2023HR自动化：用AI革新员工体验与企业能力报告-UiPath

TheFoundationofInnovationTM

HRAutomation

RevolutionizetheemployeeexperienceandenterprisecapabilitieswithAI

Contents

03Introduction

04TheevolutionofstrategicHR

05Winningtheracefortalent

06Acceleratingtheonboardingcycle

07Creatingadata-drivencontextformorestrategicdecisions

08Buildingtheskillsetsforanunpredictablefuture

09Enablingemployeeengagement

10Anewapproachtoculture

11Drinkingourownchampagne:TheUiPathHRautomationstory

12Followingaresomeofthebestpracticesthathaveemerged

13Buildyourautomationroadmap

14GetreadyforHR’sAI-poweredrevolution

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Introduction

Tobecomeamarketleaderinthiseconomy,organizationsneedtoprioritizeinnovationanduseautomation

toaccelerateimpactandempoweremployees.To

achievedifferentiationintheemergingmarketclimate,

organizationsandemployersmustreimagineworkwith

newrules,newlimits,andanewwayofleveraginginsights.Automationwillplaytheprimaryroleinthateffort.

Roughlytenyearsago,severalstudiespointedtoa

pessimisticfutureofworkduetotheanticipatedimpactofautomation.An

estimated47%ofUSjobs

weredeemedtobe“atrisk”becauseofautomation.Morethanadecadelater,thelabormarketcontinuestodefythosepredictionsdespitethewidespreadadoptionofAIandautomation.

Employershavediscoveredthatinsteadofdecimating

jobs,automationchangesthenatureofworkbygiving

employeesmoretimetobecreative,thinkstrategically,andimprovework/lifebalance.Whatdoesthismeanforhumanresources?Today’schiefhumanresourceofficers(CHROs)haveanopportunitytoleverageautomationtoupliftthe

entireorganization—fromanalyticstoengagementtotalentdevelopment.Automationacceleratesthehiringprocess,

minimizesbusinessdisruption,andcreatesabetterworkingenvironmentforemployees.It’snowapowerfultoolfor

achievingmarketleadership.

TheHRleadersatUiPathhavewitnessedthese

transformationsfirsthand—withinUiPathandwithscoresofUiPathcustomers.Recently,theysharedtheirinsightsonhowAI-poweredautomationchangestheworldofworkforthebetter.Thispapersummarizestheirviews.

47%

Estimatedpercentageof

USjobsthatweredeemedtobe“atrisk”becauseofautomation10yearsago.

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TheevolutionofstrategicHR

TheAIHRmarketisexpectedtogrow35%inthenextfew

35%

ExpectedgrowthoftheAIHRmarketinthenextfewyears

years—upfrom

$3.89billionin2022to$17.61billionin2027

.ThegrowthisevidencethatcorporateboardsandC-suite

leadersseeAIandautomationasameansofachieving

competitiveadvantage.HRexecutivesarealsolooking

forAIsolutionstohelpthemembraceamorestrategic

approach.Theywanttorearchitecttheorganizational

structuretoincreaseagilityandaccelerateexecutionduringtalentshortages.AutomationcanhelpHRleadersbetter

leverageinternaltalentanditspotentialthroughenhanceddataandanalytics.Itcanalsostreamlinethehiringand

onboardingprocesses,sonewtalentcanbeginmakingadifferencesooner.

Organizationsplanningonsignificantgrowthareaskingthemselveshowtheycanfindthetalenttheyneedandspeeduptime-to-valuethroughquickeronboarding.

IntelligentautomationhelpsHRanswerthesequestions.

Tonavigatethecomplexandever-changinglandscape,

manycompaniesnowexpectthattheirHRleadershavethe

businessacumentotakeamorestrategicapproachtonotonlyadvanceHR,butliftuptheentireorganization.ForbusyHR

professionals,automationcanserveasavaluabletool,helpingacceleratekeyprocessessoemployeescanfocusonthe

interpersonalworkthat’ssocentraltotheirroleandskillsets.”

BRIGETTEMCINNIS-DAY

ChiefPeopleOfficer,UiPath

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Winningtheracefortalent

Someoftheadditionalwaysautomationcanacceleratetherecruitingandonboarding

processesare:

Resumesourcingandscreeningto

helprecruitersidentifyqualifiedtalentalreadyintheapplicanttrackingsystem

Abotthatactivelysourcestalentin

onlinejoblistingsitesandmatchesskillstoopenroles

UI/APIconnectorstointegraterecruitingplatformswiththeHRISsystemfor

seamlessandefficientworkflowsthatspeeduptheonboardingprocess

Offerlettergenerationforrecruiterstoreviewandapprovebeforeitissenttothecandidate

Recruitingdigitalassistantsthat

regularlyupdatehiringmanagerswith

requisitionreportsandmetricsonfunnelstatus,includinganaggregatedviewofthecandidatesineachrequisition

Thecompetitionfortalenthassignificantlyintensifiedinanenvironmentwherecandidatesholdthereins.HRleadersknowthatgreattalentisalwaysinshortsupply.Even

whenthelabormarketisrifewithjobseekers,talented

candidatesarestillhardtofind.It’scriticalforemployerstoshortentherecruitment-to-hiringtimelinebecausegreatcandidateswillalwayshavemorethanoneoption.

