《英语听说（上册）》教学课件 Unit 9 Services

ServicesUnit9Aftercompletingthisunit,youwillbeaboutto

Graspwordsandexpressionsaboutservices;

Describeservicesbasedonthepicturesandthedailylife;

Understandcommonlyusedsentencepatternsinserviceindustries;

ImprovelisteningandspeakingskillsofPETSexamination;

Gettoknowprofessionalethicsandcultivatesocialresponsibility.LearningobjectivesPARTONEWarmingupAccordingtothepictures,canyouguesswhattheirjobsare?

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01chefbarberwaiterAccordingtothepictures,canyouguesswhattheirjobsare?

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01repairmanpainterfarmerWhatcanthepeopleinthepicturedoforyou?

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01Youmayusetheexpressionsbelow:

Forexample:Barberscanhelpme/ushavemy/ourhaircut.______canhelpme/us______________________________.动词后面加什么可以变成“职业”的名词：

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01动词-er。read-reader(读者)，teach-teacher(教师)，report-reporter(记者)。动词-or。collect-collector(收藏家)，instruct-instructor(指导者)，direct-director(经理)。动词-man/woman。police-policeman(男警察)，post-postman(邮递员)。TheInfluenceandValueofService服务的意义和价值

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01服务是指为了满足人们的需求和要求而提供的一种行为。服务可以是物质的，如提供食物、住宿和交通工具等，也可以是非物质的，如提供咨询、培训和医疗服务等。服务的意义在于满足人们的需求和要求，提高人们的生活质量。服务可以提供便利、舒适、安全和可靠的体验，使人们的生活更加美好。服务还可以满足人们的心理需求，如安全感、归属感和自我实现感，帮助他们实现个人价值。服务业是现代经济的重要组成部分，它能够为社会创造就业机会、提高就业率和GDP。总之，服务的意义和价值在现代社会中变得越来越重要，我们应该重视服务，提高服务质量，为人们的生活和社会发展做出更大的贡献。PARTTWOListeningListening1

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021.Wordsandexpressionsreservation预订roomrate房费reserve预订book预订singleroom单人间lookforwardto期待available有空的，可获得的arrival抵达Listentothedialogueonce,andchoosethemainideaofthedialogue

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02A.Thedialogueisaboutticketsbooking.B.Thedialogueisaboutroombooking.C.Thedialogueisabouttravelling.(1)WhatdoesMikeusuallydoonweekends?A.Hebuildsblockswithfriends.B.Heplaysbasketballwithclassmates.C.Heseesmovieswithhisbrother.(2)WhatdoesthemanwanttodowithMike?A.HewantstomeetMikeinthematch.B.HewantstoinviteMiketoalecture.C.HewantstoknowmoreaboutMike’shobbies.Listentothedialogueagainandchoosetherightchoiceofdetails

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02(1)WhattypeofroomdoesMr.Smithswanttobook?A.Asingleroom.B.Adoubleroom.C.Asuite.(2)Whatistheroomratepernight?A.300yuan.B.400yuan.C.500yuan.eatingpopcornListentothedialogueagainandfillintheblanks.

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02(1)Thenameoftheguestwhowantstomakeroomreservationis__________________.(2)Mr.Smithswantstoreservearoomfrom____________to_______________.(3)Histelephonenumberis__________________________.JohnSmithsApril8thApril12th080-2098-7612Listening1Text

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02(W:ReservationClerk;M:Guest)W:Goodmorning,RoseHotel.RoomReservation.MayIhelpyou?M:Yes,I’dliketoreserveasingleroomfromApril8thto12th.W:Onemoment,please.Yes,sir,wehavearoomavailable.M:What’stheroomratepernight?W:500yuan.Willthatbeallright?M:OK,thatwillbefine.W:MayIhaveyournameandtelephonenumber?M:Sure.MynameisJohnSmiths.J-o-h-nJohn,S-m-i-t-h-sSmiths.Andmytelephonenumberis080-2098-7612.W:Thankyou,Mr.Smiths.YouhavebookedasingleroomfromApr8thto12th,andyourtelephonenumberis080-2098-7612.Isthatcorrect?M:That’sright.Thankyou.W:It’smypleasure.Welookforwardtoyourarrival.Listening2

