国家开放大学电大《10864商务英语4》期末终考题库及答案

最新国家开放大学电大《10864商务英语4》期末终考题库及答案

电脑搜索口：Ctrl+F,“查找”。输入题目关键词

交际用语(49)

1、—Amy,doyoushoponlineoften?—()

-->(Yes.It'sveryconvenientandthepriceisoftenlowerthaninstore)

2、—AretheProjectManagerslinkingupok?—()

-->(There'sbeenagoodatmosphereatthefirstmanagementmeetings)

3、—AretheProjectManagerssharinginformationandcontactsandsoon?—()

-->(Yes,there'sreallynothingtoworryabout)

4、—Arethereanydisadvantagestoshoppingonline?—()ButIthinkthisproblem

willbesolvedsoon.

B.Ittakessometimeforthestuffyoubuyonlinetoarrive.

5、—AuntCindy,doyoushoponlineoften?

C.Yes.It'sveryconvenient.

6、—AuntCindy,doyoushoponlineoften?

C.Yes.It'sveryconvenientandthepriceisoftenlowerthaninstroe.

7、—Betty,we'lhaveabuffetpartynextSaturday.Willyoujoinus?一(),Susan.

Thankyou!

A.I'dloveto

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8、—Butthenwe'lhavetoacceptaBoardofDirectorschosenbyourstockholders.

—()

-->(frombeingamedium-tierfirmtobeingoneofthebigplayers)

9、—Canyoutelluswhyyouthinkthismakesgoodbusinesssensetoyou?—()

-->(wearegoingtohavetoconsiderfindingmoreinvestors)

10、—Couldyoubesokindastoturndownthatrock"n"roll?I'mpreparingfor

tomorrow'smeetingreport.

C.Sure.Sorrytodisturbyou.

11、—Haveyouevertriedshoppingonline?—()

-->(IprefertoactuallyseeandtouchwhatI'mbuyingbeforeIpayforit)

12、—Hello,isthatSailMovingCompany?

A.Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou?

13、—Hello,thisisLucasBowen.I'dliketoordersomemachines.—()

-->(Noproblem)

14、—Henry,whatdoyouthinkofthenewteam?—()Ithinktheteamisstarting

togetalongquitenicely.

C.Verywellonthewhole.

15、—HeyKyle,guesswhat!ThebossissendingmetoEuropeforamarketingseminarnextmonth.—()You'vebeenitchingtogoonabusinesstripformonths.

B.Great!Youmustbehappy.

16、—Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture?—

()

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-->(Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesand

theamountofthefurnituretomove)

17、—Howmuchofaproblemmeetingthebudget?—()

-->(Well,itseemsthatweunderestimatedthecosts)

18、—HowwasyourtriptoLondon,Jane?—()

-->(Oh,wonderfulindeed)

19、—Howwouldyouliketogo?—()

-->(I'dliketoflytoFrankfurtforastayoftwodays)

20、—Iamgoingtoaskforapayrise.—()

-->(Ithinkyoumaytalktoyourboss)

21、—Iamgoingtoaskforapayrise.—()

C.Ithinkyoumaytalktoyourboss.

22、—Ihadareallygoodweekendattheseaside.—().

B.Oh,I'mgladtohearthat.

23、—IthoughtthatifIcouldgetyoursupportfirst,itmightmakegettingapproval

easier

A.Well,you'vegotmysupportonthis.

24、—IthoughtthatifIcouldgetyoursupportfirst,itmightmakegettingapproval

easier.—()

-->(Well,you'vegotmysupportonthis)

25、—I'1lbeawayonabusinesstrip.Wouldyoumindsigningformyexpress

delivery?

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C.I'dbehappyto.

26、—Illbeawayonabusinesstrip.Wouldyoumindsigningformyexpress

delivery?—()

C.I'dbehappyto.

27、—I'mreallyfedupwithLarry!

C.Hey,what'sup?

28、—I'lalsothrowinthediscountof10%onyourupfrontdeposit.Whatdoyou

think—()

-->(ok,Ithinkwe'vebothhavedoneourbestforthis)

29、—I'llbeawayonabusinesstrip.Wouldyoumindsigningformyexpressdelivery?

—()

-->(I'dbehappyto)

30、—I'mreallyfedupwithLarry!—()

-->(Hey,what'sup?)

31、—Isthereabanknearhere?

C.Yes.Thereisonejustdowntheroad.

