三清山国际度假酒店服务指南EN--安全部分 PPT课件

2 服务指南ServiceDirectory梦想起点的地方DreamofStartingPlace 3 WelcometoShanqingInternationalResort MydearGuest Hello WarmlywelcomeyoutochooseShanqingInternationalResort Ionbehalfofallemployeesofthehoteltoexpressthewarmwelcomeandsincereappreciationtoyou Theresortislocatedinlieswith SouthWaishuangxi SanqingshanScenicResort well knownastheworldnaturalandculturalheritageand thefirstfairypeak theuniqueluckplace ItseastisclosetoShanqiangshanTourismCultureCenter southadjacentLeisureSquare westnearlargeParkingLot Itisthethroatzoneforvisitorstoenterservicearea Thetransportationisconvenient thecommunicationsdeveloped theenvironmentgraceful Itisadvantageous likeabrightstarsetinontheSanqingmountain perfectlydisplaythepursuitofpersonaltaste lovingthemountain Asadistinguishedguests youarewelcometofeedbackontheGuestFeedbackBookifyouhaveanyopinionsorsuggestionstoourfacilitiesandservice Youropinionisourbiggestpowerandwealth Wesincerelywishyouhappilyliveinthehotel andsincerelyhopetoserveyouagain GeneralManagerofShanqingshanInternationalResort 01 4 Verybeautiful veryquietisthemountainThebenevolentlovesthemountain fordignifiedandunchanged thesameishiswillIfthefogaroundthemountains flowersbloom treesarelushThewindisgentleThenwanderinthemountains youareintegratedwithnatureasawholeSkimagreen andsmellanaromaSeethespringwarmsflowersblooming andlistentobirdssinginginthemountainFeelthisafeast pleasingtoyoureyesFeelthisawarmth comfortabletoyourheartThatwasnotthetraceofheruntilyousearchedintheseaofcrowdsTodayitisrelaxed comfortableandLetyoutolingerover andlivethislifetime Preface 02 5 03 酒店特色 三清山国际度假酒店是由三清山旅游集团耗资四亿按白金五星级标准倾力打造的度假酒店 坐落于有着 江南第一仙峰 天下无双福地 之美誉的世界自然遗产地三清山南部外双溪景区 将三清山九大景区 十大绝景一览眼底 酒店环境幽雅 得天独厚 犹如镶嵌在三清山上的一颗璀璨明珠 为三清山自然风光增添了一道更加绚丽的光彩 酒店建筑以东南亚风格与三清山风情相融合 取三清山之木 刻三清山之容 占地面积10715平方米 建筑面积4万平方米 酒店一期拥有不同类型的客房249余套 提供餐位约900多个 其中豪华包厢8间 配有中西餐厅 西饼屋 大堂吧 精品商场 商务中心等 酒店二期将继续巨献117余套豪华奢雅的客房 包括总统套房 以及位列亚太区高端的国际会议中心 为您提供优质的贴身管家式会议服务 有适合举办各种国际性会议 宴会和展览的大型宴会厅以及不同规格 高贵典雅的会议室七个 配备国际顶尖的会议设施 同声传译系统 无线上网等功能 全方位的满足您个性化会议活动需求 酒店还将建设有无边界游泳池 健身房 SPA水疗 棋牌等娱乐设施 停车位近500个 具有同时接待高规格的国际会议 疗休团 国内大中型旅行团 自驾游等宾客的能力 6 宾客设施及服务 7 04 Switchboard24hoursserviceareavailableforyou Ifneedanyhelp pleasecontacttheswitchboardoperatorbydialed 6018 or 6060 toHousekeeping Voicemessagewhenyourroomlightisblinking youhaveamessage Pleasecontacttheswitchboardat 6018 fortherelevantmessage Check outtimeItisbefore12 00 PleasecontactAssistantManagerat 6555 