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021.Wordsandexpressionsflight航班headfor前往inform告知board上（船、飞机、公共汽车）alertsystem预警系统crew工作人员delay延误handout分发dueto由于passenger乘客major严重的discount折扣storm暴风雨

Listentothedialogueonce,andchoosethemainideaofthedialogue

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02A.Thepassagedescribeshowtobookflighttickets.B.Thepassageisabouthowtorefundflighttickets.C.Thepassageistalkingaboutaflightdelay.(1)JohnisgoingtoenjoytheChristmasholidayinChina.()(2)TherearemanyactivitiesduringSpringFestivalinChina.()(3)JohnwillhaveareuniondinnerwithhisFriend’sfamily.()(4)Johndoesn’tlikeChinesetraditionalsnacks.()(5)John’sColleaguesenvyJohnverymuch.()ListentothepassageagainandjudgewhetherthesentencesareTrueorFalse

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02(1)TheauthorwasgoingtoflytoSydneyonFebruary20th.(

)

(2)Theauthordidn’tknowtherewouldbeaflightdelay.(

)

(3)Theauthorhadenoughtimetohaveamealbeforehegottotheairport.(

)(4)Theauthordidn’tcatchtheflightintime.(

)(5)Theauthorgotadiscountcardwhensheboardedtheflight.

(

)FFFTT(1)JohnisgoingtoenjoytheChristmasholidayinChina.()(2)TherearemanyactivitiesduringSpringFestivalinChina.()(3)JohnwillhaveareuniondinnerwithhisFriend’sfamily.()(4)Johndoesn’tlikeChinesetraditionalsnacks.()(5)John’sColleaguesenvyJohnverymuch.()3)Listentothepassageagainandfillintheblanks.

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02(1)Iwasgoingtotakethe_______from__________to__________.(2)Iwas__________byalertsystemthatthe________wouldbe__________.(3)AirCanadacrewatthegatehandedout___________________toeverypassengerofthisflight.flightSydneyTorontoinformedflightdelayedadiscountcardListening2Text

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02Ihaveexperiencedaflightdelaybefore.IwasgoingtotaketheflightfromSydneytoTorontoonFebruary20th.ThreehoursbeforeIlefthome,IwasinformedbyAirCanada'sSMSalertsystemthattheflightwouldbedelayedduetoamajorwinterstorm.SoIdecidedtohaveanicemealandacupofcoffeeinmyfavouriterestaurantbeforeIheadedfortheairport.WhenIfinallyboardedtheflight,IfoundtwoAirCanadacrewatthegatehandingoutcardstoeverypassengerofthisflight.ItisadiscountcardforthefutureAirCanadaFlighttravel.Tipsforlistening听力技巧

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02学会语音相辅有了泛听的基础，我们要进一步考虑如何提升听力的质量。连读和停顿是我们需要着重提升的技巧。首先，英语的句速是由重音的间距决定的，有时在一拍时间内要连续发多个音，于是单词与单词之间就需要收尾相连，由前一个单词的末尾音节与后一个单词的起首音节相连，这就构成了连读。其次，英语的节奏有一个显著特点是需要停顿，这在我们的日常发音中常常被忽略，总以为一气呵成的快速朗读就是所谓的流利。事实并非如此，这不仅不符合日常的口头表达方式，给听者带来理解上的困难，也影响了自己的听力。因此要注意听力内容中适当的停顿。PARTTHREEModelsentencesModelsentences

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031.I’dliketoreserveasingleroom.我想订一间单人间。wouldliketodosth.表示说话者想要做某事。如：Iwouldliketoplayping-pong.我想要打乒乓球。2.What’stheroomratepernight?每晚房价多少？询问价格可用what或者howmuch来提问。如：What’sthepriceofthisbook?=Howmuchisthisbook?这本书多少钱？Modelsentences

