《新境界-综合教程1》课件 unit 2

《新境界-综合教程1》课件unit2CompanyStructureUnit2新境界职业英语

综合教程①PartITextAPartIIAppliedWritingPartIIITextBPartIVReadingSkillsUnit2CompanyStructurePre-readingActivitiesReadingoftheTextGrammarReviewTask1Task2Task4ComprehensionTask1Task2VocabularySyndicateActivitiesTask3Task4Task5TranslationTask6Task7Task3PartITextATask1Task2Task3Task4Task5Task6ComprehensiveExercisesHomeMiniTextBackgroundInformationTextAPhoneticsReviewTask1Pre-readingActivitiesBackWorkingroupsoffours.Discusswithyourgroupmatestheresponsibilitiesofeachdepartmentofthecompanyandpreparetheinformationinthefollowingtableforyouranswerstothequestionsbelow.DepartmentsResponsibilitiesHumanResourcesMarketingSalesAdministrativeFinanceR&Drecruiting,trainingbenefitsofthestaffpackaging,advertising,andpromotingtheproductsrecruitingandlookingafterthecustomersmanagingcompanyincomeandexpensesimprovingexistingproductsandcreatingnewandbetterproductsadministratingtasks,suchasofficeequipmentBack1.WhatistheresponsibilityoftheHRDepartment?2.Whichdepartmentrecruitsandlooksafterthecustomersforthecompany?3.Whichdepartmentisresponsibleforimprovingexistingproductsandcreatingnewandbetterproducts?Nowanswerthefollowingquestionsaboutthedepartmentsabove.Recruiting,trainingandlookingafterthebenefitsofthestaff.

SalesDepartment.Research&DevelopmentDepartment.Back4.Whichdepartmentisresponsibleforproductpackaging,advertising,andpromotingtheproducts?5.Whichdepartmentisresponsibleformanagingcompanyincomeandexpenses?6.Whichdepartmentisresponsibleforalladministrativetasks,includingofficeequipment,transportation,catering,andcomputerservices?AdministrativeDepartment.FinanceDepartment.MarketingDepartment.Backa)____________:aplannedgroupofbusinessfunctionalactivities b)____________:transportationofgoodstocustomers c)____________:socialbenefitsforemployees d)____________:findingpeopletoworkforacompanye)____________:apersonwhosepositionislowerthanamanager’sf)____________:managingoperationalaffairsofacompanyTask2ReadthefollowingMiniTextandfindthewordsorexpressionsthatmatchthecontextmeaninggiven.caign

logisticswelfare

recruitmentsupervisoradministrationBackMiniTextOrganizationChartBackMiniTextBusinessestablishmentsmayhavedifferentstructures,butmostofthemhavedepartmentslikethoseinthischart.Themarketingdepartmentlooksaftermarketresearch,productcreationandadvertisingcaigns.Thesalesdepartmentcontactscustomersandmanagesaleschannels.Thehumanresourcesdepartmentisresponsibleforrecruitmentandtrainingofnewemployees,andmanagingsalariesandwelfareofthestaff.Inaddition,thereareanumberoffunctionalsuchasadministrationandinformationtechnologythatservicethefunctionalareasofthecompany.12BackMiniTextInmanyEuropeancompanieslikeUnilever,thecommercialdepartmentisalargecross-functionaldepartment,whichservicesabroadcross-functionalareasuchasfinance,assets,supplychainandlogistics.

Thesedepartmentsprovideback-upsupportandtraining.Reportinginorganizationsoftentakesplacedowntheline.Asupervisornormallyreportstoajuniormanager,whoisthenresponsibleforaseniormanager--communicationandinstructionscanthenbepasseddowntheline.3BackWordTipsBackcaignn.（系列）活动recruitmentn.招聘welfaren.福利administrationn.行政logisticsn.物流 supervisorn.主任WordTipsBackcaignn.（系列）活动recruitmentn.招聘welfaren.福利administrationn.行政logisticsn.物流 supervisorn.主任LanguagePointsBack1.Themarketingdepartmentlooksaftermarketresearch,productcreationandadvertisingcaigns.

lookafter:toberesponsiblefordealingwithsomething负责处理，料理e.g.I’mleavingyouheretolookafterthebusinessuntilIgetback.在我回来之前，我让你来料理生意。Claytonhasamanagerwholooksafterhisbusinessinterests.克莱顿有个负责处理他公司收益的经理。Translation:市场部主管市场调研、产品创新及广告活动。(Theend)Back2.Thehumanresourcesdepartmentisresponsiblefor

recruitmentandtrainingofnewemployeesandmanagingsalariesandwelfareofthestaff.beresponsiblefor:tohaveadutytobeinchargeofsomethingorsomeone对某事(某人)负责e.g.Themanagerisresponsibleforthegeneralrunningofthetheatre.经理负责影院的全面经营。Theairlineislegallyresponsibleforthesafetyofitspassengers.航空公司对乘客的安生负有法律责任。Translation:人事部的主要职责有：招聘员工、培训新员工、管理员工薪酬及福利。LanguagePoints(Theend)Back3.Thesedepartmentsprovideback-upsupportandtraining.

