2019年山东省职业院校技能大赛导游服务赛项-导游英语口语测试题库

Dialogue1PerformasatourguidetowelcomeyourtourgroupfromAustraliaattheairport.Whenmeetingthegroup,youneedtocheckwiththetourleaderMr.Granttomakesurethisgroupiswhatyouareexpectedtotake.Yourdialoguewiththetourleaderwillincludethefollowingparts:A. Greeting;B. Checkthegroup’sinformation;C. Introduceyourself,yourcompanyandextendyourwelcome;D.Inquiredetailsconcerned.Dialogue2Asalocalguide,youareonthewaytoTaishanMountain.Thetouristswanttoknowmoreaboutit.Makeadialoguewiththem.Yourdialoguewillincludethefollowingpoints:A. IntroducethesignificanceofTaishanMountain;B. IntroducethemainscenicspotsinTaishanMountain;C. Answerrelevantquestions;D. Givesafeprecautions.Dialogue3Performasthetourguide,youwerestuckinthetrafficjamwhenyouwenttotheairporttopickupatourgroup.Thetouristshavebeenwaitingforalongtimewhenyougetthereandtheyarefullofgrumbles.Pleasemakeadialoguewiththemtodealwiththecomplaints.Yourdialoguewillincludethefollowingpoints:A. Makeanapology.B. Explainthereasonsforbeinglate.C. Givesomesolutions.Dialogue4Supposeyouareatourguide,afterpickingupyourgroupattheairport,youfindthataguestlostonepieceofhisluggageandlooksveryanxious.Youtrytohelphimgetitback.Yourdialoguewiththeguestwillincludethefollowingpoints:A. Soothetheguestandtellhimtopreparetheboardingpassandluggagetag.B. Askforthedetailsabouttheluggage:size,color,material,etc...C. ContacttheconcerneddepartmentoftheairportforluggagelossproceduresDialogue5Actasalocalguide.Now,youaretakingatourgroupof20touristsfromtheairporttothehotel.Youaretalkingwiththemwhenthecoachisabouttostart.Yourdialoguewillincludethefollowingpoints:A. Introduceyourself,yourtravelagencyandthedriver.B. Giveabriefintroductiontothecityandthehotel.C. Answersomequestionsaskedbytheguests.Dialogue6Supposeyouareatourguide.YouapproachthefrontofficeofShandongHoteltocheckinforyourtourgroup.Yourdialoguewillincludethefollowingpoints:A. Tellreceptionistwhoyouare.B. Checkinforyourtourgroupof20tourists.C. Askforbellmantocarrytheluggage.D.Tellthefrontofficethetimeofmorningcall.Dialogue7Performasalocalguide.Afterarrivingatthehotelwithyourgroup,youneedtoadvisethenecessaryinformationandanswersomequestionsofthetourists.Yourdialoguewiththetouristswillincludethefollowingpoints:A.Introducethefacilitiesofthehotel.B.Introducetheprecautionsforstayingintheroom,especiallythestorageofvaluables,theemergencyexitandsafeescaperouteofthehotel.C.Introducethetime,placeanddiningformofthetourgroup'sdinnertoday.Dialogue8Supposeyouarethetourguideandyouareleadingyourtourgrouptotheirrooms.Butoneofthetourgroupmembersisnotsatisfiedwithhisroombecausetheshowerinsidethebathroomisbrokenandthewindowcannotbeopened.Yourdialoguewillincludethefollowingpoints:A. Apologizefortheinconvenience.B. Asktheguestforthereasonsofdissatisfaction.C. Promisetotalkwiththehotelmanagerandchangetheroomifitisavailable.Dialogue9PerformasalocaltourguidetoverifytheitinerarywithMr.Smith,thetourleaderafterassigningtherooms.Youfindthattherearetwomoretouristattractionsinhistourplan.Mr.Smithinsiststhatthetripshouldbearrangedaccordingtohisplan.Yourdialoguewillincludethefollowingpoints:A. ApologizetoMr.Smithforthemistake.B. Reconfirmtheitinerarywiththetravelagencyandfindoutthereasonforthemistake.C.Offerthepossiblesolutionsaswellas