05175-培训体系-管理-培训-咨询-辅导-UAT534 Certification Feedback Report 0607 2006 Tosa.ppt

feedback report uat534 certification tosa team: nancy zhao, jp ming, judy liu, david huang 7&8 june , 2006 philips consumer electronics tosa 7&8 june, 2006 2 purpose supplier certification audit (1) gain a sense of the atmosphere at suppliers site and check compliance against basic philips requirements on all relevant chapters and detect key possible areas for improvement/ recommendation. communicate and deploy standards of philips ce. verify compliance and status on 5s, and check adherence to basic internal business controls. check and verify the received material. (re)-score and certify on the basis of findings in line with certification model as a team. avoid risky suppliers and thus damage to our company. enable the auditor team to provide and present a value adding feedback report for the supplier and report back to sqa and supply base manager thanks for your hospitality and support philips consumer electronics tosa 7&8 june, 2006 3 mverifying received material mclarifying what is unclear mchecking deployment and effectiveness of approaches mdiscovering new information and any risk with the supplier mtesting the assessment and review process. pdca identify and define improvement opportunities purpose supplier certification audit (2) philips consumer electronics tosa 7&8 june, 2006 4 . and decision making (re)certification audit pass fail cap immediate remedial action re-audit pass cap fail phase out within 1week 1week 1month red score min. points, no red non-compliance found philips consumer electronics tosa 7&8 june, 2006 5 chapters audited (red) 1.general information 2.leadership 3.marketing and customer service 4.project management 5.innovation/design/engineering 6.software 7.purchasing 8.manufacturing 9.quality 10.supply chain/logistics 11.information technology 12.sustainability 13.financials 14.hrm 15.export controls 16.pd specific 16 chapters philips consumer electronics tosa 7&8 june, 2006 6 uat 534 analysis per chapter every assessor makes out of the uat 534 notes/remarks: 3-4 key areas for improvement to limit risk to us as philips to detect areas for improvement and thus savings this is the basis for the feedback report philips consumer electronics tosa 7&8 june, 2006 7 general feedback (1) many thanks to tosa management teams for the professional preparation. thanks for the open and cooperative attitude in the interviews, willing to learn, flexible and supportive attitude of all employees and management towards the assessor team. audit very well prepared with good documentation and preparation. overall a good impression of the organization our apologies for any last minute changes and thanks for your flexibility. we made our feedback in the best sense and integrity and as a direct representation of what we have heard and seen during the interviews with employees. philips consumer electronics tosa 7&8 june, 2006 8 key areas for improvement “if you dont measure it, you cant control it. if you cant control it, results are left to chance!” audit results: - quality david huang/ nancy zhao / judy liu philips consumer electronics tosa 7&8 june, 2006 10 improvement required for quality design chapter is not included in iso9001 certification. oqa department need to enhance the aql training to ensure the sampling plan implemented properly. 8d and pdca need to be completely applied to customer complaint and oqa /iqc rejection. no coq (cost of quality) calculate. cpk not apply to. spc tools are insufficient. need to review aql acceptance level to ensure meet with philips requirement reliability testing is insufficient. need to tightened control incoming materials quality and pay more attention to waive items. no reworking record for rejection daily quality report / form not include defect units, root cause analysis and improvement action audit results: - manufacturing david huang/ nancy zhao / judy liu philips consumer electronics tosa 7&8 june, 2006 12 improvement required for manufacturing beware of esd for the wip. lot of pcba are not protected by the anti- static bags. pcba expose in w/h without any protection, and some pcbas pile in repair stations. no ventilation facility set up in soldering stations. no oee calculation . w/i and material boxes no part no. for tracking. operator participate in qit program is insufficient. need to enhance the 8d and pdca approach to improve the loss of materials. solder paste is not controlled. printing stencil cleaning method need to improve and the lighting is not bright. chemical is no label to identify in workshop. audit results: - supply chain / logistics 供应 链 / 物流 jp ming philips consumer electronics tosa 7&8 june, 2006 14 no erp system. p/n exists but not applied to materials management bsd not signed off by supplier / vendor need to employ kpi approach to manage supply chain / logistics activities ( measure - improve) need to study cost of supply chain, cost of non-performance to upgrade supply chain efficiency supplier assessment need to cover rohs requirements raw material warehouse 5s need to improve need to setup separate warehouse / area / shelf for rohs compliance / non-rohs compliance raw materials need to improve the storage conditions of pcb and electronic components against corrosion / dust different parts ( screws) found at part bin for package materials, need to take measure against moisture, its unacceptable to put on the floor directly need to enhance raw w/h visual management improvement required for supply chain/logistics audit results: - sustainability jp ming philips consumer electronics tosa 7&8 june, 2006 16 improvement required for sustainability dormi