国家开放大学《管理英语4》边学边练Unit 1-4（答案全）

某某Y国家开放大学《管理英语4》Unit1ManagementFunctions学前热身根据下图，为各个层次的管理者匹配所需管理技能的重要程度（High，AboveAverage，Average，Low）。JobTitles:TopmanagersTechnicalskills

LOW2．Humanskills

High3．Conceptualskills

High4．motivationtomanage

HighJobTitles:Middlemanagers1．Technicalskills

LOW2．Humanskills

High3．Conceptualskills

AboveAverage4．motivationtomanageAboveAverageJobTitles:First-linemanagers1．Technicalskills

AboveAverage2．Humanskills

High3．Conceptualskills

Average4．motivationtomanage

AboveAverageJobTitles:Teamleaders1．Technicalskills

AboveAverage2．Humanskills

High3．Conceptualskills

Average4．motivationtomanage

Average边学边练回顾会话演练环节中的对话内容，如果是发生的事件选择“对”，否则选择“错”。1、gotbehind（√）2、lackedmoney（√）3、gotslackontheirwork（×）4、didn'thaveenoughwork-hands（√）5、didnotconnectwiththeGermancolleagues（×）6、werelowefficiencyincommunication（√）7、workedflexibly（×）8、hadtoworkintheoffice（√）为下列管理行为匹配相应的管理过程基本功能。Managersshouldsetforthincentivemeasures.（Leading）Managersshouldbeawareofchallengesandpredictfutureconditionsinbusiness.

（Planing）Managersshouldadjusttheirplanswhenconditionschange.（Planing）Managersshouldmanageemployeesincludingtheirleaves,payments,allowancesandmuchmore.（Staffing）Managersshouldpickoutactivitiesandputthemintodifferentcategories,thenassigntheseactivitiestoteamsorindividualstaff,andauthorizethem.（Organizing）Managersshouldknowwhattheobstaclesarethatkeepthecompanyfromachievingitsgoals.（Controlling）Managersshouldmakerightmanperformhisownfunctionsinrightposition.（Staffing）Managersshouldpointoutarightwaytoworkforthestaff.（Controlling）Managersshouldsuperviseemployeesandtheirwork.（Leading）根据短文阅读环节的文章内容，将下方的问题同涉及的人群进行匹配。（Topmanagers）didnotwanttohearbadnewsandwereafraidofoutsideenvironmentandfailingtomeettheirtargets.（Middlemanagers）wereafraidofdisappointingthetopmanagersandpromisedmuchbutdidlittle.（Topmanagers）wereextremelytemperamentalandshoutedatpeopleloudlyandhadterrifyingreputation.（Middlemanagers）werescaredoftellingthetruthandremainedsilentoronlytoldoptimistic,filteredinformation,evenlied.（Managersandemplayees）heldontovestedpower.（Topmanagers）gavetoomuchpressureforfasterperformanceinpersonnelselection.为下列句子选择正确的词语。7、Workshouldbe

dividedsothateachpersonwillperformaspecializedportion.8、Managersmusthavetherighttogiveordersandinstructions,buttheymustalsoacceptresponsibilityforwhethertheworkisdonecorrectly.9、Ifyouwantloyaltyandcooperationfrom

emplayees,youmustbeloyalandcooperativeinreturn.10、Everyorganizationshouldhaveonlyone

master

plan,onesetofoverridinggoals.11、Managersshouldplacetheirpersonalinterests

secondtothoseofthetotalorganization.12、Payandrewardsshould

doubleeachperson'seffortsand,moreimportant,eachperson'scontributiontotheorganization'sgoal.13、Ordersandinstructionsshould

moveupward

fromthehighermanagertothelowerone.Formalcommunicationsandcomplaintsshould

flowdowninthesamechannel.14、Ifemployeesaretreatedunfairly,itmay

refusesdissatisfactionandconflictamongemployees.Unit2CommunicationSkills学前热身为图片匹配相应的沟通方式名称。→telephone→WeChat→e-mail

