抱怨信写法的课件.ppt

1、,( 正文 ),2,January ( Jan. ) 一月 February ( Feb. ) 二月 March ( Mar. ) 三月 April ( Apr. ) 四月 ( May 五月, June 六月, July 七月不缩写 ) August ( Aug. ) 八月 September ( Sept. ) 九月 October ( Oct. ) 十月 November ( Nov. ) 十一月 December ( Dec. ) 十二月,写书信时: 开头语- Im glad to hear from you . How nice to hear from you again . Im

2、writing to tell you something about Your letter of ( August 29 ) came to me only yesterday . I really dont know how to thank you for your help / kindness 结束语- Please give my best regards to . Wishing you success Im looking forward to hearing from you soon. Best wishes ! / Best wishes to you ! 谦称: Yo

3、urs sincerely , Yours truly , Yours respectfully ,1.Letters of complaint ( 抱怨信 ) : 购买的商品发现有毛病,对商品质量, 或某项服务不满意, 你会写信投诉,提出意见.这类投诉信或抱怨信属于公务信函 ,用词比较正规,没有客套语. 2. 格式: 称呼不必写出收信人的姓名, 只需简单地写 Dear Sir(s) 3. 一般包括三个内容: 1). 写信的目的 2). 投诉或抱怨的内容 3). 处理意见和要求.书写简洁,开门见山,直截了当.,Dear Sir , Im writing to say that Im not s

4、atisfied with the fridge I bought two weeks ago . I found something wrong with it . The “ COLD CONTROL ” doesnt work well . Also , when it starts it makes a loud noise . I rang your service center several times , but nobody came . I hope youll look into the matter and send someone to repair it or ch

5、ange another one for me . Or else , take back the fridge and Ill get my refund . Im looking forward to your reply . Thank you . Yours sincerely , Zhou Lan,Problems to be solved : 时态 语言的流畅性（多用地道英语短语或句型） 描述要符合客观事实 书写 错句： I have bought your companys fridge some days ago . After use When it works it mak

6、es much noises . I wish you can help to repair the fridge When I back home , I found The problem of the fridge was the Cold Control didnt work .,上个月你 ( Wendy Bronson )在度假时买了条丝绸短裙,后来发现裙子上有一大黑点。 此事令你感到心烦.你认为物有所值, 你以裙子的标价付了钱,就应得到相应的高质量 。 随信退还裙子并要求全额退回80.50 美元和3.25 美元的邮资。 写信日期为2004 年 6月15日 。,June 15 , 2

7、004 Dear Sir , Im writing to you about a silk skirt I bought from your center when I was on holiday last month . When I got time and took it out of the bag , I found a large blackmark on the side . I was very much upset to discovery this mark . At your prices , I expect top quality ! I am returning the skirt with this letter and expect