职场英语学习通超星期末考试答案章节答案2024年

职场英语学习通超星期末考试章节答案2024年1ThensupposeyouareMarilynBroom,makeabriefself-introductionbasedonthefollowinginformation.A.Assistantwebdesigner,B.CSCo,ltd,(原来公司）C.Computersince,

D.Webdesignservice,E.Technoworld（现在的公司）F.Marilyn,G.Webdesigner,H.informationcollectingandweddesigning,

Pleaseallowmetotakethisopportunitytointroducemyselftoallofyou.Mynameis__1___,thenew___2____.Itisapleasuretohavejoined___3___.Iconsidermyselffortunatetohavebeengiventhisopportunitytojoinanorganizationwithsuchafinereputationforits____4____.

Thispositionoffersnewandexcitingchallengestome,allofwhichIamlookingforwardto.Priortocomingto___5___,mybackgroundentailed____6___.ThelastpositionIheldwas,__7___with__8___.Now,Ilookforwardtothisnewpositionwheremyresponsibilitieswillinclude__9__andI’mquiteexited

togetstartedwiththesenewchallenges.

IcanseealreadythatthisisafinegroupofpeopleIwillbeworkingwith.I’mlookingforwardtohavinganopportunityofchattingwitheachofyouoverthenextwhile.Gladtobeonboard!

答案:F;G;E;D;E;C;A;B;HEstherGarciagraduatedfromuniversitywithadegreeintelecommunications.Butfindingherfirstjobwasveryhard.Shesearchedallthe________inthenewspaperandontheinternet.

答案:jobadsThe

candidate_______ordeclinestheoffer.

答案:acceptsCandidates_______theirinterview.

答案:attendedJob-seekers________forthepost.

答案:appliedTheemployer________thejobtothebestcandidate.

答案:offeredUnit5episode2p96

DearFlora,_______1________,Ithinkwe’dbetterinformMr.WestoftheSanyaResortProjectandthe_____2______forthe___3____.Astheproject______4_____inresortdevelopment,Mr.Westcanbe____5____whytheyarenotinvitedfor___6_____.RegardsDorinAbiddingBqualificationrequirementCfullyawareDViewingourlong-termgoodcooperativerelationwithGreatFeetInc.EcallsforrichexperienceFprospectiveconstructors

答案:D;B;F;E;C;AAccordingtothetext,openinnovationispromisinginthefieldofplantgeneticsbecause___________.

答案:A.farmerscanlowertheircostiftheyknowhowtobreedseedsthroughopeninnovationTheword“entice”(Line1,Paragraph4)mostprobablymeans___________.

答案:B.attractItcanbeinferredfromParagraph3that____________.

答案:C.BioBricksallowsresearchersfromtheworldsharetheirideaswitheachotherWhatisbusinesses’attitudetowardLinux’sopensource?

答案:D.

Happy1.TheauthorcompareswindsurfersinHawaiiwiththegeekswhothesedaystinkerwith

Linuxsoftwarebecause____________.

答案:C.theysharedtheirnewideaswithotherpeoplefreely5.Whichofthefolowingcanbeinferredfromthelastparagraph?

答案:A.AWehavedevelopedindustryattheexpenseofcountryside.InDrBaumsopinion,theviewthatanaturereserveasatouristattractionis________.

答案:C.short-sighted3.Thelastsentenceinthesecondparagraphimpliesthat_________.

答案:C.certainareasofthecountrysideshouldbeleftintact(完整的)WhydidDrBaumcometoaBritishnationalpark?

答案:A.Becauseheneededtopresentitwithacouncilsdiploma.1.RecentstudiesbytheCouncilofEuropehavedeclaredthat_______.

答案:D.manyspeciesofreptilesandbutterfliesinEuropeneedprotectingEventhoughemailandothercomputer-basedcommunicationshavetakenprecedenceinbusiness,telephonecommunicationscontinuetobeaprimarymeans.Manycustomers,contractors(承包商)andinstitutionsprefer,andattimesrequire,phonecommunicationtocompleteprocessesandensure

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.Thiscommunication,likemanyothers,willleaveanimpressionaboutyourbusiness.Followingafewtelephoneetiquettetipswill

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thattheimpressionsthatyourbusinessmakesoverthephonearepositiveones.

Branding.