face-to-facetalk→textmessage→mail下方沟通方式哪些属于言语交际，哪些属于非言语交际。2、facialexpression选择一项：（B）A.VerbalCommunicationB.Non-VerbalCommunication3、tone选择一项：（A）A.VerbalCommunicationB.Non-VerbalCommunication4、bodymovement选择一项：（A）A.Non-VerbalCommunicationB.VerbalCommunication5、voice选择一项：（B）A.Non-VerbalCommunicationB.VerbalCommunication6、gesture选择一项：（A）A.Non-VerbalCommunicationB.VerbalCommunication7、touch选择一项：（A）A.Non-VerbalCommunicationB.VerbalCommunication8、eyecontact选择一项：（B）A.VerbalCommunicationB.Non-VerbalCommunication9、space选择一项：（A）A.Non-VerbalCommunicationB.VerbalCommunication10、posture选择一项：（A）A.Non-VerbalCommunicationB.VerbalCommunication边学边练根据会话演练环节的对话内容，判断正误。Alisondoesn'tfeelgoodaboutthemeetingyesterday.（√）AlisonandSeanattendedthemeetingtogether.（×）AlisonhasacommunicationproblemwithSean.（×）SeanthinksAlisonisnotagoodemployee.（×）Alisondoesn'tagreewithSean'ssuggestiondealingwithJohn.（×）根据会话演练环节的对话内容，为下列题目选择正确答案。1、Cathyisaskedtodiscussaworkproblemabout____________withherboss.选择一项：A.lackofefficiency.B.aformerteammember.C.anewsupervisor.正确答案是：lackofefficiency.2、WhatisthemaincontributiontothelatestproblemaccordingtoCathy?选择一项：A.Toomuchtraining.B.Frequentabsence.C.Verylittleconcentration.正确答案是：Frequentabsence.3、Whatdoesthebossproposetosolvetheproblem?选择一项：A.Tocutoffsometraining.B.ToreplaceCathywithateammember.C.TohavesomeonetodoCathy'sjobwhenshe'saway.正确答案是：TohavesomeonetodoCathy'sjobwhenshe'saway.4、Whohascausedsomeproblemsamongsttheteaminthepast?选择一项：A.Cathy.B.Frank.C.Gary.正确答案是：Gary.5、WhichofthefollowingstatementsaboutCathy'sbossisNOTTRUE?选择一项：A.Shedoesn'tblameCathyforthecurrentproblemsofherteam.B.SheidentifiestheproblemsandoffershersolutiontoCathy.C.Sheleavesalltheproblemstoherself.正确答案是：Sheleavesalltheproblemstoherself.回顾阅读环节的文章内容，判断正误。Communicationandleadershipdon'talwaysgohandinhand.（×）Thesay-dogaphappenswhenpeoplemisunderstandtheirleader'sintention.（×）Usingtechnicaljargonmakesaleaderconvincing.（×）Communicatingsincerelyisalwaysthebest.（√）Observationisasimportantascommunicationwhenyouwanttoknowwhatpeoplereallythink.（√）根据下方的描述选择对应的沟通方式。1.awrittenorprintedmessagetoapersonorgroup,usuallysentbymailinanenvelope答案letter2.thewriting,sending,andreceivingofmessageselectronically答案E-mail3.alistorprogramofthingstobedoneorconsidered答案agenda4.afacilityenablingparticipantsindistantlocationstotakepartinaconferenceelectronically答案videoconferencing5.adisplaythatshowsnotices,advertisements,bulletins,etc答案oticeboard

6.aninternaldocumentthatisgenerallyshort,focusesonasingletopic,reportsinformation,makesarequest,orrecommendsfutureaction答案memorandum

7.thetelephonictransmissionofscanned-inprintedmaterial答案fax8.anofficialrecordoftheproceedingsofameeting答案meetingminutes回顾短文听读环节的文章内容，完成下列题目。1、Confirmingreceptionofthesentmessagesmeans____________.选择一项：A.themessagesaresenttotherightreceivers.B.themessagesarecorrectlywritten.C.themessagesarecorrectlyunderstood.正确答案是：themessagesaresenttotherightreceivers.2、InthefamousBritishArmyCommanderstory,itwasprobablyatthestepof____________thatwentwronginthecommunicationchain.选择一项：A.decodingB.sendingC.conceiving正确答案是：decoding3、ChineseWhispersis____________.选择一项：A.agametopassmessagearoundinawhisperB.apersonwhowhispersinChineseC.thefactthatChinesepeoplewhodon'tnormallytalkveryloudly正确答案是：agametopassmessagearoundinawhisper4、AllocativefailuredoesNOThappenwhen____________.选择一项：A.therightinformationgoestotherightplaceB.thecorrectinformationisnotreceivedbytherightpersonC.acompanygathersfalseinformation正确答案是：therightinformationgoestotherightplace5、Whichofthefollowingcasesbelongstohumanfailure?选择一项：A.Decreasingcreativityacrossdepartments.B.Adequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.正确答案是：Decreasingcreativityacrossdepartments.Unit3TeamWork学前热身为下方图片匹配相应的团队合作的词汇。

