酒店专饭店英语初级教案原版

1、旅游饭店职业英语初级教案时间:_ 班级:_ 授课教师: _Unit One Content of the Course（教学内容） Concierge: Lesson 1 Welcome to Our Hotel Lesson 2 May I Show You to Your Room Teaching Span（教学时间） 2学时 Teaching Objectives（教学目的）1. Grasp the sentence patterns in the lesson.2. Use sentence patterns in working situations.3. Make situati

2、onal dialogues fluently4. Grasp the procedure of concierge Teaching Focuses and Difficulties( 教学重点与难点) Teaching focuses: Grasp the sentence patterns.Practice situational dialogues Teaching difficulties: Make situational dialogues with the sentence patterns Instruction Objectives &. Teaching Procedur

3、es （教学任务及步骤） Step One Lead- in （宜慢）1 Have you ever stayed in a hotel ? How does the doorman/ hostess greet to you?2 what jobs is the doorman responsible for?Step Two New content Dialogues （宜慢）1. Read the new words and the patterns after teacher first and then by themselves 2. Answer questions.(1) Ho

4、w to greet the guest and offer the help ?Good morning (before noon)Good afternoon (noon 6 p.m.)Good evening (after 6 p.m.)Hello. May /Can I help you?What can I do for you ? How may I help you?(2) How to express your desire to make a reservation? I would like to reserve a room from.to please Im going

5、 to reserve a suite from to, please? I wonder if you could reserve me a single room with bath.Do you have a room free / available from to ?(3) How to ask for the length of the stay? How long would you like to stay? How long do you intend to stay?How long will you be staying?Could you tell me your ar

6、rival and departure dates?For what dates, please?When for, please? (4) How to ask for the types of room? What kind of room would you like, sir? (do you prefer) What type of rooms would you like? (5) How to ask for the number of members? How many people are there in you group/ party? How many members

7、 are there? (6) How to ask for the method of payment? How are you going to pay?How will you be settling the account, please? How would you like to pay? My company will cover all the expenses. You should pay a deposit of 1000 in advance. (7) How to ask and show the desire of revising a reservation? H

8、ow would you like to change it?Ive come to revise the reservation.You mean youll cancel your previous reservation?Id like to upgrade to a suite if one is available.（8）Ask for name, address and telephone number. May I Could you tell me your?3 Read the dialogues in groups and then role-play.Supplement

9、ary Reading（宜快）Read the passage quickly and then repeat the general ideas.Step Three Exercises （宜慢）1. Listen to the tape and finish the Exercise one to three Assignments （作业） 1. Finish Exercise Four Reading Comprehension. 2. Preview Unit2. Teaching Postscript (教学后记)旅游饭店职业英语初级教案时间:_ 班级:_ 授课教师: _Unit

10、Two Content of the Course（教学内容） Front Office: Lesson 3 What kind of Room Would You Like Lesson 4 Do You Have a Reservation? Lesson 5 Your Total Is 588 Dollars Teaching Span（教学时间） 2学时 Teaching Objectives（教学目的）5. Grasp the sentence patterns in the lesson.6. Use sentence patterns in working situations.

11、7. Make situational dialogues fluently8. Grasp the working procedures Teaching Focuses and Difficulties( 教学重点与难点) Teaching focuses: Grasp the sentence patterns.Practice situational dialogues Teaching difficulties: Make situational dialogues with the sentence patterns Instruction Objectives &. Teachi

12、ng Procedures （教学任务及步骤） Step One Lead- in （宜慢）1. Have you ever reserved a room ? tell us your experience.2. Do you know how many types of room there are in the hotel?Classified by decoration: standard room, business room, deluxe room standard suite, deluxe suite, presidential suiteClassified by bed

13、: single room, double room, twin room, triple roomClassified by location: inside room, outside room, corner room, connection room, adjoining room3. The teacher would invite some students to talk about the basic procedures of receiving room reservation.In the end, the teacher would summarize the stud

14、ents answers so as to give them a clearer and better understanding of the basic knowledge of reservation. Greet the guest Ask about reservation information(1) Date of arrival and departure(length of stay)(2) Room types(3) Name, Address and Telephone number(4) The number of the members(5) Method of p

15、ayment Confirm the reservationStep Two New content Dialogues （宜慢）1. Read the new words and the patterns after teacher first and then by themselves 2. Answer questions.(1) How to greet the guest and offer the help ?Good morning (before noon)Good afternoon (noon 6 p.m.)Good evening (after 6 p.m.)Hello

16、. May /Can I help you?What can I do for you ? How may I help you?(2) How to express your desire to make a reservation? I would like to reserve a room from.to please Im going to reserve a suite from to, please? I wonder if you could reserve me a single room with bath.Do you have a room free / availab

17、le from to ?(3) How to ask for the length of the stay? How long would you like to stay? How long do you intend to stay?How long will you be staying?Could you tell me your arrival and departure dates?For what dates, please?When for, please? (4) How to ask for the types of room? What kind of room woul