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033.MayIhaveyournameandtelephonenumber?您可以告诉我您的名字和电话号码吗？MayI+动词原形，表示征求他人的建议。肯定回答：Sure./Certainly.否定回答：No,youmaynot.4.Welookforwardtoyourarrival.我们期待您的到来。lookforwardto期待，盼望。后接名词或动词ing形式。如：Welookforwardtoseeingyou.期待再会。Modelsentences

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035.IwasgoingtotaketheflightfromSydneytoToronto.我准备坐飞机从悉尼出发前往多伦多。was/weregoingtodo,woulddo为过去将来时，表示在过去某个时间点之前将要发生的事情。如：HesaidhewouldcomeherenextFriday.他说他下周星期五来这儿。Modelsentences

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036.IwasinformedbyAirCanada'sSMSalertsystemthattheflightwouldbedelayedduetoamajorwinterstorm.我收到加拿大航空预警系统通知，由于严重的暴风雪，我的航班将要延误。informsb.that+句子，被动语态是sb.beinformedthat+句子，表示告知某人某事。如：Wearegladtoinformyouthatyourapplicationhasbeensuccessful.我们很高兴地通知您，您的申请通过了。Modelsentences

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03dueto由于。表示原因的短语还有：becauseof,owingto,thanksto等。如：Thecoastroadisclosedduetobadweather.由于天气恶劣，滨海公路暂时封闭。She'sbeenoffworkbecauseofsickness.她因病没有上班。Owingtobadweather,theplanehadtochangeitscourse.由于天气恶劣,飞机不得不更改航线。Thankstotheirhardwork,theYangtzeRiverisgettingclearer.由于他们的辛勤工作，长江变得越来越清澈。Modelsentences

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037.boardtheflight登机在日常生活中，上车、上船、上飞机等可以用以下英语短语表示。短语使用情境举例geton可以表示上公交车、火车、飞机、船等交通工具。Iusuallygetonthebusatthisstop.我通常在这站上车。board常用于正式场合，表示坐上航班，列车等。Passengersarerequiredtoboardtheflightatgate12.乘客需要在12号入口登机。hopon/jumpin一种非正式的表达，常用于公交车、出租车等交通工具。Wecanhoponataxiandgettothehotelquickly.我们可以搭出租车快速到达酒店。CanIjumpinyourcar?我可以搭你的便车吗？PARTFOUROralPracticesRelatedwordsandexpressions：

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04Picturedescription1Lookatthepicture,pleasedescribethepictureinsomesentences.Youmayusetherelatedwordsandexpressionswhichareprovidedbelow.Relatedwordsandexpressions：tourguide导游tourist游客location地点scenicspot景点holdtheflag举旗destination目的地Picturedescription1

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04

Touristsareontheirtriptothescenicspot.Everyoneseemstoenjoythetrip.Someofthem(1)_________________(背包).Someofthem(2)________________________(戴太阳镜和帽子).Agirlis(3)____________________(看地图).Alittleboyistryingto(4)_____________________(吃雪糕).Thetourguideis(5)____________________(举旗).Sheasksallthetouriststofollowupand(6)_______________________________________________(介绍景点的历史和故事).Tourguidesshouldhaveknowledgeabouthistoryandcultureofthelocationandthecity.Theycanalsohelpus(7)___________________________(移动到下一个目的地)and8)______________(解决问题).

carrybagswearsunglassesandhatsreadingthemapeattheice-creamholdingtheflagintroducesthehistoryandstoriesofthescenicspotmovetothenextdestinationsolveproblemsRelatedwordsandexpressions：

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04Picturedescription2Lookatthissetofpictures,pleasedescribethepictureswithsomesentencesandsetamainideaforthem.Youmayusetherelatedwordsandexpressionswhichareprovidedbelow.Relatedwordsandexpressions：gate门口handover递上lead带领menu菜单takeorder点菜delicious美味的serveorder上菜

