外贸邮件回复流程教材模板

TOC\o"1-4"\h\z\u1. 开发信 31.1介绍产品 31.2介绍企业 31.3 开发信回复 41.3.1问报价 42. 回复询盘 62.1旺旺直接回复询盘 62.1.1发送具体事宜到email 62.1.2宣传产品 62.1.3发送具体事宜到email并宣传产品 72.1.4请求立即聊天工具 72.2邮件回复询盘 82.3邮件无回复 92.4报价或emailcatalog后无回复 92.4价格回访 112.4.1第一次回访 112.4.2第二次问询： 112.4.3第三次问询： 12仍然无回复重新报价 12问询对新价格意见 132.5新报价后用户迟迟不回复 142.6用户砍价 153. 样品 153.1寄样前预备： 153.1.1寄样品（通知用户品名，规格，寄样日期，快件号码等） 163.1.2问询用户是否收到样品，意见怎样，检验结果，改善意见 163.2寄改善后样品 163.2.1问询用户是否收到样品，意见怎样，检验结果 164. 订单 174.1样品合格，是否下订单，何时下订单 174.2催问用户下订单 175. 信用证 185.1催开信用证 185.2修改信用证 186. 出货事宜 197. 给用户发装运通知 198. 通知用户寄单事宜 208.1告诉用户寄单日期，快件号码 209. 货物跟踪 209.1问询用户是否收到货物，有没有意见。 2010.问询结汇情况 2010.1当碰到用户未付款订单时： 2110.2当你已收到付款订单时 2110.3当你已发货后： 2111.当用户投诉产品质量有问题时： 2112.邮件回复常见语 23收到来信 23久未通信 23未立即回信 23久无音信： 24表示歉意难过： 24碰到不好事情 2413.多种问题该怎样回复 24当订单已完成时： 24当货物已断货时： 24当你为用户提供折扣时： 25当有大量订单询价时： 25当买家要求免运费时： 25当未付款订单改完后价格再次催款时： 25当外贸员工向买家堆荐新品时： 25无法提供用户想要产品时回复 2614.回复询盘内容该写什么 27报价管理 27PI处理 27

开发信1.1介绍产品DearSir/Madam,ThisisQueentyfromHDVcompany,specializedintheSFPtransceiverandmediaconverterforyears.Thebestqualityandcheappriceofourproductswillsatisfyyourneeds.ourmainproductsarethefollowing:1*9SFP,

SFF,

CSFP,SFP+,

XFP,

X2,

XENPAK...MediaconverterONUPOESwitchect.Bestregards,QueentyKwokInternationalSalesDepartment

Website:Address:XuDaIndustrialBuilding,FenghuangFirstIndustrialZone,Bao'anDistrict,ShenZhen,518103,China.

E-mail::WhatsApp+86:Skypequeenty1995:WeChatKwokQueenty:QQ:ICQ1.2介绍企业Dearsir/madam,ThisisQueentyfromHDVcompany,Wearean

OEMmanufaturewith

10yearsexperience.Wehave

Morethan100workersand

Over10salesman.

TheproductwithRoHscertificationOEMmanufature10yearsexperienceMorethan100workersOver10salesmanFreesamplesRoHsTP-Link&ZYXELcooperateOvertwiceexhibitionseveryyearDearSir,

ThisisQueentyfromHDV,

Ireviewyourwebsiteproductsfp.That'sourmianproduct(RoHs).Wearean

OEM

fiberopticequipmentfactory

with10yearsexperience.

Morethan

10salesmanand100workers.Wealsohaveourown

patent

inmodule.Cooperatewith

TP-link

and

ZYEXL.

