商务英语阅读（第3册）（第二版）课件 Unit 7 Business Conflicts

商务英语阅读3UNIT7BUSINESSCONFLICTSLearningObjectivesExplaintheconceptofbusinessconflictanditstypes.Distinguishhealthyworkplaceconflictsfromunhealthyones.Setupasetofstandardsfor“bestemployers”.ReflectonthereasonsforconflictsbetweenemployersandemployeesinAmazon.CONTENTS04.ChineseValues02.

TextB03.Exercise01.TextA02.

TextB03.Exercise01.TextA“Earth’sBestEmployer”TextACanyoulistsomeexamplesofconflictsintheworkplace?WarmingupConcerningtheconflictsbetweenemployersandemployees,doyouthinktheyareirreconcilable?WarmingupAmazon(A)istheworld'slargestonlineretailerandaprominentcloudserviceprovider.Originallystartedasanonlinebooksellingcompany,Amazonhasmorphedintoaninternet-basedbusinessenterprisethatislargelyfocusedonprovidinge-commerce,cloudcomputing,digitalstreamingandartificialintelligence(AI)services.HeadquarteredinSeattle,Amazonhasindividualwebsites,softwaredevelopmentcenters,customerservicecenters,datacentersandfulfillmentcentersaroundtheworld.Backgroundknowledge“Earth’sBestEmployer”：aphrasefromAmazon’sleadershipprinciples“StrivetobeEarth’sBestEmployer”addedbyJeffBezospriortohissteppingdownasCEOin2021.Amazonhasbeentroubledbynegativereportsaboutworkingfortheorganization,includinggenderandracialbiastowardworkersand“abusivemistreatment”bymanagers,anintensivepaceofworkleadingtohighincidenceofworkerinjuryandworkersbeingunderpaid.Backgroundknowledgeping

v.tomakeashort,highringingsound;tomakesomethingproducethissound发出撞击声；砰地发声

(CET4)Hethrewhimselftothegroundasbulletspingedoffthemetalbehindhim.他扑倒在地，子弹砰的一声打到他身后的金属上。

WordsandExpressionspreachv.totellpeopleaboutaparticularreligion,wayoflife,system,etc.inordertopersuadethemtoacceptit.宣扬(CET6;TEM4)Shepreachedaboutthebenefitsofahealthylifestyle.

WordsandExpressionstrim

v.toremovebyorasifbycutting削减(CET4;TEM4)Thankstoitsongoingstimulusspending,whichitisnotproposingtotrim,Germany’sunderlyingbudgetdeficitisforecasttorisethisyear.

WordsandExpressionsbacklash

n.astrongnegativereactionbyalargenumberofpeople,forexampletosomethingthathasrecentlychangedinsociety强烈反应(IELTS)It’sbecomesoiconicthatattemptstochangeitstastein1985—sweeteningitinamoveprojectedtoboostsales—proveddisastrous,withwidespreadbacklashandangerfromconsumers.

WordsandExpressionswrappedupin（idiom）.fullyinvolvedorinterestedin(something)包含，关心(CET4;TEM4)Iwascompletelywrappedupinmywork,soIdidn'thearyoucomein.

WordsandExpressionsstray

adj.occurringatrandomorsporadically离散的，杂乱的(CET6;TEM4)Weoftenfeeltheneedtotellothershowwefeel,whetherit'saconcernaboutaproject,astraythought,oracompliment.

WordsandExpressionswhirlwindn.asituationorseriesofeventswherealotofthingshappenveryquickly旋风般/匆忙的事(TEM8)Thewhirlwindthatsweptthroughnewsroomsharmedeverybody,butmuchofthedamagehasbeenconcentratedinareaswherenewspapersareleastdistinctive.WordsandExpressionslenient

adj.ofmildandtolerantdispositionoreffect;notharsh,severe,orstrict仁慈的，宽大的(CET6;TEM8)Thestudyfoundthat,amongprosecutedfirms,thosewiththemostcomprehensiveCSRprogramstendedtogetmorelenientpenalties.

