前厅常用英语培训PPT课件

1 前厅英语培训 日常用语 8项 英语词汇 80个 常用句型 7项 2 欢迎和问候语 1 Goodmorning afternoon evening sir madam 早上 下午 晚上 好 先生 夫人 2 Welcometoourhotel 欢迎到我们酒店来 3 Wishyouamostpleasantstayinourhotel 愿您在我们酒店过得愉快 4 Ihopeyouwillenjoyyourstaywithus 希望您在我们酒店过得愉快 客人刚入店时 Ihopeyouareenjoyingyourstaywithus 希望您在我们酒店过得愉快 客人在饭店逗留期间 Ihopeyouhaveenjoyedyourstaywithus 希望您在我们酒店过得愉快 客人离店时 5 Haveagoodtime 祝您过得愉快 3 电话用语 1 Dayshotel frontdesk CanIhelpyou 戴斯酒店 前厅 您找谁 2 Sorry I vedialedthewrongnumber 对不起 我拨错号了 3 MayIspeaktoyourgeneralmanager 能和你们总经理说话吗 Speaking我就是 4 Sorry heisnotinatthemoment 对不起 他现在不在 5 Wouldyouliketoleaveamessage 您要留口信吗 6 Pardon 对不起 请再说一遍 好吗 7 Ibegyourpardon 对不起 请再说一遍 好吗 4 祝贺语 1 Congratulations 祝贺您 2 Happybirthday 生日快乐 3 Happynewyear 新年快乐 4 MerryChristmas 圣诞快乐 5 Haveaniceholiday 假日快乐 6 Wishyoueverysuccess 祝您成功 5 答谢和答应语 1 Thankyou verymuch 谢谢您 非常感谢 2 Thankyouforyouradvice information help 感谢您的忠告 信息 帮助 3 It sverykindofyou 谢谢 您真客气 4 Youarewelcome Notatall 不用谢5 It smypleasure 非常高兴为您服务 Withpleasure Mypleasure 6 Iamatyourservice 乐意为您效劳 7 Sorrytohavekeptyouwaiting 对不起 让您久等了 6 征询语 1 Can May Ihelpyou 我能帮您什么吗 Yes please 好的 2 WhatcanIdoforyou 我能为您干点什么 3 IsthereanythingIcandoforyou 有什么能为您效劳的吗 4 Justamoment please 请稍等一下 5 MayIuseyourphone 我能借用您的电话吗 Certainly 当然可以 Yes ofcourse 当然可以 7 指路用语 1 Goupstairs downstairs 上楼 下楼 2 It sonthesecond third floor 在二 三 楼 3 Whereisthewashroom restroom elevator 请问盥洗室 休息室 电梯 在哪儿 4 Thisway please 请这边走Turnleft right 往左转 右转 5 It sinthelobbynearthemainentrance 在大厅靠近大门 6 It sinthelobbyattheendofthecorridor 英 k r d 美 k r d r 在大堂走廊尽头 8 提醒用语 1 Mind Watch yourstep 请走好 2 Pleasebecareful 请当心 3 Pleasedon tleaveanythingbehind 请别遗忘您的东西 4 Don tworry 别担心 5 Takeiteasy 放心好了 6 Pleasedon tsmokehere 请不要在这边抽烟 9 告别语 1 Goodbye 再见 2 Seeyoulate 再见 3 Goodnight 晚安 4 Seeyoutomorrow 明天见 5 Goodbyeandthankyouforcoming 再见 谢谢您的光临 6 Goodbyeandhopetoseeyouagain 再见 希望再见到您 7 Haveanicetrip 一路平安 8 Wishyouapleasantjourney Goodluck 祝您旅途愉快 祝您好运 10 前厅英语词汇 accountingdesk帐务处pricelist价目表check cheque支票sign 动 签字form表格reservation预订pay 动 付款receptiondesk接待处reservationdesk预订处luggageoffice行李房postpone 动 延期 p s t p n p sp n cancel 动 取消note纸币coin硬币lobby前厅identificationcard身份证charge 动 收费bill帐单luggagelabel行李标签overbooking超额订房passport护照fillintheform填表 11 前厅英语词汇 registrationform r d stre n 登记单umbrella雨伞welcomecard欢迎卡C I check in 