18、d you like, sir? (do you prefer) What type of rooms would you like? (5) How to ask for the number of members? How many people are there in you group/ party? How many members are there? (6) How to ask for the method of payment? How are you going to pay?How will you be settling the account, please? Ho

19、w would you like to pay? My company will cover all the expenses. You should pay a deposit of 1000 in advance. (7) How to ask and show the desire of revising a reservation? How would you like to change it?Ive come to revise the reservation.You mean youll cancel your previous reservation?Id like to up

20、grade to a suite if one is available.（8）Ask for name, address and telephone number. May I Could you tell me your?3 Read the dialogues in groups and then role-play.Supplementary Reading（宜快）Read the passage quickly and then repeat the general ideas.Step Three Exercises （宜慢）1. Listen to the tape and fi

21、nish the Exercise one to three Assignments （作业） 1. Finish Exercise Four Reading Comprehension. 2. Preview Unit3. Teaching Postscript (教学后记)旅游饭店职业英语初级教案时间:_ 班级:_ 授课教师: _Unit Three Content of the Course（教学内容） Housekeeping: Lesson 6 May I Clean Your Room Now Lesson 7 Well Send Someone to Repair It Righ

22、t Now Teaching Span（教学时间） 2学时 Teaching Objectives（教学目的）9. Grasp the sentence patterns in the lesson.10. Use sentence patterns in working situations.11. Make situational dialogues fluently12. Grasp the working procedures Teaching Focuses and Difficulties( 教学重点与难点) Teaching focuses: Grasp the sentence

23、 patterns.Practice situational dialogues Teaching difficulties: Make situational dialogues with the sentence patterns Instruction Objectives &. Teaching Procedures （教学任务及步骤） Step One Lead- in （宜慢）1 What are the basic procedures when do the cleaning?a. Knock the door or ring the bell, introduce yours

24、elf, express you are sorry to disturb, explain what you are going to do and wait for the response.b. If there is “Do Not Disturb” sign/button, go back in another time.c. If the guest say “sorry, but not now” after your request, you should ask the time when you could come back again.d. If you are goi

25、ng to get off, be sure to let the next clerk know(overnight/day)e. If the guest agreed your cleaning, you should do any work after asking the guests agreement.2. What are the exact jobs ? Clean and wipe the floor or vacuum the carpet, tidy up the bathroom, change the toiletries, Make up bed, replace

26、 teacups, quilt mattress, bed sheet , bed spread, pillowcase/ pillowslip3. What are procedures for repairing work?Step Two New content Dialogues （宜慢）1. Read the new words and the patterns after teacher first and then by themselves 2. Answer questions.(1) How to introduce yourself? Housekeeping, (2)

27、How to express your sorry to disturb him /her? Im sorry to disturb you. (3) How to show your desire to clean the room? May I come in? May I clean your room now? May I tidy up these things on your bed? (4) If you cant clean right now, how to ask for the available time? When do you want me to clean yo

28、ur room? What time would you like us/me to clean your room? What time? What time are you available? What time would it be convenient? (5) How to show youll tell the next clerk? Ok, Ill tell the next clerk/ maid Ok, Ill let the overnight /day staff known. (6) How to show something wrong with the faci

29、lities? There is something wrong with The faucet is leaking in my room. The water tap cant be turned off completely. It drips all night long and I can hardly sleep. The toilet doesnt flush. Its clogged. The TV picture is wobbly (不稳定)occasionally. doesnt work. (7) How to show your apology? Im sorry,

30、well send someone/the repairman to repair it right now. Sorry for the trouble We do apologize for that.3 Read the dialogues in groups and then role-play.Supplementary Reading（宜快）Read the passage quickly and then repeat the general ideas.Step Three Exercises （宜慢）1. Listen to the tape and finish the E

31、xercise one to three Assignments （作业） 1. Finish Exercise Four Reading Comprehension. 2. Preview Lesson8and9 Teaching Postscript (教学后记)旅游饭店职业英语初级教案时间:_ 班级:_ 授课教师: _Unit Three Content of the Course（教学内容） Housekeeping: Lesson 8 Ill Pick Up Your Laundry Right Now Lesson 9 Business Floor Service Teaching

32、 Span（教学时间） 2学时 Teaching Objectives（教学目的）1 Grasp the sentence patterns in the lesson.2 Use sentence patterns in working situations.3 Make situational dialogues fluently4 Grasp the working procedures Teaching Focuses and Difficulties( 教学重点与难点) Teaching focuses: Grasp the sentence patterns.Practice si

33、tuational dialogues Teaching difficulties: Make situational dialogues with the sentence patterns Instruction Objectives &. Teaching Procedures （教学任务及步骤） Step One Lead- in （宜慢）1. What are the basic procedures of laundry service?a. If the guest asks something about laundry, the clerk should introduce

34、the service for him or her. Tell him/ her how to do b. laundryman/valet collect the laundry. Knock the door, introduce yourself , ask the guest if there is any laundry. Put the laundry in the laundry bag, and fill in the laundry list/form /slip, then collect it . Or ask the guests requirement orally