Automationhelpsleaderssourcecandidatescontinuouslytobuild“readytohire”talentpoolsforwhenrolevacanciesoccur.Itacceleratestheinterviewprocessbystreamlininginterviewschedulingandcandidatecommunicationssuchasapplicationconfirmations,statusupdates,interview

reminders,andbackgroundcheckrequests.Froman

end-to-endhiringcycleperspective,theUiPathplatformoffersprocessmining,whichcanbeutilizedtoidentify

theroadblocksandinefficienciesintherecruitmentcycle,helpingreduceyouroveralltimetofillandimprovethe

candidateexperience.

TRANSFORMINGHROPSATSSCL

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Wetrulybelievetheywillcontinuetoimprove,inpartbecause

theUiPathrobotswillhelpussavetimeandmanagerepetitive

processes....UiPathallowsourteamstousetheirexpertisewhereitmattersmost,servingourclientsandgrowingthebusiness.”

RACHELSUMMERS

DirectorofOperationalExcellenceandBusinessTransformation,SSCL

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Acceleratingtheonboardingcycle

Behindthescenes,automationhelpsbreak

downthefunctionalsilosthatcanslowdowntheonboardingprocess.Ithelpskeepstakeholdersintheloopandensuresthatkeydatadoesn’tslipthroughthecracks.Onboardingtasksthatareprimecandidatesforautomationinclude:

Generationofnewhirepacketsbasedonjobcodeandlocation

Ongoingreminderstocompletethenew-hireverificationprocess

Reviewoflegaldocumentsandresubmissiontocandidatesforpendingtasks

Newhireprobationperiodtracker

Anonboarding“buddy”to

accompanynewhiresthroughouttheirfirst90days

Anefficientonboardingcyclehasastrategicimpactontheorganization’scompetitiveness.Theearlystagesofemploymentareespeciallycritical.

Researchshows

thatupto20%ofemployeeturnoveroccurswithinthefirst45daysofemployment.Andoverthelongerterm,astrongonboardingprocess

improvesnewhireretentionby82%

.

Digitalassistantscanhelpbyautomaticallysubmittingnewhiretickets,sendingorientationschedules,andissuinga

welcomeemailtothenewhire.Theycanalsogatherpost-hirefeedbackthatdeliversinsightintotheexperienceandhowitcanbebetter.TheRocketeerSlackbotatUiPathisagreatexample.Itprovidesnewhireswithachecklistontheirfirstdayofemployment,advisingthemonrequiredtasksandprovidingtimelyinformationtohelpthemmakeasmoothtransition.Afteronboarding,TheRocketeer

continuestoissueupdatesviaSlackandcelebratesemployeemilestones.

FASTERONBOARDINGATHEALTHSERVICEEXECUTIVE(HSE)

Bertie[anHRrobot]canwork24hoursaday,sevendaysaweek.He’snowactuallyprocessingasmanycasesinonehourthan

wecouldpreviouslyinfivedays,andallowsustoruntheupdate

weeklyinsteadofmonthly.Asaresult,increasingourefficiencyandenablinghiringmanagerstogetnewrecruitsintopostssooner.”

KEVINKELLY

GeneralManager(DigitalInnovation)atHealthBusinessServices,HSE

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Creatingadata-drivencontextformorestrategicdecisions

InnovativeHRleadersareusingautomation

toprovidethemwithreliabledatathatfuelsprioritizationofstrategicimperatives.Specificusecasesinclude:

Creatinganaggregatedviewofinternaltalenttofillcriticalrolesandsupportsuccessionplanning

EnhancingDEIstrategieswithdetailed

analysesofpromotions,separations,andcandidatedemographics

Automatingcross-systemreportgeneratingandcreatingareconciledHRISasonesourceoftruth

Enforcingsystemaccesscontrolsonreportrequests

GeneratingaweeklydataauditbottoensuredataconsistencyacrosstheHRtechstack

Accordingto

oneestimate

,75%ofexecutivesdonothaveahighleveloftrustintheirdata.DatadisparitiesbetweenHRsystemsinparticularcanbeahugeliabilityforthe

organization.

AutomationcanbridgethegapsbetweensystemstocreateasinglesourceoftruthforHR—onethatyieldsnewinsightsandprovidesaframeworkforthepredictiveanalyticsthathelpHRanticipatetrendsandtakecorrectiveactionsooner.

