国家开放大学专科《管理英语2》一平台机考第四大题阅读判断题库珍藏版

国家开放大学专科《管理英语2》一平台机考题库第四大题阅读理解判断题题库说明：2024年8月23日整理，适用于国家开放大学专科学员一平台期末机考考试。本大题共包含5小题，每小题4分，共计20分。阅读短文，判断句子正误，正确选“T”,错误选“F”。★Anannualreportofacompanyprovidesinformationaboutitsbusinessperformanceforcertainpeople.Thesepeopleincludetheinvestors,potentialinvestorsandotherstakeholders.Fromthereport,peoplecanunderstandthecompany’sbusinessscope,recentsituationandfuturedevelopment.Themainpartsofanannualreportusuallyincludechairman’sletter,financialstatementsandoperationanalysis.●CHAIRMAN’SLETTERUsually,anannualreportshouldcontainaletterfromthechairman.Thelettershouldprovidedetailsaboutthesuccessesandthechallengesofthepastyear.Itshouldalsoincludethefutureoutlookforthecompany.●OPERATIONANALYSISTheoperationanalysisisanoverviewofthebusinessinthepastyear.Itusuallyincludesnewhiresandnewproductintroductions.Atthesametime,itwillintroducebusinessacquisitionsandotherimportantissues.●FINANCIALSTATEMENTSThefinancialstatementsareveryimportantforanannualreport.Peoplecanknowthecompany’sperformanceinthepastfromthestatements.Itusuallyconsistsofthefollowingthreeaspects.Thefirstoneistheprofitandlossstatement.Thesecondoneisthebalancesheet.Andthethirdoneisthecashflowstatement.特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Anannualreportofacompanyprovidessomeinformationaboutitsbusinessperformanceforcertainpeople.(红色字体为本题正确答案选项)[答案]T[判断题]◆Peoplecanknoweverythingofthecompanyfromtheannualreport.(红色字体为本题正确答案选项)[答案]F[判断题]◆Anannualreportusuallyincludeschairman’sletter,financialstatementsandoperationanalysis.(红色字体为本题正确答案选项)[答案]T[判断题]◆Achairman’slettershouldincludethestrategicdirectionmovingforward.(红色字体为本题正确答案选项)[答案]T[判断题]◆Thispassageismainlyaboutthemainpartsofanannualreport.(红色字体为本题正确答案选项)[答案]T★Crosstrainingistraininganemployeetodoadifferentpartoftheorganization’swork.TrainingworkerAtodothetaskthatworkerBdoesandtrainingBtodoA’staskiscrosstraining.Crosstrainingisgoodformanagersbecauseitprovidesmoreflexibilityinmanagingtheworkforcetogetthejobdone.Ontheotherhand,crosstraininghassomebenefitsfortheemployeesaswell.Itletsthemlearnnewskills,makesthemmorevaluable,keepsthemstimulatedandreducesworkerboredom.

Crosstrainingcanbeusedinalmostanypositioninalmostanyindustry.Icrosstrainedsomeofmydesignengineerstogoonfieldinstallationtripsandgetfirsthandknowledgeofhowtheirdesignsworked,ordidn’twork,inthefield.Cashierscanbetrainedtostockshelvesandstockerstrainedtocashier.Thisallowsyoutoquicklyopenadditionalregistersifthecustomerqueuegetstoolong.

Asyoupreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.Carefullyselecttheemployeestobecrosstrained.Somepeopleliketolearnnewthings.Somearemorecomfortablestickingtowhattheyknow.Don’tdecidewhichemployeesarereadyforachangebasedontheirageorperformance.

