饭店英语教案

旅游专业英语——饭店英语Foreword:Goodmorningeverybody!I’msogladtoseeyouagaininthenewyear.WewilllearnNewEnglishforHoteltogetherinthisterm.Justlikebefore,Ihopeeverycanstudyhardandaskmorequestionstome,let’smakeprogresswitheachotherandyoucanmeettheneedsofyourjobinthefuturewithafluentEnglish.TherearesomedifferentfromGuidingEnglishwithEnglishforhotel.TherenosuchnewwordsinhotelEnglishandsomesentenceseasilyberepeated,soyoushouldpracticethesesentenceshardlyandcancommunicatewithdifferentpeopleindifferentsituation.ThecontentofhotelEnglishconcludetwoparts:oneissituationaldialogueswhichaboutbusinessofdifferentpartofahotel,theotherissometheoryaboutthisindustry.Theformerismoreimportantthanthelater.Themostimportantgoalisopenyourmouthtospeakandcommunicatewithothers.SoIhopeallofyoucanmasterthisimportantabilityandpracticeitbyheart.前言：各位同学早上好，非常高兴在新年里再次和大家见面。这学期我们将一起学习宾馆英语。和以前一样，希望大家认真练习，多问问题，让我们一起进步也希望你们将来能以一口流利的英语适应工作的需要。宾馆英语和导游英语有一些不同，宾馆英语里没有太多的生词，很多句子都是重复的，所以同学们可以把这些句子记熟了这样就可以在不同的场合和不同的人来交流。宾馆英语包括两大部分的内容，一部分是业务方面的情景对话，另一部分是关于这个行业的理论性文章。当然情景对话部分的内容是比较重要的，我们最重要的目的就是让你们拥有流利的英语口语。希望大家用心学习，熟练掌握这项重要的技能。Contentbeforeclass:reviewofhotelindustry1.WhatIsaHotel.A.Listentothetape,decidewhateachshortconversationisaboutandmark(∨)whereappropriate.CommercialHotelResortConventionHotelMotelAirportHotelInquiry1∨Inquiry2∨Inquiry3∨Inquiry4∨Inquiry5∨B.Listentothetapeandfillintheblankswiththewordsorphrasesyouhear.Ahotelisahomeawayfromhomeforallthetravelingguestswhoneedrest,food,anddrink.Ahotelwillenjoygreaterfinancialsuccessonlywiththegreatersatisfactiontheguestreceivefromtheirhomeawayfromhome.C.ListentothetapeandmatchthejobsinColumnAwiththedepartmentsinColumnB.AB1.chambermaidA.FrontOfficeDepartment2.receptionistB.FinanceDepartment3.RoomServicewaitressC.HousekeepingDepartment4.chiefcashierD.FoodandBeverageDepartmentD.Listentothetapeagainandcompletethefollowingconversationwiththeinformationyouhear.Man(M):Whatdoyoudointhehotel?Woman(W):IamachambermaidintheHousekeepingDepartment.M:Whatareyourduties?W:Well,mydutiesincludemakingsurethattheroomsarecleanandinorder.ButnextweekIwillbeworkingintheFoodandBeverageDepartment.M:Whatareyougoingtodothere?W:IwillbeaRoomServicewaitress.Iwillnotedownordersfromguestsandtakefoodtraysuptotheirrooms.Andwhat’syourjob?M:IusedtobeareceptionistintheFrontOffice,andnowIamworkingintheFinanceDepartmentasachiefcashier.W:Andwhatareyourresponsibilities?M:Iamresponsibleforpayingoutandreceivingmoney.W:Oh,that’sachallengingjob.E.Nowtrytodiscussasmanytypesofhotelsaspossibleinyourcityanddiscusstheirdifferencesinfunction.2．HowtoEntertheHotelWorldDialog1.WeHaveaDream(TwocollegestudentsofTourismManagementDept.aregoingtohavetheirinternshipinahotel.Nowtheyaretalkingabouttheircareerandambition)A:It’sluckythatwearegoingtoworkatWitzHoteltogetherfromtomorrowon.Wearetocreateahomeawayfromhomeforallthetravelingguestswithourownhands.B:Youbet.That’stheaimofthehotelbusinessandthemissionofthehotelstaff.A:Besides,ahoteliscalledamini-UnitedNations.Wecanmeetandservepeoplefromallwalksoflife.B:Andfromallovertheworld.Thatmakesusfeelproud,doesn’tit?A:Rightyouare.ButIamworryinghowtosatisfyeveryguest.B:Noworry,boy.Justrememberwhatourteacherssaidbeneatandsmartinappearance,courteoustoeveryone,andcooperativewithco-workers.A:Themostimportantqualityisareallikingforpeopleandawarmdesiretohelpthem.B:Totellyouthetruth,IhopesomedayIwillbecomeamanager,eventhegeneralmanager.A:SodoI.Butcanyoutellmewhatmanagementis?B:Managementmeanstogetthingsdomebytherightpeople.Hotelmanagementishotelservicemanagement.Goldenmanagementhatchesgoldenservice.A:OK.Ontheotherhand,thesuccessofmanagementdependsontheserviceofallemployees.Serviceistheessenceofourcareer.B:Romewasnotbuiltinaday.Solet’sworkstillharder.A:Andrealizeourdream.Dialog2.Ajob-huntingInterview(TheHumanResourceManager,withtheinterviewee’sresumeinhishand,isnowgivingheraninterview.)Manager(M):Misspen,sitdown,please.Interviewee(I):Thankyou.M:Now,pleasetellmewhyyouwanttoworkinahotel.I:Ienjoyworkingwithpeople.Inahotel,Icanservicedifferentpeopleandfulfilltheirrequirements.Inreturn,myguestsarefriendlytomeandthismakesmehappy.M:Butwhydoyouchoosetoworkinourhotel?I:Well,yoursisafamousfive-starjoint-venturehotel.It’smanagerialsystemfitsmewell.That’sthereasonIchoosetocomehere.M:Yourresumeshowsthatyouworkedasajuniorsupervisorsometime.What’syourunderstandingofasupervisor?I:Inoneword,asupervisoristhelinkingpinbetweenthepeoplewhodothejobandthepeoplewhosetthehotel’sgoals.M:Then,whatisagoodsupervisorinyouropinion?I:Tomyknowledgeandexperience,agoodsupervisorshouldbefirmandplayfair,relyontheteamworkandfulfilltheguests’reasonablerequirementswithrespectandefficiency.M:Mm.NowIhaveaskedyoumanyquestions.Doyouhaveanythingtoaskme?I:Well,mayIknowsomethingaboutthesalarypackage?M:Thestartingsalaryforthefirstthreemonthsis3,000yuanRMB,plusbonusandmeals.There’llbeperiodicalincreasebasedonyourjobperformanceandhotelpolicies.I:That’squitereasonable.M:Onemorething,whenwillyoubeavailable?I:Anytimenextweekwilldo.M:OK.We’llletyouknowourdecisionwithinfivedays.Thankyouforcoming.I:Thankyouforyourtime,sir.A:Listentothetapeandtell:1.theaimofahotel2.thereasonwhyahoteliscalledamini-UnitedNations3.themostimportantqualitythehotelstaffmusthave4.thedefinitionofmanagement5.therelationbetweenserviceandmanagementB:Answertheinterviewer’squestioninamoreappropriateway.1.Interviewer:Couldyoutellmesomethingaboutyoureducationbackground?Interviewee:Here’sacopyofmyresume.Justrefertoit,please.2.Interviewer:Whydoyouwanttoworkinahotel?Interviewee:BecauseIamoutofjob.Icomeheretotrymyluck.3.Interviewer:Whydoyouchoosetoworkinourhotel?Interviewee:JustbecauseIsawyourad.inthenewspaper.4.Interviewer:Thankyouforcoming.Interviewee:Youarewelcome.3.SummaryofOurWorkThehotelIndustry1.Whatisahotel?Atfirst,anestablishmentheldoutbytheproprietorasofferingfood,drinkand,ifsorequired,sleepingaccommodation.Thehoteloftodayisahighlyorganizedcommercialentity,whichconsistsofmanydepartmentsandtherearefivemostessentialdivisionsnamely,theRoomDivision,theFood&BeverageDivision,theSales&MarketingDivision,theAccountingDivisionandtheMaintenanceEngineeringDivision.2.Whatservicesandfacilitiesdoesahotelprovide?Besidesaccommodations,foodandbeverages,suchotherservicesasprovidingmoderntelecommunicationfacilities,conventionhallsandrecreationcenters,swimmingpools,bodybuildingrooms,shoppingcenters,banks,mails,bookstores,fax,flowershopsandbeautyparlors.3.Whydowesaythatservingguestsisindeedanart?Serviceisunderstanding,anticipatingandfulfillingneedsofothers,anddoingitgraciouslyandwillingly.Whoevertheguestis,heorshemustbetreatedasaVIP.Inthissensewesayservicefirstandguestsforemost.4.ConsolidatinA:Role-playStudythelistsgivenbelow:1.Whatareyourlong-termandshort-termgoals?2.Whatdoyoufeelareyourgreateststrengthandweakness?

3.WhyshouldIhireyou?4.Describeyourmostrewardingjobexperience.5.Whatdoyoudoinyoursparetime?B:Decidewhattypesofhotelyouwouldrecommendtothefollowingpersons:CommercialhotelresidenthotelconventionhotelresortMotelboatelbed-and-breakfastinnairporthotelGuestA:I’dliketodobusinessinyourcityandtrytosellthisnewwashingmachine.GuestB:I’mflyingfromyourcitytoNewYorkearlytomorrowmorning.GuestC:I’vebeenhitch-hikingfromBeijingtoyourcity.ArethereanycheapplaceswhereIcouldstayovernight?GuestD:I’marrangingtheAnnualConferenceofAmericanHoteliers.GuestF:MywifeandIwouldliketospendaweek’sholidayattheseaside.5.Homework:Prepareaninterview.(Ahotelwantstohireafrontofficeemployee)UnitoneMakingReservation1.Warming-upExercises(P3)(1)ReadandTranslatetheforeword.(2)Exercise1.LookattheReservationFormbelow,whatinformationshouldyougetfromaguestwhenhandlingareservation?(3)Exercise2~8(Alloftheseneedaskingsomestudentstoanswer.)2.Whattodoinhandlingroomreservations(MP3Rr8:16”-14:48’A.Listentothetape,decidewhateachshortconversationisaboutandmark(∨)whereappropriate.(把表格画在黑板上，放录音，让学生回答)RoomtypeNo.ofNightsDateRoomRateConversation1Conversation2Conversation3Conversation4Conversation5B.Listentothetapeandfillinthereservationformwiththeinformationyouhear.NameMr.□ArrivalDateMrs.□No.ofNightsMiss.□AddressTelephoneNo.ofPersonsSingle□Double□Twin□Suite□RateRemarksC.Listentothetapeagainandcompletethefollowingconversationwiththeinformationyouhear.Receptionist(R):WitzHotel.?Customer(C):Ireserveasingleroomfor.R:,sir.Your,please?

