- 废止
- 已被废除、停止使用，并不再更新
- 1994-06-30 颁布
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基本信息：
- 标准号：ISO 9002:1994 EN
- 标准名称：质量体系 生产、安装和维修质量保证模式
- 英文名称：Quality systems — Model for quality assurance in production, installation and servicing
- 标准状态：废止
- 发布日期：1994-06-30
文档简介
ISO9002:1994ENQualitysystems—Modelforqualityassuranceinproduction,installationandservicingisastandardthatprovidesaframeworkforqualityassuranceinproduction,installation,andservicing.Thestandardincludesvariouselementsthataimtoensurethatorganizationsareabletomeettheirqualityobjectiveswhilemaintainingconsistenthigh-qualitystandards.Thefollowingaresomeofthekeyaspectsofthestandard:
1.Identificationofcustomerrequirements:Organizationsshouldidentifycustomerrequirementsandensurethattheyaremetthroughouttheproduction,installation,andservicingprocess.Thisensuresthatproductsandservicesmeetcustomerexpectationsandprovidevaluetocustomers.
2.Processes:Organizationsshoulddevelopandimplementasetofqualityprocessesthataretailoredtotheirspecificproduction,installation,andservicingrequirements.Theseprocessesshouldbedocumentedandmanagedeffectivelytoensureconsistentqualitythroughouttheprocess.
3.Trainingandcompetence:Organizationsshouldensurethatpersonnelinvolvedinproduction,installation,andservicingprocessesaretrainedandcompetenttoperformtheirtaskseffectively.Thisensuresthatemployeeshavetheskillsandknowledgeneededtoprovideconsistenthigh-qualityproductsandservices.
4.Qualitycontrol:Organizationsshouldimplementaqualitycontrolprocesstomonitorandensurethequalityoftheirproductsandservicesthroughouttheproduction,installation,andservicingprocess.Thisincludesensuringthatprocessesarecarriedoutcorrectlyandconsistently,anddetectinganyissuesearlyontominimizetheirimpactonquality.
5.Feedbackandcorrectiveaction:Organizationsshouldreceivefeedbackfromcustomers,internalaudits,andexternalreviewstoidentifyareasforimprovement.Theyshouldtakecorrectiveactiontoaddresstheseissuestoensurethatqualitystandardsaremaintainedconsistently.
6.Documentation:Organizationsshouldmaintaincomprehensivedocumentationoftheirproduction,installation,andservicingprocessestoensuretransparencyandtraceabilityoftheprocessthroughoutitslifecycle.Thishelpsorganizationsidentifyareasforimprovementandensurecompliancewithregulatoryrequirements.
Insummary,ISO9002:1994ENQualitysystems—Modelforqualityassuranceinproduction,installationandservicingprovidesaframeworkfororganizationstoensureconsistenthigh-qualitystandardsthroughouttheirproduction,installation,andservicingprocesses.Itincludesvariouselementsthathelporganizationsidentifycustomerrequirements,developtailoredqualityprocesses,ensurecompetenceofpersonnel,imple
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