foranextension wakeupservicePleasenotifytheswitchboardoperatorby 6018 BoutiquesCall 6011 forboutiquesatthefirstfloorofthehotel Itopensfrom08 00 20 00toprovideyouwithavarietyofsouvenirs handicrafts clothing dailynecessitiesandbooks 8 05 UnionPayserviceHotellobbyisequippedwithATMmachines supportforVisa JCB Mastercardandetc Airportshuttleservice24hoursinadvancecontactwithyourconcierge andcall 6005 toarrangeairporttransfers AssistantManagerAssistantManagerisat 6555 andwillbe18hoursaccessibleforyou Creditcards OuracceptingcardisasthefollowingasAmericanExpressMasterCard DinersClub VISACard JCBCard DragonCard PeonyCard GreatWall KinshuiCard PacificCard MerchantsBankCreditCard andGoldenCardofCityBank ForeignExchangeBetween07 00 22 00 thecurrencyexchangeonlyacceptsattheFrontDesk PleasecontactthecashieroftheFrontDeskat 6008 forinformation LuggageservicePleasecall 6005 tocontactConciergeDept 9 VehiclesPleasecontact 6005 theConcierge forvehiclesservice Wheelchair Pleasecontact 6005 totheConcierge wherewheelchairisavailable MedicalservicesPleasecontact 6555 forAssistantManager BusinessCentreItopensfrom08 OOAMto20 00PM othertimespleasecontacttheAssistantManager Centerislocatedonthefloor andnotonlyprovidesyouwithlong distancetelephone wordprocessing documentbinding fax photocopying secretarialassistance EMSandotherservices butalsoprovidescomputers laserprintersandsmallmeetingroom rentalservices Pleasecalltheinternaltelephone 6010 TicketsForthetrainandairlineservices pleasecontactTicketOfficeat 6010 TranslationservicePleasecontact 6010 forthebusinesscenterinadvance SightseeingPleasecontact 6010 fortheBusinessCenter 06 10 07 BusinesscenterPleasefax 6010 ExpressandpostservicePleasecontactBusinessCenterat 6010 Inquiries BillsIfyoucheckyouraccounts pleasecontactthecashier 6008 UniversalsocketFortheuniversalplugandtransformerofHousekeeping pleasecallinside 6060 AirconditioningAllroomshaveseparateairconditioningunit Forassistance youjustcall 6060 Baby sisterserviceIfyouneedchildcare pleasecontacttheHousekeeping 6060 24hoursinadvance Rememberthehotelgenerallytakecareofthechildrenolderthan3yearsold 11 08 BreakfastCallLvyiWesternRestaurant 6709 from06 30 09 30Callfortheroomservicefrom07 00AMto00 00PM 18hoursaday ValetserviceTheHousekeepingoffersVIPupthesewingandmaking upservice Ifnecessary pleasecalltheintercom 6060 DrinkingWaterHousekeeping sequippedwithdeepfreedrinkingwaterfilter andwaterhavebeenfullysterilized