特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Crosstrainingistraininganemployeetodoadifferentjobinadifferentcompany.(红色字体为本题正确答案选项)[答案]F[判断题]◆Crosstrainingisbeneficialnotonlyformanagersbutalsoforemployees.(红色字体为本题正确答案选项)[答案]T[判断题]◆Crosstrainingcanapplytoalmostanypositionandalmostanyindustry.(红色字体为本题正确答案选项)[答案]T[判断题]◆Notallemployeesaresuitabletobecrosstrained.(红色字体为本题正确答案选项)[答案]T[判断题]◆Youcandecidewhichemployeestobecrosstrainedaccordingtotheirage.(红色字体为本题正确答案选项)[答案]F★Everycoinhastwosidesandquestionnairesarenodifferent.Withquestionnaires,theadvantagesoutweighthedisadvantages.ADVANTAGESOFQUESTIONNAIRESComparedtoface-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.Also,questionnairesareeasytoanalyze,andcomputersoftwarecaneasilycompletedataentryandmaketablesfornearlyallsurveys.Questionnairesarefamiliartomostpeopleasnearlyeveryonehashadsomeexperiencecompletingone.Questionnairesreducebiaswhentherearenocluestoaffecttherespondents.DISADVANTAGESOFQUESTIONNAIRESOnemaindisadvantageofquestionnairesisthepossibilityoflowresponserateswhichreducesourconfidenceintheresults.Anotherdisadvantageistheyprovidelittleflexibilityfortherespondents.What’smore,manytimestherespondentisnotthesamepersonyousentthequestionnaireto.Finally,questionnairesarenotsuitableforsomepeople.Forexample,asurveytoagroupofpoorlyeducatedpeoplemightnotworkbecauseofreadingproblems.特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Theadvantagesofquestionnairearemorethandisadvantages.[答案]T[判断题]◆Questionnaireisthecheapestwayforcollectingdatafromrespondents.[答案]F[判断题]◆Questionnaireshavetheadvantageofbeinganalyzedeasilythroughthecomputersoftware.[答案]T[判断题]◆Questionnaireissuitableforeveryone.[答案]F[判断题]◆Therespondentisusuallythesamepersonyousentthequestionnaireto.[答案]T★Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem,themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.

(1)Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.

(2)Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcanactasoneofthecustomersinawheelchair,andseehowyou’retreated.(3)Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.

(4)Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted,theyusuallyworkwell.

(5)Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable,aswellastheleastcostly,ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.

Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant,you’rewastingyourtime.Implementone,two,threeoralloftheabovetechniques,andyourserviceandproductwillimproveovernight.

特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.(红色字体为本题正确答案选项)[答案]F[判断题]◆Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.(红色字体为本题正确答案选项)[答案]T[判断题]◆It’snotnecessarytoknowaboutthecustomers’needsandpreferences.(红色字体为本题正确答案选项)[答案]F[判断题]◆Questionnairesareusefulingettingfeedbackfromcustomers.(红色字体为本题正确答案选项)[答案]T[判断题]◆Front-linestaffhavenothingtodowithimprovingcustomerservice.(红色字体为本题正确答案选项)[答案]F★Goodcommunicationskillsarethekeytosuccessinlife,workandrelationships,Withouteffectivecommunication,amessagecanturnintoerror,misunderstanding,frustration,orevendisasterbybeingmisinterpretedorpoorlydelivered.

Thestepsforgoodcommunicationskills；

(1)Knowwhattosay.

Understandclearlythepurposeandintentofyourmessage.

(2)Knowhowtosay.

Beginbymakingeyecontact,whichshowsconfidence.Thenpayattentiontoyourbodylanguage.

(3)Listen.

Afteryou’vefinishedtalking,youshouldstop,listen,andlookforfeedbackandcluesofcomprehension,

(4)Reachunderstanding.

Tocommunicatewellistounderstandandbeunderstood.

MoreTipsforDevelopingGoodCommunicationSkills：

(1)Thebetteryouareabletoexpressyourself,thebetteryourabilitytocommunicate.(2)Practiceyourlisteningskills.Beconsiderateofotherspeakersbywaitinguntiltheyaredonebeforestatingyourviews.