PROVIDINGACCIONATHEFREEDOMTOMAKEASTRATEGICIMPACT

Weusuallyhadnotimeleftafterwardstoactuallyanalyzethedatainordertogaininsightintowhereimprovementscouldbemadetoincreaseclientsatisfaction.Wethoughtthatifwecouldautomatetheserepetitivechores,thiswouldgivetheteamtimetoworkon

strategicallyimportantprocessesaswellasbetteringtheirworkingenvironmentasawhole.”

MARTARODRIGUEZITManager,Acciona

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Buildingtheskillsetsforanunpredictablefuture

Automationcanhelpfillskillsgapsbyaligning

learningwithdevelopmentplansbyrole.AI-

suggestedlearningbasedonfeedbackand

performanceappraisalshelpsmatchthepersonwiththerightskillstotherightposition.Youcanalsodigitizethetrackingoftrainingprogressandcompletionratestoimprovetheeffectiveness

ofyourlearninganddevelopmentinitiatives.

SuggestionsforwaysthatautomationcanhelpinHR’slearninganddevelopmentmissioninclude:

Adigitalbotthatsendseveryemployeesuggestedlearningcontentandcourse

recommendationsbasedonpastlearningactivities,performance,andpreferences

Streamliningapprovalforcourses/training/certificationsoutsideofwhatisprovidedinthelearningmanagementsystem

Automaticallygeneratedremindersforupcomingtrainingsessions,deadlinesforcompletingcourses,andperiodicassessments

Volatilityisthenewnormal.AstrategicapproachtoHR

takesintoaccounttheinevitable—butunpredictable—

disruptionsofmarketshifts,evolvingcompetitivethreats,technologicaldisruption,andblackswaneventslike

thepandemic.Toreacttothoseeventsandnavigate

uncertainty,youneedemployeeswiththeskillstotackleanewbreedofchallengesandtheflexibilitytoadapttoafast-movingenvironment.

However,accordingto

arecentstudy

,98%ofcompaniesreporthavingaskillsgapwithintheirworkforce.

Onboardingnewtalentmaybepartoftheanswer.Butin

manycases,upskillingandreskillingexistingemployeescanbeaquickerroute.

98%

Companiesthathavereportedaskillsgapwithintheir

having

workforce

8

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engagement

Enablingemployee

Intheareaofcareerdevelopment,automationcanalsopersonalizetrainingandskill-buildingprograms,whileopeningnewopportunities

forprocessexpertsthroughcitizendeveloper

programs.Citizendeveloperprogramsempoweremployeestobuildtheirownautomations

anddelegatelow-valueworktotheirown

digitalassistants.Followingaresomespecificengagement-relatedusecases:

EmployeeengagementwillcontinuetobeatoppriorityforHRexecutivesglobally.Effectiveengagementcan

strengthenemployeeloyaltyandimproveretentionrates,butitalsohasanimpactonthebottomline.Research

showsthatengagedemployeesclose18%moresales,achieve14%higherproductivity,andhelpdeliver10%highercustomersatisfaction.

Toimproveengagement,strategicHRleaderswilldesigntheworkplacetonurtureandretainthepeopletheyneedforthelongterm—withastrategiccareerpathroadmap.Automationwillplayacentralrolebyeliminatingthe

Automatingroutinereportsandemailingthemouttostakeholders

Remindersandnotificationstohelporganizeworkload

mundaneworkthatconsumessomuchtimeandattentioneachworkday.Ithelpsnewemployeesbemoreproductivefasterthroughquickerrecruitingandonboarding.Itcan

delivertimely,personalizedcommunicationsonthetopicsthatmattertoindividualemployees.

Fileuploads

Dataextractionfromdocumentstobeenteredintoanothersystem

GIVINGHRTEAMSTHETIMETOTHRIVEATPROVIDENTROMANIA

WequicklydiscoveredthatwithUiPath’seasy-to-usetechnology,wecouldpreciselysolvethechallengesthatourdepartmenthadtodealwithbyremovingdelaysandhumanerror,whilstgiving

precioustimebacktothemembersoftheHRteam.”

MARIUSCIURARIU

HumanResourcesDirector,Provident

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Anewapproachtoculture

Areaswhereautomationcanhelpbolstercompanycultureare:

AI-drivencareerpathsforeveryemployee

Bot-driveninternalrecognitionprograms

Chatbotsthataddressemployee

questionsonpay,timeoff,andotherbenefitprograms

Thecollectionandreportingof

diversityandinclusionmetricstoholdtheorganizationaccountableforitsprogress

Thedistributionandanalysisofemployeeengagementdata

Thepublicationofregularcompany

updates,newsletters,andeventinvitations

Employeeswhofeelastrongconnectiontotheiremployer’scultureare

55%lesslikely

tobesearchingoutnewjob

opportunitieswhilebeing

3.7timesmoreengagedat

work

.Automationcanhelpforgestrongerengagement

withthecompanyculturebycreatingamoredynamicandlessbureaucraticworkplace.Teamsfocusmoreonthe

challengesthatrequiretheirexpertiseratherthanrepetitivetasks.Employeesalsorecognizethattheywillneedto

continuallyevolvetheirskillsandcommittorefiningtheirskillstokeeppacewiththeemployer’sevolvingneeds.