So,

thequalitycanbeguaranteedunderthe

inexpensiveprice.Sincerelyhopetocooperatewithyou.AnyquestionarewelcometoreplyBestRegardsQueenty.开发信回复1.3.1要报价Hereisour1.25sfptransceiverpriceforyourreference.Model:

SFP-1.25G-1310-20KM-SM

FOBShenzhen:

$5.60/pcDatarate:1.25GWavelength:1310nmDistance:20KMConnector:LCCompatible:CiscoWarranty:3yearsIfanyrequirements,plstellmefreely.DearMr.BrunoFelicidadeJones,Queentyherefrom

HDV,

exportingSFPandmediaconverter.Ifyouwannatohaveourspecificationtohavealook？contacme.Name:GIGABITMEDIACONVERTERWITHSFPPORT1port(RJ45)

10/100/1000M:OneSFPport,1.25GbpsAuto-MDI/MDI-XLEDindicatorsforsystemmonitoringMultimodeandSinglemodeSFPmodulesavailableDimensions(mm):95x70x263yearswarrantyPrice:

just

$8.00USD/PieceHello,

Haveagreatday!Hereisournewproductepononu.WeofferOEMserviceandcolorisoptional.

Anyrequirements,plstellmefreely.

Thankyou.CherMonsieurXXdistingué,

C'estXXdelaSociétéXXduNouveauMatériau.J'aivusurlesitewebAlibabaàlafindumoisdejuilletquevotresociétévoudraitacheteruneplaquecompositedepolyuréthaneutiliséedansl'entrepôtfrigorifique.Jevousavaisenvoyéparméldesinformationssurnosproduits,maisjen'aipasencorereçudesréponsesdevotrepart.Jenesaispassivotreentrepriseadéjàdéterminélesfournisseursdeceproduit.

Onpossèdenotrepropreusineprofessionnelle,avecdeséquipementsdeproductionavancés,surunebasedelaqualitédesproduitsdeclasse,sefigurantparmilespremiersquatrefabricantsprincipauxdelaChinedanslaproductiondesplaquescompositesenpolyuréthane.Actuellement,95%desfournisseurssurlemarchéoffrentdesplaquescompositesàladensitédepolyuréthanede30kg/m3,maislanôtrede45KG/m3,quiesttrèsbonnepourlaconstructiond'entrepôtsfrigorifiques.

Dansl'attentedevotreréponse,veuillezagréer,MonsieurXX,l'expressiondenossalutationstrèssincères.尊敬XX，

我是XX新型材料XX。7月底我在阿里巴巴上看到贵企业想采购聚氨酯复合板作为冷库板。我经过电子邮箱给贵企业发送了部分相关我们产品信息，不过一直没有得到回复。不知道贵企业现在是否确定了聚氨酯复合板供给商。

我企业拥有自己专业工厂，优异生产设备、产品质量一流，是中国排名前4聚氨酯复合板生产商。现在市场上95%供给商所供给复合板聚氨酯密度为30KG/m3，而我们所供给聚氨酯密度达成了45KG/m3。很适合于冷库建设。

真诚期望得到您回复。

回复询盘2.1旺旺直接回复询盘2.1.1发送具体事宜到emailThanksforyourinquiry

Iwillsendyouthedetailstoyouremail.

Bestregards,InternationalSalesDepartment

QueentyKwok

Email:

Skype:queenty1995Wechat:KwokQueenty

WhatSapp:

0086-2.1.2宣传产品DearSir/Madam,

ThisisQueentyfromHDVcompany,specializedintheSFPtransceiverandmediaconverterforyears.Thebestqualityandcheappriceofourproductswillsatisfyyourneeds.ourmainproductsarethefollowing:1*9SFP,

SFF,

CSFP,SFP+,

XFP,

X2,

XENPAK...MediaconverterONUPOESwitchect.Ifyouhaveanyinterest,plscontactme:

Bestregards,InternationalSalesDepartment

QueentyKwok

Email:

Skype:queenty1995Wechat:KwokQueenty

WhatSapp:

0086-2.1.3发送具体事宜到email并宣传产品Thanksforyourinquiry,HDVQueentyhere.Iwillsendyouthedetailtoyouremai.Ourmainproductis

1*9SFP,

SFF,

CSFP,SFP+,

XFP,

X2,

XENPAK...MediaconverterONUPOESwitchect.Ifyoualsoneedit,plscontactme.BestRegards,QueentyKwok

E-mail:WhatsApp

+86Skype

queenty1995WeChat

KwokQueentyQQ

ICQ

2.1.4请求立即聊天工具Mydear,

Canugivemeyourinstantcommunicationcontactoremail.thatIcansendyouthedetailsmoreefficient.

