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ListeningSpeaking4Warming-Up1Reading23Writing5Project6VocabularyandStructure7ListeningScript8Unit5Switchboard第1页noreply—Dpickingupthephone—Ahangingupthephone—Choldingtheline—BSuggestedAnswersTask1Matchtheexpressionsontheleftwiththe

picturesontheright.Unit5Switchboard第2页A—switchboardB—ServiceDirectoryC—telephonereceiverD—keepthetelephoneoffthehookE—cellphoneF—callingcardSuggestedAnswersTask2Writeeachoftheexpressionsunderits

correspondingpicture.Unit5Switchboard第3页SuggestedAnswersTask3MatchthetelephoneEnglishontheleftwith

theirresponsesontheright.

1—E

2—A

3—D

4—B

5—CUnit5Switchboard第4页MoreaboutSwitchboard(1):Unit5Switchboard

Aswitchboard(alsocalledamanualexchange)wasadeviceusedtoconnectagroupoftelephonesmanuallytooneanotherortoanoutsideconnection,withinandbetweentelephoneexchangesorprivatebranchexchanges(PBXs).Theuserwastypicallyknownasanoperator.

Switchboard第5页MoreaboutSwitchboard(2):

OperatorUnit5SwitchboardPublicmanualexchangesdisappearedduringthelasthalfofthe20thcentury,leavingafewPBXsworkinginofficesandhotelsasmanualbranchexchanges.ManualPBXshavealsoforthemostpartbeenreplacedbymoresophisticateddevicesorevenpersonalcomputers.第6页MoreaboutSwitchboard(3):

ModernPBXUnit5Switchboard第7页MoreaboutSwitchboard(4):Modern

SwitchboardHotel

Switchboard

operatorUnit5Switchboard第8页Task1Trytoanswerthefollowingquestionsbefore

youreadthepassage.Whattelephoneservicedoesahotelnormallyprovide?2.Doyouknowhowtodialaninternationalcallfromahotelroom?ReadingUnit5Switchboard第9页Reading

Ahotelnormallyprovidesmanykindsof

telephoneserviceincludingroom-to-roomcall,

localcall,DDDcall,IDDcall,messageservice,andconfidentialserviceorscreencallservice.SuggestedAnswers1.Whattelephoneservicedoesahotelnormallyprovide?Unit5Switchboard第10页Reading

Todialaninternationalcallfromahotelroom,

weshoulddial“0”first,thentheinternational

prefix“00”,followedbythecountrycode,area

codeandtheexpectedtelephonenumber.SuggestedAnswers2.Doyouknowhowtodialaninternationalcallfroma

hotelroom?Unit5Switchboard第11页TelephoneServiceThefollowingisourhotel’stelephoneserviceguide.

1.HowtomakeacallfromyourroomForroom-to-roomcallsinthehotel,pleasedial“1”first,thentheroomnumber.Forlocalcalls,pleasedial“0”first.Thendialthetelephonenumberaftertheline-throughtoneisheard.Fordomesticlongdistancecalls,pleasedial“0”first,followedbytheareacodeandthelocaltelephonenumber.Forinternationaldirectdials(IDD),pleasedial“0”first,thentheinternationalprefix“00”,followedbythecountrycode,areacodeandtheexpectedtelephonenumber.ReadingUnit5Switchboard第12页TelephoneServicePleasenotethatwhileyouaredialingIDD,pleasedialthehotelcode,internationalprefix,countrycode,areacodeandsubscribernumbercontinuously,withnopause(exceeding10seconds)made,toensurethatyourdialingwillnotbeinterrupted.Aftercompletingyourcall,pleaseseetoitthatthereceiverisproperlyplacedonthetelephonehook,otherwisethehourmeterwillworkcontinuouslyandthehotelwillnotberesponsibleforsuchdisputes.ReadingUnit5Switchboard第13页TelephoneService