pleasedrink ElectrickettleAllroomsarefacilitatedwithkettle Payattentiontosafetywhenyouuse ifindoubt pleasecontacttheintercom 6060 forhelptoHousekeeping Hotel selectricityThehotel selectricityvoltageis220volts alternatingcurrentfrequencyis50Hz TheHousekeepingDept hasthetransformer from220voltsto110volts anduniversalplug pleasecalltheintercom 6060 12 09 EmergencyOurhotelisinsafefacilities Incaseofemergency inadditiontothealarmwillsound therewerefireradio Aboutemergencyevacuationroutes pleasechecktheroomdoorbackfortheroadmap andgetfamiliaremergencyexitlocations Hotelsisclosecooperatedwithmunicipaldepartments offersguestsuninterruptedprecautionstoprotectyourlifeandfinancialsecurity HousekeepingIfyouneedextrapillows blanketsorothersupplies pleasecallinsidenumber 6060 weoffer24hoursbutlerservice LaundryandDryCleaningForlaundryservices pleasecallintercom 6060 toHousekeeping Laundrybagandlaundrylistareintheclosetofyourroom LostandFoundpleasecallintercom 6060 fortheHousekeeping Mini barPleaseenjoymini bardrinksandbarsnacks Thecostwillbebalancedoutatthecheckoutaccordingtothepricelist Ifasmallbardoesnotmatchtheamountoffoodorneedtoaddsnacks pleasecontacttheintercom 6060 toHousekeeping 13 10 IceserviceWhenyouneedice pleasecontactthefloorattendantorHousekeepingat 6060 PetInaccordancewithgovernmentregulations hotelprohibitpetsintotheinside TelephoneAllroomsareequippedwithIDDservice pleaserefertotheServiceGuideorcallintercom 6018 tocontacttheswitchboardoperator InternetAllroomsareequippedwithfreeInternetaccess pleaserefertothe broadband columnofServiceGuide orcallintercom 6060 totheHousekeeping Ifyouneedtoleaselaptopcomputers calltheBusinessCenterat 6010 EngineeringmaintenanceRoomfacilitiesismaintainedbyEngineering Ifanyquestions pleasecall 6060 forthequickservicefromtheHousekeeping 14 11 IroningForironingservices call 6060 totheHousekeeping GuestprivacyAsyoudonotwanttostayintheroomtobedisturbed youcanhang DoNotDisturb buttontoonthedoorknob ifnecessary youcanalsocall 6018 totheswitchboardoperatorwhowillfilterallthecallsonbehalfofyou ReservationservicePleasecall 6880 totheDepartmentforreservation SafeTheFrontDeskandroomsareequippedwithsafe Forsafetyreasons placevaluablesintheroomsafeorkeptbytheFrontDesk Anynon registerdepositofmoney jewelryandothervaluables thishotelisnotresponsible FreeshoeshineIfwantyourshoespolished pleasecall 6060 totheHousekeeping 15 12 UmbrellasEachroomareequippedwithumbrellasforhotelguestsduringuse