32、—LarryisthebiggestairheadI'veevermet.Healwaysmakescarelessmistakes,

andhe's—()

-->(Youshouldn'tbesonegative)

33、—Lookingatthis,ifmycalculationsarecorrect,weareaboutfivethousand

dollarsover—()

-->(It'sgoingtocostaboutfivethousand

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moretocompletethefirstorder)

34、—okaythen,sotoconfirm:a6%discountbutyoupayallthe

shippingandinstallation—()

-->(Thatsoundsallright)

35、—okay,whatisthedecision?—()

-->(butitmaybetimetoconsidersomemajorchanges)

36、—Somefriendssaywhentheygetthearticle,().—()

-->(it'squitedifferentfromwhattheysawonthewebsiteadvertisement)

37、—Thanksforinvitingme,John,butI'vealreadymadeotherplans.—()

-->(Oh!I'msorrytohearthat)

38、—Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblem

was—()

-->(Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofour

customerservice)

39、—Theywanttomakesureyou'repayingtaxesonthemoneyyoumake.—()

-->(We'repayingalright)

40、—We'vedoneverywellsofarbutifwewanttoseeseriousgrowth—().

-->(itmightbetimetoditchouroldbusinessmodelandgopublic)

41、—Whatdoesthecustomer'scomplaintsay?—()

B.Hesayshehasn'tgottenbackthemonitorforrepairs.

42、—Whatisthedistancebetweenthenewbuildingandyouroffice?—()

B.Itisabout15kilometers.

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43、—Youmean...likebecomingapublicly-tradedcompany?—That'sright.()

A.It'ssomethingweshouldgiveseriousconsiderationto.

44、—Youmean..likebecomingapublicly-tradedcompany?—()

-->(It'ssomethingweshouldgiveseriousconsiderationto)

45、一(),butIstillhavethefeelingthatit'snotsafeenough.

-->(Payingonlineismuchsaferthanbefore)

46、—()?

—IexpecttodepartforFrankfurtonSunday,September1st,anytimeafter

-->(Whendoyouplantoleave)

47、一()?—Sure,noproblem.First,goseeCindyandtellherwhereyou're

-->(Canyoufillmein)

48、—()?—Yes,businessclass.

-->(Willyouflybusinessclass)

49、—()Yes,businessclass.

A.Willyouflybusinessclass?

词汇与语法(94)

1、Althoughhehassoughttofindapeaceful(),heisfacingmorepressurefrom

his

-->(solution)

2、Althoughhehassoughttofindapeaceful(),heisfacingmorepressurefrom

hisbusinessrivals.

C.solution

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3、Amongthecntlqueswereallegations()somefranchiseusesitspolitical

influencetoincreaseitsprofits.

C.that

4、Amongthecritiqueswereallegations()somefranchiseusesitspolitical

influenceto

-->(that)

5、Anon-linevirtualsupermarket()therealsupermarket,whichmakesitfeelso

real.

B.simulates

6、Anon-linevirtualsupermarket()therealsupermarket,whichmakesitfeelso

real.

-->(simulates)

7、Athesametime,thenegotiatorkeepsthingssecret()wouldlimithis/her

abilitytonegotiate.

B.that

8、Atthesametime,thenegotiatorkeepsthingssecret()wouldlimithis/herability

to

-->(that)

9、Betterunderstandingofteamworkcanmakeyouamoreeffectiveemployeeand

giveyouanextra()inyourcorporateoffice.

A.edge

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10、ButJerry,haveyoureallythoughtthisupthecompanythat()?Youwould

essentiallybegivingyourgreat-grandfatherbuilt.

A.through

11、Canyoufillme()?Ineedsomedetailedinformation.

C.in

12、Canyoutelluswhyyouthinkthismakesgoodbusiness()toyou?

C.sense

13、Chineseshoppersspentbillionsonlineyesterdayastheytookadvantage()

discounts

-->(of)

14、Cooperatingissimplyworkingtogether()teammates()thegoodofthe

team.

A.as...for

15、Cooperatingissimplyworkingtogether()teammates()thegoodofthe

team.

-->(as...for)

16、Current()arethosedebtsthatmustbepaidwithintheyear

-->(liabilities)

17、Customersoftenremain()toabusinessthathasexcellentserviceevenif

their

-->(loyal)

18、Customerswon'tfindstoreclerkssittingaround().

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B.watchingTVorplayingcards

19、Didyougetthefinancialrecords()shapeforyourauditnextmonth?

A.into

20、Eventhoughhe's()outofcollegeandstillabitgreen,heisagreatco-worker.

