ModuleProjectOfficeEtiquette职场礼仪.ppt

1、商务礼仪实务英语Practice of Business Etiquette in English,对外经济贸易大学出版社,全国高等院校基于工作过程的校企合作系列教材,模块3 礼仪应用,了解职场礼仪要点；了解与领导、同事、下属相处的礼仪以及专题活动礼仪。,Project 1. Office Etiquette 职场礼仪,Good manners are just a way of showing other people that we have respect for them. Bill Kelly,Task Three Respect Coworkers,Task Two Respect

2、 Supervisors,Task One Etiquette in Workplace,Task Four Respect Subordinates,I. Lead in,Activity 1: Discuss the following questions with your partner.,What is office etiquette? Office Etiquette or Office Manners is about conducting yourself respectfully and courteously in the office or workplace 2. W

3、hat is the influence of proper office etiquette? Proper office etiquette can help to create a comfortable working environment and positively impact your career.,1. What does etiquette for the workplace include? Etiquette for the workplace includes professional presentation and proper communication,

4、both of which enhance your business image. 2. Can you explain in details how to make proper workplace etiquette? Dress appropriately at all times, communicate properly, and avoid office gossip.,Activity 2: Group discussion.,pro-active adj. intending or intended to produce a good result or avoid a pr

5、oblem, rather than waiting until there is a problem 积极的 framework n. a structure around or over which something is built 框架；结构 groom v. to make yourself ready to be seen; put in order 使做好准备；修饰 enhance v. to improve the quality, amount, or strength of something 提高 downplay v. to make something seem l

6、ess important or not as bad as it really is 不予重视 optimal adj. optimum 最佳的,New Words,Task One Etiquette In Workplace 职场礼仪,1. 职场礼仪指南,Dont snoop when coworkers are away from their desks.,1.Which of the following statements is TURE according to the passage? A.Business etiquette and workplace manners are

7、 always the same in different companies. B.To make a professional showing at your current place of employment, make sure that you understand the rudimentar elements of professional etiquette. C.Understanding workplace manners is not essential to making a good impression and getting ahead. D.None of

8、the above. 2.To have professional etiquette and workplace manners, you should _. A.keep up your appearance and use your inside voice B.respect the privacy of others and take responsibility for your duties C.ignore shared space D.both A and B,Activity 1: Reading comprehension,B,D,2. 办公室礼仪,Proper offi

9、ce etiquette is a cornerstone of professional behavior.,1.When proper office etiquette is in place, coworkers are more likely to get along and produce a higher quality of work. 2.For coworkers sake, you can criticize them in front of others to help them remember their mistakes. 3.Listening effective

10、ly will help you to complete the assigned work correctly and remember personal details that coworkers have shared with you. 4.All companies forbid smoking in the office. 5.Office romance is prohibited because dating itself may have much of an impact on office relations. 6.If you are fired because of

11、 your mistake, you can burn bridges with coworkers or bosses.,Activity 2: True(T) or False(F).,T,F,T,F,F,F,3. 办公室人际关系,Professional relationships can be the key to a successful career.,1. What is the importance of professional relationships in the office? Maintaining professional relationships in the

12、 office is not only good for your career but for your personal life as well. 2. Can you explain in details how to maintain professional relationships in the office? Pass on the romantic relationships, consider coworkers your competition, treat every discussion as secret, keep personal gripes quiet,

13、behave responsibly during and after work gatherings and be upbeat.,Activity 3: Discuss the following questions with your partner.,4. 办公室礼仪禁忌,Dont Be An Office Pest!,Good office etiquette is so important while working with people all day. The following are some ways to avoid bad 1 and gain 2 in the w

14、orkplace. First, food smells in the workplace should be kept 3 . You should avoid eating fried fish sandwich, popping 4 , sandwich with 5 , etc. at your desk. Do not 6 your nails at your desk. 7_ talking is annoying. There is no need to share every detail of your 8_life. Dont ask for money at work,

15、unless its for a 9_ raise. Constantly being away from your desk is a drag. Finally yet importantly, quit borrowing everyones 10 .,Activity 4: Summary,manners,appreciation,minimal,popcorn,onions,clip,Excessive,personal,deserved,Stuff,Task Two Respect Superior 尊重领导,1. 什么是领导,A boss is a person who exer

16、cises control over other employees in a workplace environment.,1.A boss is a person who exercises control over other employees in a workplace environment. 2.Many people who now lead others in the workplace prefer to be called supervisors, forepersons, leads, or managers. 3.If you call a person boss,

17、 it means the person has authority over subordinates and can abuse authority. 4.The type of supervisors, managers and bosses you encounter throughout your career is always the same. 5.The differences between a good and bad boss tends to be decided in whether or not employees feel intrinsically value

18、d for their worth, work and contributions. 6.Theres a job description that quite fits the term “boss”. 7.One thing is common to most bossesthey usually have some people who work for them.,Activity 1: True(T) or False(F).,T,T,F,F,T,F,T,2. 如何与领导相处,No matter where you are on the corporate ladder, its t