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yourbusinesscallersisaneasywaytoestablishagoodphonecall.Eachbusinesscallshouldbeginbythankingyourpartyforcalling,introducingyourbusinessandintroducingyourself.Forinstance,"ThankyouforcallingXYZInc.ThisisJane.HowcanIassistyou?"Notonlydoesthistypeofgreetingwelcomethecaller,itinvitesthecallertogetrightintotherequest.Eachcallshould

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aspolitelyasitbegan.Itshouldbebrandedagain,whilethankingthecallerfortheirbusiness,i.e.,"ThankyouforcallingXYZInc.Wecertainlyappreciateyourbusiness."

Tone.The

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thatyouportrayoverthephoneisthecaller'sonlywaytoidentifyyourmood.Thecallercannotseeyourfaceorreadyourexpressionthroughthephone.Therefore,itisimportantthatyourtoneofvoicebe

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tothecaller.Althoughyourtonedoesnothavetobevibrant(洪亮的),itshouldbeonethattellsthecallerthatyouappreciatethebusinessandareeagertoassisthim.

Activelistening.Focusingyourattentiononthecallerwillhelpto

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propertelephoneetiquette.Thebusinessenvironmentisoftenabusyone.Still,tomaintainabusyandproductiveenvironment,yourbusinessmust

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itscustomers.Therefore,whenyourcustomersorclientscallin,stopwhatyouaredoingand

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yourattentiononansweringthephone.Listen

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tothecallerandtakenotesifyouneed.Thiswillhelpyoutoaddressallofthecaller'sconcernsonthefirstattempt.

答案:D.satisfaction;B.ensure;C.Greeting;A.

end;B.tone;B.inviting;A.promote;D.maintain;B.focus;A.activelyDirections:Forthispart,youwillmatchtheEnglishexpressionswiththeequivalentChineseexpressions

答案:A、井号键;B、星号键;C、公用电话;D、办公室ThefollowingdialogueisaphonebetweenHenrySmithandMs.Anderson.Trytocompleteitwithgivenstatements.A.scheduleameetingwithyoulaterthisweek

B.I’mafraidMr.FranksisoutoftheofficeatthemomentC.Well,westillhaven’treceivedtheshipmentofearringsthatwassupposedtoarrivelastTuesdayD.HowmayIbeofhelptoyoutodayE.HesaidthatarepresentativefromyourcompanymightbecallingHenrySmith:Hello,DiamondsGalore,thisisHenryspeaking.1_______________________?Ms.Anderson:Yes,thisisMs.JaniceAndersonfromJewelsandThingscalling.MayIspeaktoMr.Franks,please?

HenrySmith:2_______________________.I’mafraidMr.Franksisoutoftheofficeatthemoment.Wouldyoulikemetotakeamessage?Ms.Anderson:Uhm...actually,thiscallisratherurgent.WespokeyesterdayaboutadeliveryproblemthatMr.Franksmentioned.Didheleaveanyinformationwithyou?HenrySmith:Asamatteroffact,hedid.3_______________________.Healsoaskedmetoaskyouafewquestions.Ms.Anderson:Great!I’dlovetoseethisproblemresolvedasquicklyaspossible.HenrySmith:4_____________________.Ms.Anderson:Yes,I’mterriblysorryaboutthat.Inthemeantime,I’vespokenwithourdeliverydepartmentandtheyassuredmethattheearringswillbedeliveredbytomorrowmorning.HenrySmith:Excellent,I’msureMr.Frankswillbepleasedtohearthat.Ms.Anderson:Yes,theshipmentwasdelayedfromFrance.Weweren’tabletosendalongyourshipmentuntilthismorning.HenrySmith:Isee.Mr.Franksalsowantedto5_____________________.

Ms.Anderson:Certainly.Howabout3,Thursdaymorning?HenrySmith:Ok,I’llschedulethat.IsthereanythingelseIcanhelpyouwith?Ms.Anderson:no,Ithinkthat’severything.Thankyouforyourhelp.Goodbye.HenrySmith:Goodbye.

答案:D;B;E;C;AInthissection,youaregoingtoreadapassagewith5statementsattachedtoit.Eachstatementcontainsinformationgiveninoneoftheparagraphs.Identifytheparagraphfromwhichtheinformationisderived.Youmaychooseaparagraphmorethanonce.Eachparagraphismarkedwithaletter.Answereachquestionbymarkingthecorrespondingletter.