Automationcreatesamoreconnectedemployeeexperienceinmanyways.Leaderscanleveragecommunicationminingtoenhancethevoiceoftheirworkforce.Ratherthanscoringengagementonpulsesurveys,theyarelookingatpatternsinHRtickets,Slackchannels,andsharedinboxes.AnotherexampleisreshapingyourHRservicebyleveragingbotstoanswerlevelIandIIticketswithinminutesofsubmission,

whichcanreduceyourresponseratesbyatleast30%.

Automationuplevelspeopleacrosstheenterprisebyfreeingthemfromadministrativetasksandgivingthemmoretimetofocuson

strategicareas.FortheHRleader,thatmeanshavingthetimeto

thinkaboutwheretotaketheorganizationinthefutureandworkingwithotherleaderswithinthebusinesstodevelopamoreresilient

andinnovativeworkforce.”

KELLYDUCOURTY

ChiefCustomerOfficer,UiPath

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Drinkingourownchampagne:

TheUiPathHRautomationstory

UiPathisn’tjustanindustryleaderinAI-powered

automation.It’salsoaworld-classemployer.It’scontinuallyseekingoutthetalentthatcanhelpitdesign,create,

anddeploythecutting-edgeautomationsolutionsthat

supportanewwayofworking.Andit’sprobablynosurprisethatUiPathHRusesUiPathsolutionstoacceleratethe

recruitmentcycle,onboardnewemployees,simplifyaccesstobenefitsinformation,scheduleinterviews,trackculturalinitiatives...thelistislongandgrowing.

Injusttwoyears,theUiPathHRteamhasdeployed

morethan72automationsacrosspeopleservices,

talentacquisition,andbenefitsadministration.Those

automationshavehelpedeliminatearound30,000hoursofmanualworkperyear—anaverageof200hoursofwork(orroughlyfiveweeksofeffort)perHRemployee.

TheUiPathmissionistoacceleratehumanachievement,

andtheautomationsdevelopedforandbyHRhaveplayedasignificantroleinhelpingtheHRteamachievemore—andhelpingcolleaguesthroughouttheenterprisefocuslessonadministrativeHRtasksandmoreonvalue-addingwork.

Ourpurposeistoacceleratehumanachievementthroughthetransformativepowerofautomation.Todeliveronthisvision,wearebuildingabusinessthatouremployees,

customers,shareholders,andcommunitiescanimplicitlytrust–todayandtomorrow.”

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Followingaresomeofthebestpracticesthathaveemerged:

Sourceideasfromthetopdownandbottomup-Ofthe72+HR-specificinplaceatUiPath,somearetheproductofthecompany’sCenterofExcellence,andmorethan

30othersoriginatedcitizendevelopersandHRprocessexperts.TheHRteamusesAutomationHubtocollect

ideas,reviewtheirpotentialandstrategicalignment,anddeterminewhethertheysyncwithanexistingprojectorinitiative.

Empowerthecitizendeveloper-TheUiPathHRteamhasfoundthatit’sbettertomakeautomationdevelopmentoneofacitizendeveloper’scoreresponsibilities—andnotapetprojecttobetackledwhentheemployeehasfreetime.Thepeoplewhounderstandaprocessthebestareusuallythebestsourceofideasonhowtoimproveit.

Rememberthequalitative-Likemostcompanies,UiPathwantstomeasureandmonitortheimpactofautomation.ButtheUiPathHRteamseesitasequallyimportanttolook

atthequalitativegainsthatdon’talwaystranslateinto

clear-cutmetrics.Keyareastoconsiderarethequalityof

theemployeeexperienceandthetimeandfreedomtothinkandactmorecreatively.

Avoidanalysisparalysis-TheUiPathHRteamhasfoundthatit’sbettertotargetalarge-scaleprocesswhere

automationcanhaveanoticeableimpactanddivein.

There’safixedcostinvolvedinlearningUiPathtechnology,sotargetaprocesswithhighpotential,andmovequicklytothenextonetobuildmomentumandstayfocused.

Optimizebeforeyouautomate-Automatingapoorly

constructedprocessmaymakeitmoreefficient,butit’sbettertousetheautomationprogramasthewedgeto

drivelarger-