English for the Aviation Business 航空商务英语Unit 3课件讲解

机场客运服务AIRPORTPASSENGERSERVICES第一单元Unit3广州民航职业技术学院主讲人：张素芹航空商务英语CONTENTS目录第一部分第二部分第三部分第四部分离港服务Fromtheportservice中转服务Transferservice航班不正常情况下的旅客服务Passengerserviceduringabnormalflightconditions行李服务LuggageserviceDialogue1Dialogue2第一部分离港服务Dialogue3Dialogue4Dialogue5Dialogue6办理乘机手续PassengerCheck-in改变座位等级Changeseatlevel为特殊旅客办理乘机手续Check-inforspecialpassengers办理乘机手续时对各种行李的处理Handlingofallkindsofbaggagewhencheckingin办理乘机手续时订特殊餐食Orderspecialmealsatcheck-in指定座位DesignatedseatPassengerCheck-in办理乘机手续Dialogue1travelbyoneself 独自旅行address/əˈdres/ vt.向……讲话content/'kɒntent/ n.内容conveyor/kənˈveɪə(r)/ n.传输机belt/belt/ n.带状物conveyorbelt 传送带identification/aɪˌdentɪfɪˈkeɪʃn/ n.识别标牌attach/əˈtætʃ/ vt.贴;系label/ˈleɪbl/ n.标签ticketjacketfolder 机票夹acknowledge/əkˈnɒlɪdʒ/ vt.承认security/sɪˈkjʊərəti/ n.安全Words&ExpressionsPassengerCheck-in办理乘机手续PassengerCheck-in办理乘机手续A:Thankyouforwaiting,sir.(Say:“Sorrytohavekeptyouwaitingsolong”ifthepassengerhaswaitedforlongerthan5minutes.)MayIhaveyourticketandpassport,please?P:I’vegotsomanypapers.Heretheyare.A:Thankyou.Areyoutravelingbyyourselftoday,Mr.Smith?(Addressthepassengerbyhis/hernamerightaftercheckinghistraveldocuments.)P:Yes.…A:(Aftercheckingthepassengernamerecordinthecomputer)Mr.Smith,IseethatyouaretravelingtoNewYorktoday.Isthatyourfinaldestination?P:Yes.A:Howmanybagswouldyouliketocheck-in?P:Two.PassengerCheck-in办理乘机手续A:Sir,mayIaskyouafewquestionsaboutyourbaggage?Doyouknowallthecontentsofthesebags?P:Yes,everythinginsidebelongstomeandIpackedmyownbags.A:Isee.Wouldyoukindlyplaceyourbagsontheconveyorbelt?(Ifthepassengerishavingdifficultyliftingormovinghis/herbaggage,assisthim/her.)A:Mr.Smith,Iseethatyouhavenoidentificationattachedtoyourbaggage.Wouldyouliketowriteyourname,city,andphonenumberonthesebags,sothatyoucaneasilyidentifythematyourdestination?Herearenamelabelsforyou.P:Thankyou.I’llfillthemoutrightaway.…P:Hereyouare.A:Thankyou.Mr.Smith,I’vecheckedtwopiecesofbaggageontheAirChinaFlight981toNewYorkforyou.Isthatcorrect?P:Yes.PassengerCheck-in办理乘机手续A:I’llattachyourclaimtagstoyourticketjacketfolder.(Showthepassengerthebaggagetagspriortoattachingthemtothebagsandwaituntilthepassengeracknowledgesthatthisiscorrect.Attachthebaggagetagstothecheckedbaggageandhandlebaggagecarefully.)Mr.Smith,wouldyoupreferawindowseatoranaisleseat?P:Anon-smokingwindowseat.A:Mr.Smith,AirChinaisnowsmoke-free.Yourseatisrow12,A.Isthatokay?P:That’sokay.A:Hereareyourticketandpassportandthisisyourboardingpass.MayIsuggestthatyoukeepthesedocumentsavailableastherearesecuritychecksbeforetheboardingprocess?