B.fresh

21、Foralimitedcompany,thiswillincludethemoney()issuingshares,andis

knownasthesharecapital.

B.raisedby

22、friendsandcolleaguesgreetedeachotherwiththatdaywas"Boughtanything

today?"

C.What

23、hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.

B.whoever

24、Hisideasarelinkedtothetheory()marketsareefficient,whichmeansmarket

actors

-->(that)

25、HismethodsupportsMrShiller'sfindingsandhas()effortstopredictprices

inthe

-->(influenced)

26、Icouldn'tagreemore.That's()Ionlydostreetshopping.

C.why

27、Ireally()theeffortyouhaveputinonyourteam'scurrentproject.

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-->(appreciate)

28、I'mstillworkingon()afewproblems.

C.ironingout

29、Ifanyofthearticlesaredamagedduringmove,youmaymakea()for

-->(claim)

30、Ifpeople()we'reveryvaluabletheywon'tbuyourstock.

-->(don'tthink)

31、Ifthingshave(),thepersonyou'retalkingtowillwanttoknowthereasons.

-->(gonewrong)

32、Ifyouareintending()justoneSchengencountry,youwillneedtoapplyfor

the

-->(tovisit)

33、Inbusiness,whateveryoudo,donot()illegalbenefit.

A.chase

34、Itshould()thatfranchisingisoneofthemeansavailableforgetting

investmentmoney

-->(berecognized)

35、Itwill()abouteightpercentmorethaninitiallyprojected.

C.cost

36、It'ssaidthatsomemeasureshavebeentaken()thisproblem.

-->(todealwith)

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37、Largeorganizationswillfind()impossibletomanageallthesedataifmanual

accountingwereused.

C.it

38、Lookingyourcustomersintheeyeshowsthatwearelisteningtothemand

hearing

-->(whattheyaresaying)

39、Manyofthebanksandtravelservicesinthewesterncountriesprovide

conveniencefor

-->(checks)

40、okay,let'ssaywemakeadecision();whatkindofpricearewethinkingabout

-->(togopublic)

41、Onekindofpartnershipiscalledalimited()

partnership.

-->(liability)

42、Please()anopenreturnflightfromBarcelonatoFrankfurt.

-->(book)

43、Respectingfellowteammateskeepseveryoneinagood()andencourages

overallteamspirit.

A.mood

44、Someinthemarketnowwantgovernment()inordertoreducecosts.

-->(regulation)

45、Someofthecustomers'complaintsseem().

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B.unacceptable

46、Someofthe()solutionswillsupporttheserequirementsbetteratthemoment.

C.proprietary

47、Somestoresevenoffer()lanesforcustomerswith10itemsorlesstocheckout

quickly.

B.express

48、SometimesIsurfonlineshopstochecksomerelatedinformation,andthengo

toaphysicalstoretodothe()shopping.

A.actual

49、Teammateswhohaveteamspiritaremoresatisfied()theirteamactivities.

B.with

50、Teammateswhohaveteamspiritaremoresatisfied()theirteamactivities.

-->(with)

51、Thatmightbeacceptable()youhandletheinsurancefees.

A.if

52、That'ssomethingyoucanimprovebytalkingtohuman().

B.resources

53、TheAmericanideaofcustomerserviceis()eachcustomerthecenterof

attention.

-->(tomake)

54、Thebottomhalfshows()thismoneycamefrom.

A.where

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55、Thecustomerservicerepresentativewilloftenallowcustomerstoexchangethe

product

-->(refund)

56、Theexecutiveteamhavetoholdanurgentmeeting()theyseethebadmarket

-->(because)

57、Thefranchisor()thefranchiseeshouldobservetheregulationstomakethe

businessgowell.

B.aswellas

58、Theinstructiondescribescompletelythe()anditssafetybasis.

C.facility

59、Thelong-termassetsareknownas()assets.

A.fixed

60、Thepeople·myourdepartmentseemso()andmcetobearound.

C.capable

61、Theprocessingtime()perembassy.

C.varies

62、Theproprietorownsallofthepropertyofthebusinessandisresponsible()

-->(for)

63、Thesameistrue()individualproprietorships.

C.at

64、Theteammembersare()andhelpingeachotherout.

-->(gettingalong)

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65、Theirskilland()hasgotthemonthesales

team.

-->(enthusiasm)

66、Thenyour()willbesoldbyauction

-->(stuff)

67、Therearemoreandmore()ofsoftwareforaccounting,thishasmadethe

differenttypesofsoftwaremoreaccessibleintermsofcostsandvariety.

