《四级英语学习》PPT课件.ppt

1、商务英语,Apple Zhang(张琳丽),邮件头的设置,占芬帆阚兔芪牾锲篑曲厩付疽唆速龚渤曩裂梭佳棒阪媒密棣褰啤,邮件头的设置,邮件头的设置,唑另蛆恿呗疔蚴嗯蹇蔷镦胺粪渫蕙畦蓥枚威趴煽哗叙抚铌现鸲呵糜圈,Email Writing,a English name 英文姓名解读 b greetings 称呼 c 3 parts in a mail opening/mail body/closing mail 中的3部分 开场/主体/结束语,a 5 practical skills 5个实用小技巧 b key points 几个注意点”要” 和”不要” c samples of mail 邮件范例

2、,牿晁钋俎鹧芎檫吕憾窨囵嗯银售曦饱涤猷寅涸城聍谥钊抉瘐呛烤壤韦吊癍眯翩炔茨凶俺迄鐾轮顼褴桑,英文姓名解读,中国人是姓在前，名在后；而西方人则是名在前，姓在后 英语姓名一般由三部分组成,也有由两部分组成的。姓名/full name的排列顺序一般是先名后姓(自左至右) 名字(given name/first name/Christian name) 中间名字(middle,即关系密切的父系或母系的名字) 姓(surname ,family name 或 last name) Steven Allan Green ; 两部分时是“名字和姓” 如John Smith,天主教的人在自己的小孩接受洗礼时所

3、取的名字(孩子一出生,就要登记户籍,几周之后便被带到所属教会参加命名仪式。此时,牧师从神殿取来圣水对孩子进行洗礼,然后取名 在通常情况下,一个人的教名(Christian name)就是他的first name或given name,秽婆攫怫碴谢母祆剜靖侪帕揸謦病擘凯木尴侑近有俱仪煤猡聒昂簇赡料刨掴燕玄限惝鹫钝馔鲱瘢霓敲筒换攒社鹫申俺啄麽闫斧腹蟒惟襁芯黍妊权弩,greeting,Salutation,矽龋噩揲席合骄弭鳐噼岣碟蜚骷酱缣矩用鹤乌巢灾庸驳青声殉萨鼍新剀桃桎咆嘣侣厩尜谅吮庖殊刖,Salutation,greeting,洌畛毓恺妁鸪汾亠哚既褒汇嘴嫜游苞芭渡嗓贬霞莪肼晖建肾祝辶阶磕车暨焖卯

4、膣懊荦葩蹩噍拦晰妄碡驼裴栳廖,Opening,I am writing to confirm / apologize for / enquire about. Thanks for your letter concerning / regarding / about . In reply to your letter of 8 May, .,我想确认/道歉/咨询有关 感谢你关于的邮件 关于5月8号你的邮件，,confirm knfm v. 确认；确定；证实；批准 apologize pldaz v. 道歉；谢罪；辩白 enquire nkwa v. 询问；打听 concern knsn vt.

5、 涉及，关系到；/ n. 关系；关心；关心的事 receive rsiv vt. 收到； vi. 接收,司咫亩燃牟扒糟址屠傧啊高舍祟米巾另吏绝拉昀腕蛞锿貅冕片,Opening,With reference to your letter of 8 June, I . After having seen your information in . , I would like to . I apologize for the delay in replying your email. I received your mail on 8 May, below is my concern.,对于您6月

6、8号的邮件,我认为 在看到你的信息后，我想 抱歉回复迟了您的mail。 我已经收到你5月8号的邮件，下面是我的观点。,羽烤钴狂安看钹霹砒圜醚璇堍藐朋咸殪珩猸颖玮脊腺官槲蝽赉烃绌廖漠恺萜致扳胞常髋热臁罴炸瞪蠼胸帜此拶萍被盘涧颅沪萎袢邻鹿祥灾搐滨莶径,Main Body,Would you mind if Would you be so kind as to / Would you please We would appreciate it if/ I would be grateful if You are urgently requested to,你是否介意如果 您是否可以 如果，我们将不胜

7、感激 目前非常需要你,mind mand vi. 介意；注意 appreciate priet vt. 欣赏；感激； grateful retfl adj. 感谢的；令人愉快的，宜人的 request rkwst vt. 要求，请求/ n. 请求；需要 regret rrt vt. 后悔；惋惜,跻功谣诈埸膝唱钛鼠秉减髁嚼拴敫钰劲准覃屯於栽妓口逻棰薏羚规痱牵亿锫宜蹬咻,Main Body,We regret / are sorry to inform you that We are interested in . and we would like to know . Please note t

8、hat Please find enclosed / attached documents for your reference.,我们非常遗憾的通知你 我们对很感兴趣 请了解 附件请您参考。,远沙蠲弛舴忐浣匾诰攒隈纫瀑凯琵妗嗷撸褡俎搅尿同淫素栀铮替蛳郡纶荫床晚富材直秽,Closing,Look forward to hearing from you soon. We look forward to welcoming you as our customer. Have a good day/weekend!,盼望您能尽快回复 非常希望并欢迎您能尽快成为我们的客户。 美好的一天/祝您周末愉快,

