2024年全球移动支付行业状况报告

Contents

Foreword

3

Editorial

4

Executivesummary

7

Mobilemoneyin2023

9

2023Globaloverview

10

Regionalgrowthin2023

11

Towardsamaturingindustry:Mobilemoneyadoptionin2023

14

WestAfrica:Mobilemoney’snewpowerhouse

25

Balancingachangingecosystemandcommercialgrowth

32

Regulatoryandpolicytrendsin2023

52

Themobilemoneygendergapin2023

60

MobilemoneyandtheSustainableDevelopmentGoals

71

Appendices

84

THESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024GSNA

7

ExecutiveSummary

Between2013and2022,thetotalgrossdomesticproduct(GDP)incountrieswithamobilemoneyservicewas$600billionhigherthanitwouldhavebeenwithout

mobilemoney.

Thisistheequivalentofmobilemoney

increasingGDPbyaround1.5%overthesameperiod.Beyondcontributingtofinancialanddigitalinclusion,increasingmobilemoneyusehasledtohigherGDP–particularlyamong

countriesinEastandWestAfrica.

Mobilemoneyadoptionandactiveusecontinuedtogrowbutataslowerratethaninpreviousyears.

Registeredaccountsgrewto1.75billionin2023,a12%year-on-yearincrease.However,thisisa

lowerannualgrowthratethanthe15%seenin

2022and19%seenin2021.Accountsactiveonamonthlybasisalsogrewataslowyear-on-yearrate.Bytheendof2023,therewerearound435millionactivemobilemoneyaccounts–a9%

annualrise,comparedto13%in2022and15%in2021.

Agentnetworkscontinuedtogrow,drivenbyincreasedagentsinSub-SaharanAfrica.

Comparedto2022,registeredagentsgrewby22%in2023toreach18.6million,whileactive

agentsgrewby14%to8.3million.Theseagentswereresponsiblefordigitisingmorethantwo-thirdsofallthemoneyenteringthemobile

moneyecosystem:$307billionin2023,12%higherthanthepreviousyear.

Overthepastfewyears,WestAfricahasemergedasmobilemoney’snewpowerhouse.

In2023,overathirdofnewregisteredand

active30-dayaccountsgloballywerefromWestAfrica.ThiswasmorethananyotherregionwithNigeria,GhanaandSenegalthemaindrivers

ofgrowth.WestAfrica’svibrantmobilemoney

ecosystemhasdevelopeddifferentlyfromEastAfrica.Forinstance,WestAfricahasseenmorenon-mobile-network-operator(MNO)-ledmobilemoneyservicesemergetocompetewithMNO-ledproviders.

In2023,mobilemoneytransaction

volumesgrewfasterthantransactionvalues–leadingtoadropinaveragetransactionvalues.

Transactionvaluesgrewyear-on-yearby14%,lowerthanthe22%increaseseenin2022.

Similarly,transactionvolumesgrewataslowerratein2023(23%)comparedto2022(27%).

However,transactionvolumesgrewfasterthantransactionvalues.Mobilemoneyisnowusedmorefrequentlyalbeitforsmallertransactionsizesacrossalmostallusecases.Muchofthehigher-valuetransactionsoccurredduringtheheightoftheCOVID-19pandemicwhenthe

demandfordigitaltransactionswasveryhigh.

Internationalremittancesandmerchant

paymentswereamongthefastest-growingmobilemoneyusecasesin2023.

Transactionvaluesforinternationalremittancesgrewtoalmost$29billion,aone-thirdincreasecomparedto2022.Muchofthisgrowthwas

drivenbyWestAfrica.Merchantpaymentsgrewby14%,reachingaround$74billionin2023.

Manycustomersnowusemobilemoneytopayforgoodsandservices:in2019,oneinevery

tendollarscirculatinginthemobilemoney

ecosystemwasspentonmerchantpayments;in2023,thisgrewtotwoineverytendollars.