A.manufacturers

68、Theyexchangedtalesof()ordisappointingnewsofpopularitemssoldout

minutes

-->(bargains)

69、Theyexchangedtalesof()ordisappointingnewsofpopularitemssoldout

minutesafterthespreebeganatmidnight.

A.bargains

70、Theywantedto()adiscussiononeconomics.

-->(initiate)

71、Toattractinvestors,thegovernmenthas()itstaxandlaborlaws.

C.adjusted

72、Trademarks,propnetaryservicemarksandregulationsneed()carefully.

A.tobeobserved

73、Trademarks,proprietaryservicemarksandregulationsneed()carefully.

A.tobeobserved

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74、Travelers,when()thechecks,havetosignthechecksinthepresenceofthe

bankorserviceclerks

B.buying

75、Traveller'schecksaregenerally()smallfacevalue.

-->(of)

76、Travellers,when()thechecks,havetosignthechecksinthepresenceofthe

-->(buying)

77、Wecan'tmanagethat()youpayfortheinstallation.

C.unless

78、Wedidn'tunderstandhowdifficultitwasto()suchabreakfast.

B.distribute

79、Weusedto()cashadvances.

C.have

80、Well,thedayweofferstockforsaleisthedaywewillseehowmuch()there

ismourcompany

C.faith

81、What'smore,it'snotalwaysso()forustopayonlineashackersmightsteal

ourusernameandpassword.

B.safe

82、Whentherestoftheroom()emotional,staycoolanduselogictonegotiate

andclose.

B.gets

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83、Whiletheotherpeople()anddiscussedtheproblemtogether,Tedignored

them.

A.interacted

84、Withoutclosequalitycontrol,wemay()fraud,andthee-shopmaysuddenly

go

-->(encounter)

85、Youcandownloadandprintoffthe()online.

-->(form)

86、Youcanshowrespecttoyourteammates()everyonefairlyandequally.

-->(bytreating)

87、()behalfofVancouverC&SInt'ITradeCorp.,Iampleasedtoinviteyouand

yourcolleaguestovisitus.

B.On

88、()friendsandcolleaguesgreetedeachotherwiththatdaywasBoughtanything

-->(What)

89、()hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.

-->(Whoever)

90、()thesituationmaybe,makesurethatyoudon'tleaveyourcustomerwith

an

-->(Whatever)

91、()youhaveajob,youmaybeinthemarketforanotherone.

A.Evenif

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92、()behalfofVancouverC&SInt'!TradeCorp.,Iampleasedtoinviteyouand

yourcolleaguestovisitus.

C.On

93、()hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.

B.whoever

94、一okay,whatisthedecision?-Asyouknow...wehavebeenaprivatelyheld,

family-ownedcompanyforover120years,().

B.butitmaybetimetoconsidersomemajorchanges

阅读理解(单选)(6)

1、Businessesarestructuredindifferentwaystomeetdifferentneeds.

21.Thispassageismainlyabout().

-->C.howdifferentformsof

businessareorganized

22.Whatisusuallyneededtodecidetheportionofthepartnership

eachpersoncontrols?().

-->B.Anagreement.

23.Whoarenotincludedinlimitedliabilitypartnerships?().

-->C.Unlimitedpartners.

24.Howcancorporationsraisemoney?().

-->A.Bysellingstock.

25.Whocontrolscorporatepoliciesinacorporation?()

-->B.Aboardofdirectors.

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2、Chinahasthemostfranchisesintheworldbutthescaleoftheiroperations

1.Accordingtothepassage,thepassagemainlytalksabout.

-->C.anoutlineoffranchisinginChina

2.KFCwasthe()foreignfranchisetoChinain1987andiswidespread.

-->A.mostprofound

3.Manyfranchisesareinfactjoint-ventures,because.

-->A.atthebeginningstage,franchiselawwasnotsoclear

4.ForeignfranchisegrowsinChinabecauseof.

-->B.thesmallamountofretailtrade

5.Thewriterhasthe()attitudetofranchisinginChina

-->B.positive

3、CyberMondayrockedwhilemobilesalesroared.

1.Retailersusedmobiledevicesanddrovenearlyathirdoftraffic,orevenmorethanhalftoonlineshopping.Asweknowthatdoesn'tbelongtothemobiledevice.