2.HowwechargeforacallDirectdialsarechargedonaperminutebasisfromthemomentthecallisanswered.Callsareautomaticallychargedtoyouraccount.Thehotelwillcollect15%and10%asservicechargefromIDDandDDD(domesticdirectdial)callsrespectively.Thehotelwillcollect5.00yuanasservicechargeforacollectcalloracallpaidbycreditcard.Fordirectdialingcalls,youarestillrequestedtopayevenifyoudialthewrongnumber.Telephonebillswithdetailswillbegiventoyouuponcheckingout.Localcallsmadefromhotelroomarefreeofcharge.ReadingUnit5Switchboard第14页TelephoneService

3.MessageserviceWhenyoufindthegreenphonelighton,pleasedial“0”forthemessageleftforyou.

4.ConfidentialserviceorscreencallserviceIfyoudon’twanttoansweranyincomingcallsoryoujustwanttoletcertaincallsthrough,pleasedial“0”toinformtheoperator.Foranyinquiries,pleasedial“0”.ReadingUnit5Switchboard第15页domestice.g.ThePresident’sspeechcoveredarangeofforeignand

domesticissues.总统讲话涵盖了一系列国内外问题。Weneverinterfereinothercountries’domesticaffairs.

我们从不干涉别国内政。adj.

国内ReadingUnit5Switchboard第16页e.g.Pleasenotethatthebillmustbe

paidwithintendays.请注意该帐单必须在十日之内

支付。Inotedachangecomeoverhisface.

我发觉他脸上表情发生了改变。notev.

注意ReadingUnit5Switchboard第17页pausee.g.Afteralongpause,shewenton.

停顿了很长时间之后，她继续了。

Shedroppedmeoutsideduring

abriefpauseintherain.

当雨暂停时，她停车让我出去。n.

停顿ReadingUnit5Switchboard第18页exceede.g.Ourproductioncostshaveexceeded£60,000.

我们生产成本已超出60,000英镑。Workinghoursmustnotexceed42hoursaweek.

每七天工作时间不得超出42小时。

v.超出ReadingUnit5Switchboard第19页seetoitthate.g.Thehotel’sownersseetoitthattheirguestsaregiven

everyluxury.饭店主人确保客人得到全部享受。Lucysawtoitthateveryonegotenoughtoeatanddrink.

露西确保人人够吃够喝。

确保，确保ReadingUnit5Switchboard第20页ensuree.g.Thehospitaltriestoensurethatpeoplearetreatedquickly.医院设法确保人们得到快速救治。Iwillensurethatthecararrives

bysixo'clock.

我确保汽车六点钟以前到。v.

确保，确保ReadingUnit5Switchboard第21页receivere.g.Shepickedupthereceiveranddialedhisnumber.她拿起话筒拨了他电话。Hehungupthereceiverandwentout.

他挂上电话听筒走了出去。n.

电话听筒ReadingUnit5Switchboard第22页otherwisee.g.I'mnotmotivatedbymoney,otherwiseIwouldhavequit.

我不是为了钱来，不然我早就退出了。You'dbettergonow,otherwiseyou'llmissthetrain.

你最好现在就走,要不然就赶不上火车了。conj.

要不然，不然ReadingUnit5Switchboard第23页automaticallye.g.Joinnowandyouwillautomaticallyreceive50%offyour

firstpurchase.现在加入您将自动取得首次购物五折优惠。Somedoorshavelockswhichautomaticallylockthedoorswhenweclosethem.

有些门上锁在关门时会自动把门锁好。adv.

自动地ReadingUnit5Switchboard第24页respectivelye.g.Thecupsandsaucerscost£5and£3respectively.茶杯和茶托价格分别是5英镑和3英镑。Theyreceivedsentencesofoneyearandeightmonths

respectively.

他们被分别判处了一年和八个月徒刑。adv.

分别地ReadingUnit5Switchboard第25页requestv.

要求，请求e.g.TheletterrequestedhimtoreporttoLondonimmediately.

信里要求他马上去伦敦报到。Thechairmanrequestedthatthereportsbeconsidered.