Interoperabletransactionscontinuedtorise,despiteaslowdowningrowthbetween2022and2023.

Collectively,bank-to-mobileandmobile-to-

banktransactionsgrewby15%year-on-year

to$210billionin2023.Manymobilemoney

usersaremakinginteroperabletransactions

morefrequently,whichhasledtoloweraveragetransactionvalues.Thisisduetomobilemoneyprovidersbeingconnectedtoanaverageof27banks–around50%morethantheprevious

year.

Someusecasesshrankforthefirsttime:transactionvaluesforbothbillpaymentsandbulkdisbursementsdroppedin2023.

Billpaymenttransactionvaluesfellby11%to

$75billion,whilebulkdisbursementvalues

droppedby1%to$83.6billion.Despitethis,

bothusecasessawhighertransactionvolumes:

GSNATHESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

8

between2022and2023,billpaymentsgrewby23%,whilebulkdisbursementvolumesgrewin2023by10%.Boththesetrendswereheavily

influencedbyregulatorychangesinKenya,

wherebank-to-wallettransactionchargeswerereintroduced.

Moremobilemoneyprovidersareofferingmoreadjacentfinancialservices,suchas

credit,savingsandinsurance,comparedto2022.

In2023,nearlyhalfofallGlobalAdoption

Surveyrespondentsofferresponsiblecredit

–comparedtojustover40%in2022.During

thesameperiod,thenumberofmobilemoneyservicesofferingsavingsgrewfrom39%in2022to44%in2023.Severalmobilemoneyprovidersarebeginningtooffermicroinsurance:23%of

servicesofferedinsurancein2023,comparedto14%in2022.Whileinsuranceistheleastofferedadjacentservice,itgrewthefastest.

Mobilemoneyhasenabledmorewomentosavemoneythanotherfinancial

services.

Forinstance,inSenegal,only6%ofwomen

savedusingatraditionalbankorotherfinancialaccountin2021;aroundfourtimesmorewomenchosemobilemoneytosave.Kenya,Uganda

andZambiasawsimilartrends,wheretheshareofwomenusingmobilemoneyaccountstosavemoneywasmorethandoublethatofwomen

usingbankorotherfinancialaccounts.

Manymobilemoneyprovidershaveseen

anincreaseinaveragerevenueperuser

–from$2.2inSeptember2022to$3.2inJune2023–leadingtohigherprofitability.

OverallrevenuesamongGlobalAdoption

Surveyrespondentsgrewbyaround25%overthesameperiod.Mobilemoneyprovidershavebecomeincreasinglyprofitable:by2023,nearlythree-quartersofsurveyrespondentshad

positiveearnings.

Taxationremainsanimportantregulatorychallengeformanymobilemoney

services,thoughsomecountriesare

beginningtoabolishmobilemoneytaxes.

Mobilemoneytaxationisaconvenientrevenue-earningopportunityformanygovernmentsinSub-SaharanAfrica.However,bothGhanaandTanzaniahaveexperiencedthenegativeeffectsoftaxingmobilemoneytransactions:mobile

moneyusersbegantousecashaftermobile

moneylevieswereintroduced.Lowerresulting

mobilemoneytransactionsledtoareductionintaxrevenue.Tanzaniaeliminatedthelevy

onmobilemoneytransfersinJune2023,

whileGhanareducedthelevyonelectronictransactionsinJanuary2023.

Amongasubsetofcountriessurveyed,amobilemoneygendergapexistsin

all–exceptKenyawheremobilemoneyadoptionisalmostuniversal.

ThegendergapiswidestinPakistan(71%)

amongthecountriessurveyed,followedbyIndia(56%),Bangladesh(56%)andNigeria(46%).

Mobilemoneyownershipamongwomenin

Bangladeshhasstagnated,despiteanincreaseinwomen’sawarenessofmobilemoneyinthecountry.InSenegal,around30%ofwomenstilldonothaveamobilemoneyaccount–despitenear-universaladoptionamongmen.