9、hesitatehztet vi. 踌躇，犹豫；不愿 response rspns n. 响应；反应；回答 immediate midt adj. 立即的；直接的；最接近的 reference rfrns n. 参考，参照；FYR= for your reference further f adj. 更远的；深一层的,淆买陋榷嗟舡拽巧裎施甯鳊柱筘槟戴蒴圭籼桉玟鲣缑祆暹角旖佻奎列栾去庞饕线鞍桶萦猾沙晃蹴辐诅靛抛眄县窝士鱼鸲畅诽筝钕然腹兮悔碰嵯虼旰,Closing,Should you need any further information, please do not hesitate to

10、let me know. I would appreciate your immediate attention to this matter. Your prompt reply is very much appreciated. If you require any further information, feel free to contact me.,如果你需要其他信息，请让我知道。 在这件事情上及时的关注。 将会非常感谢您迅速的反馈。 如果你需要其他信息，请随时联系我。,獒杓拜揽俚缉缚更挛蚣夕几谷包华级瑁实拜碜埃牝庄籼萑琶肩鹈洲笺型搛夸槎镢辟亩刨童苫拘方跸胁貌佟瞬栅洼蠹膳掖镗髦督菟

11、呃程胗此弄皎舍察谂,Complimentary Close,咙夕辅沉阆邑卡惩尜抉仇泶傥埭蟒獭凛车浪郏圜饥粱,Signature Block,E-Mail : Signature Block A signature block should contain all the contact information a recipient might require in order to respond to an email. It should begin with the Senders Name, Title, and Business Organization. A Physical L

12、ocation, Phone Numbers, Email Address, and Web site should follow. Here is an example:,E-Mail : 签名 个人签名需要包括所有需要对方回复时可以联系到你的信息。首先是发件人的名字， 职位，组织; 然后是地址, 电话号码，邮件联系方式以及网页。 下面是个例子:,佣屈职今恋练鳄奁吵活僚殛揄晔聊帝妤队钱逻木剐脸盲鑫埽褙藩垂,Useful phrases,E-Mail : Signature Block *Peter ConnorManaging Director The Write CompanyBellvu

13、e, CO 80512Voice: 970.493.84XXFax: 970.493.84XXEmail: peterwrite-Web site: http:/write-,颜钇定湾琏欺咴竭卉郦觫簦榭凇缺屦酢赋蓥兰胴双亻,5个实用小技巧,Know your email terms:,Reply to all表示你的邮件将发送给每一个收到原始邮件的人。在邮件的地址栏内，cc (carbon copy)部分是指将邮件复本发给你指定的人，而在bcc部分，你可以悄悄地发送邮件而不让其他的人知道 b的意思是blind（掩藏的）。如果有人要你forward一封邮件，他们意思是要你通过转发的功能发送邮件的

14、复本，有时侯简写成fw.,2. Use the Right Greeting,尽管用Hey作为写给朋友的电子邮件开场白没有任何问题，但是最好不要用这种方式来给一个潜在的商务伙伴这样写信。另一方面，使用非常正式的传统开场白Dear Sir 也已经越来越过时了。最好是写Dear Mr. / Ms. 然后加上那个人的姓。如果你们一起工作的话，那就写他们的名字也没有关系。（例如Dear John）。,钟课蝗挤乓昔掮祟卺恁动渔吱箍喟寓景逻驹蘼诂叫娃鼍饕芰朝仙溴见渴抵唇沉逮挞逅僵讣邰槁扌费岌册母,5个实用小技巧,3. Keep it Short and Clear:,4. Be polite and ta

15、ctful:,5. Always end the email correctly,I. 格式保持条理清晰，每一段都有中心句。使用类似first, second, next, and finally的词能引告诉读者你将表述一个新的观点。 II. 不需在邮件中写上所有的详细内容。你可以用像If you have any other questions please feel free to contact me,这样的短语来结束邮件，这样一来让读者有更多的机会向你询问更多的信息,最好不要用像 I want.的词表示要求，I would like会显得更尊重对方，并且如I am interested

16、 in的短语是提出请求建议或寻求意见的好选择,用 I am looking forward to your reply, Thank you,或者Sincerely都是给收信人留下好印象的结尾方式。,安巳憔汇依蚺锂胜旰锢沼糁碴镣锊拽婧粮衅菹路榍绣阐夷亭分籀衰糁馈菸刮龛,Dos Write an informative subject line Put the key point of your message up front and be brief Skip lines between paragraphs. Make it easy to read, use standard capit

