民航乘务英语- 课件Mission 3 起飞前

民航乘务英语EnglishforCabinCrewMission3PriortoTake-off任务三

起飞前Part1：LearningObjectivesPart2：ConversationPart3：

AnnouncementMission3PriortoTake-offPart1LearningObjectives知识目标：掌握航班起飞前乘务组工作职责和英语服务用语。能力目标：1.运用起飞前乘务组工作要点进行英语对话及客舱对客服务。

2.具备起飞前相关英语广播词的听说能力。素质目标：提高安全意识，遵循岗位规范。Part2ConversationI.Pointsofservicelanguage.（1）Askingpassengersforcooperation寻求乘客合作Pleasefastenyourseatbelt.请系好安全带。Pleaseswitchoffyourphone/laptop/electronicdevices.请关闭手机/笔记本电脑/电子设备。Wouldyoupleasestowyourtraytable?请把您的小桌板收起好吗？Wouldyoupleaseputyourseatbacktotheuprightposition?请把您的座椅靠背调直好吗？Canyouhelpmeopenthesunshade?能麻烦您帮忙把遮光板打开吗？Mission3PriortoTake-off（2）Expressingthankstopassengersforcooperation感谢乘客的合作Thanksforyourunderstanding.感谢您的理解。Thanksforyourcooperation.感谢您的配合。Yourcooperationwillbeappreciated.非常感谢您的配合。Mission3PriortoTake-offPart2ConversationI.Pointsofservicelanguage.（3）Explainingtopassengers向乘客做解释Accordingtocabinsafetyregulation,thecabinservicewillbesuspended.根据客舱安全规定，客舱服务将暂停。Forthesafetyconcern,sir,pleaseswitchyourphonetoflightmode.出于安全考虑，先生，请把您的手机调至飞行模式。AccordingtoCAACregulations,youcannotputyourbagundertheseat.根据中国民用航空管理局的规定，您不能将您的包放在座位下。Mission3PriortoTake-offI.Pointsofservicelanguage.Part2ConversationII.Listentotheconversationandfillintheblanks.音频P：PurserFA1/2：flightattendantsPA1/2：PassengersT：Tracy（thetransferpassenger）Mission3PriortoTake-offPart2ConversationFA1：Excuseme,sir.MayIhelpyouputthisbag（1）

?PA1：Sure,that’skindofyou.FA1：Mypleasure,sir.Pleasefastenyourseatbeltandswitchoffyourlaptopaswe’lldepart.PA1：Iamstillonanimportantonlineconference.FA1：Sorry,sir.Wewilltakeoffsoon.Forflightsafety,pleaseturnoffyourlaptopassoonaspossible.Youcanuseyourlaptopinabout20minutesaftertakeoffwhen（2）

.PA1：Isee.FA1：Thanksforyourunderstandingandcooperation!PA1：Willcabinservicebesuspendedduringtake-off?Scenario1Mission3PriortoTake-offFA1：Yes.Accordingtocabinsafetyregulations,cabinattendantscanonlydosafety-relatedworkwhentheplaneisinthecriticalphasesof（3）

.Duringcriticalphases,we’ll（4）

.PA1：That’sallright.FA1：Thanksforyourunderstanding.AnythingelseIcandoforyou?PA1：No,thanks.FA1：Ifyouneedfurtherhelp,youcan（5）

.Thenwewillcomeoversoon.Haveanicetrip.Scenario1Mission3PriortoTake-off（Ladiesandgentlemen：MayIhaveyourattentionpleaseforthevideoofsafetydemonstration?Afterwatching,ifyouhaveanyquestions,pleasecontactourflightattendants.）PA2：Excuseme,wouldyoupleasetellmewherethelifevestislocated?Ididn’tcatchthevideoclearly.FA2：Sir,yourlifevestislocatedunderyourseat.PA2：CanIremoveit?FA2：I’msorry,sir,butitcanonlybeused（6）

.Pleasedonotremoveitunlessinstructedbyyourflightattendant.PA2：OK.Andwhereistheoxygenmask?I’malittlenervousaboutflyingforthefirsttime.FA2：Don’tworry,sir.Youroxygenmaskisaboveyourhead.Itwilldropdown

automaticallyincaseofanemergency.PA2：Thankyou.That’sarelief.Scenario2Mission3PriortoTake-offFA2：Forfurtherinformation,youcanreadthesafetyinstructionintheseatpocketinfrontofyou.PA2：OK.That’ssokindofyou.FA2：Sir,please（7）

andturnyourmobilephoneintoflight

mode.Ifyouhaveanyotherquestions,donothesitatetocontactus.PA2：Sure.Iwill.FA2：Enjoyyourflight.Scenario2Mission3PriortoTake-off（Fiveminutesafterthecabinsafetycheck）（“Ladiesandgentlemen：Thisisyourpurserspeaking.Thecaptainhasinformedusthatwewillbedelayed（8）

.Wewillstayhereforabout15minutes.Furtherinformationwillbegivenassoonaspossible.Wethankyouforyourunderstandingandcooperation.”）T：Excuseme!Purser!Ihaveaconnectingflightthen.Willthisdelayinfluencemytransfer?P：Ma’am,wouldyoupleasetellmetheexactinformationofyourconnectingflight?I’llreportittothecaptain.Ourcrewwillgogreatlengthtoguaranteeyourtransfer.T：Well.MyconnectingflightisSQ028,fromSingaporetoSeattle.The（9）

is13：45.P：Ihavetakenthemdone.Scenario3Mission3PriortoTake-offT：It’ssokindofyou.Oh,waitingissoannoyingandboring.P：Ma’am,Icanunderstandyourfrustration.Wehavesomemagazinesonboardtoday.HowaboutIbringthemtoyouforyourchoice.T：Soundsagoodidea.P：Waitamoment.I’llcomebacksoon.P：Excuseme,ma’am.Thesearethemagazines.Andwe’realsoinformedthattheweatherisgettingbetterandwe’lltakeoffsoon.Wouldyoupleaseputyourseatbacktotheuprightpositionandhelpusby（10）

?T：That’sgreat.Thanks.Scenario3Mission3PriortoTake-offIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdotheflightattendantscheckthecabinsafetybeforetake-off?（2）Doesthepassengerneedtoswitchthelaptopoffimmediately?Why？（3）Duringthephaseoftake-off,willcabinservicebesuspended?Why?（4）Whatcausestheflightdelay?Canyoufigureoutsomeotherfactorsthatwouldcausethedelay?（5）Howdoesthepurserservethepassengerduringthewaiting?Mission3PriortoTake-offIV．Practice.（1）Practicetheabovedialoguewithyourpartner.（2）Workingroupsandroleplaytheconversation.Mission3PriortoTake-offPart3AnnouncementI.Greeting.Ladiesandgentlemen,

WelcomeaboardAirChina,aproudStarAlliancemember.OurflightCA4137isfromChongqingtoBeijing.Theflighttimewillbe2hoursand35minutes.ItisourpleasuretogreetourPhoenixMilesfrequentfliersagain.Theentirecabincrewarepleasedtohaveyouonboard.Thankyou.Mission3PriortoTake-offPart3AnnouncementII.Safetycheck.Ladiesandgentlemen,

Ouraircraftisabouttobepulledoutfortaxiing.Flightattendantswillmakeasafetycheck.Pleasefastenyourseatbelt,stowyourtraytable,（returnyourfootresttoitsinitialposition,）adjustyourseatb