Picturedescription2

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04LastSundaywasmybirthday.I(1)________________________________________.Awaiter(2)_______________________atthegateoftherestaurant.Heaskedhowmanypeopletherewereinourpartyand(3)_____________.Afterwesatdown,awaitress(4)__________________and(5)__________________.Weorderedapasta,asteak,apieceofcakeandtwoglassesoforangejuice.Thewaitress(6)________________.(7)___________________________________.Themealwasdelicious,andweenjoyedit.Afterwefinished,thewaiterwishedmehappybirthdayand(8)______________.Itwasapleasantdiningexperience.invitedmyfriendLilytoarestaurantandhavedinnertogetherwelcomeduswithabigsmileledustothetablehandedoveramenupolitelytookorderforuspatientlyservedthefoodontimeThefoodlooksverybeautifulandtastesverydelicioussaidgoodbyetous

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041.智能化服务：智能客服、智能家居、智能医疗等领域的智能化服务将有望大量涌现并得到推广应用。2.共享经济：共享单车、共享汽车、共享办公等新型服务的兴起，标志着共享经济企业已成为新型服务业的重要组成部分。3.个性化服务：电商平台上的个性化推荐、定制化服务以及各种定制化产品服务是个性化服务的代表。4.绿色服务：随着中国的空气污染和环保意识的不断提高，绿色服务的市场需求也将不断扩大。例如，绿色物流、绿色餐饮等领域的绿色服务市场前景较为广阔。。TheDevelopmentTrendoftheEmergingServiceIndustry新兴服务业的发展趋势Relatedwordsandexpressions：

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04SituationaldialogueScenario:JennyhadatriptoShanghaiandstayedinRoseHotel.RitawantstoknowJenny’shotelexperiencetodecidewhethershewillchoosethishotelifshetravelstoShanghai.Basedonthehotelguest’sfeedbackformcompletedbyJenny,pleasefinishtheconversationbetweenJennyandRita.Situationaldialogue

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04Basedonthefeedbackform,finishtheconversationbelow.R:Jenny,1.______________________________J:ThoughthereweresomanytouristsinShanghai,Ienjoyedmytrip.R:IplantotraveltoShanghainextweek,butIhaven’tdecidewhichhoteltostayin.2._______________________J:Sure.IstayedinRoseHotelduringmytripinShanghai.3.__________________________R:Canyoutellmemoreindetail?J:Well,4._______________________ThisisthethirdtimeIhavestayedinthishotel.SothestaffattheFrontDeskupgradedmetoabetterroomforfree.R:Wow,thatsoundsgreat!Whatelseimpressesyoumost?J:5.__________________________Icouldevenenjoyedlocalspecialtywithoutleavingthehotel.6._________________________________Youcanchooseanotherhotelifyoureallymindit.R:Thankyousomuchforyoursharing.ImaylearnmoreaboutotherhotelsbeforeImakemyfinaldecision.

A.Ithinkit’sanicehotelwithfairprice.B.Thefoodthereisreallydelicious!C.HowisyourtriptoShanghai?D.Thestaffsthereareveryfriendly.E.Canyougivemesomeadvice?F.Buttheamenities(便利设施)ofthehotelarealittlebitold.CEADBFFree-timeactivitiescanhelpustorelaxourmindandbody.Tohelpusbecomemoreactive,pleaseprepareaspeechon“MyFree-timeActivities”,whereyouwilltalkabouthowtheseactivitiesmakeourlifemoremeaningful.Usefulsentences：Iamdeeplyhonoredtosharewithyouthetopicofmyspeech.Therearealotofbenefitsfromfree-timeactivities.Free-timeactivitiesareimportantforbothphysicalandmentalhealth.Inmyfreetime,Ilike___________________Imeetmanyfriendswhohavethesamegoalwithmethroughthisactivity.Iencourageeveryonetoembraceyourfreetime,exploreyourinterests,andmakeeachmomentcount.

