认识邮轮前台天津海运职业李肖楠课件

天津海运职业学院李肖楠TianjinMaritimeCollegeLiXiaonan认识邮轮前台KnowaboutFrontDesk邮轮前台FrontDesk猜猜看，这是哪里？Guess,whereisit?

目录ContentFacilitiesatFrontDesk01邮轮前台设施设备配置PositionsatFrontDesk02邮轮前台岗位设置总台ReceptionDesk宾客服务台GuestRelationsDesk什么是邮轮前台What’sfrontdesk?1.1邮轮前台的设施设备FacilitiesatFrontDesk1.2齐全Well-equipped先进Advanced性能优良GoodPerformance邮轮前台的设施设备FacilitiesatFrontDesk1.2配有船上管理系统的电脑ComputerwithOnboardManagementSystem电话Telephone打印机Printer复印机CopyingMachine扫描仪Scanner护照阅读器PassportReader制卡机CardPrinter验钞机CurrencyDetectorPOS机POSMachine前台岗位PositionsatFrontDesk2.1前台经理FrontDeskManager2.1前台岗位PositionsatFrontDesk宾客服务专员GuestServiceAgent2.1前台岗位PositionsatFrontDesk国际翻译专员InternationalHost2.1前台岗位PositionsatFrontDesk顾客关系专员CustomerRelationExecutive2.1前台岗位PositionsatFrontDesk客户服务代表CustomerServiceRepresentative2.1前台岗位PositionsatFrontDesk团队协调员GroupCoordinator2.1前台岗位PositionsatFrontDesk印刷专员Printer2.2前台员工的素质要求JobRequirementsofFrontDeskAttendant较高的语言水平GoodCommandofLanguage2.2前台员工的素质要求JobRequirementsofFrontDeskAttendant良好的形象气质Pleasant-looking2.2前台员工的素质要求JobRequirementsofFrontDeskAttendant五星级酒店或者相关行业前台类工作经验RelevantWorkingExperience2.2前台员工的素质要求JobRequirementsofFrontDeskAttendant懂得办公设备操作GoodatOperatingCommonOfficeMachines2.2前台员工的素质要求JobRequirementsofFrontDeskAttendant有较强的沟通能力ExcellentCommunicationSkills2.2前台员工的素质要求JobRequirementsofFrontDeskAttendant本讲小结Summary认识邮轮前台KnowaboutFrontDesk邮轮前台设施设备配置FacilitiesatFrontDesk邮轮前台岗位设置PositionsatFrontDesk什么是邮轮前台What’sfrontdesk邮轮前台的设施设备FacilitiesatFrontDesk前台岗位PositionsatFrontDesk前台员工的素质要求JobRequirementsofFrontDeskAttendant？邮轮前台和酒店前台有哪些异同之处?Whatarethesimila