入住C O check out 退房no show有预订未入住changeroom换房complain投诉extensionofstay续住 k st n n complimentary免费赠送preferentialrate优惠价 pref ren l commercialrate协议价confirm confirmation确认discount折扣roomrate房价tariff房价表 t r f luggage baggage行李 12 客房物品词汇 extrabed加床pillow枕头towel毛巾password密码wardrobe衣柜 w dr b bathrobe浴袍 r b safetydepositbox保险箱slippers apairof 拖鞋sewingkit针线包 s icecubes冰块minibar小酒吧mineralwater矿泉水laundrybag洗衣袋ironingboard烫衣板 a n socket插座transformer多功能插座 电压转换插座 tr ns f rm 13 客房物品词汇 kettle电热水壶 ket l toothbrush牙刷hairdryer电吹风roomservice送餐服务map地图ashtray烟灰缸 tre match火柴remotecontrol遥控器bathfoam沐浴液 f m shampoo洗发水 m pu quiltcover被套quilt被子bathingtowel浴巾 be ta l computer电脑keyboard键盘mouse鼠标 14 前台常用句型 办理check in时 1 Haveyoumadeareservationwithus 您有预订吗 JustamomentwhileIcheck youhaveareservationforasingleroomfortonight 请稍后 我查一下 您预订了今晚一间单人间 Foradouble singleroom thepricewouldbe458RMBonenight 单人房或双人房房价为458元 Whatkindofroomwouldyoulike orprefer 您希望要什么样的房间 Doyouwantasingleroomoradoubleroom 你想要单人房还是双人房 Howlongdoyouplantostayhere 你打算住多久 Youshouldpayadepositof800RMBbeforehand 您应预付800元订金 15 前台常用句型 办理check in时 2 Areyougoingtopayincashorbycreditcard 您准备用现金还是信用卡付款 Thisisareceipt r si t forpayinginadvance pleasekeepit 这是预付款收据请收好 Couldyoufillinthisform please 请填写这份表格 Couldyousignyourname please 请签上您的姓名 Wouldyoupleasegivemeyourpassport Weneeditforregistration 请把护照给我 好吗 我们登记时需要Here syourroomkey yourroomnumberis1111andtheliftisjustonthecorner 这是您的房卡 房号是1111 电梯就在拐角处 16 前台常用句型 办理check in时 3 Theelevatorisequippedwithentranceguardsystem pleasebrushyourcardtogoupstairs电梯装有门禁系统 上楼请刷房卡 Theporterherewilltakeyourluggageandshowyoutheway 行李员会为您带路并帮您将行李送到房间 Wishyouhaveaniceevening 祝您有一个愉快的晚上 Yourroomratedoesn tincludebreakfast butyoucanpayitaltogetherwhenyoucheckout 房费不含早餐 但是可以退房一起结算 Westernrestaurantisjustinthelobby youcanenjoyyourbreakfasttherefrom7to10 西餐厅在大堂处 7点到十点供应早餐 17 前台常用句型 办理Check out时 1 Pleaseshowmeyouroomkey 请出示您的房卡 Justamoment please Letmepreparethebillforyou 请稍等我查询 一下账单 Haveyoutakenanythingfromthemini bar 请问房吧有消费吗 Hereisyourbill Wouldyoupleasecheckit 这是您的帐单 请您过目Thatcomesto 665altogether 共计655美元 Couldyoupleasetellmethethreeroombilltogetherorseparate 请问三个房间一起结账还是分开结账 18 前台常用句型 办理Check out时 2 Doyouneedinvoice Pleasewritedownthenameofyourcompany 发票需要吗 请写抬头 Pleasecheckit andkeeptheinvoice 发票请核查后收好 Yourconsumption k