Bestregards,InternationalSalesDepartment

QueentyKwok

Email:

Skype:queenty1995Wechat:KwokQueenty

WhatSapp:

0086-2.2邮件回复询盘DearMr.Dave,Gladtogetyourinquiryof***.Accordingtoyourrequirement,theSinglefiber10/100M-20KMmediaconverter,wearesupplyingtoEuropeanmarketsaremainly$13/pair,500pair,$12.5/pair,1000pair.Under100pairquantity,pricesvaryfrom13USD–15USDpairbasedondifferentchip.Meanwhile,afterastudyofyourcompanyandsaleschannel,wefoundyou’resupplyingmediaconverteritemsformanychain-storeandxxxsupermarketinPoland,soIthinktheregularpackagingwayisnotsuitableforthesecustomers.Wehaveanotherpackagingwayspecializeinsupplyingstoreandsupermarkets,it’s50pcsglovesperbagwithheaderblockwithaeuroholeforhanlingon,then200bags/carton.Webelievethisismoresuitableforyourdemand.What’smore,ifyouhaveplantoexpandtheproductsupplies,Ithinkit’sveryworthtoconsiderourvinylgloves,whicharehotsellonPolishmarket.VinylglovenowismoreandmorepopularinEuropeanmarket,it’smoredurableandflexible.It’soneofourmostcompetitiveproductssoI’msurethatwillbehelpfultoexpandyourbusiness.Ifyouhaveinterestincooperatingwithus,wecanprovidebothtypesofglovesforyourevaluation.Welookforwardtoyourkindlyreplyandfurtherdiscussion.Thanksandbestregards,

QueentyDearMr.Dave,

Thanksforyourinquiryabout***onXX,.

Inordertoquoteyourightprice,pleaseinformusthedetailspecificationsuchasdate,fibertype,distanceandsoon.

Lookingforwardtohearingfromyousoon.Thankyouandbestregards,Queenty.2.3邮件无回复Dearsir,

Goodmorning!HDVQueentyhere.Hopeyouhavegotawonderfultoday!Forseveraldaysnonewsfromyou,Ifyouhavereceivedouremailaboutyourlastedinquiry***?Anycommentsbyreturnwillbemuchappreciated.Lookingforwardtoyourpromptresponse,Thanksandbestregards,

Queenty2.4报价或emailcatalog后无回复DearMr.Dave,

Goodafternoon,QueentyherefromHDV,Ifthe***isworkableforyourmarket.Mayweknowyourideaaboutouroffer?Wewouldliketosatisfyyou,Ifthereanythingwecandoforyou,weshallbemorepleased.hopetogetreplyfromyou.

Bestregards,Queenty.DearMr.Dave,

Wisheverythinggoeswellwithyouandyouresteemedcompany!weareinreceiptofyourinquiryat10th,andthecatalogueswassendasyourequest.Wehopetheywillhelpyouinmakingyourselection.wishwewillpromotebusinessaswellasfriendship!