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04Speech

Servicecanbefoundineverycornerofourlife,suchasshopping,dininginrestaurants,travellingandsoon.Duetoservice,ourlifeisbecomingmoreandmoreconvenient.Pleaseprepareaspeechon“ServiceIhaveexperienced”,whereyouwilltalkabouttheserviceyouhaveexperienced.Opening:Greetingandmakeyourpoints.Body:Talkaboutyourexperiencewithaservice.Ending:Sharehowtheservicesmakeyourlifemoreconvenientandconcludethepointsagain.Free-timeactivitiescanhelpustorelaxourmindandbody.Tohelpusbecomemoreactive,pleaseprepareaspeechon“MyFree-timeActivities”,whereyouwilltalkabouthowtheseactivitiesmakeourlifemoremeaningful.Usefulsentences：Iamdeeplyhonoredtosharewithyouthetopicofmyspeech.Therearealotofbenefitsfromfree-timeactivities.Free-timeactivitiesareimportantforbothphysicalandmentalhealth.Inmyfreetime,Ilike___________________Imeetmanyfriendswhohavethesamegoalwithmethroughthisactivity.Iencourageeveryonetoembraceyourfreetime,exploreyourinterests,andmakeeachmomentcount.

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04Speech

Servicecanbefoundineverycornerofourlife,suchasshopping,eatinginrestaurants,travellingandsoon.Duetoservice,ourlifeisbecomingmoreandmoreconvenient.Pleaseprepareaspeechon“ServiceIhaveexperienced”,whereyouwilltalkabouttheserviceyouhaveexperienced.Usefulsentences：It’smygreathonortosharewithyouthetopicofmyspeech.Serviceplaysanimportantroleinourlife.Servicebringsusalotofbenefits.Oneday,I.......Thanksto....Wecancometoaconclusionthat...Free-timeactivitiescanhelpustorelaxourmindandbody.Tohelpusbecomemoreactive,pleaseprepareaspeechon“MyFree-timeActivities”,whereyouwilltalkabouthowtheseactivitiesmakeourlifemoremeaningful.Usefulsentences：Iamdeeplyhonoredtosharewithyouthetopicofmyspeech.Therearealotofbenefitsfromfree-timeactivities.Free-timeactivitiesareimportantforbothphysicalandmentalhealth.Inmyfreetime,Ilike___________________Imeetmanyfriendswhohavethesamegoalwithmethroughthisactivity.Iencourageeveryonetoembraceyourfreetime,exploreyourinterests,andmakeeachmomentcount.

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04Speech

LadiesandGentlemen,it’smygreathonortobeheretosharetheserviceIhaveexperienced.Serviceplaysanimportantroleinourlife.Itbringsalotofbenefitstous.IrememberedwhenIwasalittlegirl,Iwasn’tallowedtobringthemobilephonewithme.Ihadatripwithmyclassmates.Wewenttoathemeparktogether.ButIfoundIwaslostandcouldn’tfindmyclassmates.Iwasafraidandbegantocry.ThestaffinthethemeparknoticedthatIwascrying.HavingfiguredoutthereasonsIcried,theytookmetotheofficeroomoftheparkandhelpedmefindmyclassmatesthroughbroadcasting.Notlongafterthebroadcasting,Ifoundmyclassmates.Thankstotheserviceprovidedbytheparkstaff,myproblemscouldbesolvedinstantly.Sowecancometoaconclusionthatwecanbenefitfromservicealot.ExampleTipsforspeaking口语技巧Tipsforspeaking口语技巧

