酒店客房服务指南.doc

欢 迎 辞Welcome尊敬的阁下：欢迎您下榻*酒店，本酒店全体员工将竭尽全力，热诚为阁下服务。*酒店，是一家集客房、会议室、餐厅、茶坊、停车场等各种功能于一体的精品四星标准配置的商务型酒店。“*”是我们的宗旨。我们希望通过这本酒店指南，能够帮助您了解和使用本酒店的各项设施及服务，使您在此生活舒适、愉快并留下美好的回忆。总经理Dear His Excellency：Welcome to stay in * Hotel, the hotel staff will make every effort, enthusiasm for your service.* Hotel is is a set of rooms, meeting rooms, restaurant, teahouse, parking and other functions in one of the boutique four-star standard business hotel. Hospitality, enjoy the Royal is our purpose. We hope that through the hotel guide that can help you to understand and use the hotel facilities and services, make your life in this comfortable and pleasant memories.General Manager前厅服务Service the Antechamber问询处及接待处 *设在大厅总服务台，负责问询、订房、办理入住/离店手续，处理本酒店住客一切帐务。Reception *Desk in the lobby，responsible for inquiries, booking, check-in and check-out, the hotel guests all accounts.退房时间为中午12：00，如延迟至下午6：00前退房则加收半日房租，下午6：00后退房则按全日计算12:00 to noon, such as delayed to 6:00 pm Check-out the extra half a day before the rent, after 6:00 pm Check-out time the whole day at the calculation行李处 *如需搬运或存放行李，请与总台联系 （内线*）Luggage Department *For transportation or storage of baggage, please contact the General Desk (ext *)客房设备服务Rooms Equipment and Service空气调节 Air-conditioning本酒店设有中央空调系统，各客房均设有调节器，显示温度，安装在墙壁上。冷暖风速分低、中、高三种速度，可随意调节室内温度The hotel has central air-conditioning system, all rooms are equipped with regulators to show temperature, mounted on the wall. Well-being of the wind speed at low, middle, three high-speed, free to adjust the room temperature电力 Power所使用电力220伏，50赫兹。若您使用的电器插头与插座不符，请与房务中心联系 （内线 *）Power 220 volts, 50 Hz. If you are using the electrical plug and socket do not match, please contact the Housing Service Center (Ext *客房照明系统 Room lighting阁下房间配有节电控制器，请将房卡插入控制器。当阁下离开房间时，请取出房卡，电视机回自动关闭。在阁下的床头柜上面还配有一个电器开关控制板，你只要触摸电器的开关键，便能控制房间的电器开关。Your room is equipped with power-saving controller, please insert the controller card room. When you left the room, remove the card room, TV back to the automatic shut down. At your bedside cupboard above the control panel also has an electrical switch, you need to do is open the key to touch electrical appliances, will be able to control the electrical switch room.客房电视 Room TV阁下房间的电视可以收看全国的有线电视节目。You can watch TV room cable programs across the country.饮用开水 Drinking water阁下房内已备有电热水壶Your room has been equipped with electric kettle服务中心Service Center 设在六楼，24小时为您提供客房服务In the sixth floor, a 24-hour room service to provide you with叫醒服务 Wake-up calls请拨“88888”与总机联系Please dial 88888 and the switchboard Contact请勿打扰 Do Not Disturb当阁下不愿被人打扰时，可将床头柜上控制板“请勿打扰”的标志灯开启，并通知总机不需转接电话到客房When you do not want to be disturbed, they can be cabinet bedside control panel, do not disturb sign lights turned on, and inform the switchboard to the room without switching phone会议服务 Conference services *本酒店设有会议室，位于*楼。如需要在酒店举办会议，请与总台联系The hotel has a conference room, located in the * floor. Please contact the total desk if you need to hold a meeting in the hotel.客房房卡 Hotel room card阁下在外出时请将客房房卡保存好，如发现房卡丢失，请到总台办理手续，交付赔偿金，更换房卡When they go out in your hotel room card to preserve your good, if card is lost room, go to Taiwan, the total processing, delivery of compensation, the replacement of the Housing Card失物招领 Lost and found失物招领请联系总台。酒店会将客人遗失物品保留2个月，易变质品，只保留1天。逾期仍无人招领的物品，酒店将按照有关规定进行妥善处理。