incaseofrain pleasecall 6005 tocontacttheConciergeDept VisitorsEnteringthehotel visitorsistoregisterfirstly AccordingtotheprovisionsofShangraoMunicipalPublicSecurityBureauallvisitorsmustleaveRoomsbefore11pm Pleaseunderstandinconvenience Thankyou ParkingParkingforthehotelroomguestandwhoconsumeinthehotel OrderflowersIntheneedforflowers contact 6060 forHousekeeping 16 02 电话指南TelephoneDirectory 17 13 Internaltelephonenumbers GuestserviceInternalNo Switchboard 6018 Casher 6008 Reception 6006 Businesscenter 6010 ConciergeDept 6005 AssistantManager sDesk 6555 Boutiques 6011 City domesticcall 9 Roomservice 6770 HousekeepingDept 6060 ReservationDept 6880 Ticketservice 6010 BanquetReservation 6777 18 14 DiningandMeetingInternalNo LvyiWesternRestaurant 6709 ShanyuLobbyBar 6755 ShanqingxuanChineseRestaurant 6719 Guestroomcall Guestscallotherrooms pleasedialtheroomnumber 19 15 IDDandDDD RoomsequippedwithIDD IDD anddomesticdirecttelephone DDD service thisfacilityallowsyoutouseinternationalanddomesticdirecttelephoneconnectionwithouttelephoningtheswitchboardoperator howtousetheIDDPress 9 toconnecttheoutsidetelephonelinePress 00 toconnectinternationaltelephonelinesPresscountrynumber seetheIDDNumberGuidefordetails PressthelocalnumberbycityareacodeEx YouwanttoCallSanFranciscoofCalifornia telephonenumberis 415 3456789PressLong distanceaccessnumbers thelocalcountrynumber cityareacode phonenumberby 9 1 415 3456789 respectively Theareacodeinsomecountriesbeginswith 0 pressremainingnumberinsteadoftheotherregionsaccordingtothe 0 20 16 HowtouseDDDinChinaPress9toconnectoutsidecontactlinePressareacode seetheDDDNumberGuidefordetails Pressthetelephonenumber按对方电话号码Ex IfyouwanttocallBeijing telephonenumberis 010 3456789PressLong distanceaccessnumbers areacode phonenumberby 9 1 010 3456789 respectively 9 010 3456789 Charges Alldomesticandinternationallongdistancecallscharge15 serviceandtelephoneratesbytherelevantstateregulations Note Beforedial up pleasewritedownthenumberinordertocontinuouslydialit Thephonemayneedtowaitaboutthirtysecondstogothroughandturnback So beforethehandsetcamein donothanguponthebusysignal Afterthecall placethehandsetbackinordertoavoidcontinuingcharges Otherwise allunnecessarycostswillbecreditedtoyouraccountunlessthehotelreservestherightnotdeductthecharge Dialrightorwrong thehoteldoesnotrefundordeductfees Anyadviceorassistance pleasedial 6018 tocontacttheswitchboardoperator 21 17 