AsakeyenableroftheUnitedNations’

SustainableDevelopmentGoals(SDGs),

mobilemoneynowcontributesto15SDGs–upfrom13in2019.

MobilemoneynowcontributestoSDG11–

Sustainablecitiesandcommunities,aswell

astoSDG12–Responsibleconsumptionand

production.Whilemobilemoneyremainsa

drivertowardsachievingtheSDGs,itcontinuestoimpactmillionsofpeopleintheirdailylives.Manymobilemoneyusersarenowableto

accessproductiveservicesthatwerepreviouslyinaccessible.

THESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

Mobilemoneyin2023

Valueoftransactions

Registeredmobilemoneyaccounts

$1.40tn

Year-on-yeargrowthrate

+14%

1.75bno

Year-on-yeargrowthrate

+12%

Activeagents

Active30-dayaccounts

435m

8.3m

+9%

Year-on-yeargrowthrate

+14%

Year-on-yeargrowthrate

Merchantpaymentsprocessedperyear

Internationalremittancesprocessedperyear

$74bn

+14%

Year-on-yeargrowthrate

$29bn

+33%

Year-on-yeargrowthrate

9

THESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

10

2023Globaloverview

Accounts

Registeredmobilemoneyaccounts

1.75bn

+12%

Active90-dayaccounts

642m

+11%

Active30-dayaccounts

435m

+9%

TransactionsAgents

Transactionvolume

85bn

Registered

18.6m

+22%

Active

8.3m

+14%

Transactionvalue($)

$1.4tn

+23%

+14%

Monthlyvaluesnapshot-December2023

DigitalIn CashOut CashInCirculatingDigitalOut

18%

15%

22%27%

19%

DigitalIn

Bulkdisbursements6%Bank-to-mobile7%

Incominginternationalremittances2%

Circulating

Merchantpayments5%

Person-to-personon-net21%

DigitalOut

Person-to-personoff-net4%Airtimetop-ups1%

Billpayments5%Mobile-to-bank8%

Outgoinginternationalremittances1%

*Note:hereandthroughoutthisreport,numbersmaynotadduptotheirrespectivetotalsduetoroundingerrors.

THESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024GSNA

11

Regionalgrowthin2023

Region

Active(30-day)accounts

Transactionvolume

Transactionvalue($)

Registeredaccounts

Live

services

1.75bn

+12%

1.4tn

+14%

310

435m+9%

Global

85bn+23%

Sub-SaharanAfrica

156

835m+19%

234m+12%

62bn+28%

912bn+12%

SouthAsia

36

401m+11%

89m+8%

12bn+13%

214bn+17%

EastAsia

andPacific

52

374m+3%

77m+6%

9bn+10%

196bn+14%

LatinAmericaandthe

Caribbean

29

48m

-13%

19m

-13%

1bn+6%

38bn+11%

MiddleEastandNorthAfrica

30

71m+10%

9m+41%

719m+57%

30bn+40%

EuropeandCentralAsia

7

26m+8%

6m+11%

391m+13%

7bn+14%

GSNATHESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

12

GrowthinAfricain2023

Live

Registered

Active

Transaction

Transaction

services

accounts

(30-day)accounts

volume

value($)

169

856m

237m

62bn

919bn

+19%

+13%

+28%

+12%

WestAfrica

NorthAfrica

Liveservices

68

Registeredaccounts

356m

+23%

Liveservices

13

Active(30-day)accounts

84m

+19%

Registeredaccounts

20m

+17%

Transactionvolume

19bn

+40%

Active(30-day)accounts

2m

+54%

Transactionvalue($)

347bn

+40%

Transactionvolume

150m

+44%

Transactionvalue($)7bn+48%

CentralAfrica

20

83m

28m

5bn

72bn

Liveservices

+19%+18%+25%+19%

Registeredaccounts

Active(30-day)accountsTransactionvolume

Transactionvalue($)