主席要求考虑这些汇报。ReadingUnit5Switchboard第26页inquirye.g.We’regettingalotofinquiriesaboutour

newservice.我们收到了很多问题问询我们新服务。Youcangototheinquiryofficeforhelp.

您能够去问讯处寻求帮助。n.

探询，问询ReadingUnit5Switchboard第27页电话服务

以下是酒店电话服务指南。

1.怎样从房间内拨打电话拨打内线电话，请先拨1，再拨房间号码。拨打市内电话，请先拨0，听到线路接通音后再拨电话号码。假如需要拨打国内长途，请先拨0，再拨区号和电话号码。拨打国际直拨电话，请先拨0，再拨国际字冠00，再拨国家代码、区号和电话号码。ReadingUnit5Switchboard第28页电话服务

请注意，在拨打国际直拨电话时，请连续拨号，酒店代码、国际字冠、国家代码、区号和用户电话号码之间没有停顿（不超出10秒钟），以确保拨号不会中止。在打完电话之后，请确保电话听筒挂好在电话座机上。不然电话计时器会继续计时，酒店对由此而产生话费争议概不负责。ReadingUnit5Switchboard第29页电话服务

2.电话收费直拨电话自电话接通应答起按分钟收费。电话费将自动计入您账单。对于国际直拨电话和国内直拨长途电话，酒店将分别收取15%和10%服务费。对于对方付费电话和信用卡付费电话，酒店将收取每通电话人民币5元服务费。直拨电话假如拨错号码，仍需付费。电话明细账单将会在您结账离店时出示给您。从酒店客房内拨打市内电话无偿。ReadingUnit5Switchboard第30页电话服务

3.留言服务假如您发觉客房内电话绿指示灯亮时，请拨0听电话留言。4.保密服务或屏蔽电话服务假如您不希望接听任何来电，或者您只想接听一些来电，请拨0通知总机接线员。如需问询任何信息，请拨0。ReadingUnit5Switchboard第31页Task2

Readthepassageandtickoffthetelephone

servicementionedinthepassage.ReadingSuggestedAnswers□room-to-roomcall□wake-upcall□outsidecall□confidentialservice□localcall□screencallservice□domesticdirectdial□person-to-personcall□internationaldirectdial□station-to-stationcall□emergencycall□collectcall□messageservice□paycallUnit5Switchboard第32页ReadingSuggestedAnswersTask2

Readthepassageandtickoffthetelephone

servicementionedinthepassage.Unit5Switchboard□room-to-roomcall□wake-upcall□outsidecall□confidentialservice□localcall□screencallservice□domesticdirectdial□person-to-personcall□internationaldirectdial□station-to-stationcall□emergencycall□collectcall□messageservice□paycall√√√√√√√√√√第33页Task3

RichardwantstocallhisfriendJulieinAmerica.ThefollowingisthenumberRicharddialsonthephoneinhisroom.Pleasewritethenamesofthenumbers.ReadingSuggestedAnswersUnit5Switchboardhotelcode0-00-1-312-5541280第34页ReadingSuggestedAnswersUnit5SwitchboardTask3

RichardwantstocallhisfriendJulieinAmerica.ThefollowingisthenumberRicharddialsonthephoneinhisroom.Pleasewritethenamesofthenumbers.hotelcodeinternational

prefixcountry

codearea

codeexpected

telephone

number0-00-1-312-5541280第35页□

1.Youcandialinternationalcallsdirectlyfromyourroom.□2.Ifyoudon’twantanyonetocallyou,youmayneedthe

screencallservice.□3.Whenthegreenlightison,pleasepickupthe

telephonereceivertoreceiveyourmessage.□4.Thehotelcollects15%servicechargeforinternational

calls.Task4

Decideifthefollowingstatementsaretrue(T)orfalse(F).ReadingSuggestedAnswersUnit5Switchboard第36页ReadingSuggestedAnswers1.T2.F3.F4.FTask4