(Placealldocumentsdirectlyintothepassenger’shands.Donotplacethemonthecounter.)P:ThankyouforchoosingAirChinaandhaveapleasantflighttoNewYork.Changeseatlevel改变座位等级Dialogue2Changeseatlevel改变座位等级Dialogue2.1Dialogue2.2Dialogue2.3无人陪伴未成年人的登记Check-inforanUnaccompaniedMinor身体有困难的特殊旅客办理乘机手续Check-inforSpecialPassengerswithPhysicalDifficulties贵宾登机Check-inforaVIPminor/ˈmaɪnə(r)/ n.未成年人；儿童unaccompaniedminor 无成人陪伴儿童attendant/əˈtendənt/ n.服务员flightattendant 空中乘务员guardian/ˈgɑ:diən/ n.监护人senior/ˈsi:niə(r)/ a.地位（或级别）较高的；

资历较深的badge/bædʒ/ n.徽章pin/pɪn/ vt.（用别针等）别住escort/ˈeskɔ:t/ vt.护送；陪同deplane/di:ˈpleɪn/ vi.下飞机Words&ExpressionsCheck-inforanUnaccompaniedMinor无人陪伴未成年人的登记Dialogue2.1Check-inforanUnaccompaniedMinor无人陪伴未成年人的登记A:Excuseme,ma’am.YoumustbeYangLi’smother?G:No,I’mhisaunt.A:I’msorry.I’dliketoletyouknowthatwe’llseatYangLiinaforwardrowsothathewillbeeasyforourflightattendantstofindandwatch.G:Youaresothoughtful,thankyouverymuch.A:Wehavepreparedanenvelopetocontainhistraveldocuments.AsYangLi’sguardian,couldyoupleasereadcarefullyandcompletetheformonthecoveroftheenvelope?G:Hereyouare.Isthatallright?A:Yes,perfect.Thankyou.Thisisyourcopy.I’llputhispassport,ticketandothertraveldocumentsintheenvelopeandpassittoourseniorflightattendantonhisflight.Dialogue2.1Check-inforanUnaccompaniedMinor无人陪伴未成年人的登记G:Besurethatyourflightattendantswillwatchhimonboard.A:Yes.Hereisabadgeforanunaccompaniedchild.(ToYangLi)Letmepinthisbadgeonyourchestsothatourflightattendantscanidentifyyouandlookafteryouduringtheflight.(Totheguardian)Hewillsoonbeescortedtothecabincrew.G:IsthereanyonetoassisthimthroughImmigrationandCustomsafterdeplaningatSanFranciscoAirport?A:Yes,ourgroundstaffattheairportwillbeinformedofhisarrivalbeforehandandwillbereadytomeethim.Dialogue2.1physical/'fɪzɪkl/ a.身体的passengerswithphysicaldifficulties行动不便的旅客ImmigrationandCustoms （机场）海关入境处wheelchair/'wiːltʃeə(r)/ n.轮椅Words&ExpressionsCheck-inforSpecialPassengerswithPhysicalDifficulties身体有困难的特殊旅客办理乘机手续Dialogue2.2Check-inforSpecialPassengerswithPhysicalDifficulties身体有困难的特殊旅客办理乘机手续A:Mr.He,wouldyoulikeanyassistancethroughImmigrationandCustoms?P:No,thankyou.Justthesame.Mysonhascometoseemeoffandhewillassistme.A:I’mafraidheisnotallowedtoenterImmigrationandCustomsareasbecauseheisnotapassenger.P:Oh,Ididn’tthinkofthat.Then,Iwillneedyourspecialassistance.A:Wecanarrangeawheelchairifyouwouldlikeone.P:Yes,Iwould.A:Mr.He,ouragentwillmeetyouatourinformationcounterjustoverthereat11:00a.m.,onehourbeforeflightdeparture.Theagentwillbewearingauniformlikemine.Hewilltakeyourightontoyourflight.P:Thankyou.Dialogue2.2VIP=VeryImportantPassenger 重要旅客(VVIP=VeryVeryImportantPassenger 最重要旅客CIP=CommerciallyImportantPassenger工商界重要旅客)lounge/laʊndʒ/ n.