()

-->C.personalcomputer

2.PlayStation4andXboxOneconsolesweresoldoutontheafternoonMonday

althoughtheyweren'tevendiscounted.()

-->B.W

3.AccordingtosalesonAmazonwereup44.3%overlastyear,whilesalesateBay

wereup32.1%.()

-->C.ChannelAdvisor

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4.CyberMondaydealsonSundaywithaCyberthonthatdrewmorethanpeopleto

thesite.()

-->A.350,000

5.Wecaninferfromthepassageisn'tanonlineretailer.()

-->B.ChannelAdvisor

4、Emotionsplayanimportantpartinthenegotiationprocess,althoughitis

only

1.Emotionsplayanimportantroleduringthenegotiation,althoughtheireffectis

beingstudiedjust.

-->C.notlongbefore

2.Negativeemotionsmay()makeconcessions.

-->A.behelpfulto

3.Duringnegotiations,thedecisionastowhetherornottosettledependsinpart

onemotionalfactors.

-->B.tosomeextend

4.Attainingconcessionscanbedone.

-->C.bybothnegativeandpositiveemotions

5.Indifferentcultures,negotiatorsshoulduse()strategiestoshowpositiveand

negativeemotions

-->B.different

5、Identifythecountryorcountriesyouwillbetravellingto.

21.Thispassageismainlyabout().

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-->C.howtoapplyforaSchengenvisa

22.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedto

sendyourapplication().

-->A.totheembassyorconsulateofthecountrythatshallbeyourmaindestination

23.Youcandownloadandprintofftheform().

-->B.ontheInternet

24.YouarerequiredtoshowthefollowingdocumentsEXCEPT().

-->C.abirthcertificate

25.Theprocessmgtime1sperembassy().

-->A.different

6、Teamspiritcanmakeorbreakateam.Teammateswhohaveteam

1.Teammateswhohaveteamspirit.

-->B.arebetterabletoworktogetherandachieveteamgoals

2.Accordingtothearticle,teamspiritmeans.

-->C.cooperation,motivationandrespect

3.Cooperationisaskillthat.

-->A.canbesharpenedduringpractice

4.Beingmotivatedmeans.

-->C.youshouldgiveyourbestinanycircumstances

5.Respectingyourteammates.

-->B.cankeepeveryoneinagoodmood

阅读理解(判断)(8)

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1、Achallengeinworkingincustomerserviceistoensurethatyouhave

1.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheir

expectations.

-->F

2.Leaveyourcustomerwithanunansweredquestionisunacceptable.

-->T

3.Bothpositivebodylanguageandnegativebodylanguagearenecessaryin

customerservice

-->F

4.Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.

-->T

5.Theunderlinedgoingtheextramiletohelptheminthelastparagraphmeans

goingalongwaytohelpthem.

-->F

2、Chineseshoppersspentbillionsonlineyesterdayastheytookadvantage

1.Onlineretailerstookholdoftheshoppingspreetoincreasesalessuccessfully.

-->T

2.ThefinalfigureofSinglesDayforthisyearreached19.1billionyuan.

-->F

3.CyberMondayisasimilareventintheGreatBritain.

-->F

4.Othere-commercesitesdidaswellasAlibabaGrouponSinglesDay.

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-->F

5.JackMa'sgoaloftransactionsizeistoreach100billionyuaninseveralyears.

-->T

3、Ifyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindthe

perfectopportunity.

1.Decideonabusinesswithlearningorseeingwhattheday-to-daywilllooklike.

-->T

2.Beforeyou'vedeterminedwhatroleyouwantinafranchise,it'stimetostartthe

business.

-->F

3.Beforesigningontoafranchise,theessentialjobistoaskthefranchisorabout

theexecutiveteamanditspastindustryexperience.

-->T

4.Thefirstthingtolookatishowlongafranchisewouldtaketopurchase.

-->F

5.Tomakesurethatwhenyouwanttoleavethebusiness,youhavemadeenough

moneyandyouaresatisfiedwiththat.

-->F

4、Manyofthebanksandtravelservicesinwesternprovide

26.Itisconvenientforthetravelerstotravelaroundtheworldasmanybanksand

travelservicesissuetravelers'checks.

-->T

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27.Therearenosignaturesoftravelerswhohaveboughtthechecks.

-->F

28.Quiteafewtravelersliketobuythechecks.

-->T

29.Travelersdonotworryaboutthecirculationperiodofthechecksasthereisno

timelimitforit.

-->T

30.Banksandtravelservicesarereluctanttoprovidetravelers'checks.

-->F

5、Theartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.

1.Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthe

control,oftenwithoutevenrealizingit.

-->F

2.So,neverletbothpartiescontrolthenegotiations.

-->F

3.Negotiatingfirstandthenhavingtocreateadocument