C:April19th.R:Well,….Ah,yes,wedohaveasingleavailable.MayIhave?C:AlexanderMoore.Thatis,A-L-E-X-A-N-D-E-RforAlexander,andM-O-O-R-EforMoore.R:Thankyou,Mr.Moore.CouldIhaveyour,please?C:IliveinNo.32,HillStreetR:Fiftydollarspernight,including.C:Isee.Onemorething,Iamavegetarian.MaybeIamaboutfood.R:,sir.We’llofit.D:Nowtrytodiscusswhatmustsareincludedinhandlingaroomreservation.3.HowtoHandleRoomReservations（1）.教材上的四段对话。（2）.练习上的有录音的两段对话。A．Listentothedialogscarefully,andtell1.Whattypesofroomsthehotelprovides.2.Howtofindoutwhentheguestwantsaroom.3.Howtofindoutwhentheguestwantsaroom.4.Howtoconfirmareservation.5.Howtoconcludeareservation.B:FillinthegroupreservationformwiththeinformationyoulearnedfromDialog2.GROUPRESERVATIONREQUESTDateofArrival:NumberofNights:TimeofArrival:Persons:Guestrooms:SingleDoubleSuites:JuniorDeluxeNameofApplicant:NameofGroup:Rate:Single:400yuanRMBDouble:640yuanRMBJuniorSuite:720yuanRMBDeluxeSuite:1,100yuanRMB·Check-outtime:12:00noon·Reservationshelduntil6:00PMunlessanadvanceddepositofoneday’sratehasbeenreceived.Receivedby:C.Saythefollowinginamorecourteousway1.What’syourname?2.Wecan’tarrangeanyroomforyousincethehotelisfull.3.Justaminute,I’mbusynow.4.That’sourcheapestroom.4.SummaryofOurWorkRoomReservationReservationsareanimportantFrontOfficefunctionbecausemostguestsmakearrangementsinadvanceoftheirhotelstay.AneffectivereservationprocesscanenhancetheabilityoftheFrontOfficetoplan,tocoordinate,andtostaffFrontOfficeactivities.Therearesixmainstepsinvolvedinthereservationprocess.First,thereservationistreceivesaninquiryinperson,overthephone,inthemail,byfax,orthroughacentralreservationsystem.Second,thereservationistcomparestheinquirywithpreviousreservationstodeterminetheavailabilityofrooms.Third,thereservationistcreatesatelephonenumber,thenumberofpeopleinaguest’sparty,theexpectedtimeofarrival,andanyspecialrequirements.Fourth,thereservationistmaintainsthereservationrecordbymakinganychangesorcancellationsasneeded.Finally,thereservationistproducesmanagementreportsthatsummarizedailyreservationsactivities.Thereareseveraltypesofroomreservationsinourbusiness.Forguestswhowanttobecertainthatroomsareavailableupontheirarrival,thehotelcanarrangeaguaranteedreservation.Indoingso,guestsagreetopayfortheirroomseveniftheroomsarenotused.Thehotelwillholdroomsforguestsstillcheck-outtimeonthedayfollowingtheexpecteddayofarrival.Otherwisethereservationsarenon-guaranteed.Whilethereareseveraltypesofguaranteedreservations,themostcommonwayisthecreditcardguaranteedreservations,wherethehotelkeepsrecordsoftheguest’screditcardaccountnumber.Thethirdtypeisconfirmedreservations.Itdetailstheintentofbothpartiesandincludesthematerialpointsoftheagreement.Ifthereservationismadeearlierenough,thehotelmaymailtheguestawrittenconfirmation,whichtheguestisexpectedtoproduceatregistration.Hotelmayalsoestablishotherwaysofreservationsfortheirownuse,basedoncriteriasuchantypeofguestorsourceofreservation.ExamplesincludeVIPreservations,conventiondelegatereservations,travelagentreservations,andpaid-in-advancereservations.Allthesebelongtothefourthtype—hotel-specificreservations.Answerthefollowingquestions.