休息室VIPLounge 贵宾休息室hesitate/ˈhezɪteɪt/ vi.犹豫Words&ExpressionsCheck-inforaVIP贵宾登机Dialogue2.3Check-inforaVIP贵宾登机A:Mr.Mott,mayIinviteyoutoourVIPLoungewhereyoucancheckindirectlyandrelaxuntilyourflightisreadyforboarding?P:Thankyou.A:Itislocatedinthedeparturehallnearyourboardinggate.ThisisMissLi,whowillescortyouthere.Ifthereisanythingelsewecandoforyou,pleasedon’thesitate.Weareatyourservice.Dialogue2.3Check-inforspecialpassengers为特殊旅客办理乘机手续Dialogue3Check-inforspecialpassengers为特殊旅客办理乘机手续Dialogue3.1Dialogue3.2因担心经济舱综合症而要求升级RequestinganUpgradeforFearofEconomyClassSyndrome因飞机更换而降级DowngradingduetoaChangeofAircraftupgrade/ˌʌpˈgreɪd/ n.&vt.提高舱位等级syndrome/ˈsɪndrəʊm/ n.综合征economyclasssyndrome 经济舱综合征periodically/ˌpɪərɪˈɒdɪklɪ/adv.定期地；间歇地alcohol/ˈælkəhɒl/ n.酒；酒精consumption/kənˈsʌmpʃn/ n.消费avoidheavyalcoholconsumption不要酗酒Words&ExpressionsRequestinganUpgradeforFearofEconomyClassSyndrome因担心经济舱综合症而要求升级Dialogue3.1RequestinganUpgradeforFearofEconomyClassSyndrome因担心经济舱综合症而要求升级P:MayIhaveanupgradefromeconomyclasstofirstclass?A:I’msorry,butourfirstclassisfulltoday.P:I’mafraidthatImightsufferfromeconomyclasssyndromebecauseIwillsitintheeconomyclasscabinformorethantwelvehours.A:Itisreallyalongflight.Letmehaveadoublecheckforyou.…A:Mycomputershowsthatallfirstclassseatsaretaken.Pleasedon’tworryabouteconomyclasssyndromesolongasyouexerciseyourlegsperiodically,drinkplentyofwaterandavoidheavyalcoholconsumptionduringyourflight.Dialogue3.1downgrade/ˌdaʊnˈgreɪd/ n.&vt.降低舱位等级adjustment/əˈdʒʌstmənt/ n.调整refundthedifference 退还差价keeptheseatnexttoyouempty不占用你旁边的座位Words&ExpressionsDowngradingduetoaChangeofAircraft因飞机更换而降级Dialogue3.2DowngradingduetoaChangeofAircraft因飞机更换而降级A:Mr.Li,I’msorrytoinformyouthatduetoachangeofaircraftonyourflighttoday,wewillbeunabletoofferaseatinthefirstclasscabin.Insteadwewillbeofferingyouaseatinoureconomyclasscabin.P:Whataboutabusinessclassseat?A:I’mafraidnoteither.…A:Irealizethisisaninconveniencetoyou,Mr.LiandIapologizeonbehalfofAirChina.P:Thereshouldbeanadjustmentinprice.A:Yes,wecertainlywillrefundthedifference.Hereistherefundformforyoutocomplete.Mr.Li,couldyoupleasewritedownyouraddressinthiscolumn,sothatwecansendtherefundchecktoyou?P:WhenwillIreceivethecheck?A:Inaweekorso.Alsowewilltryourbesttokeeptheseatnexttoyouemptysothatwecanmakeyoumorecomfortableonboard.Dialogue3.2Handlingofallkindsofbaggagewhencheckingin办理乘机手续时对各种行李的处理Dialogue4Handlingofallkindsofbaggagewhencheckingin办理乘机手续时对各种行李的处理Dialogue4.1Dialogue4.2Dialogue4.3Dialogue4.4Dialogue4.5Dialogue4.6有限责任的行李BaggagewithLimitedLiability易碎行李FragileBaggage头等舱旅客的行李BaggageforFirstClassPassengers随身行李的限制RestrictionsonHand-CarryBaggage随身携带的免费行李FreeCarry-onBaggage接受超重行李AcceptanceofExcessBaggageHandlingofallkindsofbaggagewhencheckingin办理乘机手续时对各种行李的处理Dialogue4.7Dialogue4.8Dialogue4.9Dialogue4.10Dialogue4.11超重行李部分收费ExcessBaggagePartiallyCharged行李寄存BaggagePooled行李中转BaggageInterlined宠物的运输CarriageofPets随身携带的行李BaggageShippedasCargoliability/ˌlaɪəˈbɪləti/ n.责任limitedliability 有限责任strap/stræp/ n.包带；带子release/rɪˈli:s/ n.豁免；解除LimitedReleaseTag 免除有限责任行李牌Words&ExpressionsBaggagewithLimitedLiability有限责任的行李Dialogue4.1BaggagewithLimitedLiability有限责任的行李Dialogue4.1A:Mr.Li,didyounoticethatthestrapisbroken?P:Oh.Ididn’tnoticethat.A:I’mafraidthisboxisconsideredimproperlypackedforcarriage.Wewillhandleitwithcare,butAirChinacannotberesponsiblefordamageorbreakage.P:I’msorrybutIhavenotimetorepack.A:PleasecompleteaLimitedReleaseTagandwe’llshipthebox.P:Okay.…P:Hereisthetag.…A:WouldyousignheretoverifythatI’veexplainedthistoyou?P:Okay.Hereyouare.A:Thankyou.fragile/ˈfrædʒaɪl/ a.易碎的；脆的cloisonné/klwɑːzɒŋ'neɪ/ n.景泰蓝delicate/ˈdelɪkət/ a.精美的；脆弱的seal/si:l/ vt.密封；封住Words&ExpressionsFragileBaggage易碎行李Dialogue4.2FragileBaggage易碎行李Dialogue4.2A:Sir,mayIknowwhat’sinsidethecase?P:Somecloisonné,thisisverydelicate.You’dbetterhandlewithcare.A:Certainly.Wewillrespectandtakecareofyourpersonalbelongings.WouldyoupleasesealyourbagproperlyandI’llplaceafragilestickeronthebag?P:Whatfor?A:Sir,I’mmakingyourbag“fragile”toensurethebaggagehandlerstreatitwithcare.P:Thankyou.priority/praɪˈɒrəti/ n.优先；先取权doorsidetag 舱口行李牌，又称hatchtagWords&ExpressionsBaggageforFirstClassPassengers头等舱旅客的行李Dialogue4.3BaggageforFirstClassPassengers头等舱旅客的行李Dialogue4.3A:Mr.Lin,I’mplacingprioritydoorsidetagsonyourbaggagebecauseyouaretravelingwithusinfirstclasstoday.P:Isthistoensurethatmybagswillcomeoutearlierthanothersinthebaggageclaimareaaftermyarrival?A:Exactly.hand-carrybaggage 手提行李item/ˈaɪtəm/ n.物品onbehalfofsomeoneelse 代表他人liquid/ˈlɪkwɪd/ n.液体checkedbaggage 托运行李carry-onbaggage 手提行李Words&ExpressionsRestrictionsonHand-CarryBaggage随身行李的限制Dialogue4.4RestrictionsonHand-CarryBaggage随身行李的限制Dialogue4.4A:MissWang,isthisyourbag?P:Yes,Ihaveonlyonecarry-onbag.A:MayIaskifthebagcontainsanyitemsthatyouarecarryingonbehalfofsomeoneelse?P:No.A:Haveyouplacedanyliquidsorgelsinsidethebag?P:Yes,suchasshampoo,suntanlotion,showercream,hairgelsandsoonformytraveluse.A:MissWang,Iamafraidthatyouhavetocarrytheseitemsascheckedbaggagebecauseadditionalrestrictionshavebeenplacedoncarry-onbaggageforallflightstoorfromU.S.P:Well,inthatcaseIhavetorepackmybags.Iwilldoaccordingly.A:Thankyouforyourcooperation.allowance/ə'laʊəns/ n.