答案:A、Akeyrequirementintoday'sbusinessenvironmentistheabilitytocommunicatemoreeffectively,bothinternallywithyouremployeesandexternallywithyourtradingpartnersandcustomers.Anintranetisaprivate-internal-businessnetworkthatenablesyouremployeestoshareinformation,collaborate,andimprovetheircommunications.Anextranetenablesyourbusinesstocommunicateandcollaboratemoreeffectivelywithselectedbusinesspartners,suppliersandcustomers.Itcanofferarangeofbenefitstoyourbusinessfromloweringcosts,toproducingfasterresultsandimprovingthequalityofservicetocustomers.Inessence,anintranetisabusiness'ownprivatewebsite.ItisaconfidentialbusinessnetworkthatusesthesameunderlyingstructureandnetworkprotocolsastheInternetandisprotectedfromunauthorizedusersbyafirewall.;C、BecauseintranetsaresecureandeasilyaccessibleviatheInternet,theyenablestafftodoworkfromanylocationsimplybyusingawebbrowser.Thiscanhelpsmallbusinessestobeflexibleandcontrolofficeoverheadsbyallowingemployeestoworkfromalmostanylocation,includingtheirhomeandcustomersites.OthertypesofintranetareavailablethatmergetheregularfeaturesofintranetswiththoseoftenfoundinsoftwaresuchasMicrosoftOffice.Theseareknownasonlineofficesorweboffices.Creatingawebofficewillallowyoutoorganizeandmanageinformationandsharedocumentsandcalendarsusingafamiliarwebbrowserfunction,whichisaccessiblefromanywhereintheworld.;D、Themainbenefitsofanintranetare:Betterinternalcommunicationscorporateinformationcanbestoredcentrallyandaccessedatanytime.Sharingofresourcesandbestpracticeavirtualcommunitycanbecreatedtofacilitateinformationsharingandcollaborativeworking.Improvedcustomerservicebetteraccesstoaccurateandconsistentinformationbyyourstaffleadstoenhancedlevelsofcustomerservice.Reductioninpaperworkformscanbeaccessedandcompletedonthedesktop,andthenforwardedasappropriateforapproval,withouteverhavingtobeprintedout,andwiththebenefitofanaudittrail.Picturesandanecdotesareappropriateillustrationsofapointandtheyarehelpfultoimpresstheaudienceinthepresentation.

答案:A.TUsephrasesinsteadofsinglewordsorcompletesentencestoexplainimportantpointsbecauseinthisway,thepresentationwouldalsobeunderstandabletothosewhowereabsentfromyourpresentation.

答案:A.TIfaquestionisusedastheheading,makesuretheanswertoitcanbefoundinthebodyoftheslide.

答案:A.TAsforthestructureofthepresentation,itisadvisabletoalwayslimitittothreeparts.

答案:B.FSuchinformationasthetopicofthepresentation,dateandnameofthepresenterandhiscontactdetailsshouldbelistedonthefirstpageofthePPT.

答案:B.FGenerallyspeaking,theslidesshouldlookflashywithsuitablepicturesorillustrationson

them.

答案:B.FForthispart,youwillmatchtheEnglishexpressionswiththeequivalentChineseexpressionsandmarkthecorrespondingletteronAnswersheetwithasinglelinethroughthecentre.

答案:A、董事会会议;B、电话会议;C、视频会议;D、非例行会议;E、管理层会议;F、年会Rachellikeswearingfragrancetoworkbecauseshethinksgoodsmellbringsgoodmoodtoeveryoneoffice.HercolleagueCarolineonce

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thatRachelmusthavebathed

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perfumetubandtheodorwasstrongenoughtosuffocate(使窒息而死)her.Racheldidn’tcare,takingthataswomen’sjealousy.OnedayRachelhappenedtofindCarolineandCraigwerehavingdinnerinarestaurant.Theymustbeonintimateterms(相好,关系亲密).Rachelcouldn’thelpsharingthebignewswithhernewly-madefriendZoewhoworksinlogistics

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.Andsoonnearlyeveryoneinthecompanyknowsthat

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thecouple.Afewdayslater,acoldfrontsweptthecity,

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thousandsofpeoplesick.Unfortunately,Rachel

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abadcoldaswell.However,shestillwenttowork.Sometimesshefeltsosleepybecauseofthemedicinesheevendozed(打瞌睡)forawhile.TodayCraigaskedRacheltoshortlistsomeinterviewcandidatesforsalespositions.RachelfoundtherewasaguycalledShaneWest,analumnusofhers,alsoa

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fromUniversityofCardiffin2014.HewasfromBusinessSchool.RachelknewsomepeopleinhisfacultyofMarketingandSales.ButherinformerstoldherShanedropped

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oftheschoollastyearandtheyhadneverseenhimafterthat.Howhe

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togetadegreeisquitesuspicious.SoRachelmadeaphonecalltotheUniversityandwasstartledtofindoutShanewasnotonthegraduatelist.She

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reportedtoCraigherfindings.