(3)Learntounderstandandappreciatedifferentviewsbybeingopen-minded.Itwillinturn,gainyoumorecooperationandunderstanding.

(4)Avoidtryingtocommunicatewheninanemotionalstate.Taketimetoconsideryourpositionthroughbeforespeaking.

Whenyoutakethetimetodevelopgoodcommunicationskills,itmeansyouopenyourselfuptobetterrelationships,morecareeropportunities,andincreasedself-confidence.Moreover,youreachhigherlevelsofmutualunderstandingandcooperationwhilesuccessfullyattainingyourgoals.

特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Amessagemustbeunderstood,interpretedordeliveredcorrectlywithcommunication.(红色字体为本题正确答案选项)[答案]F[判断题]◆Whenyoutalkwithothersyoucanpaylittleattentiontoyourbodylanguage.(红色字体为本题正确答案选项)[答案]F[判断题]◆Thebetteryouareabletounderstandothers,thebetteryourabilitytocommunicate.(红色字体为本题正确答案选项)[答案]F[判断题]◆Beforestatingyouropinions,you’dbetterletthespeakerfinishhisorhertalkingfirst.(红色字体为本题正确答案选项)[答案]T[判断题]◆Don’targueordebatewithothersifyoufeelangryordispleased.(红色字体为本题正确答案选项)[答案]T★Hiringtherightemployeeisachallengingprocessforacompany.Abadhirenotjustwastesyourtimeandmoney,butalsoimpactstheteamspiritandcompanymorale.Agoodhire,however,paysyoubackinemployeeproductivity,successfulemploymentrelationship,andbusinesscultureenhancement.Herearecertainrulesthatyoucanusetoselecttherightemployee.Designaneffectiveadvertisement.Aclearlytargetedadattractsqualifiedcandidatesanddiscouragesothers.Youcanmakeyouradmoreeffectivewithapreciseandspecificjobdescription.Asktherightjobinterviewquestions.Thepurposeoftheinterviewistofindoutifthecandidateisastrongfittoyourbusiness.Byusingasequenceofparticularlydesignedquestions,youareabletogetatruepictureofyourpotentialemployee.Checkbackgroundsandreferences.Backgroundcheckinghelpsyoureducerisksandimprovetheoverallqualityofhire.Youneedtoverifythatallthepresented,credentials,skills,andexperienceareactuallypossessedbyyourcandidate.特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Hiringthewrongemployeeisexpensive,costlytoacompany,andtimeconsuming.[答案]T[判断题]◆Acompanyhastospendalotofmoneyhiringarightemployee.[答案]F[判断题]◆Anadvertisementwithacleartargetwillmakeallcandidateslosecourage.[答案]F[判断题]◆Welldesignedinterviewquestionscanhelpyouknowmoreaboutthecandidates.[答案]T[判断题]◆Workexperienceisoneoftheprimarythingsforanemployertoverifyinbackgroundchecking.[答案]T★Ifyoutakethefollowingsteps,youcanmakeasatisfactoryannualreport.Andyourbossandothersupporterswillbeimpressed.Definingyouraccomplishments.Whatdifferencedidyoumake?Whathaschangedinyourcommunityorfieldbecauseofyourworkoverthepastyear?Takeallofyouractivitiesoverthelast12monthsanddividethemintothreetofivemajoraccomplishments.Lessismore：Beselective.Ifyouincludeeverything,theannualreportbecomesclutteredwithinformation.Youshouldthinkaboutwhatyouwanttofocuson,andthenselectstatisticstorepresentthatandhighlightkeyachievementswithphotos,orcasestudies,etc.Addingvisualsandcharts：Visualsandchartscanreducetheneedfortextsanddetails.Andtheywillmakethereportmoreattractive.It’sgreatifyouproduceafullcolorpublicationwithlotsofnicephotography.Ofcourse,itwilldependonyourresources.Astrongcalltoaction：Astrongcalltoactionattheendofyourreportwillimpressthereadersdeeply.Makeitclearwhatyou’dlikeyourreaderstodooncethey’vereadit,suchasdonate,purchaseservices,etc.