限额freecarry-onallowance 免费手提行李额limitation/ˌlɪmɪ'teɪʃn/ n.限制；限度oversized/'əʊvəsaɪzd/ a.超大的dimension/daɪ'menʃn/ n.尺寸inch/ɪntʃ/ n.英寸Words&ExpressionsFreeCarry-onBaggage随身携带的免费行李Dialogue4.5FreeCarry-onBaggage随身携带的免费行李Dialogue4.5A:Doyouhaveanycarry-onbaggage?P:Yes,thisismycarry-onbag.A:Andnomore?P:No,notatall.A:Mr.Liu,yourbaglooksbig.Willyoupleaseputitonthescale?P:Okay.Bytheway,whatisthefreecarry-onallowance?A:Onebagonlyandithasweightandsizelimitations.A:Thescaleshowsitisunderthe5kilolimitation.Mr.Liu,wouldyoumindplacingyourbagintothisbox?P:Whatfor?A:Tocheckifthebagisoversized.Its3ddimensionsmustnotexceed115cmor45inches.Thismeasureisforthesafecarriageandyourcomfort.P:Iunderstand.Noproblem.A:Thankyouforyourcooperation.…A:OK,Mr.Liu,yourbagiswithintheweightandsizelimitations.acceptance/əkˈseptəns/ n.收取；接收excess/ɪkˈses/ a.过量的；额外的excessbaggage 超重行李emigrate/ˈemɪgreɪt/ vi.移居国外dailynecessities 日用必需品cargosection 货运部门Words&ExpressionsAcceptanceofExcessBaggage接受超重行李Dialogue4.6AcceptanceofExcessBaggage接受超重行李Dialogue4.6A:Mr.Wu,youhavemorethan6piecesofexcessbaggage.P:Yes,I’mgoingtoemigratetotheUnitedStates.A:I’mafraidtheflightisveryfulltodayandweareunabletocarrysomuchpassengerbaggage.P:Well,allmybaggagehastogowithmebecauseinsidetheseboxesisourclothinganddailynecessities.WeneedthemrightafterwearriveinSanFrancisco.A:Letmecheckwithcargosectiontoseeiftheyhavespaceavailable.…(Spaceisavailable)A:Mr.Wu,I’mhappytotellyouwedohavespaceforyourboxes.ForyourfutureflightswithAirChina,youcanreservespacebycallingourreservationsoffice.P:Iwill.Thankyou.(Spaceisnotavailable)A:Mr.Wu,I’msorrytotellyouthattoday’sflightisfullandwecannotacceptallofyourbaggage.Wouldyoubeabletoreduceyourcheck-inbaggage?Ifnot,youcanrescheduleyourtripforthiscomingSaturday’sflight.scale/skeɪl/ n.磅秤overweight/ˌəʊvəˈweɪt/ n.超重GatwickAirport （英）盖特维克机场lowseason 淡季highseason 旺季flexible/ˈfleksəbl/ a.灵活的waive/weɪv/ vt.