Bestwishes

QueentyDearMr.Dave,Nowiamwritingforkeepingintouchwithyouforfurtherbusiness.ifanynewinquiry,welcomehereandiwilltrymybesttosatisfyyouwellwithcompetitivepricesasperyourrequest.bytheway,howaboutyourorderwithitem***?ifstillpendingIwouldliketoofferourlatestpricestopromoteanopportunitytocooperatewitheachother.Thanksandbestregards,

Queenty

2.4价格回访2.4.1第一次回访：DearMr/MsXXRetheXXproducts.WehavequotedyouFOB/CIF/pricebye-mailddXXXX,..Haveyoureceivedit?Pleasecheckitandletmeknowyourcommentsabouttheprice.Lookingforwardtohearingfromyousoon.Thankyouandbestregard,QueentyDearMr/MsXXRetheXXproducts.wehavee-mailedyouFOB/CIF/priceafterCantonFaironOct24,.Hopeyouhavereceivedit.What'syouropinion?Canyouacceptit?Ifyouhaveanyproblems,pleaseletmeknow,Iwilltrytosolveit.Lookingforwardtohearingfromyousoon.Thankyouandbestregard,Queenty2.4.2第二次问询：DearMr/MsXXRetheXXproducts,Ihavee-mailtheFOBQINGAOpricetoyou10th,.Andaskedforyourcomments.Butstillnoreply.Haveyoureceivedit?Pleasereviewitandletmeknowyourcomments.Ifanyproblems,pleasedon'thesitatetocontactus,Weshallbepleasedtobeofservicetoyouatalltimes.Thanksinadvanceforyourquickreply!Queenty2.4.3第三次问询：DearMs/MsXXReXXproducts,wehavequotedyouFOB/CIF/pricebye-mailafterCantonFaironOct24,.Butforalongtime,youhaven'trepliedus.Sowesenttwoe-mailtoyouaskingforyourcommentsonNov9andNov21,.Butstillnoreply.NowI'dliketoknowwhetheryoustillinterestedinthisitem.Lookingforwardtohearingfromyousoon.QueentyDearMr/MsXXReXXproducts,wehavecontactedyoutwotimes.Butstillnoyourconfirmation.Nowourfactoryhasbeenfullofproduction.Ifyoustillcan'tconfirm,I'mafraidwecan'tarrangeforyourorder.Sopleaseinformyourcustomerandsendusconfirmationassoonaspossible.Lookingforwardtohearingfromyousoon.仍然无回复重新报价1)DearMr./Ms.XXReXXproducts,wehavequotedyouFOBQINGAOprice,Butforalongtime,youhaven'treplyus.Sowesenttwoe-mailtoyouaskingforyourcommentsonNov13andNov23,.Nowweherekindlyrequoteyoutheadjustedpriceasfollows:USDXX/pcHopeyoucanacceptthisprice.Ifsamplerequired,wewillsendtoyouforyourapproval.Thanksinadvanceforyourquickreply!2))DearMr./Ms.XXReXXproducts,IhavequotedyouFOBQINGAOprice..Wehavecheckedourfactoryabouttheprice,Nowwehererequoteyouthenewpriceasfollows,USDXX/pcHopeyoucanacceptthisprice.Ifsamplerequired,wewillsendtoyouforyourapproval.问询对新价格意见DearMr./Ms.XXReXXproducts,inordertobuildourfurtherbusinessrelationship.wehaverequoteyounewpriceonXX,.Haveyoureceivedit?.Ifyoucheckothersuppliers,youwillfindthisisourbottomprice,hopeyousatisfiedthistimeandacceptit.

2.5新报价后用户迟迟不回复DearMr.Dave,Didyoureceiveourquotationondec12th?Andnoreplyfromyou.Iwaswaitinguntilallthecolleagueslefttheoffice.Maybeyouareverybusy.Socouldyoupleasetakesometimetogivemeareply?AndkindlygivemesomeadviceonXX(products)LookforwardyourreplyThanksandregardsQueentyDearMr.Dave,Hopeyoustillrememberme,IhavesentyouquotationforXX(products)onXX(date),wellmaybeyouareverybusy,andIunderstand.Ireviewyourwebsiteverycarefully,andhavemuchintereststomakeastartforourcooperationtoprovidethebestspecialservice.CouldyougivemesomeadvicesothatwecandobetterThanksandbestregards,Queenty