19、o your advantage to get along well with your supervisor.,1.What is the influence of having positive relationship with your supervisor? Having a positive relationship with your supervisor usually means youre more satisfied with the work you do and have less stress. 2.How many tips are given by the au

20、thor to keep good relationship with your supervisor? What are they? 9. They are show respect, dont be afraid of your boss, do your best ,give honest feedback, dont try to hide problems, break important news fast, embrace your strengths, face your shortcomings and say thanks for recognition,Activity

21、2: Discuss the following questions with your partner.,3. 如何对领导以示尊重,Its important to listen carefully to what your boss has to say.,1.Why is it important to treat your boss with respect? This is because your boss will treat you with respect if you treat him or her in that way. As a result, your job w

22、ill be significantly more enjoyable because of the mutual respect you share with your employee. 2.How to treat your boss with respect?,Activity 3: Discuss the following question with your partner.,Make a list of reasons you enjoy being with your boss instead of focusing on all of his or her bad trai

23、ts, carefully listen to instructions that your boss gives you and make sure you complete tasks assigned to you in a timely matter, never cut your boss off in the middle of a sentence, maintain eye contact with your boss when he is speaking to you, and give your boss sincere compliments when you thin

24、k its appropriate.,Task Three Respect Coworkers 尊重同事,1. 什么是同事,Relationships between co-workers can get quite interesting and very complex.,1.Coworkers are people who share a workplace with each other. 2.Many people consider coworkers to be colleagues, including subordinates or supervisors. 3.Because

25、 coworkers often work together in enclosed spaces for long hours, all of them will establish friendships that can be carried on outside the workplace. 4.When interacting with coworkers, try to remember that the work environment is a unique place, and that some people may feel uncomfortable with exce

26、ssive friendliness, politics, or the sharing of personal information.,Activity 1: True(T) or False(F).,T,F,F,T,2. 与同事相处,Your success and happiness at your job is partially influenced by your ability to get along with your co-workers.,our success and happiness at your job is partially 1 by your abili

27、ty to get along with your coworkers. There are some advertised aspects to help you 2 good work relations. 1)3 . Treat your coworkers with respect and build trust with them. 2) Tolerance. Have tolerance for your coworkers opinions, beliefs and 4 . 3) Knowledge. Get to know at least a little informati

28、on about your coworkers to better relate to them. 4) 5 . When you have a problem with a coworker because of a 6 issue, talk to him directly about it without being too 7 . 5) 8 . Try to organize or take part in celebrations for your coworkers for birthdays, births, marriages, retirement or other even

29、ts to build a better work 9 .,Activity 2: Summary,influenced,cultivate,Attitude,lifestyles,Conflict resolutions,work-related,confrontational,Celebrations,morale,3. 如何对同事以示尊重,Showing respect to coworkers is a good way to reduce the work stress in your work environment,1. What is the influence of show

30、ing respect to your coworkers? If you want to reduce the stress in your work environment, one of the best things you can do is to show respect to your coworkers. Showing respect will earn you respect. It also allows you to get to know and befriend your coworkers. Respect is the first building block

31、for the success of any relationship. 2. Can you explain in details how to show respect to your coworkers? Use your manners, make pleasant small talk, but dont go too far with this concept, respect boundaries, lend a helping hand, apologize if you are wrong and be humble, speak encouraging words to o

32、thers, and be supportive by being uplifting and congratulating to your co-workers when they need that.,Activity 3: Discuss the following questions with your partner.,4. 如何与同事保持良好的工作关系,Respect co-workers to maintain effective relationships.,1.An effective work relationship with coworkers allows for a

33、 positive environment. 2.Ways to communicate with your coworkers include in-person visits, telephone calls, office memos and e-mail communication. 3.You neednt to ask for permission before borrowing coworkers desk items. 4.You can interrupt your coworkers about non-work issues to produce an effectiv

34、e working relationship with them. 5.Office gossip can lead to an effective working relationship with your coworkers. 6.You should build good relationship with coworkers because they can distribute your work load when you are off.,Activity 4: True(T) or False(F).,T,T,F,F,F,T,Task Four Respect subordi

35、nates 尊重下属,1. 什么是下属,The role of a subordinate is to perform duties or accept delegated responsibilities assigned by a superior.,1.What is a subordinate? 2.What is the role of a subordinate? 3.Will company policies regulate the relationship between a subordinate and a superior? Why? 4.What is one of

36、the best ways to become a better superior according to the passage?,Activity 1: Discuss the following questions with your partner.,2. 如何与下属相处,Deal With Your Subordinates,Subordinates are people of 1 rank in the 2 to which you belong. How to deal with subordinates? Sometimes, the workforce does become 3 and does not work properly but in such a case, they should be handled with strictness, not 4 . Besides, courteous manner