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02学会音变所谓音变，大多指的是以下情况：

1）/d/和/j/相邻，会发成/dʒ/，如：wouldyou中的d和y相邻，原本的发音分别是/d/和/j/，此时两个音会发生音变，一起发作/dʒ/。

2）/t/和/j/相邻，会发成/tʃ/，如：lastyear中的t和y相邻，原本的发音分别是/t/和/j/，此时两个音会发生音变，一起发作/tʃ/。

3）/s/和/j/相邻，会发成/ʃ/，如：thisyear中的s和y，原本的发音分别是/s/和/j/，此时两个音都会发生音变，一起发作/ʃ/。PARTFIVEPETSI模拟试卷I.图片判断

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0512Text:Jessibookedasingleroomatthehotel.Text:IamgoingtotraveltoAustralianextweek.I.图片判断

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0534Text:Ourcompanyhasmorethan10yearsofforeigntradeexperience.Text:I’dlikeacanoficedcoke.I.图片判断

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0556Text:MayIhaveyourpassport,please?Text:Wewillbringyouourskirtsintoday’slive-streaming.I.图片判断

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0578Text:Thebathroomisinatotalmess.Text:Thisismybusinesscard.Ifyouhaveanyquestions,pleasefeelfreetoask.I.图片判断

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05910Text:TherestaurantwillopenonDecember16th.Text:Ifyouplaceanordernow,wewillgiveyouabigdiscount:30%off.II.对话应答

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051.A.

Ourcompanywassetupin2009.B.

Iworkedasasecretaryinthecompany.C.

Ourbosstreatsuswell.2.A.

Yes,wedo.B.

Yes,Ilikeit.C.

I’vecontactedyourmanagerbefore.3.A.

Atablenearthewindow.B.

Aglassofwater,please.C.

Justtwo.4.A.

Teachstudentstolearn.B.

Cookfoodforguests.C.

Guidethetourists.5.A.

2000kilometers.B.

Theweatherishot.C.

3800yuanforeachperson.Text:Couldyougivemeabriefintroductiontoyourcompany?Text:Doyouhaveanappointmentwithourmanager?Text:WelcometoTianWaitianRestaurant.Howmanypeoplearethereinyourparty?Text:Whatdoesachefneedtodo?Text:HowmuchisthetourfromShenzhentoBeijing?II.对话应答

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056.A.

Areyoukidding?B.

That’simpossible.C.

I’llasksomebodytosendtherequiredgoodsrightaway.7.A.

I’minterestedinmobilephones.B.

Idon’tlikethecolor.C.

It’stooexpensive.8.A.

It’sOK.B.

It’swindy.C.

Gostraightandturnleft.9.A.

20kilometers.B.

300RMB.C.

Fourhours.10.A.

Bycar.B.

OnThursday.C.

Forsomeinformationabouttravel.Text:Excuseme.Icheckedin30minutesago.Thereisnosoaportoiletpaperinmyroom.Text:Canyoutellmewhatproductsyouareinterestedin?Text:Canyoushowmewherethemuseumis?Text:HowlongwillittaketheHigh-speedtraintoHangzhou?Text:WhendidMr.Greengotothetravelagency?III.对话理解

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051Whataretheydoing?

A.

Shopping.B.

Live-streaming.C.

Orderingfood.2.Whendidtheplaneleave?

A.

At8:50.B.

At9:10.C.

At8:20.Text:W:Goodmorning,mydearfriends,welcometomylivestudio.IamJill.ThisismypartnerPeter.

M:Thisisourfirstlivebroadcast.Wehavepreparedgreatdiscountsandwonderfulgiftsforyou.Text:W:TheflightforNewYorkleft10minutesago.

M:Nowit’s9:00.III.对话理解

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053.

Whataretheytalkingabout?

A.

Products.B.

TVs.C.

Fruits.4.Whatdoesthewomanprobablydo?

A.

Asecretary.B.

Ashopper.C.

Atourguide.Text:W:Tellmemoreaboutyourproducts.

M:Wearegoodatproducinghomefurniture,includingsofas,TVstands,andbookshelves.Text:M:Excuseme.IsMr.Blackintheoffice?

W:I’msorry.He’smakingalong-distancecallnow.Pleasewaitforafewminutes.III.对话理解