WordsandExpressionssilov.toisolate(someoneorsomething,suchasagroupingordepartment)inawaythathinderscommunicationandcooperationwithothers隔绝(TEM8)Onestepbankscantaketobalanceeffortsistostopsiloingmobileandonlinebankingdevelopmenteffortsandchannels.

WordsandExpressionsbumpupagainstphrase.toexperienceaproblemorfactorthatyoudidnotexpect碰到困难，遭受阻碍(CET4;TEM4)Inalotoflocalmarkets,IthinkthatGrouponisgoingtobumpupagainstthatcapacityfairlyquickly,particularlyascompetitorslikeLivingSocialmakeinroads.

WordsandExpressionsremorse

n.thefeelingofbeingextremelysorryforsomethingwrongorbadthatyouhavedone懊悔，自责(CET6;TEM8)Forseasonedshoppers,"buyer'sremorse"isafamiliarfeeling.

WordsandExpressionsscrutinize

v.tolookatorexaminesomebody/somethingcarefully仔细查看(CET6)Thiswillenableyoutoscrutinizetherateofturnoverandwhetherkeypeopleareabandoningship.

WordsandExpressionsStructuralAnalysisPara.MainTopicsPara.1-3IntroductionofjobcutsinAmazon,“Earth’sBestEmployer”.Para.4-15Differentreactionsofthelaid-offworkers.Para.16-19ImpactofthelayoffsonAmazon,thecompanyanditsemployees.DiscussionWhatarethestandardsof“agreatemployer”inyouropinion?Giveyourreasons.ConflictsinWorkplaceTextBCanyoulistsomeexamplesofconflictsintheworkplace?WarmingupInwhatcasesdoyouthinkworkplaceconflictsaredestructive?Warmingup

Nonflict:TheArtofEverydayPeacemakingWrittenbyAmirKfirandStephenHecht,co-foundersofthenon-profitMillionPeacemakers，thebookoffersathree-stepapproachtodealwithconflict—UnderstandYourselfandYourPartner,UnderstandYourSharedReality,andCo-Create.BackgroundknowledgeStephenHechtTheco-founderandChiefExecutivePeacemakerofMillionPeacemakers,aninternationalorganizationwhichpromotespeaceculturearoundtheworldthoughamethodologycalled‘Nonflict’;thewinneroftheCanadaAwardforBusinessExcellenceandtheYMCAPeaceMedal,andisaleaderinYPO.Backgroundknowledgerife

adj.ifsomethingbadorunpleasantisrifeinaplace,itisverycommonthere(常指坏事)普遍的;猖獗的（GRE）Pricesarerisingandwagegrumblesarerife.WordsandExpressionsfosterv.topromotethegrowthordevelopmentof;toencourage促进(CET6)Mutualrespect,supportandencouragementinateamhelpsfosterasenseofbelonging,maintainharmonyintheworkplaceandthusimprovejobsatisfaction.WordsandExpressionsalertv.towarnsomebodyaboutadangeroussituationoronethatrequiresimmediateaction提醒，使警觉(CET6,GRE)Thecoastguardwerealertedthatayachthadrunintodifficulties.WordsandExpressionscommitmentn.thedesiretoworkhardandgiveyourenergyandtimetoajoboranactivity投入；决心(CET6;TEM4)Hehasdemonstratedexceptionalcommitmentanddedication.WordsandExpressionsplaguev.tocausepainortroubletosomebody/somethingoveraperiodoftime困扰(CET6;TEM4)Economicproblemscontinuedtoplaguethecountry.WordsandExpressionsintegraladj.beinganessentialpartofsomething不可或缺的，必须的(CET6;TEM4)Practicalexperienceisintegraltothecourse.WordsandExpressionsculpritn.apersonorthingresponsibleforcausingaproblem（造成问题或麻烦的）原因(TEM8)Financialneedsaren’ttheonlyculpritforthe“unretirement”trend.WordsandExpressionscohesionn.(formal)theactorstateofkeepingtogether凝聚力(CET6)However,thisapproachdoesnotincludeinvestmentinnewinfrastructure,nordoesitguaranteebetterregionalcohesion.WordsandExpressionsdetractv.todiminishtheimportance,value,oreffectivenessofsomething,oftenusedwithfrom减损(TEM8)Shedidnotcarefortheideaofsocializingwithherclients.Itwoulddetractfromherprofessionaldetachment.WordsandExpressionsmaneuverv.tocontrolorinfluence;tomoveorturnwithskillorcare操纵(CET6;TEM8)Cashbuffersgavedebtmanagersmoreroomtomaneuverwhenmarketsclosedduringthepeakmonthsofthecrisis.WordsandExpressionsStructuralAnalysisPara.MainTopicsPara.1-3IntroductionofconflictsinworkplacePara.4-8HealthyworkplaceconflictsPara.9-14UnhealthyworkplaceconflictsPara.15ImportanceofconflictsmanagementinworkplaceDiscussionHowdomanagerskeepconflictsintheworkplacehealthy?Exercises