IDDNumberGuide 22 18 China sDDDNumberGuide 23 19 24 餐饮服务 25 20 山语大堂吧 位于酒店大堂远离喧闹的都市 沉浸于山语大堂吧 舒适柔软的沙发环抱于悠扬的乐曲声中 远眺山峦 品一口香纯的咖啡 感悟随性的浪漫 或邀约三五知己 品味山光悦鸟性 潭影空人心的人生境界 营业时间为每日11 00 21 00订桌及查询请拨打内线 6755 26 21 绿漪西餐厅 位于酒店大堂有着欧陆风情的浪漫典雅 让您在青翠群山的怀抱里轻歌曼舞 在温柔景象 旖旎风光中品尝世界各地的美味佳肴 西餐主厨为您烹调来自欧洲及亚洲的地道风味 款款别具匠心 注重新鲜及营养成分 令您回味无穷 营业时间为每日07 00am 09 30am11 00am 14 00am17 00pm 21 00pm22 00pm 00 00am订桌及查询请拨打内线 6709 27 22 三清轩中餐厅 位于酒店大堂餐厅以高山鱼 野生菌菇类 野味类菜肴为主 提供无公害绿色环保食品 以港式粤菜 港式烧烤为辅 兼顾燕鲍翅及适量的江浙菜 本帮菜式 采用IPAD点菜系统 生动形象的菜品画面及丰富的搭配内容 让您在点菜初始享受一份视觉的饕餮之旅 营业时间为每日11 00 14 0017 00 21 00订桌及查询请拨打内线 6719 28 送餐服务 29 客房正餐送餐菜单送餐时间 10 30am 16 30pm冷菜蟹肉木瓜配油醋酸梅汁RMB48 具有东南亚丰格的酸甜诱惑挪威烟熏三文鱼配黑鱼籽酱RMB58 来自挪威纯净海域嫩嫩的鱼肉 饱满的鱼子酱破裂时涌出的那一股腥鲜 让鱼肉的鲜得到了提升 温室什锦蔬菜沙拉RMB28 配以综合生菜 樱桃番茄 黄瓜和你喜欢的沙拉汁季节鲜果沙拉RMB38 配以白兰地葡萄干和香甜蛋黄酱 优格调味汁三层牦牛肉RMB38白切竹园RMB25小城莲藕RMB18爽口云耳RMB18 23 30 汤本地野蘑菇忌廉汤配金黄面包粒RMB28 最适合大众口味的汤椰香南瓜蟹肉汤RMB32 最适合冬天享用的汤酸菜野菌肚片汤RMB38莼菜鱼片汤RMB26主菜挪威三文鱼柳扒RMB98 伴豆蔻薯蓉配葡萄红酒汁澳洲安格斯西冷RMB168 伴香草番茄烩豆配脆洋葱圈烤德国小牛香肠配薯泥RMB58 配以芥末土豆泥和香甜黑醋洋葱酱 24 31 亚洲风味精选三清山秘制炒饭RMB38广东风味牛肉炒河粉RMB38香港特色云吞汤面RMB32马来西亚咖喱鸡RMB58三明治 意大利粉和汉堡传统精选牛肉汉堡RMB68 用180g上好牛肉饼制作香草洋葱扒鸡腿三文治RMB32意大利粉配肉酱 奶油汁或番茄酱RMB38 流传最广的意大利面烹饪方法 25 32 水晶虾仁RMB56鲜树菇炝肚尖RMB38香炸黄鱼卷RMB38菠萝油条虾RMB28芦笋彩椒炒腊肉RMB32蚝汁烩鲜菌RMB28香菇小青菜RMB15精美甜品各式蛋糕精选RMB38 蓝莓芝士蛋糕 精选低脂乳清芝士制作 美味又健康RMB38 经典提拉米苏RMB38 吃了就兴奋的甜点 提拉米苏 意大利语Tiramisu的意思是带我走 26 33 摩卡榛子蛋糕RMB38 带果仁味的蛋糕 黑森林蛋糕RMB38 就像挪威森林的味道 浓郁朗姆酒和巧克力味道葡萄干红浸雪梨配杏仁芒果慕斯RMB58三清山特色巧克力拼盘RMB58三鲜汤面RMB28紫薯卷RMB26 半打 麦香金沙汤圆RMB26 半打 RMB38时令鲜果碟 大 中 小 RMB58RMB88 27 34 缤纷饮品 bottle 支 OZ 份 王朝干红RMB9828王朝干白RMB9828马天尼干RMB28三清山漫步RMB28雪津啤酒RMB12青岛啤酒RMB12热 冻 牛奶RMB18香浓咖啡RMB25柠檬红茶RMB28鲜榨果蔬汁 苹果 西瓜 雪梨 青瓜等时令水果 RMB35 28 35 安全简介 36 预防措施1 请检查房门背后之消防疏散指示图 注意最近房间之疏散出口 消防报警系统 灭火器 消防栓 以便在一旦发生意外时使用各项设施 2 防毒面具放置在客房衣柜上层位置 发生火灾时可使用 3 如果您是吸烟者 请确保将烟头安全熄灭 4 请不要在床头吸烟 5 请不要往废纸箱内扔烟蒂 6 请不要在灯罩上挂湿衣服 7 请确保离开房间时关掉所有的电器 如电动剃须刀 电熨斗 万能充电器等 8 注意如何关闭房间空调系统 安全简介及火警提示与登山安全注意事项为确保您的安全 酒店提出如下的建议 29 37 行动1 如确定发生火警 请拨 6018 或 6119 通知本酒店总机和保安部 2 如在走廊或房间外发生火警 请触摸房间的金属门锁 如发现门锁一旦发热 切勿打开房门 3 如离开房间 请携带房门钥匙并立即前往就近疏散出口 打湿毛巾捂住口鼻 保持面部朝下 避开浓烟 4 一般疏散通道均往楼梯间 请步入楼梯间并关上防火门 尽量向下走 撤离现场 如您未能成功离开火警现场 请判断现场情况决定走向屋顶或返回房间 5 切勿使用电梯 逃生1 保持镇定2 如返回或停留于房间 请关闭空调系统 将浴缸浸满水 浸湿床单并堵塞门边及发出浓烟之通风孔 3 利用通讯工具与外界取得联系 报告自己位置 请求支援 30 38 其他情况如身在公共场所 请注意消防疏散通道位置 如有火警 保持镇定 前往就近的消防疏散通道或停留在低于出现浓烟的地段 保安我们对贵客的私人财物尤为关注 为了贵宾的安全起见 在休息前请反锁房门及把门关牢 注意保管好房间钥匙 切勿将钥匙留于房 或插于门锁上或交予他人保管 逐客须知 按照上饶市公安局规定 1 住宿必须登记 登记时应主动出示证明本人身份的护照 回乡证 香港居民 身份证 内地居民 等合法身份证件 2 不准私自留宿客人或转让床位 3 严禁将易燃 易爆 剧毒和放射性等危险品带入酒店 不得在客房内自接电源 电线 4 携带枪支 武器的 必须据实登记 送交当地所属公安机关枪械库保存 5