酒店英语 课件 第九章酒吧服务

ChapterNine

BarServices

酒吧服务Baseontheabovepassage,decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFforfalse.

1.____________Itisknownasa“cashbar”whenbarserviceisofferedtoguestsfreeofcharge.Thisisincontrastwithhostedbar,atwhichguestsareexpectedtopayfortheirowndrinks.2.____________Abartendershouldmaintaineyecontactwithin30secondswhiletakingordersoffoodandbeverage.3.____________Useofaguestpositionnumberingsystemcanhelpthebartendertoknowwhattheguestordered.4._____________Abartendermayworkinfullviewofthecustomerandperformhistakestodemonstrate.5._____________Neveraskforadrinkorderinamannerwhichcanbeanswered“yes”or“no”.6._____________Offeringabeveragebybrandnameifaguestdoesnotspecifyabrandofliquorisatypicalexampleofup-selling.VodkaRumGinWhiskyBrandyTequliaBloodyMaryMojitoGinandTonicWhiskyontheRocksManhattanBrandyandCokeTequilaSunriseManhattanMojitoBloodyMaryTequilaSunriseOldFashionedGinandTonicWhatclassiccocktailsdoyouknow?CommoncocktailsGinandtonicBloodyMaryManhattanMojitoWhiskyontherocksTequilaSunriseWarmup预热练习

MatchthefollowingpictureswiththeirrelevantEnglishequivalent.Referencewords:bloodyMary,Singaporesling,ginandtonic,tonicwater,brandyandcoke,Longislandicetea,whiskyontherock,martini,sexonthebeach,Manhattan

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cocktailglassescocktailtoolsWhatcanIgetyou?Whatwouldyouliketodrink?What’llyouhave?请问客人要喝点什么Anotherroundsir?Sameagain,madam?CanIgetyouanotherdrink,madam?积极推销Areyouhereonbusiness/onholiday?Haveyoubeenanywhereyet?HaveyougotachancetoseeanythingofShenzhen?Whereareyoufrom?Whatawfulweather.What’stheweatherlikeoverthere?Areyouhavingagoodtime?与客人寒暄询问付款方式Areyouaguestatthehotel,madam?CanIchargethistoyourroom,sir?Whatdidthebartendersaywhenheservedtheguest?Whichdrinkshavebeenorderedbytheguests?Howdidthebartenderchatwithguests?Whatdidhesay?CaseStudy案例分析

1）Canthebartendertalkwiththeguestaboutthetopic“salary”?酒吧侍应可以和客人聊工资的话题吗？2）Whatiftheguestatthebardidn’tbringanycashorcreditcard,andforgothisroomnumber?如果客人没有带现金或信用卡，而且忘了自己的房号，该如何结账？Translation翻译

1)IntheUnitedStatesitiscustomaryforthewaitertopouricedwaterfortheguestsassoonastheyareseated.________________________________________________________________2)Howwouldyoulikethewhisky,straightorontherocks?_________________________________________________________________3)除了酒类饮料外，酒吧也提供各种不含酒精的饮料。______________________________________________________________4)关于“鸡尾酒”这个名称是怎么来的（comeabout）就有无数种说法。_________________________________