饭店情景英语（第二版）课件：Room Service 房餐服务

MajorContents餐饮部RoomService房餐服务???Howtodoroomservice?I.Leading-inBACKNEXTHowtodoroomservice?Roomservicemeansdiningintheroom.Luxuryhotelsofferroomserviceandmostothersofferfooddelivery.Trueroomservicecanhelpmaketheguestfeelspecialandcomfortable.Takingcorrectordersandensuringfoodintheirrightconditionsarejustthebeginningofroomservice.Professionalserviceskillsshouldalsobetheretopresentthefood,tosetthetablesothattheguestcandineinthecomfortandsecurityoftheirroom.I.Leading-inPREV.BACK客房用餐服务程序II.WorkingProcedureBACKNEXTII.WorkingProcedure1.详述房餐服务。Roomserviceofourhotelisavailablearoundtheclock.本酒店24小时提供房餐服务。Roomserviceofourhotelisavailablefrom6:00a.m.to11:00p.m.本酒店从早上6点至晚上11点提供房餐服务。Thereisamenuonthenighttable.在床头柜上有一张菜单。Thereis15%extraservicechargeforroomservice.房餐服务要加收15%的服务费。PREV.NEXTII.WorkingProcedure2.询问客人的要求。Sir,whatwouldyouliketohaveforyourbreakfast/lunch/supper?先生，您早餐/午餐/晚餐想吃点什么?WouldyoupreferChineseorWesternfood?您是要中餐还是西餐?WouldyoupreferAmericanorContinentalbreakfast?您是要美国式还是大陆式早餐?PREV.NEXTII.WorkingProcedureWhatflavorwouldyouprefer?Beijing,Guangdong,Sichuan,Huaiyang,Zhejiang,Fujian,Hunan,orAnhuiDishes?您喜欢什么风味的菜肴？北京菜、广东菜、四川菜、淮阳菜、浙江菜、福建菜、湖南菜、还是安徽菜?Howwouldyoulikeitcooked?Rare,mediumrare,medium,mediumwellorwell-done?您要几成熟？三成熟、四成熟、半熟、八成熟、还是熟透?PREV.NEXTII.WorkingProcedureWhatkindofdrinkswouldyouprefer?Juice,cocktail,beer,wine,champagne,orwhisky?您想喝点什么？果汁、鸡尾酒、啤酒、葡萄酒、香槟、还是威士忌?Whatkindofjuicewouldyoulike?Freshorcannedone?您要什么样的果汁？现榨的还是听装的?PREV.NEXTII.WorkingProcedure3.送餐进客房。Sir,yourfoodsareready.MayIcomein?先生，您点的食物准备好了,我可以进来吗?Heretheyare.这儿，您请。Whenyoufinishthem,pleasejustcallme.Iwillcomeandcollectthedishwares.您用完餐后，请打电话给我。我会来收拾餐具。Wishyougoodappetite.祝您胃口好!PREV.NEXTII.WorkingProcedure4.征求客人意见。Doesthefoodappealtoyourappetite,Sir/Madam?先生/女士，这些菜合您的胃口吗?5.请求收拾餐具。Sir/Madam,mayIcollectthedishwarenow?先生/女士，我现在可以收拾餐具了吗?OK,Iwillcomebacklater.好的，我一会儿再来。Pleasecallmewhenitisconvenientforyou.请您在方便的时候通知我。PREV.NEXTII.WorkingProcedure6.请客人在账单上签名。Sir/Madam,wouldyoupleasecheckandsignyourbill?先生/女士，请您核对账单并签名。PREV.BACK(RS:RoomServiceW:Mr.White)RS:RoomService.MayIcomein?W: Comeinplease.RS:WhatcanIdoforyou,Mr.White?W: Iwanttoorderbreakfast.RS:Certainly,Mr.White.Thisisthemenu.