(ppt)Whyisreservationanimportantfrontofficefunction?Pleaseexplainthemainstepsinahotelreservation.Whatshouldbeincludeinareservationrecord?Whatisthedifferencebetweenaguaranteedreservationandanonguaranteedreservation?Howcanaguestobtainaguaranteedreservation?5.Consolidation(ppt)Roleplay:Makeupaconversationtomatchthedetailinthefollowing.(1).Name:(2).Persons:2adultsTypeofaccommodationrequired:Onetwin-beds-roomRate:688yuanRMBArrivalDate:April24th,2006DepartureDate:April26th,2006PhoneNumber:PaymentInstructions:AmericanExpressRemarks:MaystayoneextranightReceivedBy:ReadingofUnitOneHotelsintheWorld·NotestotheReading1.WorldTourismOrganization世界旅游组织2.inventoryofrooms客房数量3.occupancy(饭店)客房占用率，客房出租率4.roomrate房价5.bargainingpower讨价还价的能力6.touroperator旅游经营者，旅游批发商7.economicrecession经济衰退8.shark鲨鱼9.Forthebigthefutureisrosy.规模越大，前景越好10.HospitalityFranchiseSystem饭店特许经营制度Franchiseagreement特许协定Franchisefee获得特许权的购买费Franchisee特许权承受者Franchisor特许权让渡者11.competeonequaltermswith…在同等条件下竞争12.starratings旅馆星级13.budgettraveler经济型旅游者Budgethotel廉价旅馆Budget-mindedclient计较旅游开支的客人14.productsegmentation(市场)与产品有关的分类Marketsegmentation市场类别，市场分割15.membership会员资格16.countryhotel乡村旅馆17.prestigehotel有名望的旅馆·ExercisesI.Questionsfordiscussion1.Whatroledohotelsplayinthetouristaccommodation?2.Whatisthemajortrendofthehotelgroupsinrecenttimes?3.Whatisahotelchain?4.Howdoindependenthotelsmakethemmorecompetitive?II.Therearesomeabbreviationsusedinabusinessletter.Matchtheabbreviationonthelefttothefullwordsontheright.1.Cca.PostScripts(附言)2.P.S.b.Doctor(博士)3.P.P.c.Carboncopy（抄送，抄至）4.Dr.d.PerPor（代签）5.Prof.e.Professor（教授）6.Encl.(Enc.)f.Enclosure（附件）7.Messersg.Attentionline（亲阅）8.Attn.(Att.)h.Messieurs（先生们）IV．TranslatethefollowingpassagesintoEnglish饭店行业的历史是从客栈和小酒店开始的。它们为旅行者提供饮食、住宿，但通常都很简单，旅行者还常常与其他客人共享床铺。服务很周到，但缺乏今天客人们所需要的舒适。以前的小酒店与今日遍布全球的豪华饭店有天壤之别。交通的变化使食宿业发生了深刻的变化。航空业的发展使人们到边缘地区旅行成为可能，度假饭店的发展就是这一发展中的一部分，而且，人们因公出差也比过去多多了。随着新的特许权的发展，连锁饭店之间的竞争将越来越激烈。Thehistoryofhospitalitybegunwiththetavernandinn.Althoughtheyofferedfoodandsheltertotravelers,thefoodwasusuallysimpleandtravelersoftenhadtosharebedswithotherguests.Theservicewasfriendly,buttheaccommodationslackedthecomfortourclienteleexpectstoday.Theinnsofthepastwerecertainlydifferentfromthedeluxehotelsallovertheworldtoday.Theairlineindustrynowallowsthepublictotraveltoremoterplaces.Thegrowthofresortsispartofthisdevelopment.Also,peopletravelonbusinessmuchmorethantheywereabletointhepast.Withthegrowthofnewfranchises,thecompetitionamongthechainsisincreasing.UnitTwoCheckinForewords:CheckinisanotherimportantfunctionoftheFrontOffice,Inthisunit,thestudentsshouldknowtheinformationincludedinregistrationforms,howtoregisterFITS,howtoregistergroupsandhowtoreceivingwalk-inguests.1.Warming-upExercises(1).Passageofpage13(2).Exercise:a.Orderb.RegistrationFormofTemporaryResidencec.Fromquestion3toquestion5,asksomebodytotalkaboutit.2.NotestotheDialogues(1)arrivallist(2)awalk-inguest(3)keycard(4)CYTS(5)confirmedfax(6)registrationform(7)amorningcall(8)luggagecollect(9)buffet(10)breakfastvoucher(11)signonthebottomrighthandcorner(以下为另加的NOTS)(12)FIT(ForeignIndividualTourist)(13)Groupvisa(14)Bellman(15)executivefloor(16)fortnight