放弃；不坚持（权利、要求）Words&ExpressionsExcessBaggagePartiallyCharged超重行李部分收费Dialogue4.7ExcessBaggagePartiallyCharged超重行李部分收费Dialogue4.7A:Putyourbaggageonthescales,please.P:Ihavealot.Doesitallgotogether?A:Yes,itallgoesonyourflight.Itweighs30kilosandis10kilosoverweight.I’mafraidyouhavetopayforexcessbaggage.P:Howcome?TheydidnotchargemeatGatwickAirport.A:Well,asamatteroffact,eachairlinehasitsownpolicyforoverweightbaggage.P:ButIflewthesameairline,AirChinafromLondontoBeijingandback.A:MayIknowwhenyouleftLondon?P:February.A:Isee.Februaryisourlowseason.Accordingtoourcompanyregulations,wechargeforoverweightduringhighseasons,butduringlowseasons,weareveryflexibleifoverweightisnottoomuch.NowitisMay,ourhighseason.P:Wouldyoupleasewaivethecharge?A:Icanunderstandthatexcessbaggageisexpensiveoninternationalflights,butI’llaskmysupervisor’sadviceaboutit.pool/pu:l/ vt.（行李）合并baggagepooled 合并计算行李wellinsidethelimit 远没有达到免费行李额Words&ExpressionsBaggagePooled行李寄存Dialogue4.8BaggagePooled行李寄存Dialogue4.8A:Mr.Qin,theallowanceis20kilosforeachpassenger.Yourbaggageis5kilosoverweight.P:Mr.Li’sbaggageweighs15kilos.Heiswellinsidethelimit.A:Areyoufromthesamecompanytravelingtogetherfortheentirejourney?P:Yes.Mr.LiandIarefromPekingUniversityandwearegoingtogethertoParisforanacademicconference.A:Isee.Iwillpoolyourbaggageandsaveyoutheexcessbaggagecharge.interline/ˌɪntəˈlaɪn/ vt.（航空公司之间）联运baggageinterlined 联运行李Words&ExpressionsBaggageInterlined行李中转Dialogue4.9BaggageInterlined行李中转Dialogue4.9P:MybagsgotoSanFranciscofirst.A:MissHong,yourdestinationisHouston,isn’tit?P:Yes,butI’llgotoSanFranciscofirstforaconnection.A:YoucancheckinyourbaggageallthewaythroughtoHouston.P:CanI?Ididn’tknowaboutthat.A:I’llhaveyourbaggagecheckedthroughandyoudon’thavetoclaimandtransferitatSanFranciscoAirport.P:ItgoesdirectlytoHouston?A:Yes.Isn’titconvenient?P:Yes,itcertainlyis.…A:Yourbagsarelabeled.Halfofthelabelgoesonyourbagandtheotheronyourticket.Youmatchthetwonumbersandmakesureit’syours.pet/pet/n.宠物container/kənˈteɪnə(r)/n.容器；集装箱asexcessbaggage 作为超额行李。旅客携带狗、

猫等宠物，必须在订座时提

出，并得到承运人的同意后

方可交运。如系联程运输还

需征得接运承运人的同意。

宠物及其容器和食物的重量

应按超额行李计收运费，并

只限放在行李舱和货舱内运

输（导盲犬和助听犬除外）。papers 可指（托运宠物时的）证明书

之类的文件quarantine/ˈkwɒrənti:n/n.检疫Words&ExpressionsCarriageofPets宠物的运输Dialogue4.10CarriageofPets宠物的运输Dialogue4.10P:I’mjustwonderingifIcantakemydogwithme.A:Yes,butpetscanonlytravelincargocompartmentsaccordingtoourcompanyregulations.Youmaynotkeepitinthecabin.P:That’sOK.A:Wechargeyourdoganditscontainerasexcessbaggage.P:Goahead.Doyouhavepetcontainersforsale?A:Yes,5USDeach.Doyouhavethepapersforyourdog?P:Yes,Ihavemydog’shealthcardforquarantineinspection.unaccompaniedbaggage 无人伴随行李ship/ʃɪp/ vt.