2015年4月高新区hr培训课件---《人格学与心理学在管理中的应用》

人格学与心理学在管理中的应用 为“长沙高新区人才服务中心”公开课设计 长沙托马斯企业管理顾问有限公司 讲师: 唐惠玲 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 识人： 是辅导人管控人的基础 是一切管理的基础 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 版权保护约定： 手机请须调振动 建议休息时处理电话和信息 不能拍照、摄像、录音 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 课程目标： 掌握人格测评工具，了解自己及员工的优劣势 掌握应用人格学、心理学强化人际交往的细节 掌握识别员工的微语言、微表情 掌握心理学中识人、说服人、引导员工的技巧 学会快速与员工建立亲善关系，从而提高管理成效 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 男人、女人大脑不同结构的起源分析： 视频： Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 纲要： 前 言 心理学、读心术介绍 第一部分 人格测评 第二部分 微语言、微表情 第三部分 与员工如何快速建立亲善关系 第四部分 选拔人才中如何应用心理学 第五部分 如何应用“巴甫洛夫经典条件反射” 第六部分 增强注意力、训练思维清晰度 第七部分 注意力、知觉、错觉 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 前言 学习心理学对人生的意义 什么是心理学？ 什么是读心术？ Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 心理学(psychology)的概念 研究人的心理活动及其行 为规律的科学 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 关于对催眠对象的识别： Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 读心术是什么？ 他是完全自然的、我们每天在做的事、只是我 们没有意识到罢了 即： 通过观察他人的身体反应和特征来了解和掌握 他人的心理活动 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 读心术的理论基础： 1、迪卡尔的错误：“我思故我在” 测试人的思维与身体的相互影响 2、脸部肌肉 3、男女的生理区别 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 第一部分 人格测评 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 性格是什么: 是人对现实的稳定的态度态度和与之相适应的行为方式行为方式 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 人格是是什么？ 是个体之间心理面貌上的差异表现 人格是各种心理特性的总和 也是各种心理特性的一 个相对稳定的组织结构 在不同的时间和地点，它都影响着一个人的思想、情感和 行为 使他具有区别于其他人的、独特的心理品质 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 不同人格测评方法解析： PDP 九型人格 DISC PF-卡特尔16因素 色彩分析法 MMPI明尼苏达多项人格测评 体液说 - Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 人的四种体液形成了人的性质 血液占优势：多血质 粘液占优势：粘液质 黄胆汁占优势：胆汁质 黑胆汁占优势：抑郁质 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 不同气质类型者的行为表现 四个不同气质类型人上剧院看戏，都迟到了 胆汁质胆汁质 多血质人多血质人 粘液质人粘液质人 抑郁质人抑郁质人 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 九型人格 * 案例分析 九型人格中如何与第二型、第八型沟通 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 驱动型 外向型 友善型 分析型 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 喜欢掌握权利 注重成果和控制 不太重视人际关系 强势、直接、快速 大部分没有耐心 高度自信 对人对事要求很高 处事果断、竞争好强 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 表面比较乐观 显示热心，大方 口才不错，比较有说服力 语气、状态上常常让人信赖 注重人际关系 比较情绪化、自我评价很高 喜欢吸引注意 擅于在不同的场合表现 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 注重细节、很高分析能力 对人对事高标准 通常有敏锐观察力 讲求事实和资料的取得 言谈用词精确、简洁 喜欢批评，比较挑剔 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 一定要列出详细的资料 表述时要尽量具体化、细化 不说宽泛的词 举出证据和保证，善用图表 提供你解决问题的能力（实例） Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 如何通过简单的表现快速判断对方的人格 语言特点 走路 眼神 手势 口头禅 服装 - Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 第二部分 微语言、微表情 【东方的识人术与西方的读心术相结合】 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 微语言、微表情识别： Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 注意观察瞳孔： 光线的影响 衣服颜色的影响 做一个测试 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 了解声音的意义 了解不同语气对人的影响 如何控制自己的用气Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 第三部分 快速建立亲善关系 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 匹配和照镜子 匹配是指： 照镜子是指： Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 配合他人的精神状态 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 七种人类通用情感表达： 保罗-艾克曼的模型 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 掌握自己和他人的思维方式 听觉思维方式的人的语言特点 视觉思维方式的人的语言特点 动觉思维方式的人的语言特点 理性思维方式的人的语言特点 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 向您提出意见的人可能会用的常用语言： 你看你们的效率太低了 我看你们是诚心的 不仅是我这么看、大家都这么看你们 你们的资料很乱、让人看不明白 我就是要让大家看看- Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 我从来没有听说过这么差劲的行为 我就是要让大家听听你们的问题 你这么做怎么让人说得过去 不仅是我一个人这么说、大家都这么说你们 你听我说- 可以说我给企业的贡献太大了- Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 你这个态度让人怎么能满意嘛 绝大多数员工都能感受到这个问题 这个问题很严重、怎么没有引起重视 每次接触你们部门、都让我- 你觉得你的态度好吗？ Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 请注意你们的效率太低了 你记住你这样的态度是不行的 你能不能动作快一些啊？ 你们必须改变工作态度 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 训练同时以四种方式说话 满足四种不同思维方式的人的需求 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 第六部分 增强注意力、训练思维清晰度 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 一、测量注意品质的方法：划数测验 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 二 、 左 右 脑 平 衡 训 练 - - - - “ 斯 佩 里 割 裂 脑 研 究 ” Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 21年人力资源、8年心理学、11年人才测评功底 -唐惠玲 三、瑞文测验： 测验及训练7-75岁人的观察力、思维清晰度 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 第六部分 感觉、知觉、错觉 “学会全方位看问题、避免自我为中心” Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 缪勒-莱耶尔错觉的应用 Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 补充： 一、如何应用“巴甫洛夫经典条件反射” Evaluation only.Evaluation only. Created with Aspose.Slides for .NET 3.5 Client Profile .Created with Aspose.Slides for .NET 3.5 Client Profile . Copyright 2004-2011 Aspose Pty Ltd.Copyright 2004-2011 Aspose Pty Ltd. 经典条件反射-发现者 巴甫洛夫（巴甫洛夫（1849-19361849-1936） 俄国著名生理学家 1904年由于在消化生理学方面 的卓越研究荣获诺贝尔奖 Evalua