正确答案是：

→Support,

→Assistance,

→Collaboration,

→Mentoring,

→Sharedgoals,

→Communication,

→Cooperation,

→Brainstorming边学边练（英译汉）下面的句子描述的是优秀团队中的哪些成员。1.TeamLeader:Ateamleaderistheheartoftheteam.He/Sheguidesthewayfortherestofthegroup.回答队长/组长2.TeamMaven:Allstrongteamsneedindividualswhoarehighlyfocusedonknowledge—bothacquiringandsharingit.

回答行家里手/内行3.TeamRealist:Whileenthusiasmandsoaringimaginationsareindeedimportantqualitiesforteamstopossess,it'salsoimperativeforgroupstobegroundedinreality.回答务实者4.TeamCommunicator:Whensituationsgetalittlestressfulortense,communicatorsserveasbridgesbetweenthevariousmembers.

回答协调者5.TeamSupporter:Ifateamencountersatoughobstacle,it'sthejobofthemostpassionatepersontoseethebrightsideofit—andthenfigureouthowtouseit.

回答鼓舞者根据短文听读环节的文章内容，判断下列陈述是否正确。The35employeeswhohadcometogetherforateambuildingeventwereyoung,smartandpassionate.（√）Mostofthe35employeesweregoodsolutionsharersandknewwellaboutteamwork.（×）Theplaceofthisteambuildingeventwasnotanormalcafeteria.（√）Thereweremanyfilledballoonsinthecafeteria.（×）Alltheemployeesattendingtheteambuildingeventhadtwochancestoblowupaballoon.Iftheballoonblastedtwice,theyfailed.（√）Inthesecondround,theemployeesonlyfocusedonfindingouttheirownballoons,soonlyfewofthemfoundballoonswiththeirnames.（×）Inthethirdround,theemployeeswererequiredtosharethenameinformationoneachballoontheygot.（√）Accordingtothesummaryaddressedbytheteamleader,theconclusion“everybody'sbusinessisnobody'sbusiness”couldbedrawn.（×）Sometimesitissuccess-hinderingthatyoudonotsharewhenyouworkinateam.（√）选择下列词汇的同义词。正确答案是：sumup

→summarize,

passionate

→enthusiastic,

direct

→instruct,

obstruction

→obstacle,

blast

→pop,

principal

→chief,

singly

→solely,

frequently

→onregularbasis英译汉。Holddepartmentmeetingstoreviewprojectsandprogress,toobtainbroadinput,andtocoordinatesharedworkprocesses.参考答案：组织部门会议，审核项目进程，获取充分的信息，协调共享工作流程。Holdamonthlycompanymeeting,sponsorsportsteamsandencouragecheeringteamfans.参考答案：组织月度会议，赞助运动队，支持啦啦队。Useicebreakersandteamworkexercisesatmeetings.参考答案：会上，可以进行破冰活动和团队练习。Therearemanywaysyoucoulddothis,forinstancebybuyingeveryonethesameT-shirtorhat,puttingteammembernamesinadrawforcompanymerchandiseandgiftcertificates.参考答案：做这件事可以有很多方式，例如，给每个人都买相同的Ｔ恤衫或者帽子，或用团队成员的名字来抽奖，赢取公司产品和礼券。You'llbeamazedattheprogressyouwillmakeincreatingateamworkculture,aculturethatenablesindividualstocontributemorethantheyeverthoughtpossible—together.参考答案：你会为你在构建团队文化中所取得的进步而感到震惊，这种文化可以激发大家一起做出超乎想象的更大贡献。Unit4