装运baggageisshippedascargo 行李作为货物运输Words&ExpressionsBaggageShippedasCargo随身携带的行李Dialogue4.11BaggageShippedasCargo随身携带的行李Dialogue4.11A:I’mafraidthatyourexcessbaggagewillnotbeabletogowithyoubecausewehaveafullloadfortheflighttoday.P:Then,whatshallwedowiththebaggage?A:Isuggestyousenditasunaccompaniedbaggage.P:Whatdoyoumeanbyunaccompaniedbaggage?A:Itmeansbaggageisshippedascargo.P:Isee.What’stherateforthat?A:Thesameascargo.Youpaymuchlessthantheexcessbaggagecharge.P:Okay,letitgoascargo.Orderspecialmealsatcheck-in办理乘机手续时订特殊餐食Dialogue5Orderspecialmealsatcheck-in办理乘机手续时订特殊餐食Dialogue5.1Dialogue5.2Dialogue5.3确认预先要求的特殊餐食ReconfirmingaPre-requestedSpecialMeal要求无糖餐RequestingaSugar-freeMeal请求更改晚餐航班RequestingaChangetoaDinnerFlightMoslem/ˈmɒzləm/n.&a.穆斯林（的）Dublin/ˈdʌblɪn/ n.都柏林（爱尔兰共和国首都）Words&ExpressionsReconfirmingaPre-requestedSpecialMeal确认预先要求的特殊餐食Dialogue5.1ReconfirmingaPre-requestedSpecialMeal确认预先要求的特殊餐食Dialogue5.1A:Mr.Li,you’dliketohaveMoslemmealsonthisflightfromBeijingtoParisandalsoonyourconnectingflightfromParistoDublin.Isthatright?P:Yes,that’sright.A:Mr.Li,that’sallarranged.sugar-freemeal 无糖餐食onward/ˈɒnwəd/ a.续程的Frankfurt/ˈfræŋkfət/ n.法兰克福（德国城市）catering/ˈkeɪtərɪŋ/ a.供餐的Words&ExpressionsRequestingaSugar-freeMeal要求无糖餐Dialogue5.2RequestingaSugar-freeMeal要求无糖餐Dialogue5.2P:MayIrequestasugar-freemealonmyflight?A:I’lljustcheckforyou,sir.P:Thankyou.I’mafraiditisshortnotice.A:Itshouldnotbeaproblem.Wouldyoualsoliketohavesugar-freemealonyouronward

flightfromFrankfurttoLondon?P:Yes,please.A:Onemoment,sir.I’llcontactourcateringagent.…A:That’sarranged,asugar-freemealonyourflightfromBeijingtoFrankfurtandagainfromFrankfurttoLondon.accordance/əˈkɔ:dns/ n.依据inaccordancewith 依据；按照snack/snæk/ n.零食；点心onboard在飞机上suit/suːt/ vt.适合Words&ExpressionsRequestingaChangetoaDinnerFlight请求更改晚餐航班Dialogue5.3RequestingaChangetoaDinnerFlight请求更改晚餐航班Dialogue5.3P:Excuseme.WillyoupleasetellmeifdinnerisservedonmyFlightCA1558?A:I’mafraidnot.Mealsonboardareservedinaccordancewiththetimeoftheday.YourflightleavesfromShanghaiat2:45p.m.andarrivesinBeijingat5:05p.m.Onlysnacksareprovidedonboard.P:CouldIchangetoalaterflightonwhichdinnerisserved?A:Thefiveo’clockFlightCA1522isadinnerflight.Letmecheckifspaceisavailable…A:Thereareplentyofseatsleft.Wouldthatflightsuityou?P:Yes,I’lltakethatflight.Thanksalot.Designatedseat指定座位Dialogue6Designatedseat指定座位Dialogue6Dialogue6.1Dialogue6.2Dialogue6.3由于飞机更换而取消了预先分配的座位APre-assignedSeatCancelledduetoaChangeofAircraft选择的座位不可用AChosenSeatNotAvailable宴会席位不可用PartySeatsNotAvailablepre-assignedseat 预先分配的座位intheforwardsection 在前舱(intherearsection 在后舱）seatnumbering 座位编号available/əˈveɪləbl/ a.可得到的reallocate/ˌri:ˈæləkeɪt/ vt.重新分配inconvenience/ˌɪnkən‘viːniəns/ n.