SouthernAfrica

Liveservices

Registeredaccounts

Active(30-day)accountsTransactionvolume

Transactionvalue($)

EastAfrica

15

23m5m

592m

6bn

53

372m

118m

38bn

488bn

Liveservices

+19%+7%+10%+2%

+16%+7%+23%-2%

Registeredaccounts

Active(30-day)accountsTransactionvolume

Transactionvalue($)

13

THESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

01

Towardsamaturing

industry:Mobilemoneyadoptionin2023

14Imagecredit:F

THESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024GSNA

15

Mobilemoneyhashadasignificantpositive

impactonlivesandlivelihoodsinmanyofthe

countrieswheretheseservicesoperate.Beyondimprovingfinancialinclusionandaccesstootherdigitallyenabledservices,theadoption,use

andgrowthofmobilemoneyarenowreflectedinmacroeconomicindicators:anincreasein

mobilemoneyadoptioncanleadtoarisein

GDP.Between2013and2022,a10-percentagepointriseinmobilemoneyadoptionwasfoundtohaveincreasedGDPby0.4%-1.0%1.Thisis

supportedbythreefactors:

•Higheradoptionofmobilemoneycombinedwithhighertransactionvalues;

•Anincreaseinecosystemtransactions,i.e.,internationalremittances,merchant

payments,andbillandbulkpayments;and

•Strongernetworkeffects,asmoreusers

adoptmobilemoneyandtransactwithmorepeople.

Basedondatacollectedbetween2013and

2022,thetotalGDPincountrieswithamobilemoneyservice(“mobilemoneycountries”)wasalmost$600bnhigherthanitwouldhavebeenwithoutmobilemoney(Figure1).

Thisisequivalent

tomobilemoney

increasingGDPby

1.5%attheendoftheperiod.

TOGDP

Figure1:SimulatedimpactofmobilemoneyonGDPinmobilemoneycountries,2013–2022

GDP(2017$PPP,trillions)

40

+1.5%

38

36

34

32

30

28

2013201420152016201720182019202020212022

GDPwithoutmobilemoney

Source:GSMA.(2023).

GDPwithmobilemoney

1GSMA.(2023).MobileMoney:HowDigitalPaymentshaveImpactedEconomicGrowth.

GSNATHESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

16

MobilemoneyisoftenconsideredanAfrican

successstory,andinmanywaysitis.Sub-

SaharanAfricahasthehighestlevelsofmobilemoneyadoptionintheworld.Thisisevident

inmobilemoney’scontributiontotheregion’sGDP,whichattheendof2022wasmorethan

$150billionorequivalenttoincreasingGDPby3.7%(Figure2).

InEastandWestAfricawheremobilemoney

adoptionishighest,GDPincreasedevenmore–

by5.9%and4.1%,respectively,bytheendof2022.

Figure2:ContributionofmobilemoneytoGDPasof2022,byregion

Allmobilemoneycountries

+$600bnl-

+1.5%

EasternAfrica

+$60bn

+5.9%

Sub-SaharanAfrica

+$150bn

+3.7%

WesternAfrica

+$70bn·'+4.1%

Source:GSMA.(2023).MobileMoney:HowDigitalPaymentshaveImpactedEconomicGrowth.

THESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

17

Registeredaccountscontinuetogrow,albeitmoreslowly

In2023,therewere1.75billionregistered

mobilemoneyaccountsglobally,12%morethanin2022(Figure3).Theyear-on-yeargrowth

ofregisteredaccountshasslowed,from15%in2022and19%in2021.Thissuggeststhatthe

industrycontinuestomature.Despitethistrend,registeredaccountshavegrownasaproportionoftheglobaladultpopulationinmobilemoneycountries.