StaffMotivation学前热身你认为以下10种激励方式哪些适合男性哪些适合女性，为每种激励方式匹配合适的图片。1.Itisimportantformetokeepmydeadlines.回答A2.Ineedtofeelrespected.回答C3.Imustknowthetruth.回答I4.Listeningtoothers'storiescomesnaturaltome.回答B5.ItisveryimportantformetosucceedatwhatIsetouttoachieve.回答J6.Itisimportantformetoattainmygoals.回答D7.Ioftenrelyonmyintuition.回答F8.Itisexcitingtogeneratenewinitiatives.回答G9.It'simportantformetohavebalanceinmylife.回答E10.Myempathyisimportantresourcetome.回答H边学边练回顾会话演练环节的对话内容，判断下方哪些是对话中提及的员工激励方法。extrabonus（√）pushmoney（×）employeeofthemonth（√）funactivities（√）Dividend（×）voteonthemosthelpfulemployee（√）specialfundaysonceortwiceayear（√）apayincentiveeverymonth（×）根据下列员工的基本情况，为他们选择最合适的激励方式。Kevin:lovesplayingcomputergames正确答案是：vouchersforstores,

Playstation4Stacy:toobusytowashclothes;alwaysgoestothelaundry正确答案是：leaveanhourearly,

freelaundrycouponDavid:anenvironmentalist;interestedinreadingverymuch正确答案是：E-bookreader,

bookcardvalued$500Alice:foodlover正确答案是：restaurantgiftcard,

companylunchesStephen:wantstogivehisbrideasurprise正确答案是：anextra-daysholiday,

twonightsatabeachresortEmma:lovesreadingandwantstobeabookowner正确答案是：E-bookreader,

bookcardvalued$500根据短文听读环节的文章内容，为下面几个问题选择正确的答案。1、WhatkindofcompanyisGoogle?_________选择一项：A.Amedium-sizedinternationalcompany.B.AlargeAmericancompany.C.Alargeglobalenterprise.正确答案是：Alargeglobalenterprise.2、HowdoesGooglemotivateitsemployees?_________选择一项：A.Providingafriendlyworkcultureinthecompany.B.Offeringentertainingequipmentintheemployees'office.C.TPromotingtheemployeestohigherjobpositions.正确答案是：Providingafriendlyworkcultureinthecompany.3、WhofoundedGoogle?_________选择一项：A.SergeyBrin.B.KarenMay.C.LarryPageandSergeyBrin.正确答案是：LarryPageandSergeyBrin.4、Googleemployeeshavethefreedomto_________.选择一项：A.usethetotempolewiththeircolleaguesB.playbowlingwiththeircolleaguesatworkC.spendcertaintimeontheirchosenprojects正确答案是：spendcertaintimeontheirchosenprojects5、WhatisGoogle'ssecrettosuccess?_________选择一项：A.EncouragingamongemployeestheaspirationtobeNo.1intheworld.B.Payinghighsalarytotheemployeesandpracticingstrictmanagement.C.Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.正确答案是：Valuingthehappinessofitsemployeesasmuchasinnovatinggoodproducts.英译汉。6、WorkingforGooglecomeswithperksthatmostotherorganizationscan'tprovide—bowlingalleys,freehaircuts,gymmemberships,andshuttlestoandfromwork.参考答案：在谷歌公司工作，可以获得其他公司不能提供的诸多福利：保龄球馆，免费理发，健身会员卡，班车。Creatingaworkculturethatkeepsemployeeshappywillmotivatethemtodotheirbestandwillkeepthemloyaltothecompany.参考答案：打造能够让员工开心工作的文化氛围，可以激发他们努力工作，并坚持忠于公司。Googlealsomakesitsemployeeswanttoworkbecausemanagersprovidetasksthatareinspiringandchallenging.参考答案：谷歌公司能够保持员工工作欲望，因为管理人员能给他们提供鼓舞人心、有挑战性的任务。Thisfreedomtakesemployeesoutoftheirroutineandawayfromthemundanetasksthatoftenmakeworkersfeeluninspiredabouttheirjobs.参考答案：这样的自由可以使员工不用循规蹈矩，从单调乏味、毫无工作激情的任务中解脱出来。Ifyouvaluepeople,andcareaboutthemaswholepeople,onethingyoudoisgivethemavoice,andyoureallylisten.参考答案：如果你重视员工、尊重他们的完整人格，就给他们发言的机会，并认真倾听。根据短文听读环节的文章内容，为下列问题选择正确的答案。WhatkindofqualificationsshouldaCEOhave?正确答案是：Passion,enthusiasm,andprofessionalism.WhatdispleasedDavidMarcusandmadehimtowriteacriticallettertohisemployees?正确答案是：Someofhisemployeesdidn'twanttoinstallthePayPalapp,andothersdidn'tevenremembertheirPayPalpasswords.HowdidDavidMarcuspersuadetheemployeeswhowerenotinterestedinPayPal?正确答案是：Hesai