2.6用户砍价DearMr.Dave,Sorryformylatereply,Ihavediscussedwithourbossforalongtime,butregardingthepriceisnearourbottomline,youknowthemarketischangingeveryday,anditishardtocutmoreoncostasweneedtheproductswithbestquality.Butwetreasureourfirstcooperation,soweallowyoua2%discount,thisisthebestIcandoforyou.Ihopethatifyouhavethewilltocooperate,plsdon’tjustfocusontheprice,thequalityalsoimportant.Hopetogetyourcomments.Thanksandregards,Queenty样品3.1寄样前预备：DearMr/MsXX1）TheXXsamplesareready,nowwewouldliketoverifythespecification,sizeandquanlityandyourdetailaddress(includingtelephone,faxno.)asfollows:Whenwereceiveyourconfirm,wewillsendittoyouASAP.2）Retheexpressandsamplefee,wouldyousharehalf?Becausethecostisveryhighforus.Ifyouagreethistime,whenyouorder,wewilldeducttheabovefee.BestRegards,Queenty3.1.1寄样品（通知用户品名，规格，寄样日期，快件号码等）DearMr/MsXXReXXsamples,wehavesenttwopiecestoyoubyEMSlastweek.ThetrackingNoisXXXX,pleasecheckreceiveit.BestRegards,Queenty3.1.2问询用户是否收到样品，意见怎样，检验结果，改善意见DearMr/MsXXReXXXsamples,haveyouhavereceivedit?Wewouldliketoknowtheinspectionresultsandyouropinion?Ifanyproblem,pleaseinformuswithouthesitationsothatwecantryourbesttosolveforyou.BestRegards,Queenty3.2寄改善后样品DearMr/MsXXReXXXproducts,wehavesenttheimprovedsamplestoyou,byEMSlastweek.ThetrackingNoisXXXX,pleasecheckreceiveit.Hopeyouwillbesatisfiedit.BestRegards,Queenty3.2.1问询用户是否收到样品，意见怎样，检验结果DearMr/MsXXReXXXproducts,wehavesenttheimprovedsamplestoyou,Haveyoureceivedit?Pleaseletusknowyouropinion.Hopeyousatisfiedthistime.BestRegards,Queenty订单4.1样品合格，是否下订单，何时下订单(1)DearMr/MsXXReXXproducts,youtoldusthesampleshadpassedthetest.Nowwouldyouconsiderpurchasingaboveitems?Pleaseletusknowyouropinionatanearlydate.Lookingforwardtohearingfromyousoon.Hopetostartanewbusinessinthenearfuture!BestRegards,Queenty(2)DearMr/MsXXReXXproducts,youhavesentusthetestreportonDec14,.Andinformedusyouwouldplaceanorderforit.Nowwestillwaitforyourorder.Couldyoutellmewhenyouwillplacetheorder?BestRegards,Queenty4.2催问用户下订单DearMr/MsXXReXXproducts，youtoldusyouwouldpurchaseorderonXXX,.Butwestillnoreplyyouorderforalongtime.Nowpleasetelluswhenyouwillordersothatwecanarrangetheproduction.ASAPBestRegards,Queenty信用证5.1催开信用证DearMr/MsXXRecontractNo.XXX,wehavefaxedtheproformainvoicetoyou,theshipmentdateiscomingnear,butwestillnotreceiveyourL/Cfromourbank.Nowwe'dliketoknowifyouhaveissuedtheL/Cornot.Ifyes,pleasetellustheL/CNo.andadvisingbankname,Ifnot,pleaseissueitassoonaspossiblesothatwecanarrangetheshipmentasperyourL/Crequest.Whenyouissuedit,pleasefaxusthecopy.BestRegards,Queenty5.2修改信用证DearMr./Ms.XXThanksforyouL/Cissued.Butafterreviewit,wefoundsomediscrepanciesneedtoamendasfollows:1)PleaseamendclauseXXasto:2)PleasedeleteclauseXXIfyouamendtheL/C,pleasefaxittous.Thankyouandbestregards,QueentyDearMr.Mr/MsXXRetheL/CNo.XXX,contractNo.XXX,youhaveconfirmedtoamendtheclause44AastoSHANGHAI,CHINAinsteadofQINGDAO,CHINA.Butwestillhaven'treceivedtheL/Camendmentadvicefromourbank.I'dliketoknowhaveyouinformedyourbanktoamendit?Iamveryappreciatedforyourquickreply!BestRegards,Queenty出货事宜DearMr.Mr/MsXXRecontractNo.XX,wearepleasedtoinformyoutheproductsareready.Nowwe'dliketoconfirmthefollowingdetails:Packingsize/quanlity:Shippingmarks:Wewilltryourbesttoarrangeasperyourrequest.Alsopleaseinformusthedetaildocumentssothatwecanmakeforyouasap.(D/A,D/P,TT时)BestRegards,Queenty给用户发装运通知DearMr./Ms.XXRetheorderNo.XX,theInvoiceNo.XX,thegoodshavebeenshippedonSS"COSCONAPOLI004W"onOct25,.TheB/LNoisGMQD26103016,TheETAdateisaboutNov21,.Thedocumentshavebeenfaxedtoyou.Pleasecheckit.BestRegards,Queenty通知用户寄单事宜8.1告诉用户寄单日期，快件号码DearMr./Ms.XXRetheL/CNo.XX,(ContractNoXX),invoiceNo.XX,havesenttoyoubyDHLonNov17,.TheDHLNois,Pleasecheckit.Maybe,ithasarrivedonNov20,.BestRegards,Queenty货物跟踪9.1问询用户是否收到货物，有没有意见。DearMr./MsXXRe06RF33202,originaldocumentshavesenttoyoubyTNTonNov20,.Nowhaveyoureceiveddocumentsandpickedupthecargos?Ifanyproblems,pleasecontactus,wewillsolveforyou.BestRegards,Queenty10.问询结汇情况DearMr/Ms,ReinvoiceNoXXX,plsletusknowifyouhavearrangedpayment,Ifyouhavepaid,pleaseinformusthepaymentdateandfaxusthepaymentnoticesothatwecancheckfromourbank.Iamappreciatedforyourearlyreply.Thankyouandbestregards,Queenty10.1当碰到用户未付款订单时：DearsirWehavegotyourorderofXXX.Butitseemsthattheorderisstillunpaid.Ifthere’sanythingcouldhelpwiththeprice,etc.,pleasefeelfreetocontactme.Afterthepaymentisconfrrnediwillprocesstheorderandshipitoutassoonaspossible.ThanksandBestRegards！Queenty10.2当你已收到付款订单时：DearsirYourpaymentforitemXXXhasbeenconfirmed.WewillshipyourorderoutwithinXXXbusinessdaysaspromised.Afterdoingso,wewillsendyouane-mailnotifyingyouofthetrackingnumber.Ifyouhaveanyotherquestionspleasefeelfreetoletmeknow.ThanksandBestRegards！Queenty10.3当你已发货后：DearsirTheitemXXXyouorderedhasalreadybeenshippedoutandthetrackingnumberisXXXXXXX.Theshippingetatueisasfollows:XXXXXXX.Youwillgetitsoon.Thanksforyoursupport!ThanksandBestRegards！Queenty11.当用户投诉产品质量有问题时：

