卖品备餐员试题

卖品备餐员试题1、请填写姓名和岗位【多项填空】姓名________________________职位________________________分数________________________2、一、填空题1.岗位目标：_____________为顾客提供高品质的产品。【多项填空】选项1________________________3、2.仪容仪表标准:工装_______，无_____，佩戴____、___，头发指甲符合标准，不佩戴____。【多项填空】选项1________________________选项2________________________选项3________________________选项4________________________选项5________________________4、3.不携带____、_____及__________上岗。【多项填空】选项1________________________选项2________________________选项3________________________5、5.领取表格：《_________________》《____________________》《__________________》《_______________________》《______________》《___________________》【多项填空】选项1________________________选项2________________________选项3________________________选项4________________________选项5________________________选项6________________________6、6.领取工具：_________、________、卖品各类钥匙等相关物品；【多项填空】选项1________________________选项2________________________7、7.填写《_________________》并由经理签字核准。【多项填空】选项1________________________8、8.查看____________，并_________确认.了解相关信息：清楚了解当天卖品_______，市场___________，新影片的______、______、________、_________、当日_____________。【多项填空】选项1________________________选项2________________________选项3________________________选项4________________________选项5________________________选项6________________________选项7________________________选项8________________________选项9________________________9、10.卖品岗位领用排片表是系统导出，并以_______排序的打印版，以随时了解营运进场高峰期时货品的准备量是否充足及售卖准备【多项填空】选项1________________________10、14与值班经理沟通了解_____及________，留言______________【多项填空】选项1________________________选项2________________________选项3________________________11、15.当顾客走近柜台时，应_____欢迎顾客，然后配合_______记入点单;需站姿端正，微笑服务，主动热情，使用_____________.【多项填空】选项1________________________选项2________________________选项3________________________12、16.热饮提示顾客__________并赠送餐巾纸，爆米花打制________，并赠送______，现调饮料每杯加______杯冰块，饮料装至杯口____cm处加盖【多项填空】选项1________________________选项2________________________选项3________________________选项4________________________选项5________________________13、17.呈递货品时将产品________顾客面前，并双手呈递________给顾客【多项填空】选项1________________________选项2________________________14、18.对待__________要像对待成人一样【多项填空】选项1________________________15、19.补货时需要根据当时销售情况____________【多项填空】选项1________________________16、20.严格按照“三出一不”原则发货：______________，______________________，__________________________，__________________________；【多项填空】选项1________________________选项2________________________选项3________________________选项4________________________17、21.清洁四步骤：________________→清水冲洗→_______________→清水冲洗【多项填空】选项1________________________选项2________________________18、二问答题：备餐员服务三部曲及标准话术【填空题】________________________19、11._____________标准参照万达影城专业礼仪标准执行【填空题】________________________20、9.参加早会：记录内容至《_______________》上。【填空题】________________________21、4.卖品特殊要求:不准佩戴_______【填空题】________________________22、12.卖品岗位上岗一律