W: OK,letmesee.Oh,therearesomanychoices.III.DialoguesBACKNEXTDialogue1TakingGuest’sOrderofRoomService(ARoomServiceclerkisgoingtoenterMr.White’sroomtoofferroomservice.)RS:WouldyoulikeChineseorWesternbreakfast?W: AWesternone,aContinentalone.RS:Isitateaorcoffee?W: Teawithmilk,please.RS:Isee.Mr.White,yourbreakfastwillbereadyintenminutes.Bytheway,thereisanextra15%servicechargeforroomservice.W: OK,noproblem.Thankyouverymuch.RS:MypleasureandI’malwaysatyourservice.III.DialoguesPREV.NEXTRS:Mr.White,yourbreakfastisready.MayIcomein?W: Comein,please.RS:Mr.White,hereisthebreakfastyou’veordered.Pleasetakeyourtimeandenjoyit.Bytheway,anythingelseIcandoforyou?W: Yes.I’dliketohavemysupperintheroom,too.RS:OK,aChineseorWesternone?III.DialoguesDialogue2SendFoodintoRoom(RS:RoomServiceW:Mr.White)PREV.NEXT(Tenminuteslater,thebreakfastisreadyandtheclerkisgoingtosenditintotheroom.)W: I’dliketotrysomeChinesefood,especiallythelocalflavor.Wouldyourecommendsometome?RS: ThelocaldishesarefamousasHuaiyangDishesinChina.Shanghaicrabisoneofthegreatspecialties.W: OK,Iwilltrythat.RS: Anydrinks?We’vegotjuice,cocktail,beer,wine,champagne,andwhisky.W: OrangejuiceisOK.Freshorangejuice.RS:OK,I’vegotit.Whendoyoulikeittobeserved?III.DialoguesPREV.NEXTW: 6:00p.m.RS: OK.You’dliketohavesomeShanghaicrabandafreshorangejuiceforyoursupperintheroom,at6:00p.m.Isthatallcorrect?W: Yes,youareright.Andsomerice,please.RS:Sure.Enjoyyourbreakfast,Mr.White.III.DialoguesPREV.BACK提供房餐服务时的注意事项1.在一些酒店里，房内用餐是由餐厅服务员送到楼层，再由楼层服务员送进客房，所以楼层服务员也必须熟悉菜单，并掌握一定的餐厅服务技能。2.房内用餐可以用托盘(tray)提供，也可以用餐车(trolley)送上，这要视所送餐食和饮料的多少而定。如用餐车送餐,要小心谨慎，以免因地毯不平或松动而翻车。另外，送餐时，必须使用保温、保凉和保持清洁卫生的用具。IV.TipsforServiceBACKNEXT3.提供房餐服务时，要注意及时将客人用过的餐具和剩物撤出(一般在一小时后，征得客人的同意后撤出)，以免影响房内卫生和丢失餐具。收东西时，要注意清点餐具并检查有无破损，同时还要注意随手更换烟灰缸(ashtray)、玻璃杯，擦净桌上的脏物，以保持房内清洁。4.用餐完毕后不要忘记请客人在账单上签名。IV.TipsforServicePREV.NEXTPREV.BACKV.Words&ExpressionsBACKNEXTdishn.一道菜；盘装菜 rareadj.偏生的；煮得嫩的mediumadj.中等程度的 well-doneadj.煮得透的；熟透的champagnen.香槟 appetiten.胃口appealtoone’sappetite合某人的胃口 crabn.蟹；蟹肉specialtyn.特色菜；特制品V.Words&ExpressionsPREV.BACKVI.Exercises1.Completethefollowingsentenceswiththegivenwordsinproperforms.BACKNEXTContinentalbreakfastsignaround-the-clockboileggscoffeeaccountcaptaindobacon(1)I’mverysorry.I’llcallmy

totakeyourorder,andwewillcallbackafteroneminute.(2)Weprovideroomservice

.(3)Canyou

yournameandroomnumberonthebill?(4)Wouldyoulikeyour

sunny-sideup?(5)Whichwouldyouprefer,teaor

?captainaround-the-clocksigneggscoffeeVI.ExercisesPREV.NEXT(6)Howwouldyouliketosettleyourbill?Incashoraddittoyourroom

?(7)Howwouldyoulikeit

?(8)Wealsoserve

withyoureggs.(9)I’dliketwo

eggs.(10)WouldyoupleasetellmethedifferencebetweenAmericanbreakfastand

?Continentalbreakfastsignaround-the-clockboileggscoffeeaccountcaptaindobacondonebaconboiledaccountContinentalbreakfastVI.ExercisesBACKNEXTPREV.NEXT2.Completethefollowingdialogue.(RS:RoomServiceG:Guest)RS:______________,_____________?G:Comein,please.RS:Herearethethingsyou’veordered,Sir.______________________________?G:Oh,justputthemoverthereonthetable.RS:OK.______________________________?RoomServicemayIcomeinWherewouldyouliketohavethemWhenwouldyoulikeittobeservedVI.ExercisesBACKNEXTPREV.NEXT2.Completethefollowingdialogue.G:Youcanserveitnow,Ithink.RS:___________________________?G:Sure.MayIuseyourpen?Than