Please contact the lost and found the total desk .The hotel will retain the guest lost items for 2 months, perishable goods, and only reserved for 1 days. If still no one found items, the hotel will be properly handled in accordance with the relevant provisions.访客 Visitors如没有住客相陪，外来访客须经被访者同意后，在楼层服务台办理好来访登记手续后方能进房，所有访客须在23：00前离开。If no guest accompanying, foreign visitors to be subject to the consent of the respondents in the floor for good service after the visit in order to register into the room, all visitors need to leave before 23:00宠物 pets根据政府规定，宠物不得进入酒店。According to government regulations, pets are not allowed to enter the hotel.紧急及火警预示 Indicate an emergency and fire本酒店装有先进的自动烟感消防设备，阁下门后贴有消防疏散图，阁下入房时最好先熟悉一下自己的房间位置及安全路线，以备万一，发生火警时迅速撤离The hotel equipped with advanced fire-fighting equipment of automatic Smoke, you have the door fire evacuation plan posted, into the room when you first familiarize yourself with the best room of their location and the security line, in case, the rapid evacuation of the event of a fire早餐 Breakfast 阁下入住本酒店十一楼咖啡厅为您提供早餐，早餐时间：07： 00-09：00You stay in the eleventh floor of the hotel coffee shop to provide you with breakfast, breakfast time :07:00-09: 00休闲娱乐 Recreation在*楼可以为阁下提供各项休闲设施，有棋牌室、茶坊等服务项目，咨询电话“*”、“*”On the eleventh floor in the room can provide you with the leisure facilities, a Chess Room，Tea house service calls, *8”电话指南Phone Guide总机：*总台：*收银：*8服务中心：*房间到房间直接拨*Switchboard: 88888Total stations: 55555 66666Cashier: 55555 66666Service Center: 44444Room to Room direct dial *住客须知 Guest Information1、 住宿必须登记，登记时请主动出示证明人身份证的护照、回乡证、居民身份证2、请勿使用自带加热器，炊具及熨烫工具3、请勿携带下列物品入店：A、猫、狗等小动物B、刺激性、怪气味物品C、大量私人物品D、易燃、易爆及挥发性物品E、其它对住店客人安全有影响的物品4、严禁嫖娼、卖淫、吸毒、贩毒、走私、聚众赌博、流氓斗殴等犯罪活动5、如客人由于疏忽，将酒店物品损失或丢失，应按要求进行赔偿，（附赔偿价目表）6、未经酒店允许，酒店设施除食、宿、饮外不能转作其它用途7、请勿在酒店公共厅堂分发、张贴广告8、请勿将私人用品放在酒店公共厅堂9、酒店免费提供贵重物品保险服务，具体情况可在总服务台问询处了解，对于非存放物品的丢失，酒店恕不负责10、离开房间时请将房门锁好11、客人酒店消费后签帐单时，请向收款人员出示房间钥匙和住宿卡12、客房在23：00之后请勿招待来访者13、如客人付款期超过规定日期或实际消费金额超出押金，酒店可要求客人付款14、如要换住客时间或更换房间，请通知前台服务员15、请勿在房间里或家具上随意涂抹或安装其它设备16、请勿随意移动客房内家具，若需要请与楼层服务台联系17、对严重反酒店规定，经劝阻不听者，酒店有权取消其住房资格18、入店信息已与当地公安部门联网1, accommodation must be registered, registration, please take the initiative to produce a passport to prove identity cards, Home Visit identity cards2, Do not use self-heaters, cooking and ironing tools3,入店not to bring the following items:A, cats, dogs and other small animalsB, irritating, strange smell goodsC, a large number of personal itemsD, flammable, explosive and volatile itemsE, other guests on the safety implications of the items4, no sex, prostitution, drug abuse, drug assault and other criminal activities rogue5, as the guests as a result of negligence, the hotel lost or missing items should be requested compensation (with compensation price list)6, without a hotel to allow, in addition to hotel facilities, food, lodging, and drink can not be transferred outside for other purposes7, a public hall in the hotel do not distribute, display ads8, not on private supplies hotel public halls9, the hotel provided free of charge valuables insurance services, the specific circumstances in the general understanding of help desk information desk, for the loss of storage, hotels will not be responsible for10, please leave the room when the door lock11, hotel guests to sign the bill after the consumer when receivable staff t