不便Words&ExpressionsAPre-assignedSeatCancelledduetoaChangeofAircraft由于飞机更换而取消了预先分配的座位Dialogue6.1APre-assignedSeatCancelledduetoaChangeofAircraft由于飞机更换而取消了预先分配的座位Dialogue6.1A:Mr.Wang,Iseethatyourequestedawindowseat,row11,A,intheforwardsectionofthecabin.However,therehasbeenachangeofaircraftforthatflightwhichaffectstheseatnumbering.P:Isasimilarseatavailableformeinthechangedaircraft?A:No,thatparticularseatisnotavailable.P:Canyoureallocateawindowseatintheforwardsectionforme?A:I’llcheck.…A:I’mafraidallthewindowseatsintheforwardsectionhavebeentaken.P:Canyougivemejustawindowseatatleast?A:Yes,fornowIwillofferyourow32,seatA,whichisawindowseatintherearoftheaircraft.Ifawindowseatintheforwardbecomesavailableatthelastminute,ouragentwillcontactyouinthecabin.Willthatbeacceptabletoyou,Mr.Wang?P:That’sOK.A:Thankyou,Mr.Wang.We’resorrytocauseyouthisinconvenience.prefer/prɪˈfɜː(r)/ vt.宁可；较喜欢prefertodosomething 更喜欢做某事100%sure 百分百肯定Words&ExpressionsAChosenSeatNotAvailable选择的座位不可用Dialogue6.2AChosenSeatNotAvailable选择的座位不可用Dialogue6.2A:Mr.Needham,I’msorrywecannotofferyoutheseatofyourchoicetoday.Allthewindowseatsintheforwardsectionaretaken.Wewouldliketoofferyouawindowseatintherearsection.Wouldthatbeacceptable?P:Iprefertositintheforwardsection.Willyoupleasekeepworkingonit?A:Yes,Iwill,althoughIamnot100%surethatthereisagoodchance.MayIgiveyoutheseatassignmentattheboardinggate?P:That’sOK.partyseats 几个人在一起的座位，

也可称groupseatsassign/ə'saɪn/vt.分配SeatRequestForm座位申请表Words&ExpressionsPartySeatsNotAvailable宴会席位不可用Dialogue6.3PartySeatsNotAvailable宴会席位不可用Dialogue6.3P:Weareagroupof4.Pleaseassignourseatstogether.A:Justasecond.LetmeseewhatIcandoforyou.…A:I’mafraidweareatpresentunabletoofferyourpartyseatstogether.WhatIcandoforyounowistogiveyouseatsascloseaspossibletoeachother.P:Istherenothingbetteryoucandoforus?A:Mr.Wang,we’llkeepworkingonit.WouldyoupleasefilltheSeatRequestForm?Itisforourfurtherhandling.…P:Hereyouare.A:Thankyou.Ifwecanfindseatstogether,ouragentwillcontactyouandmakethechange.Wouldthatbeacceptable?P:That’sOK.Thankyou.第二部分中转服务Dialogue1Dialogue2Dialogue3为航班延误的旅客重新安排衔接航班MakinganAlternateConnectionforaDelayedPassenger星空联盟成员航空公司航班之间的转港TransferringBetweenFlightsofStarAllianceMemberAirlines代码共享航班的转港ACodeshareFlightTransferMakinganAlternateConnectionforaDelayedPassenger为航班延误的旅客重新安排衔接航班Dialogue1Columbia/kəˈlʌmbɪə/ 哥伦比亚（美国密苏里州

中部城市）alternate/ɔ:lˈtɜ:nət/ a.交错的；另外的alternatearrangement 另作安排brochure/ˈbrəʊʃə(r)/ n.小册子voucher/ˈvaʊtʃə(r)/ n.代金券beentitledto 有权（做）；有资格（做）fillouttheform 填写表格assure/əˈʃʊə(r)/ vt.使确信；使放心utmost/ˈʌtməʊst/ a.最大的doone’sutmost 竭尽全力Words&ExpressionsMakinganAlternateConnectionforaDelayedPassenger为航班延误的旅客重