n s m p n ofcondom k nd m toiletries nailscissors compressdtowel massageoil potnoodles 您有消费避孕套 洗漱套装 指甲套装 压缩毛巾 神油 桶面Thisfigurehereaccountsfortheroomserviceyouused 这个数目是您使用送餐服务的费用 Thereisawatch bottleofwineleftintheroom shallwegotofetchitforyou 您遗留了一块手表 一瓶酒在房间 需要帮你拿过来吗 19 前厅常用句型 处理赔偿时Towel bedclothesdyeing da needtopay20RMBforcompensation 毛巾 床上用品染色需要赔偿It snecessaryforhimtopayforthedamage 他必须赔偿损坏 Anycomments k ment andsuggestionarealwayswelcome 欢迎您提意见和建议 Accordingtothehotelregulations thedamagemustbepaidfor 按照酒店规定 损坏东西应该赔偿 Youdon thavetopayforit 您用不着赔偿 Itwasbrokenbyaccident 不是您有意打破的 20 前厅常用句型 房间有问题时Couldyoutellmeyourroomnumber 请告诉您的房号 I llsendaroomattendentforyou 我给您请房务员 Letmecallarepairmantodoit 我去叫一个修理工来 Weareterriblelysorrytogiveyousomuchtrouble wewillgiveyouafreeupgrade andthanksagainforyourcooperation 抱歉给您带来了不便 我们将给您免费升级 感谢您的理解 Wemighthaveoverlookedsomepoints butIamsuresuchthingswon thappenagain 也许我们忽略了一些细节 但是我保证以后不会再发生这样的事情了 21 前厅常用句型 拨外线时Pleasedial9beforeyoudialthenumber 拔号码前请先拨9 Pleaseconsultthetelephonedirectory 请您查看电话簿 Telephonefeeischargedautomatically t m t kl bycomputer forIDDthefeeis8perminute forDDDthefeeis0 7perminute 电话费是电脑自动计费的 国际长途每分钟8元 国内长途每分钟0 7元 22 前厅常用句型 存放行李时MayIhelpyouwithyourluggage 让我来帮您提行李吧 Justaminute please I llbringaluggagecart 请稍后我去推一辆行李车来 Thisisyourclaimtagtopickupyourbags pleasekeepit 这是您的行李牌 请保存好 取行李时出示 Isthereanyotherthingsagainsthotelrules 有什么物品违反规定的吗 Couldyoutellmeyournameandroomnumber 请您告诉我你的名字和房间号码 23 前厅常用句型 指路时WonderCity虹悦城Turnleftandgostraightabout3min whenyouseethetrafficlight goacrossthestreetandgostraightfor15min assoonasyoucomeacrosstherailway turnright youwillfindit 出门左转三分钟 到红绿灯处过街直行15分钟左右 穿过铁轨右转即到 NanjingAquaCity水游城 kw It swilltakeyounomorethan15mintogettherebytaxi 打的15分钟左右 即可到达 NanjingSouthRailwayStation南京南站Youcangotherebysubwaynumberone地铁一号线南延线直达 24 前厅常用句型 问询时Massage按摩 m s m s d LiuChin sfootmassageshop陆琴脚艺22ZhongHuaRoad中华路22号张府园站下Tel 025 52236278Indianrestaurant印度餐馆TheHimalayan him lei n Nepaiindianrestarant喜马拉雅尼泊尔印度餐厅193ShiGuRoad石鼓路193号Tel 025 86661828Pub酒吧PaulanerNanjing南京宝来纳啤酒花园123GuangzhouRoad广州路123号Tel 025 83117188 25 Appendix1附录一 Guesthouse宾馆Lobbyentrance门厅进口Hall大堂Corridor走廊Inquirydesk问讯处Lavatory toilet洗手间Ball room舞厅Barbershop理发室Beautyparlor美容室Foreignexchangeservice外币况换处Postandtelegraphservice邮电服务处Billiard room弹子房 