餐饮业员工英语培训

英语培训电话预定C=Caller打电话询问的客人

W=Waiter

服务生

C:

Hello.

Is

this

Chinese

Restaurant?

你好，是中餐厅吗？

W:

Yes.

May

I

help

you?

是的，需要我效劳吗？

C:

Yes,

I’d

like

to

reserve

a

table

for

tonight,

please.

我想预定今晚的座位。

W:

Certainly,

sir.

For

how

many

people,

Please?

好的，请问共有几位？

C:

Six.

W:

At

what

time

（can

we

expect

you）?

请问您几点到店？

C:

Oh,

at

7:00

tonight.

今晚七点。W:

Would

you

like

a

table

in

the

main

restaurant

or

in

a

private

room,sir?

先生，请问你想在大厅还是包间呢？

C:

The

main

restaurant

will

be

fine.

大厅的席位就可以了。

W:

Certainly,

sir.

A

table

for

six

at

7

tonight.

May

I

have

your

name

and

telephone

number,

please?

好的，今晚七点钟，六个人的餐桌。可以告诉我您的姓名和电话吗？

C:

Sure.

It’s

John

Smith

and

my

number

is

5959

790

当然可以。我叫约翰.史密斯，电话号码是5959

7900.

W:

Thank

you

very

much,

Mr.

Smith.

My

name

is

Wang

Bin

and

we

look

forward

to

seeing

you.

史密斯先生，非常感谢您。

我叫王斌，非常期待您的光临。

C:

See

you

tonight.

Goodbye.

W:

Goodbye.

再见。A:Waiter,atablefortwo,please.

服务生，请给我一张两人的桌子。B:Yes,thiswayplease.

好的，请跟我来。A:Canweseethemenu,please？能让我们看一看菜单吗？B:Hereyouare.

给您。A:What’sgoodtoday

?

今天有什么好吃的？B:Irecommendcrispyandfriedduck.

我推荐香酥鸭。A:Wedon’twantthat.Well,perhapswe’llbeginwithmushroomsoup,andfollowbysomeseafoodandchips.

我们不想吃香酥鸭。或许我们可以先吃蘑菇汤，然后再要点海鲜和土豆片。

B:Doyouwantanydessert？

要甜品吗？C:Nodessert,thanks.Justcoffee.

不，谢谢。咖啡就行了。(Afterafewminutes.)过了一会儿。A:Icanhavethecheck,please.结帐。C:George.Let’ssplitthis.

乔治，我们各自付帐吧。A:No,it’smytreattonight.

不，今天我请客。B:Cashorcharge,sir

？现金还是记帐？A:Charge,please.PutitonmyAmericanExpress.

记帐。请记入我的“美国运通信用卡”帐号。六月份英语培训A:

Good

morning.

Can

I

help

you?

早上好。有什么能效劳的吗？

B:

I

want

an

American

breakfast

with

friedeggs,

sunny

side

up.

我想要一份美式早餐，要单面煎的鸡蛋。

A:

What

kind

of

juice

do

you

prefer,

sir?

您想要哪种果汁呢？

B:

Grapefruit

juice

and

please

make

my

coffee

very

strong.

西柚汁，还有，我要杯很浓的咖啡。

A:

Yes,

sir.

American

breakfast

with

fried

eggs,

sunny

side

up,

grapefruitjuice

anda

black

coffee.

Am

I

correct,

sir?

好的，一份美式早餐，要单面煎的鸡蛋、西柚汁及一杯清咖啡，对吗？

B:

Yes,

that’s

right.

是的。

A:

Is

there

any

thing

else,

sir?

还有什么吗，先生？

B:

No,

that’s

all.

没有了，谢谢。

A:

Good

morning,

sir.

I’ve

brought

the

breakfast

you

ordered.

早上好，先生。您要的早餐送上来了。B:

Just

put

it

on

the

table,

please.

请放在桌上。

A:

Do

you

need

anything

else,

sir?

先生，还有其他需要吗？

B:

No

thanks.

A:

Would

you

please

sign

thisbill

first?

Thank

you,

sir.

好的，我立刻去取。麻烦您先签了这张帐单，谢谢！七月份英语培训服务流程：serviceprocedureGreettheguests问候客人Orderthedrinks上茶水Takeorders点菜Servethedishes上菜Settlethebill结账Sayfarewell和客人道别中餐上菜：ChinesedishesColddishes凉菜Wine酒水Drinks饮料Hotdishes热菜Soup汤Dessert甜点Riceornoodlesetc.米饭、面条等主食Fruit水果Word：橙汁orangejuice草莓汁strawberryjuice黑加仑汁blackcurrantjuice苹果汁applejuice西瓜watermelon葡萄grape豆浆：soybeanmilkWhat

kind

of

food

do

you

prefer？你喜欢哪一种菜？

Do

you

like

Chinese

food？你喜欢中国菜吗？

What

kind

of

food

do

you

like?Chinese

or

American？

你喜欢吃什么菜，中式的还是美式的？

What

would

you

liketoeat

for

dinner？你要吃什么？

What

would

you

like

to

order？

你要点些什么菜？

Have

you

ordered

yet？你点过菜了吗？

No，not

yet，I

am

waiting

for

a

friend.I

will

order

later.

还没有，我在等一位朋友，稍后再点。

八月份英语培训Informationofthetablereservation

预订信息Thenumberofthepersons

就餐人数Atableinthelobbyoraprivateroom大厅餐桌或包间Thedemandforthetableortheprivateroom客人对餐台或包间的要求Thetimeofarrival到达的时间Underwhosename预订姓名Thecontacttelephonenumber联系电话三、服务用语RestaurantService1.Canyouusechopsticks?你会用筷子吗？2.Wouldyouneedaforkandknife?您需要刀叉吗？3.Wouldyouneedanapkinpaper?您需要餐巾纸吗4.MayItakeawaytheplate?

我可以拿走这个碟吗？5.Excuseme,letmechangeyourashtray.

打扰一下，让我帮您更换烟灰缸。餐厅服务英语一、迎客、问候1、Goodmorning/afternoon/evening,sir/madam,welcometoourcoffeehouse/shop/restaurant.2、Howmanypersoninyourparty?

二、带客入座1、Thisway,please.sir/madam.Followme,please.sir/madam.2、Howaboutthistable?三、递菜单、酒水单

Thisisourmenuanddrinklist,sir/madam.四、问饮品1、Excuseme,sir/madam,wouldyoulikesomethingtodrinke?2、wehave……..whichonewouldyoulike?五、上饮品Excuseme,sir/madam,hereisyour…..六、点菜1、MayItakeyourordernow?sir/madam.2、Howwouldyoulikesteak/Lambchop?Howaboutyoursteak?一二成Rare三四成mediumrare五成medium七八成mediumwell全熟welldone七、重复点单Excuseme,sir/madam,youordered…Wouldyoulikeanythingelse?八、服务面包Whatkindofbreadwouldyoulike?softbread/hardbread…。九、上菜Hereisyoursoup/salad/steak……enjoyyourmeal,please。十、餐中服务1、Wouldyoulikesomemore…?2、MayItakeitaway?十一、餐后服务1、Wouldyouliketohaves