网课智慧树知道《酒店商务英语（青岛恒星科技学院）》章节测试答案

第一章单元测试1【判断题】Inordertoensuretheaccuracyofthereservation,thereservationistshouldconfirmalltheinformationatlast.（）A.对B.错2【判断题】Ifguestswanttoguaranteetheirreservation,theyshouldgivetheircreditcardnumberandCardValidationCodetothereservationist.（）A.错B.对3【判断题】Thenecessaryinformationforacompleteroomreservationincludestheguest’sname,dateandtimeforthereservation,roomtype,specialrequirements,andthecontactwayoftheguest.（）A.错B.对4【判断题】Conciergeisanessentialsectioninafive-starhotel.（）A.对B.错5【判断题】Offeringinformationaboutthehotelandthecityisoneoftheresponsibilitiesofabellman.（）A.对B.错第二章单元测试1【判断题】Thereceptionistcancheck-inguestsdirectlywithoutconfirmingthereservation.（）A.错B.对2【判断题】.Driver’slicensecanbeusedasavalidcertificateforcheckingin.（）A.对B.错3【判断题】Iftheguestspaythedepositbycreditcard,thereceptionistdoesn’tneedtofillinadepositreceiptforthem.（）A.对B.错4【判断题】Theclerkatfrontdeskmustaskthecustomerswhethertheywanttodeposittheirvaluables.（）A.对B.错5【判断题】ThereceptionistmustconfirmwithguestsiftheyhaveanyvaluablestodepositattheFrontDesk.（）A.对B.错第三章单元测试1【判断题】Themainjobofahousekeeperistocleanguestrooms.（）A.对B.错2【判断题】Laundryserviceisessentialinafive-starhotel.（）A.对B.错3【判断题】“ThestaffworkingintheServiceCentershouldhavegoodetiquetteandcourtesy.（）A.错B.对4【判断题】Apassportisnotnecessaryforcashingatraveler’scheck.（）A.对B.错5【判断题】TheEngineeringDepartmentisresponsibleforrepairingthefacilitiesinguestrooms.（）A.对B.错第四章单元测试1【判断题】thestaffintherestaurantshouldadvicethespecialtytoguests.（）A.错B.对2【判断题】Waiterorwaitressshouldconfirmtheguest’sorderaftertakingit.（）A.错B.对3【判断题】Therearethreepiecesofoneorderinall.Twoofthemaresenttothekitchenandoneofthemisleftattheguest’stable.（）A.错B.对4【判断题】TheorderoftheWesternbanquetisasfollows:appetizer,soup,sidedish,maincourse,anddessert.（）A.对B.错5【判断题】Sidedishisnotservedinanordinarymeal.（）A.错B.对第五章单元测试1【判断题】.Seatingtheguestswithchildrennearthebuffettablemakesiteasyforgueststocomeinandoutandgetfood.（）A.对B.错2【判断题】Seatingdinersmeansarrangingtablesforguests.（）A.对B.错3【判断题】WhenservingWesterndishes,theattendantshouldremovetheplatefirstandthenservethenextcourse.（）A.对B.错4【判断题】.Chinesefoodisusuallyservedintheorderofcolddishes,hotmeatdishes,hotvegetabledishes,dimsum,soup,andfruit.（）A.错B.对5【判断题】Ifthebreakfastisincludedintheroomrate,theguestscanhavethebuffetbreakfastfreely.（）A.对B.错第六章单元测试1【判断题】Collectcallmeansatelephonecallinwhichthecallingpartywantstoplaceacallatthecalledparty’sexpense.（）A.对B.错2【判断题】Theoperatorcallisalsoknownastheoperator-assistedcall.（）A.对B.错3【判断题】Therearetotallysixtypesofphonesinahotel.（）A.错B.对4【判断题】Person-to-personcallmeansthecallinwhichacallertelephonestheoperatorforhelpinsteadofdialingtheintendedtelephonenumberdirectly.（）A.错B.对5【判断题】IDDisinternationaldirect-dialedphone.（）A.对B.错第七章单元测试1【判断题】TheBusinessCenteronlyoffersserviceforin-houseguests.（）A.错B.对2【判断题】BookingticketisalsooneoftheresponsibilitiesoftheBusinessCenter.（）A.错B.对3【判断题】TheguestslivingintheExecutiveLoungecanenjoyfreeafternoontea.（）A.错B.对4【判断题】TheguestslivingintheExecutiveLoungecanusetheconferenceroomforfreefortwohoursaday.（）A.对B.错5【判断题】TheguestsstayingintheExecutiveLoungecanhavebreakfasthere.（）A.错B.对第八章单元测试1【判断题】Goingtothecinemaisincludedinrecreation.（）A.错B.对2【判断题】Thestaffinfitnesscentershouldtellthegueststhatintenseexercisecanhurttheirmuscles.（）A.错B.对3【判断题】BeijingoperaiskindofChineseoperawhicharoseinthemid-20thcenturyandwasextremelypopularintheQingDynastycourt.（）A.错B.对4【判断题】Beijingopera’soriginsarenotinBeijingbutintheChineseprovincesofHubeiandAnhui.（）A.错B.对5【判断题】TherearethreemainrolesinPekingopera:Sheng,Dan,Jing.（）A.对B.错第九章单元测试1【判断题】Thereceptionistcanprintouttheguest’sbillbeforereceivingthecallfromtheHousekeepingDepartment.（）A.错B.对2【判断题】Thereceptionistonlyneedstogettheguest’skeywhentheguestwantstocheckout.（）A.错B.对3【判断题】Whencheckingoutforgroups,thereceptionistonlyneedstoprintoutthebillofgroupaccounts.（）A.错B.对4【判断题】Ifthegroupleaderwon’tpayforthepersonalconsumption,thereceptionistshouldasktheteamleadertoinformtheteammemberstocometotheFrontDesktosettletheirpersonalaccounts.（）A.错B.对5【判断题】Ifthereisanydamageintheguestroom,theguesthastopayforthedamage.（）A.对B.错第十章单元测试1【判断题】Kidnappingisnotincludedinthespecialproblems.（）A.对B.错2【判断题】Itisnecessaryforatravelagencytohavetheabilitiestoha