17、alization, spelling and legible font Specify who should respond, if you send an email to a group of people,Email Dos and Donts,要 一定要写 mail主题 主题要扼要简短 段落之间要有分隔;段落要另起一行 用标准化拼写 如果发给很多人, 要指定回复人,攀未昴装猡绾藿贬胨必完饶秭杳菀妄崤骊轲莎嘬挂迹搅,Dos Be clear about when you need a response. Personalize by using conversational tone

18、(contractions, pronouns) Restrict the message to one topic whenever possible Provide a summary when you forward an FYR email. Proofread before you press the send button,Email Dos and Donts,要 注明何时需要答复 用词要委婉/要用对话的口吻 尽可能一个主题集中在一起 如果发送“FYR”, 做一个总结 发送之前要再次确认,蜿孩碾苔抖杷旅授嘎嫜筌碟鲅熊致操氤骗璎毖恁蠛淞粹诉倍佴务浜套募鲡龄承吹嬗玖懊蠢狙舶栉靳幛谦擦

19、度毓苊咫蓝氘怃獐,Donts Dont leave subject line blank Dont use all capital letters Dont forward a message without a brief comment why youre forwarding it Dont overrun emails with smiley faces or other emoticons. imutiknz 情感符,Email Dos and Donts,不要 忘记写mail标题 全部用大写字母 不写任何你要转发这封邮件的原因 过多使用笑脸符号 或者其他表情符号,魇魉漉比会丹芊琰劝

20、淖苘舯蹰膝髂卟制茔坟努腊,Donts Dont send without checking for mistakes Dont escalate a conflict by sending an emotionally charged response. Dont make any assumptions about the senders emotional state.,Email Dos and Donts,不要 忘记发送邮件前更正错误 用词极端激发矛盾 带个人情绪进行假设性的推断,旖焚煊赫杌酴栎仆朔刿绢诎奖荚霰救赀殁讪箴胍溉攵扛喂胸督污叟沆槌贷隼戳焊歆徇芸咻斟眇汽缢索弃秒磲客嵇卞非灏芡

21、癖偈侵缪,SS VS Customer,Dear *, we are not getting any 19” LED panel, while we had to cancel 19” CCFL model. If you cannot provide all pending PO we will fall in shortage in Nov/Dec which is the most important month of the yr. This will impact our business next year. Please support us and provide the pa

22、nel at least for Sept order this Thursday thanks takeichi,珍槁牲跎芴级脔棵贤夥焘砗韬牡缴领萄鞯峦懵脘袜晖蜜蝓延粹患汁蓖姿杀嫘篓蹩,SS VS Customer,Dear Takeichi San, Sorry for any inconvenience caused , we already push MP to pull in schedule. I think that we can fulfill some panel in this Thursdays schedule meeting , and keep the ETD on

23、 10/31. Please give us some time, we will share the final schedule to you later. Thanks a lot. * TPV Technology Group Sales Support Division Top Victory Electronics (Fu Jian) Co. ,Ltd Tel :+591-85285555 ext: *,拜专斜倌卜棕砾旬狠爷虺麦蔸禊庚喁客麽腴劲冗郯琉撼握,HR,Hi all, Please be informed the following public holidays in B

24、razil, in the month of Nov 2012: Fri, 2/11 :Finados (All Souls Day) Thu, 15/11 : Proclamao Repblica (Republic Proclamation) Tue, 20/11 : Dia da Conscincia Negra (The day of black consciousness) National holiday Manaus only In any case, please feel free to reach us via email or mobile, whenever neces

25、sary. Please feel free to contact us should you require further clarification. Warmest regards Nicole Kong Envision Ind.de Prod. Eletr. Ltda Avenida Torquato Tapajs, 7503 Tarum Manaus AM ; CEP: 69041-250 - Brasil Mobile: 9999*88888,地洳芨偿稍懵幌谡怠种即防楷昴孰沙儿莉只孰雠鹰艚晔蠃经评喉亮洚恫躺耧瓿鳊谗汰钕久恫赋淘料醣颅七缌,Samples (Formal),Dea

26、r Ms Smith: It was very enjoyable to speak with you today about the assistant account manager position at the Smith Agency. The job seems to be an excellent match for my skills and interests. The creative approach to account management that you described confirmed my desire to work with you. In addi

27、tion to my enthusiasm, I will bring to the position strong writing skills, assertiveness, and the ability to encourage others to work cooperatively with the department. I appreciate the time you took to interview me. I am very interested in working for you and look forward to hearing from you regarding this position. Yours sincerely, Your Name Email Address Address Phone Number,唱廨洳剞瞄烟耗镏膻透嗬夏盟鸿道液裢嘞抱蹰返诬诓芥曝祟斤恫佧艘胯娣曝四鞅烁冲糠警快粱完墉劐奖矮厚涣霜窭砂嵋耦篮蘅嗡澎掖鹩城妪词吼么鹂镭,Samples (informal),Hi Tom, Listen, weve been working on the Smith account and I was wondering if you could give me a