1,800m

1,754m

1,600m

1,400m

1,200m

1,000m

800m

600m

435m

400m

200m

0

Figure3:Registeredandactive30-dayaccounts,2013–2023

Registeredaccountsasa%oftheadultpopulationinmobilemoneycountries

7%

10%

14%

19%

24%

29%

30%

34%

39%

45%

49%

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

2023

Registeredaccounts

Active30-Dayaccounts

Source:GSMAGlobalAdoptionSurveyandestimates,andtheWorldBank.

GSNATHESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

Overtime,therateatwhichregisteredaccountshavegrownhasvaried(Figure4).Thelowest

proportionofnewregisteredaccountsand

newactive30-dayaccountswasin2019,justbeforetheonsetoftheCOVID-19pandemic.Thelargestproportionofnewactive30-dayaccounts2andregisteredaccounts(13%each)

wereaddedin2020and2021,respectively,atthepeakofnationallockdowns.Datafromthe2023GSMAGlobalAdoptionSurveyonmobilemoneyshowedthatthepandemicwaspartlyresponsiblefordrivingthisincreaseddemandfordigitalpayments.

Figure4:Contributionstototalregisteredandactive30-dayaccountsbyyear,2001–2023

Registeredaccounts

2001–20132014201520162017201820192020202120222023

12%5%9%8%10%10%3%8%13%12%11%

Active30-dayaccounts

11%6%7%8%10%10%5%13%10%11%9%

Source:GSMAGlobalAdoptionSurveyandestimates

1.75bn

435m

In2023

Sub-SaharanAfrica’sshareofregistered

10%

accountsincreasedfortwoconsecutiveyearsto48%in2023,thehighestsince2019(Figure5).In2023,morethan70%ofthegrowthin

registeredaccountswasinSub-SaharanAfricaandafifthinSouthAsia.WithinSub-SaharanAfrica,WestAfrica’sshareofregistered

accountsdoubledbetween2013and2023whileEastAfrica’swasalmosthalved.Thesetwo

subregions,togetherwithSouthAsiaandEast

AsiaandthePacific,accountformorethan85%ofallcurrentregisteredmobilemoneyaccounts.

ofthegrowthinregistered

accountswasinSub-SaharanAfricaandafifthinSouthAsia.

2Hereandthroughoutthisreport,“activeaccounts”refertomobilemoneyaccountsthatareactivelyusedonamonthlybasis.

18

THESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024GSNA

19

·Sub-SaharanAfrica

·Sub-SaharanAfrica·

Figure5:Shareofregisteredaccountsbyregionandsub-region,2013–2023

14%

15%

13%

11%

10%

10%

10%

9%

9%

8%

23%

%

%

21%

26%

30%

32%

33%

23%

23%

24%

23%

8%

7%

9%

11%

13%

19%

22%

24%

23%

21%

40%

31%

29%

26%

25%

27%

23%

21%

21%

21%

12%

14%

14%

15%

15%

17%

17%

16%

19%

20%

6%

8%

7%

5%

6%

5%

6%

6%

6%

6%

6%

Africa

100%90%80%70%60%50%40%30%20%10%0%

20132014201520162017201820192020202120222023

SouthAsia

EastAsia

andPacific

WestAfricaCentralandSouthern

EastAfrica

Others

37%

10%

8%

23

14

Activeaccountgrowthsloweddown,too

In2023,therewere435millionactivemobile

moneyaccounts.Likeregisteredaccounts,

activeaccountgrowthwasslowerin2023(9%)comparedwith2022(13%)and2021(15%).

Morethanhalfofallactiveaccountsarein

Sub-SaharanAfrica.WhileEastAfricamaintainsadominantshareofactiveaccounts,thisis

lessthanhalfitssharein2013.Likeregistered

accounts,WestAfrica’sshareofactiveaccountsmorethandoubledoverthesameperiodto19%.In2023,morethantwo-thirdsofactiveaccountgrowthwasinSub-SaharanAfricawhilenearlyafifthwasinSouthAsia.