Bowlingalley保龄球场Receptionist接待人员Weatherforecast天气预报Climate气候Bright clear晴天Cloudy多云Sunny有太阳Dull gloomy阴Stuffy stiflinghot闷热Rain雨Shower阵雨Drizzle细雨Snow雪Traveler scheques旅行支票 26 Appendix1附录一 Declarationform申报单Mellow醇香HongKongDollar HK Poundsterling stg FrenchFrance F FJapaneseYenAustraliandollarCanadiandollarTrafficlights红绿信号灯Railwaystation火车站Airport机场Luggage行李Highway公路Minibus面包车 Rushhours拥挤时间Peakhours高峰时间Singletrip单程Roundtrip往返Havea high fever发 高 烧Haveacough咳嗽Havenoappetite没胃口Haveaheadache头痛Haveasorethroat喉咙痛Haveaheartattack心脏病发作Takeone stemperature量体温Stayinbed在床休息Takemedicine服药Haveaninjection打针 27 Appendix1附录一 Takeanx ray照一张片子Makeabloodtest验血Light清淡的Flu流感Gastricillness胃病Paininthechest胸痛Chiefdoctor主治医生Dentist牙科医生Physician内科医生Surgeon外科医生Slippers拖鞋Bathcurtain浴帘Bath tub浴缸Toiletsoap浴皂 Towel毛巾W C Tooth paste牙膏Tooth brush牙刷Shampoo洗发水Comb梳子Singleroom单人间Doubleroom双人间Standardroom标准间Suite套房Presidentialsuite总套Sittingroom客厅Manager soffice经理室Lounge休息室外 28 Appendix1附录一 Nightclub夜总会Clinic医疗室Reservation预订Novacancy客满Overbooking超订CheckinCheckoutSkimpy味淡的Roomcharge rate 房费Registrationform登记表PassportVisa签证 signature签名identification身份证 air conditioner空调dressingtable梳妆台wardrobe衣柜bedsidecupboard床头柜teatable sidetable茶几thermosflask热水瓶stool凳子sofa沙发baggagestand行李架bookshelf书架clotheshanger衣架televisionsetcushion靠垫laundrybag洗衣袋 29 Appendix1附录一 sheet床单featherquilt鸭绒被mat席子mosquitonet蚊帐ashtray烟灰缸carpet地毯blanket毛毯pillow枕头pillow case枕套bedsiderug床前小地毯pajamas睡衣teapot茶壶toiletpaper卫生纸crisp酥脆的 tap水龙头sponge海绵socket插座telephonedirectory电话号码本elevator orlift 电梯stairway楼梯servicedesk服务台servicedirection服务指南writingpaper信纸envelope信封sewingkit针线包centralheating暖气vacuumcleaner吸尘器teacanister茶叶罐 30 Appendix1附录一 fruittray果盘mirror镜子vase花瓶spittoon痰盂blinds百叶窗ceilinglamp吊灯walllamp壁灯desklamp台灯balcony阳台IDD国际直拔电话Recreationcenter康乐中心Gymnasium健身房Swimmingpool游泳池Sauna桑拿浴 Videogames游戏机Discotheque的士高Karaoke卡拉 Tenniscourt网球场Businesscenter商务中心Tantalizing诱人的Dininghall餐厅Banquethall宴会厅Bar酒吧Snackbar快餐厅Coffeeshop caf 咖啡馆Buffet自助餐Cabbage白菜Cauliflower菜花 31 Appendix1附录一 Celery芹菜Turnip萝卜Carrot胡萝卜Lettuce莴苣Cucumber黄瓜Tomato蕃茄Potato土豆Sweetpotato红薯Lotusroot藉Mushroom蘑菇Asparagus芦笋Bambooshoots竹笋Wintershoots冬笋Caneshoots茭白 Pickles泡菜Onion洋葱Garlic大蒜Spicybeancurd麻婆豆腐Saut edbeansprouts沙豆芽Saut edgreenpeppers生煸青椒Meat肉Braisedporkinbrownsauce红烧肉Steamedpork扣肉Slicedpork肉片Spiceddicedpork辣子肉Shreddedpork肉丝Porkchop猪排 