thecompensations.Dialogue10Asalocalguide,youarediscussingtheitinerarywiththetourescort,Mr.Smith.Duetotheinfluenceofthetyphoon,alloutdoorscenicspotswillbeclosedtomorrow.Yourdialoguewillincludethefollowingpoints:A. ApologizetoMr.Smithfortheinconvenience.B. ExplainthereasontoMr.Smithandaskhimtoappeasethetourists.C. Offerthepossiblesolutionsaswellascompensations.Dialogue11Asalocaltourguide,youaretalkingabouttheitinerarywiththetourescort,Mr.Smith.Yourdialoguewillincludethefollowingpoints:A. AskMr.Smithforthetourists’expectationofthetourinthecity.B. Brieflyintroducesomefamoustourismattractionsinthecity.C. Givesomesuggestionsaboutthetourarrangement.Dialogue12Asatourescort,afterdiscussingthetourwiththelocaltourguide,youareexplainingscheduleoftomorrowtoyourtourgroupattheendofthedinner.Yourdialoguewillincludethefollowingpoints:A. Tellthetouriststheitineraryoftomorrow.B. Tellthetouriststhedeparturetimeandreturntime.C. Tellthetouriststhetimeofmorningcall.D. Tellthetouriststogotobedearlythiseveningandbeontimetomorrowmorning.Dialogue13Actasalocaltourguide.Itisthefirstmealtime.Whentendisheswithasoupasstipulatedinthecontractareserved,twotouriststellyouthattheyareBuddhistandaskMr.Wangtoarrangevegetarianmealforthem.Theysaytheymentionedthiswhentheysignedupforthetour.Makeadialoguewiththem.Yourdialoguewillincludethefollowingpoints:A. Tellthetouriststhatyouwillconfirmitwiththetravelagency.B. Apologizeforthemistake.C. Offersolutions.Dialogue14OneofyourguestswantstoknowsomethingaboutChinesecuisine,especiallyShandongcuisine.Actasalocaltourguideandmakeadialoguewithhim.Yourdialoguewillincludethefollowingpoints:A. IntroducesomeclassicalChinesecuisineandShandongcuisine.B. Introducesomespecialdishes.C. Recommendsomerestaurants.Dialogue15Asalocaltourguide,youareonthewaytoConfuciusTemple.Theguestsareveryinterestedinit.Makeadialoguewithhim.Yourdialoguewillincludethefollowingpoints:A. IntroducetheimportanceofConfuciusinChinesehistory.B. GiveabriefintroductiontoConfuciustemple.C. Answersomerelevantquestions.Dialogue16ThetouristisinterestedinChinesepaper-cutandwantstolearntheartofpaper-cuttingonthefreeDay.Asatourguide,pleaseintroduceChinesepaper-cuttotheguest.Yourdialoguewillincludethefollowingpoints:A. IntroducethehistoryandmainfeaturesofChinesepaper-cut.B. Introducesomeplaceswherethetouristcanlearntheartofpaper-cutting.C. Answertherelevantquestions.Dialogue17PerformasalocalguideinJinan.Yourguestswanttotastesomelocalsnacksandaskforyouradvice.Makeadialoguewiththem.Yourdialoguewillincludethefollowingpoints:A. Introducesomerepresentativelocalsnacks.B. RecommendtheguestswheretohavethegenuinesnacksinJinan.C.Tellthegueststopayattentiontofoodhygiene.Dialogue18Amemberofaninboundgroupaskstocancelhisjourneyforanemergencyathome.Actasthelocalguidetomakeadialoguewithhim.Yourdialoguewillincludethefollowingpoints:A. Askforthereasonsforcancellation.B. Soothethetourist.C. Tellhimhowtodealwithrelevantfees.D. Offerhelpforhisleaving.Dialogue19Supposeyouarethetourguide,youareleadinga26-membertourgrouptoMengshanMountain.Anoldcouplerequesttostayoutofthemountain-climbingprogram.Yourdialoguewillincludethefollowingpoints:A. Gettoknowthereasonsandshowyourunderstanding.B. Givethemsomeprecautions,andgranttheirrequest.C. Makeclearthemeetingplace,time,thebusnumber,yourphonenumber,etc...Dialogue20PerformasatourguidetakingagrouptotheseashoreofQingdao.Makesightseeingprecautionsbeforethegroupbeginsthetour.Makeadialoguewiththetourists.Yourdialoguewillincludethefollowingpoints:A.Remindthetouristsofthingstotakewiththem.B. Giveadviceabouthowtorelaxandenjoythemselvesontheseashore.C. Forbidanyswimmingwithoutpermission.D. Tellthegroupthetimeofgathering.Dialogue21Performasatourguide.Todayisafreeday,andoneofyourtouristswantsyoutogoshoppingwithher.Butyouhavealreadyhadanappointment.Yourdialoguewiththetouristwillincludethefollowingparts:A. Explainthereasonswhyyoucannotgowithher.B. Introducesomelocalproductsandwritedownthenameofthestores.C. Remindherofcomingbackearlier.Dialogue22Supposeyouareatourleader.SometouristswouldliketowatchtheperformanceofQingdaoCityLightShowintheevening.Yourdialoguewillincludethefollowingpoints:A. IntroduceQingdaoCityLightShowtothesetourists.B. Suggestthattheyshouldgotherebytaxi.ItisabouthalfanhourtodrivefromthehoteltotheLightShow.C. SuggestthattheyuseDidiCar-hailingapptorentacarandgobacktothehotelaftertheLightShow.Dialogue23Asalocalguide,youareheadingforTaierzhuangAncientTownwiththetourgroup.However,youfindthattwomembersarenotpresentwhenyoudothenosecount.Sometouriststellyouthatthetwotouristswouldratherstayatthehotel.Youhaveaconversationwiththetourescort,Mr.Smith.Yourdialoguewillincludethefollowingpoints:A.Askhimifhehasalreadyknownit.B. Reachanagreementwithhimabouthowtodealwiththetwotourists.C. Makeagoodarrangementforthetwoguests.Dialogue24Asthelocalguide,youareonthewaytothePenglaiPavilionwhenatouristsuddenlyfaintsandfallstothefloor.Afterbrieflycheckingthetourist,youhaveaconversationwithMr.Smith,thetourescort.Yourdialoguewillincludethefollowingpoints:A. Tellhimthesymptomsarequitelikethoseofaheartattack.B. Tellhimthatyouhavetostopthecoachandcallanambulance.C. Askhimtogiveyouahandtocomfortthegroup.Dialogue25AnAmericantouristloseshispassportwhilethegroupisdoingsightseeing.Actasthelocalguidetomakeadialoguewithhim.Yourdialoguewillincludethefollowingpoints:A. Offerthesolutionstothetouristfortheloss.B. Askforphotosforanewpassport.C. Tellthetouristtodeclaretheloss.D. Tellthetouristheshouldcovertheextraexpensehimself.Dialogue26Actasalocalguide.Youreceiveacallfromatouristwhogetsaseriousheadacheandasorethroatafterregistration.Yourushtohisroomandmakeadialoguewithhimwiththefollowingpoints:A.Inquireaboutthesymptom.B. Helphimtogetsomemedicineattheclinicinthehotel.C. Tellhimtopaythemedicalexpenseshimself.D. Persuadehimtostayinthehotel,andarrangethemealforhim.Dialogue27Supposeyouarethelocalguideandoneofyourgueststellsyouangrilythathisdiamondnecklaceislostintheroom.Yourdialoguewillincludethefollowingpoints:A.Soothetheguest.B.Inquirethedetails,includingthecolor,thesizeofthediamondnecklace,etc...C.Offersolutions.D.Tellthetouristthehotelregulationsofthevaluablesagain.Dialogue28Supposeyouarethetourguide,twoforeigntouriststellyouthattheygetintouchwiththeirlonglostfriendsandwanttoinv