Dearsir

Iamverysorrytohearaboutthat.SinceIdidcarefullychecktheorderandthepackagetomakesureeverythingwasingoodconditionbeforeshippingitout,Isupposethatthedamagemighthavehappenedduringthetransportation.ButI’mstillverysorryfortheinconveniencethishasbroughtyouIguaranteethatiwillgiveyoumorediscountstomakethisupcenttimeyoubuyfromus.ThanksforyourunderstandingThanksandBestRegards！Queenty

12.邮件回复常见语1、thereforwealwaysputthequalityasthefirstconsideration所以我们总是把质量放在第一位2、wouldittoomuchtoaskyoutorespondmyquestionbytomorrow?能够请你在明天以前回复吗3、thepricewegiveisalmostreachourbottomline我们所给价钱已经靠近我们底线了4、thevalidityofthequotationisaboutthe10days报价使用期大约是十天左右5、moreoverwekeepthepriceclosetothecostsoftheproduction.再说，我们价格已经靠近生产费用边缘1、willyoukindlytellthequantityyourequiresoastounableustosortouttheoffers?为了方便我们报价，你能通知数量吗，2、youshouldtakethequalityintoconsideration你必需考虑到质量问题3、wemayreconsiderourofferifyourorderisbigenough假如你们数量足够大话，我们能够重新考虑价格4、i’dliketotellyouwhatithinkaboutthat我想告诉你部分我想法5、butconsiderthequality,ourpriceisquitereasonable.不过考虑到质量，我们报价是很合理部分实用英语系列：收到来信：1、ihavejustreceivedyourkindletter.2、iwasveryhappy/glad/delighted/pleasedtoreceiveyourletteryesterdaymorning.3、yourkindletterofsaturdayarrivedthismorining久未通信：1、plspardonmelonginwritingtoyou2、imustapologizefornothavingwrittentoyoupreviously未立即回信1、iapologizeforthedelayinmyreply2、iapologizeforbeingadaylatewiththedelayreplytoyou3、havinglostyourlastemail,ihavenotbeenabletoreplysooner久无音信：1、ihavenotheardawordyouforalongtime2、therehasbeennonewsfromyouforages3、Asihavenotheardofyouforlong,ifeelanxious表示歉意难过：plsacceptmysincerestapologiesfortheinconvenienceifearwecausedyou碰到不好事情1、ihavedeeplygrievedtohearthedeathofyourfather2、iwasmostdistresstolearnfromyourletteroftheillnessofyourfather13.多种问题该怎样回复当订单已完成时：

Dearsir

Iamveryhappythatyouhavereceivedtheorder.Thanksforyoursupport.Ihopethatyouwillsatisfiedwiththeitemsandlookforwardtodoingmorebusinesswithyouinfuture.ThanksandBestRegards！Queenty当货物已断货时：

Dearsir

Weareverysorrythatitemyouorderedisoutofstockatthemoment.Iwillcontactthefactorytoseewhenitwillbeavailableagain.?Iwouldliketorecommendsomeotheritemsofsimilarstyles.Hopeyoulikethemtoo.YoucanclickonthefollowinglinktocheckthemoutXXXXXIfthere’sanythingloanhelpwith,pleasefeelfreetocontactusThanks!ThanksandBestRegards！Queenty当你为用户提供折扣时：

Dearsir

Thanksforyourmessage.Well,ifyoubuybothofthexxxxitemswecanofferyouaxxxx%discount.Onceweconfirmyourpayment,wewillshipouttheitemsforyouintime.Pleasefeelfreetocontactusifyouhaveanyfurtherquestions.

ThanksandBestregardsQueenty当有大量订单询价时：

Dearsir

Thanksforyourinquiry.Wecherishthischancetodobusinesswithyouverymuch.Theorderofasinglesampleproductcosts$fxxxxxwithshippingfeesincluded.IfyouorderADApiecesinoneorder,wecanofferyouthebulkpriceofxxxxxUSD/piecewithfreeshipping.Ilookforwardtoyourreply.当买家要求免运费时：

Dearsir

Sorry,freeshippingiscotavailablefororderssenttoXXXXXXX.Butwecangiveyouaxxx%discountoftheshippingcost.当未付款订单改完后价格再次催款时：

Dearsir

We’reresetthepriceforyou.WehavegivenyouaXXX%discountontheoriginalshippi