Decideifthefollowingstatementsaretrue(T)orfalse(F).Unit5Switchboard第37页TransferringcallsMakingwake-upcallsGivingdirectionsDealingwithcomplaintsRespondingtoemergenciesDialog1Dialog2Dialog3Dialog4Dialog5Task1

Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.ListeningSuggestedAnswersUnit5Switchboard第38页SuggestedAnswersListeningUnit5SwitchboardTransferringcallsMakingwake-upcallsGivingdirectionsDealingwithcomplaintsRespondingtoemergenciesDialog1√Dialog2√Dialog3√Dialog4√Dialog5√Task1

Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.第39页Task2

Aguestiscallingtheswitchboardtospeaktoher

brother,who’sstayingatthehotel.Listentothe

conversationandfillintheblanksinthe

informationcard.ListeningSuggestedAnswersUnit5SwitchboardGuest’sname:______________Roomnumber:______________Caller’sname:______________Purposeofthecall:have_____________tospeaktotheguestOutsideCallInformationCard第40页SuggestedAnswersListeningUnit5SwitchboardTask2

Aguestiscallingtheswitchboardtospeaktoher

brother,who’sstayingatthehotel.Listentothe

conversationandfillintheblanksinthe

informationcard.Guest’sname:DavidSmithRoomnumber:820Caller’sname:SusanSmithPurposeofthecall:havesomethingurgenttospeaktotheguestOutsideCallInformationCard第41页Operator(O):Goodafternoon.Thisis(1)_____________.

HowmayIhelpyou?Guest(G):Ihavesomethingurgenttospeaktomybrother,

DavidSmith.Heisstayinginyourhotel.O:What’shis(2)_____________,please?G:Ithinkit’sRoom820,butI’mnotsure.Canyou(3)__________itforme?O:Isee.MayIknowyourname,madam?transfercheckOperatorgoaheadputyouthroughroomnumberTask3

ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.ListeningUnit5Switchboard第42页G:SusanSmith.O:Thankyou,MissSmith.I’llcheckitforyouand(4)____________yourcalltohisroom.G:Thanks.O:Yes,Mr.SmithisinRoom820.Holdon,please.Iwill(5)____________.G:Okay.O:You’rethroughnow.Please(6)____________.ListeningSuggestedAnswersUnit5SwitchboardtransfercheckOperatorgoaheadputyouthroughroomnumber第43页SuggestedAnswers(1)Operator(2)roomnumber(3)check(4)transfer(5)putyouthrough(6)goaheadTask3

ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.ListeningUnit5Switchboard第44页Task4

Mr.Williamsneedstogetupearlytomorrow.Nowheiscallingtheoperatortoaskforawake-upcall.Listentotheconversationandfillinthewake-upcallrecordsheetwiththeinformationyouhear.ListeningSuggestedAnswersUnit5SwitchboardWake-upCallRecordDateGuest

NameRoom

No.Time&

Datefor

Wake-upCallRecorded

byHandled

byRemarks第45页SuggestedAnswersListeningUnit5SwitchboardTask4

Mr.Williamsneedstogetupearlytomorrow.Nowheiscallingtheoperatortoaskforawake-upcall.Listentotheconversationandfillinthewake-upcallrecordsheetwiththeinformationyouhear.Wake-upCallRecordDateGuest

NameRoom

No.Time&

Datefor

Wake-upCallRecorded

byHandled

byRemarksSeptember

11thBill

Williams8156:00a.m.,

Saturday,

September

12thOperator第46页□

1.Whentheguestaskstobewokenatacertaintime,the

operatorfirstasksforhisnameandroomnumber.□2.Theoperatorrepeatsthetimeanddateofthewake-up

calltoconfirmthefactswiththeguest.□3.TheguestcallstheoperatoronSaturday.□4.Attheendoftheconversation,theoperatorwishesthe

guestapleasant“Goodnight”.Task5

ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).ListeningSuggestedAnswersUnit5Switchboard第47页SuggestedAnswers1.T2.T3.F4.FListeningTask5

ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).Unit5Switchboard第48页SpeakingTask1

Readandpracticetheconversationinpairs.Guest(G):I’dliketomakeaninternationalcall.Operator(O):Certainly,sir.Whichcountryareyoucalling?G:America.O:Couldyoutellmethereceiver’snameandtelephonenumber,

please?G:AnnieHofmanninWashingtonD.C.,andhernumberis

5216907.O:Isthisapaycall?G:No,it’scollect.O:Person-to-personorstation-to-station?G:Person-to-person.Unit5Switchboard第49页SpeakingTask1

Readandpracticetheconversationinpairs.O:MayIknowyournameandroomnumber,please?G:TomBauerinRoom1520.O:Thankyou,Mr.Bauer.Couldyouhangupandwaitamoment?

WewillcallyouwhenweareconnectedwithMs.Hofmann.(ThephoneringsinMr.Bauer’sroom.)G:Hello!O:Operator.MayIspeaktoMr.Bauer?G:Speaking.O:Ms.Hofmannisontheline.Goahead,please.Unit5Switchboard第50页SpeakingTask2

Discusswithyourpartnerthejobprocedureof

makinginternationalcallswiththehelpofthe

conversationinTask1,andputthefollowing

stepsinthecorrectorder.A.Askingforthetypeofthephonecall;B.Askingtheguesttowait;C.Tellingtheguestthelineisthrough;D.Askingfortheotherparty’snameandnumber;E.Askingfortheguest’snameandroomnumber;F.Callingtheother.Correctorder:_______________________________SuggestedAnswersUnit5Switchboard第51页SuggestedAnswersCorrectorder:DAEBFCSpeakingTask2

Discusswithyourpartnerthejobprocedureof

makinginternationalcallswiththehelpofthe

conversationinTask1,andputthefollowing

stepsinthecorrectorder.Unit5Switchboard第52页SpeakingTask3TinaGreen,aguestinRoom1206,wantstocallher

friendFredBlakeinLondonthroughthehotelswitchboard.

MakeupaconversationsimilartotheoneinTask1with

theexpressionsgiveninthebox,andthenactitoutin

pairs.I’dliketomakeaninternationalcall.FredBlake.Andhisnumberis7012890.I’llpaythecall.Person-to-person,please.Speaking.Whichcountryareyoucalling?Whichcity,please?Couldyoutellmethereceiver’snameandtelephonenumber,please?Whoispayingforthecall?Wouldyouliketomakeaperson-to-personcallorastation-to-stationcall?SuggestedSampleUnit5Switchboard第53页SuggestedSample(1)Guest(G):I’dliketomakeaninternationalcall.Operator(O):Certainly,sir.Whichcountryareyoucalling?G:Britain.O:Whichcity,please?G:London.O:Couldyoutellmethereceiver’snameandtelephonenumber,

please?G:FredBlake.Andhisnumberis7012890.O:Whoispayingforthecall?G:I’llpaythecall.O:Wouldyouliketomakeaperson-to-personcallora

station-to-stationcall?SpeakingUnit5Switchboard第54页SuggestedSample(2)G:Person-to-person,please.O:MayIknowyournameandroomnumber,please?G:TinaGreeninRoom1206.O:Thankyou,MissGreen.Couldyouhangupandwaitamoment?

WewillcallyouwhenweareconnectedwithMr.Blake.(ThephoneringsinMissGreen’sroom.)G:Hello!O:Operator.MayIspeaktoMissGreen?G:Speaking.O:Mr.Blakeisontheline.Goahead,please.SpeakingUnit5Switchboard第55页SpeakingTask4

Thehoteloperatorreceivesacollectcallfrom

RobertClarkthroughinternationaloperator.He

wantstospeaktoAndrewNelson,aguestin

Room1520.Sheconnectstheline.Pleaserole-

playthesituation,followingthestepsinthe

boxeswiththehelpoftheexpressionsprovided

below.Unit5SwitchboardSeeNextPage第56页SpeakingUnit5Switchboard

International

Operator:

Connectthelinewithhotel

operator.Telltheoperatorwhichplacethe

callisfrom,thereceiver’snameandroomnumber.Telltheoperatorit’sacollectcall.Telltheoperatorthecaller’sfull

name.Waituntilthelineisthrough.HotelOperator:

SteponeAnswerthecall.Askwhowillpayforthecall.Askforthecaller’sname.Askthecallertoholdon.SteptwoCallRoom1520andasktospeaktoMr.Nelson.Telltheguestthecallinformation,andaskwhethertheguestwillacceptthecharges.Asktheguesttoholdtheline.StepthreeConnecttheline.Telltheinternationaloperatorthelineisthrough.

Guest:

Answerthephone.Agreetoreceivethecall.第57页SpeakingUnit5SwitchboardInternationalOperatorThisisChicagoforMr…inRoom…OperatorSteponeIsthisapaycalloracollectcall?MayIknowwho’scalling,please?SteptwoHotelOperator.MayIspeakto…Ihaveacollectcallfrom…in…Willyouacceptthecharges?Pleaseholdtheline.StepthreeHello…willacceptthecall.Goahead,please.SuggestedSample第58页SuggestedSample(1)Operator(O):Goodevening!Operator.InternationalOperator(IO):ThisisChicagoforMr.Andrew

NelsoninRoom1520.O:Isthisapaycalloracollectcall?IO:It’scollect.O:MayIknowwho’scalling,please?IO:Yes,RobertClark.O:Thankyou.Justamoment,please.(TheoperatorcallsRoom1520.)SpeakingUnit5Switchboard第59页SuggestedSample(2)O:HotelOperator.MayIspeaktoMr.AndrewNelson,please?Guest(G):Speaking.What’sthematter?O:IhaveacollectcallfromMr.RobertClarkinChicago.Will

youacceptthecharges?G:OK.O:Thankyou.Pleaseholdtheline.(TheoperatorspeakstotheInternationalOperator.)O:Hello.Mr.Nelsonwillacceptthecall.You’rethroughnow.

Goahead,please.SpeakingUnit5Switchboard第60页WritingTask1

Thefollowingisaconversationbetweenaguest

andanoperatorwhoisrequiredtotakea

message.Readthisconversation.Operator(O):Goodmorning.FriendshipHotel.Operator

speaking.WhatcanIdoforyou?Guest(G):Goodmorning.IwanttospeaktoMissSusanGreen.

Icalledherroom,butnooneansweredthephone.

MayIleaveamessageforher?O:Certainly,sir.Couldyoutellmeherroomnumber,please?G:Room1221.O:MissSusanGreeninRoom1221.G:Yes,that’sit.Pleasetellhertocallmebackbefore10o’clock

thisevening.O:MayIknowyourname,sir?G:StephenBrown.Unit5Switchboard第61页WritingO:Couldyougivemeyourphonenumber,please?G:Yes,myphonenumberiO:Thankyou,Mr.Brown.Nowletmecheckthemessagewith

youtoseeifitiscorrect.“Mr.BrownasksMissGreentocall

Mr.Brownbackbefore10o’clockthisevening.Mr.Brown’s

phonenumberi”Isthatcorrect,sir?G:Yes,exactly.O:We’llgivethemessagetoMissGreenassoonasshecomes