n．十四日，两星期3.DialoguesofTeachingMaterial(Actingandtranslating)4.UsefulSentencePatterns(以下部分为第二单元中有MP3的听力练习部分)1．Whatdoyouknowaboutaregistrationform.A.Listentothetape,decidewhateachshortconversationisaboutandmark(∨)whereappropriate.NationalityLengthofStayOccupationWaysofPayingRoomTypeDialog1Dialog2Dialog3Dialog4Dialog5B.Listentothetapeandfillintheregistrationformwiththeinformationyouhear.REGISTRATIONCARDROOMNO.ARRDATEDEPDATEADULTCHILDRATESURNAMEFORENAMEHOMEADDRESSOCCUPATIONCOMPANYNAME&ADDRESSNATIONALITYPASSPARTNO.NEXTDESTINATIONACCOMMODATIONSREQUREDSINGLE□DOUBLE□JUNIORSUITE□DELUXESUITE□MYACCOUNTWILLBESETTLEDBYCASH□CHECK□COMPANYACCOUNT□AMERICANEXPRESS□VISA□OTHERCREDITCARD□SPECIMENSIGANATURECLERK’INITIALSC.Listentothetapeagainandcompletethefollowingconversationwiththeinformationyouhear.D.Nowtrytodiscusswhatinformationshouldbeincludedinfillingoutaregistrationform.2.HowtoregisterguestsDialog1.CheckinginFITs(Thereceptionistischeckinginacouple)A.Readtheabovedialogscarefully,andtell:1.Howtogreetaman,awoman,acoupleorapartyofmenandwomen.2.Howtogettheguests’passports3.Howtoasktheguesttofillintheregistrationform4.Howtoaskforadeposit5.HowtofinishtheconversationpolitelyB.Discussinclassaboutthejobproceduresofthecheck-inservice.(以下为本单元练习部分)1．ExercisesofBook.2.Answerthefollowingquestions.(1)Whatcharactersshouldthereceptionisthavetosatisfythenewlyarrivedguests?(2)Doyouthink“asmalltalk”isnecessarywhileregisteringguests?Whyorwhynot?3.Matchtheguests’requestswiththereceptionist’sresponses.Guest:CanIgouptotheroomnow?CanIcheckinnow?CanIgetasnackbeforeIgouptotheroom?Canyoufillintheregistrationformforme?Ihavetomakeaphonecall.CanIgetanearlybreakfast?I’vetocatchaplanetat6:00tomorrowmorning.Receptionist:Certainly.Ifyou’dliketogivemeyourpassport,Yes.Ifyou’dliketofillinthiscard,Yes,indeed.Ifyou’dliketogotothecoffeeshop,Yes.Ifyou’dliketofillinarequesttoRoomService,Yes,ofcourse.Ifyou’dliketofollowtheporter,youcangetalightmeal.he’lltakeyouupIcanfillinsomeofthedetails.I’llgiveyouthekeytotheroom.theycanserveyoubreakfastinyourroomatanytime.UnitThreeBellServiceForewords:Thebellservicehasthemostfrequentcontractwiththeguests.Itsstaffisveryimportantpartofthereceptionprocess.Thebellmanusuallyworksnexttothefrontdesk.Insomehotels,thebellmandosetakecareoftheguest’sluggage.Heusesacartwhenmovingluggage.1.Warming-upExercises(1).Passageofpage24.(2).Exercise:a.Whatarethemainresponsibilitiesofthebellman?b.Isthebellmanresponsibleforcarryingtheluggagetotheroom?c.Doesthebellmanhavetoknockatthedoorwhenheescortstheguesttotheroomforfirsttime?d.Isitnecessaryforthebellmantointroducetheservicesandfacilitiesofthehoteltotheguest?2.NotestotheDialogues3.DialoguesofTeachingMaterial(Actingandtranslating)4.UsefulSentencePatterns5.ExercisesofBook.UnitFourConciergeServiceForewords:Theconciergeisanothernamefortheheadhallporterandisanimportantpositioninlargehotels.Thepersonalityrequiredforaconciergeshouldbecourteous,professional,friendlyandreadytosmile.Theconciergehasthedutiesmainlyincontractingcompaniesoutsidethehotel,e.g,makingbookings,helpingwithtravelarrangements,knowingwhatlocalservicesareavailable,anddeliveringmails.2.NotestotheDialogues3.DialoguesofTeachingMaterial(Actingandtranslating)4.UsefulSentencePatterns(以下部分为第四单元中有MP3的听力练习部分)Fr.21’1．