Figure6:Shareofactiveaccountsbyregionandsub-region,2013–2023

Others

SouthAsia

EastAsia

andPacific

EastAfrica

WestAfricaCentralandSouthern

Africa

14%

12%

14%

13%

12%

10%

6%

7%

8%

9%

8%

23%

23%

21%

21%

21%

%

16%

22%

25%

28%

26%

27%

2

3%

%

16%

17%

18%

18%

18%

3

6%

9%

12%

27%

58%

49%

43%

37%

34%

32%

32%

31%

30%

28%

%

%

14%

14%

14%

15%

16%

17%

18%

19%

7%2%

95%

114%

4%

5%

5%

7%

6%

7%

7%

8%

20132014201520162017201820192020202120222023

100%90%80%70%60%50%40%30%20%10%0%

SourceFig.5&6:GSMAGlobalAdoptionSurvey2023andestimates

GSNATHESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

20

Globalactivityrateshavedroppedslightly

Globalmonthlyactivityratesfellbyhalfa

percentagepointfrom25.3%in2022to24.8%in2023.Thisisduetochangesinregistered

andactiveaccountgrowthrates.Since2021,

registeredaccountshavegrownfasterthan

activeaccounts(Figure7).Theyear-on-year

growthrateofactiveaccountspeakedat23%in2020attheheightoftheCOVID-19pandemic.

Sincethen,activeaccountshavegrownata

lowerrate,buthigherthanorinlinewithpre-pandemicgrowthrates.Atthesametime,

registeredaccountshaveexpandedatafasterrate,leadingtoaslowdowninactivityrates

since2021.However,the2023activityrateof24.8%remainsslightlyhigherthanthepre-

pandemicrateof24.7%in2019.

Figure7:Year-on-yeargrowthofregisteredandactive30-dayaccountsandtheglobalactivityrate,2019–2023

Global

activity

rate

25%

20%

15%

10%

5%

0%

23%

19%

%

%

13%

13%

6%

9%

20192020202120222023

●Active30-Dayaccounts

Source:GSMAGlobalAdoptionSurvey2023andestimates

●Registeredaccounts

24.8%

26.7%

25.3%

24.7%

25.7%

10%

12%

15

15

Ataregionallevel,activityratesinSub-SaharanAfricafellfrom29.7%in2022to28.1%in2023(Figure8).Thisismainlyduetoregistered

accountsgrowingfasterthanactiveaccountsinafewmarkets,particularlywherenewserviceswerelaunched.Inothercases,suchasinKenya,thereintroductionoftransactionchargesthat

hadbeenzero-ratedduringtheCOVID-19

pandemicinfluencedcustomerbehaviour.

TheactivityrateinEastAsiaandthePacificincreasedby0.6%in2023.

ActivityratesinLatin

Americaandthe

Caribbeanremainthehighest,havingrisen

consistentlysince2019.

THESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024GSNA

21

Figure8:Active30-dayaccountratesbyregion,2019–2023

2019

2020

2021

2022

2023

EastAsia

andPacific

21.5%

21%

19.4%

19.9%

20.5%

LatinAmerica

andthe

33.4%

36.7%

40.1%

40.4%

40.6%

Carribean

SouthAsia

24.9%

26.2%

22.6%

22.8%

22.3%

Sub-SaharanAfrica

27.5%

31.5%

31.6%

29.7%

28.1%

Global

24.7%

26.7%

25.7%

25.3%

24.8%

Registeredagentsgrewfasterthanactiveagents

Agentsremainacorepartofthemobile

moneyecosystemandcontinuetoplayan

importantroleindeliveringandenabling

servicestocustomers.In2023,mobilemoneyagentsdigitised$307billion(thetotalcash-intransactions),up12%from2022.Thisismorethantwo-thirdsofallthemoneyenteringthemobilemoneyecosystem.Thenumberof

registeredandactiveagents3continuedtogrowin2023.Registeredagentsgrewby22%in2023

toreach18.6million.Ofthese,8.3millionwere

activeonamonthlybasis,14%morethanthe

previousyear.MostofthisexpansioncamefromSub-SaharanAfrica,whereregisteredagents

grewbyathird.Activeagentgrowthslowed,

asmuchoftheprogressin2022wasduetothelaunchofnewservicesinEthiopiaandNigeria.Hometonearlyhalfofallregisteredagentsin

2023,agentsremainkeytomobilemoneyinWestandEastAfrica(Figure9).

