IBM外保服务主讲

IBM外保服务主讲Anondemandbusinessisanenterprisewhosebusinessprocesses—integrated

end-to-endacrossthecompanyandwithkeypartners,suppliersandcustomers—canrespondwithspeedtoanycustomerdemand,marketopportunityorexternalthreat.OnDemandBusiness:MorethanJustGettingBetter2025/3/302TraditionalTheInternetOnDemandStructuredCalculationsDataProcessingTransactionsOpenStandardsConnectivityFlexibilitySimplicityModularComponentseasilydefinedandmanipulatedDynamicdefinitionandoperationsTheEmergingOnDemandComputingModel2025/3/303WhydoGCGclientsneedtotransform?Aclient’smarket-increasingcustomizationofproductsanddeliveryleadtodemandforfasterinnovationGlobalizationhasintensifiedcompetition–fromwithinandoutsidetheregiondemandforcostreductiontoensurecompetitivenessIncreasedscrutinyofbusinesspracticesandethicsalongwithregulatoryissuesleadtonewdataandintegrationchallengesIndustryconsolidationleadtoincreasingfocusoncompany-widetransformationEmergingtechnologiestriggerintegrationacrossvaluechainsIncreasingrelianceoninformationtechnology,buttightbudgets2025/3/304OnDemandBusinessDesignsDeliverSignificantResults

SonyChinaPCOutsourcingCLIENT’SBUSINESSISSUES:Lackofproperresourcestosupportits34branchesLargecapitalinvestmentbecomesaburdenIBM’SSOLUTION:Assetsownershipandmanagementtransfer/outsourcetoIBMSOleverageBlueExpress'countrywidecoveragetoprovidePCrelatedservicessuchas:PCrefreshment,upgrade,maintenance,viruscheck,remoteandon-sitesupport,etc.

CLIENT’SBENEFITS:Customer’scapitalinvestmentbecomesmonthlyexpense.Thisflexiblecoststructureenablescustomertoreduceriskandrespondquicklytothefuturechange.Customers'PCconfigurationandservicestandardizedunderIBM’scommittedservicelevel.Customer'sITstaffswillfocusonitscorebusiness2025/3/305

WhatisOutsourcing?Outsourcingtakesplacewhenanorganizationtransferstheownershipofabusinessprocessorfunctiontoasupplier.“Inoutsourcing,thebuyerdoesnotinstructthesupplierhowtoperformitstaskbut,instead,focusesoncommunicatingwhatresultsitwantstobuy.Itleavestheprocessofaccomplishingthoseresultstothesupplier.”-TheOutsourcingExchange2025/3/306CLIENTBUSINESSPERFORMANCEBEFOREANDAFTEROUTSOURCING:PROFITABILITYPerformanceRelativetoIndustry

(instandarddeviationsfromindustrymean)-0.3-0.10.10.30.50.70.91.1EPSRevenueEPSTrendCompanyperformance(relativetoindustry)priortotheoutsourcingengagementCompanyperformance(relativetoindustry)ina2-3yearperiodaftertheoutsourcingengagement

TheImpactofOutsourcing:

Earlyanalysisinthenewstudyshowssignificantimprovementsinclientprofitabilityina2-3yearperiodafterthestartoftheoutsourcingengagement…IBMResearchDivisionanalysisofpublicfinancialdata80globalcompanies2025/3/307KeystoaSuccessfulOutsourcingRelationshipAsuccessfuloutsourcingrelationshipfocuseson:SettingclearexpectationsfortherelationshipattheoutsetEstablishingappropriategovernanceprotocolstoguidejointactionthatcandeliveronthepromiseoftherelationshipRecognizingtheneedtoadjusttherelationshipovertimeSharedriskandreturnMeetingservicelevelexpectations--notjustSLAsContractflexibility--theabilitytochangethescaleandcontentofwhatisbeingdeliveredasthebusinessenvironmentchangesInnovationandTransformationtoanOnDemandbusiness2025/3/308OptimizeIndividualDataCentersScaleviaconsolidationsCommonprocessesStandardizationReducecost,streamlineoperationsScaleviaresourcevirtualizationAutonomicmanagementCreatesubstantialnewvalueAlwaysoninfrastructureResources,processandtechnologyondemandCommoditizedcomponentsReconfigurevalueofITapplicationsandservicesSkillsleverageReducecostsPresentFutureImplementOnDemandComputingLeverageGridTechnologiesConsolidateDeliveryCentersProductivity/BusinessValuePastOnDemandOutsourcingandITInfrastructure

Anaturalpartofthecomputingevolution:fromcentersofautomationtochangingthefundamentalsofindustriesandmarkets2025/3/309SuppliersCustomersAnenterprisewhosebusinessprocesses–integratedend-to-endacrossthecompanyandwithkeypartners,suppliersandcustomers–canrespondwithspeedtoanycustomerdemand,marketopportunityorexternalthreat.OndemandservicesallowbusinessprocessestosenseandrespondtomeetbusinessobjectivesOfferingsEnterpriseBusinessProcessesParts&ServicesVirtualizedInfrastructure–Servers,Storage,Network…PolicyBasedManagement

OverallVision2025/3/3010ERPAutomatedprovisioningbasedonresourcepoolinganddynamicallocationCapacityondemandBetteruseofresourcesSpeedReducedcostITreflectsthepriorityofthebusinessHRCRMOnline

ITprovisionsona“justincase”basisonanassumptionofpeakdemandMassiveOVER-provisioningHigheradministrativeoverheadVastlyunder-utilizedITresourcesITfailstoreflectbusinessneedsOnlineCRMERPHRFreePoolAutomatingInfrastructureDeliversValueThroughBetterAssetUtilization2025/3/3011CostEffectivePeakDemandInfrastructureReducescostofunderutilizedjust-in-casecapacityImprovesservicelevelswithfasterrecoveryandpeakloadsupportApp1App3App2App4App5AppNResourcePoolOrchestrationElementalToolsCode/DataAutomatedBestPracticesProd1Prod2Prod3PeakDemand2025/3/30124–8HoursTotalTime13–23DaysAutomatedReturnserverto

freepoolVariable<1HourConfiguresecurityandnetworksettings5–10DaysHours<1HourAutomatedInstallsoftware5–10DaysIdentifyappropriateresourceforadditionalworkload3DaysITTasksManualUMImakesitpossibleFlexibleDemandOptionsavingsdependentonclientenvironmentInfrastructureAutomationCanSpeedDeployment,IncreaseReliabilityandSaveMoney2025/3/3013HLJJLLNGSGZHeBHuNJXNMGNXQHSDSXSCXJAHJSZJFJGDHaNYNSaXGXHuBHenTaiwanXZ3HrsFlight