32 Appendix1附录一 Sweet and sourtenderloin糖醋里脊Curriedbeef咖啡牛肉Beefsteak牛排Greasy油腻的Steamedmutton生扒羊肉Mongolianfirepot instantboiledrinsedlamb 涮羊肉Deep friedfish炸鱼Braisedfishinbrownsauce红烧鱼Steamedmandarinfish清蒸桂鱼Sweet and sourcarp糖醋鲤鱼Stir fry炒 Fragrant香喷喷的Carpwithnoodlesinsweetandsoursauce鲤鱼焙面Clearsimmeredsoft shelledturtle清炖甲鱼Jellyfish海蜇Seacucumber海参Squid鱿鱼Saut edcrabmeat炒蟹肉Shrimpwithtomatoes鲜番茄虾仁Driedshrimp虾米Steamedchicken清蒸鸡RoastBeijingduck北京烤鸭Quail鹌鹑 33 Appendix1附录一 Stir friedeggswithtomato西红柿炒鸡蛋Friedegg煎鸡蛋Boiledegg煮鸡蛋Bear spaw熊掌Snail蜗牛Snake蛇Frog蛙Nanjingpressedduck南京板鸭Apple苹果Banana香蕉Pear梨Peach桃子Mango芒果 Pineapple葡萄Cherry樱桃Orange橙子Tangerine桔子Persimmon柿子Chinesedates枣子Watermelon西瓜Haw山楂Strawberry草莓Hamimelon哈蜜瓜Lanzhoumelon白兰花Peanut花生Chestnut栗子Walnut核桃 34 Appendix1附录一 Cake蛋糕Noodles面条Porridge稀饭Friedrice米饭Steamedbun馒头Deep frieddoughsticks油条Dumplings馄炖Stuffedsteamedbun包子Ricedumplingswrappedinbambooleaves粽子Sweetdumplings元宵Bread面包Sandwich三明治Pie馅饼 Pudding布丁Cookie小甜饼Dessert甜点Hotdog热狗Hamburger汉堡包Spaghetti实心面条Macaroni空心面条Blackcoffee清咖啡Icedcoffee冰咖啡Coca cola可口可乐Milk牛能Cheese乳酪Spicy辣的Available可吃到的 35 Appendix1附录一 Butter黄油Ice cream冰淇淋Blacktea红茶Greentea绿茶Strongtea浓茶Weaktea淡茶Wulongtea乌龙茶Loungjingtea龙井茶Jasminetea茉莉花茶Beverage饮料Juice果汁Orangejuice橙汁Softdrinks不含酒精饮料Sodawater汽水 Mineralwater矿泉水Icewater冰水Chinesewines中国酒SpecialFineBrandy金奖白兰地Redwine红葡萄酒Vermouth味美思 苦艾酒Whisky威干忌Champagne香槟酒Cocktail鸡尾酒Gin杜松子酒Bowl碗Cup杯Cutlery刀叉用具Knife刀 36 Appendix1附录一 Fork叉Dish盘 碟Glass玻璃杯Spoon匙Coffeepot咖啡壶Milkjug牛奶壶Soupladle汤勺Tablecloth台布Papernapkin餐巾纸Toothpick牙签Tray托盘Bake烘烤Deepfry炸Fry煎 Icecubes冰块Gowithyourdrinks下酒Style款式Bepopular流行Brand牌子Gowith与 相配Scarf围巾Culinary烹饪的Shelf货架Sellout卖完Beoutofstock缺货Wrapup包一下Shopping购物Taketrain搭车 37 Appendix1附录一 Available有效的Singleticket单程票Returnticket往返票Flight航班Fullybooked预订完了Check查一下Thebookingrecord订票记录Forreconfirmation落实一下Pickup取Express特快Platform站台Makeoutthebill结帐Itinerary旅程安排Proposal建议 Addto补充Historicalsites历史遗迹Splendidscene壮丽景观Sight景色Catch弄清Noisy吵闹lendsb Ears注意听Turnback回去Tour观光Themaingate正门Waltz华尔兹Oblige赏光Acceptone sarm请跳舞Joinfor同 一起玩 38 Appendix1附录一 Partner舞伴Dancewith与 跳舞Donvoyage一路顺风Happylanding顺利到达Haveawonderfuljourney旅途愉快Keepintouch保持联系Dropsbline写信Onceinawhile有空Someday有朝一日Consideration关怀备致Quick fry爆炒Shower淋浴Confirmaroom订房间 Elevator电梯Corri