特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Beforewritingthereport,youshouldgatheralltheworkyouhavedoneoverthepastyear.[答案]T[判断题]◆Thecontentsofthereportshouldbeselective.[答案]T[判断题]◆Theidiom“apictureisworthathousandwords”isappropriatehere.[答案]T[判断题]◆Theapplicationofvisualsandchartscanmakethereportmoreboring.[答案]F[判断题]◆Endingthereportwithastrongcalltoactionwilloffendhereaders.[答案]F★Onemorning,WuLiangdiscoveredthatherclassroomhadchanged.Shefoundthatthedeskswerenolongerinrows,butpushedtogethertomakeeightbiggerdesks.Shewassoexcitedaboutitforthefirsttwodaysthatshecouldn’tlistentotheteacherscarefully.Butsoonsheandherclassmatesgotusedtothisnewclassroomarrangement.“Nowourclassisquieter,”saidWu.“What’smore,wecancomeupwithourownideasandlearnmorethroughdiscussion.It’sabetterwaytostudy.”LiYulikedit,too.“Groupmembersfirstdiscuss,”hesaid,“andthenpresenttothewholeclass.Itmakesusbelieveinourselves.”ThiswaspartofareformatLi’sschool.Theschoolmadethisreformbecausetheywantedtoofferstudentseasierwaystostudyandmorechancestodiscuss.“Ourschoolhopestoimprovestudents’abilitiestostudybythemselvesandworkingroups.”saidZhangMing,anEnglishteacher.However,thereformhasdemandedmorefromteachers.Nowtheyhaveonly15minutestogivealessonthatwouldhavebeentaughtin45minutesbefore.Itisdifficulttoteachinsuchashorttime.Theteachershavetofindbetterwaystoteachmoreeffectively.“Thereformdemandsmore,butI’msureitishelpful.”addedZhangMing.特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆ItwaseasierforWuLiangtodiscusswithotherstudentsinclassafterthenewclassroomarrangement.[答案]T[判断题]◆Theschoolmadethereforminordertoofferstudentsmoreseatstostudy.[答案]F[判断题]◆Thereformhasdemandedmorefromteachers.[答案]T[判断题]◆WuLiangandherclassmateslikethenewclassroomarrangement.[答案]F[判断题]◆ThebesttitleofthispassagemaybeNewLookinClass.[答案]T★Questionnaires:Advantages&DisadvantagesEverycoinhastwosidesandquestionnairesarenodifferent.Withquestionnaires,theadvantagesoutweighthedisadvantages.ADVANTAGESOFQUESTIONNAIRESComparedtoface-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.Also,questionnairesareeasytoanalyze,andcomputersoftwarecaneasilycompletedataentryandmaketablesfornearlyallsurveys.Questionnairesarefamiliartomostpeopleasnearlyeveryonehashadsomeexperiencecompletingone.Questionnairesreducebiaswhentherearenocluestoaffecttherespondents.DISADVANTAGESOFQUESTIONNAIRESOnemaindisadvantageofquestionnairesisthepossibilityoflowresponserateswhichreducesourconfidenceintheresults.Anotherdisadvantageistheyprovidelittleflexibilityfortherespondents.What’smore,manytimestherespondentisnotthesamepersonyousentthequestionnaireto.Finally,questionnairesarenotsuitableforsomepeople.Forexample,asurveytoagroupofpoorlyeducatedpeoplemightnotworkbecauseofreadingproblems.