Whatdoyouknowaboutaregistrationform.A.Listentothetape,decidewhateachshortconversationisaboutandmark(∨)whereappropriate.ConfirmingBaggageBookingTrainTicketsOrderingaTaxiOfferingTouristInformationOfferingMailServiceDialog1Dialog2Dialog3Dialog4Dialog5B.Listentothetapeandanswerthequestionswiththeinformationyouhear.1.Whereistheguestgoing?2.Howmanyticketsdosetheguestwant?3.Whendoesthetrainleave?4.What’sthetrainnumber?5.Howmuchdoesaticketcost,excludingservicecharge?C.Listentothetapeagainandcompletethefollowingconversationwiththeinformationyouhear.Concierge(C):Goodmorning,madam.MayIhelpyou?Guest(G):I’dliketogotoBeijing().Couldyoubooktrainticketsforme?C:Certainly,madam.Howmanytickets()?G:Twosoftberths,please.C:Pleasewaitamoment.Letme(),….Sorrytohavekeptyouwaiting,madam.()onNo.14train.Itleavesat4:00PM/G:Good.Howmuch?C:450yuanRMBperticket,including().G:OK.Hereisthemoney.C:Thankyou.Hereisthereceipt.Pleasewritedown().I’llhavetheticketssentuptoyourroomthisafternoon.D.Nowtrytodiscusswhatareincludedinaconcierge’sroutine.E.Listentothedialogsandanswerquestions.1.Readthedialogsandthenotescarefully,andtell:(1)Whythebellmanshouldprecedethenewlyarrivedguestintotheroom.(2)Whathotelservicesshouldbeintroduced.(3)Whatroomfacilitiesshouldbeintroduced.(4)Whytheconciergecan’tofferanymedicineontheguest’srequest.F.Saythefollowinginamorecourteousway.1.It’sfaraway.Justtakeataxi.Youcanaffordit.2.Notfeelingwell?Gotothehospitalnexttoourhotel.3.Thetapwaterisdrinkable.Nothermosatall.4.Thankyouverymuch.Butwecan’ttaketrips.(以下为本单元练习部分)1．ExercisesofBook.2.Answerthefollowingquestions.Appendix1.Somerecessionarywordsroomrate房价standardrate标准价en-suite套房familysuite家庭套房twinroom带两张单人床的房间doubleroom带一张双人床的房间advancedeposit定金reservation订房间registration登记ratesheets房价表tariff价目表cancellation取消预定imperialsuite皇室套房presidentialsuite总统套房suitedeluxe高级套房juniorsuite简单套房minisuite小型套房honeymoonsuite蜜月套房penthousesuite楼顶套房unmaderoom未清扫房onchange待清扫房valuables贵重品porter行李员luggage/baggage行李registered/checkedluggage托运行李lightluggage轻便行李baggageelevator行李电梯baggagereceipt行李收据trolley手推车storageroom行李仓briefcase公文包suitbag衣服袋travellingbag旅行袋shoulderbag背包trunk大衣箱suitcase小提箱nametag标有姓名的标签regularflight正常航班non-scheduledflight非正常航班internationalflight国际航班domesticflight国内航班flightnumber航班号airport机场airlineoperation航空业务alternateairfield备用机场landingfield停机坪internationalterminal国际航班候机楼domesticterminal国内航班候机楼controltower控制台jetway登机道air-bridge旅客桥visitorsterrace迎送平台concourse中央大厅loadingbridge候机室至飞机的连接通路airlinecoachservice汽车服务shuttlebus机场内来往班车informationdesk问讯处

receptionoffice接待室

hotelregister旅客登记簿

registrationform登记表

newsstand售报处

postalservice邮局服务处

shop小卖部

bar酒吧间

lounge休息厅

roofgarden屋顶花园

billiard-room撞球房

dining-room,dininghall餐厅

men'sroom男盥洗室

ladies'room女盥洗室

cloak-room存衣处

basement地下室

cellar地窖

broomcloset杂物室

roomnumber房间号码

roomkey房间钥匙

suite一套房间

singleroom单人房间

doubleroom双人房间

sitting-room,living-room起居室

sofa,settee长沙发

easychair安乐椅

armchair扶手椅

wickerchair藤椅

foldingchair叠椅

swivelchair转椅

rockingchair摇椅

stool凳子

bench条凳

teatable茶几

bookcase书橱

bookshelf书架

wardrobe衣柜

built-inwardrobe,c