back.G:Thankyou.Unit5SwitchboardTask1

Thefollowingisaconversationbetweenaguest

andanoperatorwhoisrequiredtotakea

message.Readthisconversation.第62页WritingTask2

Thefollowingisatelephonemessagenote.Please

completethenotewiththeinformationgivenin

theconversationinTask1.Unit5SwitchboardTELEPHONEMESSAGEDATE:_______________TIME:_______________TO:__________________ROOMNO.:__________FROM:_______________TELEPHONENO.:_______________□TELEPHONED□RETURNEDYOURCALL□WILLCALLAGAIN□PLEASECALLBACKMESSAGE:___________________________________________________________________________________________________RECEIVEDBY:___________SuggestedAnswers第63页WritingSuggestedAnswersUnit5SwitchboardTELEPHONEMESSAGEDATE:_______________TIME:_______________TO:MissSusanGreenROOMNO.:1221____FROM:Mr.StephenBrownTELEPHONENO.TELEPHONED□RETURNEDYOURCALL□WILLCALLAGAIN□√PLEASECALLBACKMESSAGE:Mr.BrownasksMissGreentocallMr.Brown

backbefore10o’clockthisevening.RECEIVEDBY:___________第64页ProjectProjectGuidelinesThisprojectaimstogothroughtheprocessofmakinginternationalcalls.Thewholetaskisdividedintothreesteps.StepOnefocusesonaresearchofalocalfive-starhotel’stelephoneservice.StepTwoisapresentationaboutthehotel’stelephoneservice.StepThreecallsforacompleterole-playoftheprocessofmakinginternationalcallsforguests.PleasefollowtheTaskDescriptiontocompletetheproject.Unit5Switchboard第65页ProjectTaskDescriptionStepOne•Organizesmallgroupsof3or4studentsinyourclass.•Lookupinformationonalocalfive-starhotel’s

telephoneservice,includingtransferringcalls,taking

messages,telephonedialing,wake-upcalls,etc.•Focusonwhatkindsoftelephoneservicethehotel

provides,andhowthehotelprovidesdifferentkindsof

telephoneservice.Unit5Switchboard第66页ProjectTaskDescriptionStepTwo•Workinthesamegroup.•Prepareapresentationtointroducetotheclassthe

hotel’stelephoneservice.Usetheinformationyouhave

gotinStepOne.•Chooseonestudentineachgrouptogivea

presentation;usemultimediaaidifpossible.Unit5Switchboard第67页ProjectTaskDescriptionStepThree•Workstillinthesamegroup.•Preparearole-playofthewholeprocessofmaking

internationalcallsforguests.•UsetheinformationyouobtainedinStepOneand

presentedinStepTwo.•Followthecorrectstepsthatyouhavelearnedinthis

unitinmakinginternationalcallsforguests.Unit5Switchboard第68页VocabularyandStructureTask1

Matchthewordsintheboxwiththeirdefinitions.operatortransferguideinquirydomestic1.________

aquestionyouaskinordertogetinformationrelatingtoorhappeninginoneparticularcountry

andnotinvolvinganyothercountriestoconnectthecallofsomeonewhohastelephoned

youtosomeoneelse’stelephonesomeonewhoworksonatelephoneswitchboard

abookorpieceofwritingthatprovidesinformation

onaparticular

subjectorexplainshowtodo

something2.________3.________4.________5.________SuggestedAnswersUnit5Switchboard第69页SuggestedAnswers1.inquiry2.domestic3.transfer4.operator5.guideTask1

Matchthewordsintheboxwiththeirdefinitions.VocabularyandStructureUnit5Switchboard第70页VocabularyandStructureTask2

WritetheChinesemeaningofthefollowinghot

lines.1.FireHotLine__________________2.PoliceHotLine__________________3.FirstAid__________________4.Ambulance__________________5.DirectoryAssistance__________________6.TimeInquiry__________________7.WeatherReport__________________8.Information__________________9.HotlineforTouristComplaints__________________SuggestedAnswersUnit5Switchboard第71页SuggestedAnswers1.火警热线2.警察热线3.抢救4.救护车5.查号6.报时7.天气预报8.问询9.旅游投诉热线VocabularyandStructureTask2

WritetheChinesemeaningofthefollowinghot

lines.Unit5Switchboard第72页VocabularyandStructureTask3

Fillineachblankwiththeappropriateformofthewordgiveninbrackets.1.Theguest________(hang)upthephone.2.Wewillcallyouwhenwe________(connect)w