特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Theadvantagesofquestionnairearemorethandisadvantages.(红色字体为本题正确答案选项)[答案]T[判断题]◆Questionnaireisthecheapestwayforcollectingdatafromrespondents.(红色字体为本题正确答案选项)[答案]F[判断题]◆Questionnaireshavetheadvantageofbeinganalyzedeasilythroughthecomputersoftware.(红色字体为本题正确答案选项)[答案]T[判断题]◆Questionnaireissuitableforeveryone.(红色字体为本题正确答案选项)[答案]F[判断题]◆Therespondentisusuallythesamepersonyousentthequestionnaireto.(红色字体为本题正确答案选项)[答案]T★SixteenyearsagoIlearnedthislessoninthebackofaNewYorkCitytaxicab.Here’swhathappened.Ihoppedinataxi,andwetookoffforGrandCentralStation,Weweredrivingintherightlanewhen,allofasudden,ablackcarjumpedoutofaparkingspacerightinfrontofus.Mytaxidriverslammedonhisbrakes,skidded,andmissedtheothercar’sbackendbyjustinches!Thedriveroftheothercar,whoalmostcausedabigaccident,startedyellingbadwordsatus.Mytaxidriverjustsmiledandwavedattheguy.AndImeanhewasfriendly.So,Isaid,“Whydidyoujustdothat?Thisguyalmostruinedyourcarandsentustothehospital!”AndthisiswhenmytaxidrivertoldmewhatInowcall“TheLawoftheGarbageTruck.”Manypeoplearelikegarbage(rubbish)trucks.Theyrunaroundfullofgarbage,fulloffrustration,fullofanger,andfullofdisappointment,Astheirgarbagepilesup,theyneedaplacetodumpit.Andifyouletthem,they’lldumpitonyou.Whensomeonewantstodumponyou,don’ttakeitpersonally.Youjustsmile,wave,wishthemwell,andmoveon.You’llbehappywithwhatyoudid.Istartedthinking,howoftendoIletGarbageTrucksrunrightoverme?AndhowoftendoItaketheirgarbageandspreadittootherpeopleatwork,athome,oronthestreets?ItwasthatdayIsaid,“I’mnotgoingtodoanymore.”SuccessfulpeopledonotletGarbageTruckstakeovertheirday.Whataboutyou?Ifyouletmoregarbagetruckspassyouby,you’llbehappier.Life’stooshorttowakeupinthemorningwithregrets.So,Lovethepeoplewhotreatyouright.Forgetabouttheoneswhodon’t,特别提醒：本题共5个小题,需要拉动答题框右边的滚动条使5个试题显示出来做答！！[判断题]◆Onedaythetaxialmosthitanothercar.[答案]T[判断题]◆Theauthordumpedsomegarbageinfrontofhiscar.[答案]F[判断题]◆Manypeopleliketodrivegarbagetrucks.[答案]T[判断题]◆Theauthorusedtohavealotofmoney.[答案]F[判断题]◆Ifpeople“dumpgarbage”onyou,tryyourbesttopersuadethemnottodothatagain.[答案]F★USETHESE5(OF10)TIPSTOSTARTYOUREVENTPLANNINGCAREERSTEP1-Getexperienceandvolunteeryourtimeindifferenteventservices.Therearesomanyaspectsofeventsincluding,workingforagraduationevent,asportscompetition,volunteeringfornonprofits,andworkingforanestablishedeventplanner.Yourlong-termsuccessineventplanningwillbebasedontheexperienceyouhad.Makesureyouhavesomesolidskillsin:*Verbalandwrittencommunications*Organizationandtimemanagement*Negotiationandbudgetmanagement*Creativity,marketing,publicrelationsandmoreSTEP2-Moveintoapositionwithsomeresponsibility.Insteadofjustvolunteering,becomethefundraisingchairforanonprofit,becomeacateringmanager,ortakeonalead-planningroleataneventplanningcompany.STEP3-Areyoufamiliarwiththesaying,it’snotwhatyouknow,butwhoyouknow?Ineventplanning,networkingiskey!Whereveryougo,collectcontactinformationforthepeopleyoumeet.STEP4-Createaneventalbu