TextAI.1-5BDACDII.1-5ACBDD6-10CADAB1.inresponseto2.makesenseof3.spreadout4.setin5.bumpupagainst6.bringon7.lenientwith8.figureout9.wrappedupin10.yearntoKeystoexercisesIII.(1)sufficient(2)productivity(3)inadequate(4)complaints(5)internally(6)violated(7)against(8)directly(9)resolution(10)arbitrationKeystoexercisesIV.1.参与裁员浪潮的员工表示，这一消息令人震惊，并改变了他们对亚马逊的看法，因为该公司的目标是成为前首席执行官杰夫贝索斯喜欢说的“地球上最好的雇主”。2.有些人回顾了他们在公司的时光，说他们离开时感到工作过度和被低估了。虽然一些人表示如果有机会他们会回到亚马逊，但另一些人则表示裁员过程让他们对这家他们曾经渴望工作的公司的看法蒙上了阴影。KeystoexercisesIV.3.在那两周的时间里，很多工人被辞退导致生产力下降，经理们试图在最后期限上放宽；因为不清楚参会名单上的每个人是否仍然能继续在亚马逊工作，很多会议也被推迟。4.亚马逊云科技的一名现任员工表示，对于仍在亚马逊工作的一些人来说，“幸存者内疚”已经开始。亚马逊云科技是该公司的一部分，没有受到裁员的严重影响。5.随着团队感受到员工流失的影响，他们预计经理们将不得不在要求亚马逊解除招聘冻结并让更多人承担工作量之间做出选择，或者接受今年的一些目标无法实现。KeystoexercisesV.HerearesometipsforagreatemployerAflexibleworkscheduleKid-friendlyworkplaceAculturethatiscreativeandfunGreatcustomerservicerewardsWithamissionthatinspiresworkerstodotheirbestAgoodincentiveprogram:AdecentwageKeystoexercisesTextBI.Howdomanagerskeepconflictsintheworkplacehealthy?Herearesomesuggestions:a.Hireandretaintherightpeople.Sometimesconflictcomesfrompersonalitiesthatdon’tmix.“There’snotalotyoucandotochangepeople’segos,”Peltiersaid.“Intheshortterm,youcanonlydodamagecontrol,butinthelongterm,don’tkeepthosepeopleontheteam.”Keystoexercises

Giveeveryoneavoice.Poulsonnotedthatwhilenoteveryideaistherightoneforacompanytorunwith,evenseeminglybadideascansparkcreativitythatresultsinnewsuggestionsthatwillwork.Plus,ifyougiveeveryoneachancetobeheard,you’llavoidtriggeringresentment.(Continued)Keystoexercises

Understandthepartiesinvolved.Tohandleconflictconstructively,givesomethoughttotheperson’sbackground,howtheycommunicate,andtheirparticularapproachtotheproblem.Thisframeworkcanhelpyoubetterunderstandandaddresstheirposition.“Wehavedifferentlifeexperiencesthatmakeuswhoweare,”Hechtsaid.Whenyoutakethoseintoconsideration,youcanmeetyourstafferswheretheyareandfacilitatea