答案:B.complained;A.in;C.department;D.except;A.leaving;C.caught;B.graduate;C.out;D.managed;B.immediatelyMakestrong-flavoredfoodinthekitchen.

答案:Don’tsSleeportakeanaponthesofainthestaffroom.

答案:Don’tsPutthepaperwastesintothebinforrecycling.

答案:DosLeavethewordsonthewhiteboardandleavethelightsandthecomputerandotherelectronicfacilitiesonwhenleavingthemeetingroom.

答案:Don’tsTidyupthemeetingroomandstaffroomafterusingandputeverythingbacktowhereitwas.

答案:DosUsethemeetingroom(orseminarroom)withoutbookinginadvance.

答案:Don’tsLeavethedoorofthecopyroomopen,whenthereisameetingorpeopleworkingnextdoor.

答案:Don’tsHaveinformalmeetingsinthestaffroom.

答案:Don’tsEnteryourcopieraccesscodewhenusingthecopymachine.

答案:DosDirections:ThefollowingdialogueisamockinterviewbetweenJasonandMarilyn.Trytocompleteitwithgivenstatements.A.Whatcapabilitiesdoyouhavethatyoubelievewouldmakeyousuccessful

B.DoyouhaveanyrelatedworkexperienceC.WhatareyourcareergoalsD.WhyisyoursupervisorsosatisfiedwithyourinternshipE.WhatmadeyoucontinueinthisprofessionJason:Well,Marilyn,yourresumelooksterrific.Yougotabachelor’sdegreeincomputerscience,andthenamaster’sinwebdesigner.1________________?Marilyn:I’malwayscuriousabouteverything.EversinceIstartedmymajor,Ihavebeencompletelyindulgedinit.Jason:Agoodqualityforawebdesigner!2________________?Marilyn:Iinternedasanassistantwebdesigneratashippingcompanyduringmylastthreesemesters.Jason:3_______________________?Marilyn:WhenIwasassignedthetask,Isurfedtheinternetfirstandfoundwhatmatchedtherequirementmost,thenmadeasuitablewebdesign.Jason:That’swhatwewant.4_____________________?Marilyn:ThereferenceletterfrommythesissupervisorsaysIamalogicalandanalyticalthinker.Inaddition,mycoverletterandthesisexcerptshowhighlevelofwrittencommunicationskills.

Jason:Whydon’tyoutellmealittlebitaboutyourself?5_____________________?Marilyn:Isupposemygoalsnowaretocontinueonthiscareerpathandtakeonmoreresponsibilities.AfterIhavehadsomemoretimetoaccumulatemyexperiences,I’dliketotakeonamanagementrole.

Jason:Onerequirementwehaven’tdiscussedisyourabilitytoconcentrateandpaycloseattentiontodetail.Marilyn:Ithinkthatcanbefullydisplayedduringmythree-monthprobationperiod.

答案:E;B;D;A;CWearclotheswithflashycolors,largeprintsandlogos.

答案:Don’tsRemovethejacketduringtheinterview.

答案:Don’tsWearKhakis(卡其布)ortrouserswithatucked-inpolo,orsportsjacketwithdressslacks.

答案:DosWeartightshortpants.

答案:Don’tsPutupthehairinaclean,simplestyle,muchasaponytailorbun(发髻).

答案:DosWearmuchperfumeandheavymakeup.

答案:Don’tsKeepthejewelrytoaminimum,usuallyjustonesmallnecklace.

答案:DosCarryapurseinmoderatesizeifnecessary.

答案:DosWearhighheels,sandals,flipflops,orsneakers.

答案:Don’tsWearneutralcoloredshoes,eitherprofessionalflatsorheels(nomorethantwoorthreeinches).

答案:DosWearshortsorjeansorsomethingtoocasual.

答案:Don’tsWearblousetoorevealingorshortskirt(morethanoneinchaboveknee).

答案:Don’tsWearblousewithlowcut.

答案:Don’tsWearasuitwithabutton-downshirtorblousewithasolid,neutralcolor,suchasnavy,darkgreyorblack.

答案:DosWhatstrategycanhelpyoufamiliarwithcareertrendasyoubegintheapplicationprocess?A)Createatargetedresume.

B)Knowwhatyouneed.C)Resetyourattitude.

D)Checkoutjobtrends.

答案:DWhatdoesasuccessfuljobsearcherNotprepareforbeforefindingtherightjob?A)Knowingwhatemployersarelookingforwhentheyaskbehavioralinterviewquestions.B)Knowingthemostcommoninterviewquestionsinhisfield.C)Practicingresponsesbeforetheinterviewtoensureagoodimpression.D)Contactingwithyouinterviewerbeforetheinterview.