35、 and write down.2. How to introduce the laundry service in a hotel? We have laundry service. We collect the laundry every morning. You may just put your laundry in the laundry bag and fill out that laundry list.3. How to deal with the damage laundry ? What if there is any laundry damage? Please rela

36、x. If so, the hotel should certainly pay for it. The indemnity shall not exceed ten times laundry You may buy a replacement and well refund(偿还) the cost to you. Well refund the cost of the laundry and the new sweater.4. What are the exact jobs of business floor service(商务楼层服务)Book tickets for the gu

37、est , introduce room facilities, help the guest with what they needStep Two New content Dialogues （宜慢）1. Read the new words and the patterns after teacher first and then by themselves 2. Answer questions.(1) How to introduce yourself? Laundry service , (2) How to express your sorry to disturb him /h

38、er? Im sorry to disturb you. (3) How to show your desire to collect the laundry? Laundry service. May I help you? Have you (got )any laundry? (4) How to show the guests requirements? Id like to have my pants cleaned. I want to have my clothes dry-cleaned/washed Id like to have my clothes ironed./men

39、ded Id like thes sweater washed by hand in cold water. It might shrink otherwise. This shirt needs to be washed, starched and pressed/ironed. (5) . How to ask for the time to pick up the laundry? When would you like it back? What time would you like your laundry back? How soon will it be done? How s

40、oon can the clothes be got back? We will deliver them around 5:00 p.m.tomorrow. (6) about laundry damage.What if there is any laundry damage? Please relax. If so, the hotel should certainly pay for it. The indemnity shall not exceed ten times laundry (7) about express laundry service We have express

41、 laundry service. If you are in a hurry, we have a two-hour quick service We will deliver it within 4 hours at a 50% extra charge. (8) ask for the price. What are your charges?怎么收费呢 (9) About business floor service How many tickets for what time? When should I send the flowers? We have several funct

42、ion rooms for you to choose 3 Read the dialogues in groups and then role-play.Supplementary Reading（宜快）Read the passage quickly and then repeat the general ideas.Step Three Exercises （宜慢）1. Listen to the tape and finish the Exercise one to three Assignments （作业） 1. Finish Exercise Four Reading Compr

43、ehension. 2. Preview Lesson10,11. Teaching Postscript (教学后记)旅游饭店职业英语初级教案时间:_ 班级:_ 授课教师: _Unit Four Content of the Course（教学内容） Operator: Lesson 10 This is Your Wake-up Call Lesson 11 You May Call Directly from Your Room Teaching Span（教学时间） 2学时 Teaching Objectives（教学目的）1 Grasp the sentence patterns i

44、n the lesson.2 Use sentence patterns in working situations.3 Make situational dialogues fluently4 Grasp the working procedures Teaching Focuses and Difficulties( 教学重点与难点) Teaching focuses: Grasp the sentence patterns.Practice situational dialogues Teaching difficulties: Make situational dialogues wi

45、th the sentence patterns Instruction Objectives &. Teaching Procedures （教学任务及步骤） Step One Lead- in （宜慢）1. Do you usually get up early or late? If late, how do you make yourself be on time/punctual? Set the alarm/ place a morning call, let your classmate who gets up early wake you up , or wait for yo

46、ur teachers coming and get a good lesson. Ok, lets look at how does guest staying at the hotel do? Dont worry if you are the guest because there is a service called wake-up service in the hotel2. Where does the guest telephone if he/she wants a wake-up service?Operator/ General Switchboard (总机)3. Wh

47、at is the operator responsible for?Set wake-up call/ place a morning call Put the guest through to the extension ( number). (but usually the extension number is confidential保密) Call for the guest Take a message for the guest Paging a guest(呼叫) Receive complaints or to send somebody to repair facilit

48、ies 4.Wake-up Service (唤醒服务):Wake-up service by operatorWake-up service by computerWake-up service by knocking at the doorIf youd like to be waken up , you can telephone the operator and tell him/her your wake-up time. They will make a call or knock at the door to wake you up. Or you can also set th

49、e computer to wake you up.Step Two New content Dialogues （宜慢）1. Read the new words and the patterns after teacher first and then by themselves 2. Answer questions(1) After picking up the phone, the operator may say _? Good morning. Operator. May I help you? (2) How to express youd like a wake-up ser

50、vice? Hello. This is Kate Smith from/in room 1516. Id like a wake-up call at 6:30 tomorrow morning, please. Id like to place a morning call. Hello. Id like you to wake me up at 6:00a.m. My train/ flight leaves at seven, so I have to get up early. (3) Ask the wake-up time When would you like us to wa

51、ke you up? (4) How may the operator say after your requirement? Ok, sir/maam. Well call you at 6:00 tomorrow morning. Well send someone to knock at the door at 6:00 tomorrow morning. (5) When computer service/ Computer Automatic Wake-up System the operator may say: We have computer wake-up service. Please dial 5 first and then 0600 for the time. There must be five digits. Our computer will record the time and our room number. Please dial 3 first, and then the time for 5:3