Figure9:Distributionofregisteredandactiveagentsacrossregionsandsub-regions,2023

29%

19%

8%

30%

10%

4%

25%

29

%

8%

21%

13%

4%

0%20%40%60%80%100%

SouthAsiaEastAsia&PacificOthers

Sub-SaharanAfrica

WestAfricaEastAfricaCentral&SouthernAfrica

Registeredagents

Activeagents

SourceFig8&9:GSMAGlobalAdoptionSurveyandestimates

Note:“Others”includesEuropeandCentralAsia,LatinAmericaandtheCaribbean,andtheMiddleEastandNorthAfrica.

3Thisreferstoagentsactiveonamonthlybasis.

GSNATHESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

22

Thepercentageofregisteredagentsactiveonamonthlybasisdeclinedfrom48%in2022to45%in2023(Figure10).ThiswasmainlydrivenbyadropintheagentactivityrateinSub-

SaharanAfrica,whereregisteredagentgrowth

outpacedactiveagentgrowth.Agentactivity

ratesinSouthAsiaandEastAsiaandthePacificfellslightlyin2023,thougheachonlybyone

percentagepoint.

Figure10:Active30-dayratesforagentsbyregion,2019–2023

2019

202020212022

2023

EastAsiaandthePacific

57%

58%

61%

61%

60%

SouthAsia

40%

35%

32%

32%

31%

Sub-SaharanAfrica

54%

52%

55%

56%

49%

Global

49%

47%

47%

48%

45%

Source:GSMAGlobalAdoptionSurvey2023andestimates

Liveservices

AsofDecember2023,therewere310live

mobilemoneyservicesin99countries(Figure11).Thenumberofnetavailablemobilemoneyservicesrosebyonewhencomparedto

December2022.In2023,fournewservices

werelaunchedinAngola,Bangladesh,Nigeria

andtheSolomonIslands.Inthesameyear,twoservicesclosedinJamaicaandPalestine,whileonewassuspendedinSudan.ConflictsinbothPalestineandSudanhaveaffectedaccessto

financialservices.

Figure11:Mobilemoneyservicetrendsbyregion,2019–2023

Region

2019

2020

2021

2022

2023

2022–2023change

EastAsiaandPacific

53

49

51

51

52

1

EuropeandCentralAsia

7

7

7

7

7

0

LatinAmericaandtheCaribbean

28

29

30

30

29

-1

MiddleEastandNorthAfrica

23

31

30

31

30

-1

SouthAsia

33

35

35

35

36

1

Sub-SaharanAfrica

158

163

163

155

156

1

Global

302

314

316

309

310

1

Source:GSMAMobileMoneyDeploymentTracker

THESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

Imagecredit:F23

GSNATHESTATEOFTHEINDUSTRYREPORTONMOBILEMONEY2024

Industryhighlightsin2023

Month

Typeof

development

Details

JAN

Strategic

partnership

MTN,OptasiaandEcobankpartnertolaunchamobilemoney-basedmicroloanserviceinGuinea.

Taxation

TheGovernmentofGhanareducesthelevyonmobilemoneyfrom1.5%to1%.

FEB

Servicelaunch

Zeepay,aremittance-focusedfintech,isgrantedregulatoryapprovaltolaunchamobilemoneyserviceinTheGambia.

MAR

Strategic

partnership

OoredooadoptsHuawei’smobilemoneyplatformfortheirmobilemoneyservicesintheMiddleEastandNorthAfrica.

Innovation

AirtelMoneyUgandalaunchesahospitalinsuranceproductontheirmobilemoneyplatform.

APR

Strat