答案:DWhatareyourfirstandmostimportantcontactwithmanagersandhumanresources?A)Thank-youletter.

B)Resumeandcoverletter.C)Coverletter.

D)Jobofferrejectionletter.

答案:BInwhichkindofattitudeyou’refarmorelikelytolandajob?A)Youweresurlyandirritableasyoudroppedoffyourresume.

B)Youbityourlipandmadeself-deprecatingremarksthroughouttheinterview.C)Youhaveconfidenceinyourselfandprojectarespectful,happypersonatoaprospectiveboss.

D)Youweretoocockythroughouttheinterview.

答案:C1.Accordingtotheauthor,whatqualitiesareneededinjobsearching?A)Diligenceandfocus.

B)Ambitiousnessandhonest.C)Humorandfaith.

D)Objectiveandpreciseness.

答案:AWheredidThomasAndersonachievehisMSinAccounting?A.UniversityofWashington.

B.ColumbiaUniversity.C.BothUniversityofWashingtonandColumbiaUniversity.

D.Notmentioned.

答案:AWhichofthefollowingistrueaboutThomasAnderson?AHeachievedaBachelor'sdegreeandaMaster'sdegreeatColumbiaUniversity.B.HeusedtomonitorandrecordcompanyexpenseforNucleusBandCorp.C.HeadministeredonlinebankingfunctionsforDCSystems.D.BothAandB.

答案:CWhatqualificationorskilldoesThomasnotmention?A.ComputerskillssuchasMicrosoftWordandOutlookExpress.

B.Foreignlanguagesskill.C.CertificatedManagementAccountant.

D.CertifiedPublicAccountant.

答案:BHowlonghasThomasAndersonworkedasanaccountingassistant?A.Aboutoneyear.

B.Abouttwoyears.C.Aboutthreeyears.

D.Aboutfouryears.

答案:CWhatistheaimofThomasAnderson?A.Seekingapositionasanaccountant.

B.Administeringonlinebankingfunctions.C.Reducingcredit.

D.Managingpayrollfunction.

答案:ADirections:Forthispart,youwillmatchtheEnglishexpressionswiththeequivalentChineseexpressions.

答案:A、管理职能;B、土木工程师;C、市场分析师;D、机械工程师1.[其它]Pleasewriteabusinessproposalaccordingtothegivensituationbelowusingthetemplateaccordingtosamplewhichwelearntinclass.Situation:Youaregoingtowriteaproposaltopersuadeyourcompanytoadoptanautomatedhelplinesystemservicetobettersolveproblemfromcustomers.(Ifnecessary,youcanrefertomorerelevantinformationanddetailsontheInternettomakeyourproposalmoreconvincing).

答案:ForReference:

ProposalforProcessImprovementSituation:Customerscomplaintsaboutourhelplinearecurrentlyrising.Theyissuedtheproblemsasbeingputtingonholdfortoolongandwastingtheirtimeinwaiting,andbeingkeepingtransferredtootherdepartmentandleavingtheirproblemunsolved.Thecustomer’scomplaintsalsocomplainsmostaboutthehelplinetothepersonalinformationsuchasIDnumbersandthereferencenumbersbeingaskedtoprovideagainandagainthattheyhavepreviouslyreported.

ProposedSolution:Theroleoftheassistantwhoanswersthecallcouldeasilybereplacedbyanautomatedsystem,whichwouldallowthecustomertopress1foranewproblemor2forapreviouslyreportedissue.Ifthecustomerpressed2,theywouldbepromptedtoentertheirIncidentIDnumbers.Thecallerwouldthenberoutedtoacustomerservicerepresentative,alongwiththeIncidentIDnumbers,ifapplicable,whichwouldbepassedalongviathephonesystem.

StepsInvolved:

1.Purchaseanewphoneroutingsystemthatwouldallowthesecapabilities.2.Programandtestthenewroutingsystem.3.ConvertIncidentIDnumbersfromacombinationoflettersandnumberstonumbersonly.

4.Communicatethenewworkflowtocustomerservicerepresentatives.Benefits:•Thenewprocesswouldeliminatetheneedforassistantstoanswercustomercalls,freeingthemupforothertasks.Eachassistanttypicallyanswers30callsperday.Atanaverageof42secondspercall,thiswouldgiveeachassistantanadditional21minutesperday.•Customerservicewouldbeenhanced,asthefirstvoicethatwouldgreetthecustome