back-up:someoneorsomethingusedtoprovidesupportandhelpwhenitisneeded后备，后援e.g.Alwayshaveabackupplan.什么时候都要有有个备用方案。Severalpolicecarsprovidedbackupfortheofficers.几辆警车前来支援这些警察。Translation:这些部门提供后援支持及培训。LanguagePoints(Theend)TranslationofMiniTextBack公司结构组织图董事会总裁/首席执行官市场经理销售经理市场助理财务/采购/物流信息技术经理人事经理人事助理销售代表工程师商务经理Back商业机构可能会有不同的构架，但大部分都有上图中的部门结构。市场部主管市场调研、产品创新及广告活动。销售部则负责联络客户，同时管理销售渠道。人事部的主要职责有：招聘员工、培训新员工、管理员工薪酬及福利。除了上述部门外，还有一些跨职能的部门，如行政部及信息技术部，他们的服务遍及公司各功能区域。TranslationofMiniTextBackBack在一些欧洲企业里，以联合利华为例，商务部往往是一个庞大的跨功能部门，它的业务涉及到各大领域，如财务部、供应链和物流；而这些部门又反过来提供后援支持及培训。工作汇报一般在公司内部逐级进行，主任向初级经理汇报，初级经理向高级经理汇报—信息传递和指示也如此逐级向下传递。TranslationofMiniTextTask3WorkwithyourpartnerandanswerthefollowingquestionsaccordingtotheMiniText.1.Whatdoesthemarketingdepartmentdoinacompany?2.Whichdepartmentisresponsibleforsellingproductsandcommunicatingwithcustomers?TheMarketingDepartmentisresponsibleformarketresearch,productcreationandadvertisingcaigns.TheSalesDepartmentisresponsibleforsellingproductsandcommunicatingwithcustomers.Back3.Re-arrangetheorderofpowerforthesethreeposts:JuniorManager,SupervisorandSeniormanager.4.Otherthansalariesandwelfare,whatdoestheHumanResourcesDepartmentlookafter?5.WhichcompanyiscitedinthetextforhavingaCommercialDepartment?Supervisor

JuniorManager

SeniorManagerTheHumanResourcesDepartmentlooksafterrecruitmentandtrainingofnewemployees.Unilever.BackOnesituationwewillalwaysencounterinallbusinessesissomedegreeofinternal①_____________betweensales,distributionandadministration.DistributionManagermayseethesalespersonsas②______________whilethesalespersonmaycomplainthatgettingDistributionManagertocooperateisthebiggest③____________inhiswork.Besides,CreditManagerblamessalespersonsfornotfillinghurdleprimadonnasapplicationsregardlessofhostilityconflictsTask4FillintheblanksinthefollowingsummaryofTextAwithwordsgiveninthebox.conflictsprimadonnashurdleBackouttheircredit④____________properly.Whatcontributestosomuch⑤____________iscustomer-servicerelated.Allstaffshouldbeawarethattheyareinternalcustomerstoeachother⑥______________thedepartmentstheybelongto,andthattheyhaveacommongoal:toservetheirexternalcustomers.Onlywhenalltheinternalcustomersshowtheirconsiderationtoeachotherandcooperatewitheachother,canthecompanyoperateefficiently.Task4applicationshostilityregardlessofBackTextACross-DepartmentalConflictsandCommunicationTextACross-DepartmentalConflictsandCommunicationPara.1NomatterwhereIwork,regardlessoftheregionofthecountry,there’sonesituationIencounterthatalmostallbusinesseshaveincommon--somedegreeofinternalconflictsbetweensales,distributionandadministration.Lookatthesedialoguesfirst:1BackTextAPara.2DistributionManager:“Thosesalesguysareprimadonnas.There’sone--Kevin--whoistheworstoffenderofall.He’llalwaysblastintomyofficeattheeleventhhourwithanemergencydeliveryoneofhiscustomersabsolutelyhastohavethenextmorningona“first-out”.

Heisalwaysarmedwitheveryreasonimaginableastowhyhecouldn’tgivememorenotice,butthebottomlineisthathewantsmeto“bump”anothercustomer’sorderandslidehiscustomerinitsplace.

Ican’tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule.”2345BackTextAPara.3

Salesperson:“GettingourdistributionmanagertocooperateisthebiggesthurdleIfaceeveryday.

Hehasnevergraspedtheconceptofcustomerservice.Hedoeseverythinginhispowertokeepmefromtakingcareofmycustomers’needs.

JustlastweekhetoldmethatIhadtogetonaschedulelikeeveryoneelseormycustomerscouldjustwait.”678BackTextAPara.4CreditManager:“Thesesalespeoplearoundherearelikeabunchofgradeschoolkids.Theypracticallyneverfillouttheircreditapplicationsproperly.Andwhenitcomestocredits,weneedafull-timepersontocorrecttheirmistakes.

Customersareforeverrefusingtopayinvoicesbecausethey’repriceddifferentlyfromthepricestheywerequoted.”Para.5Soundfamiliar?Couldthisbeyourorganization?Para.6What’swronginthesecompaniesandwhat’scontributingtosomuchhostilityarecustomer-servicerelated.Notexternalcustomers,butinternalcustomers.91011BackTextAPara.7

ThedistributionmanagerseesKevinasaselfishandinconsideratesalespersonwhototallydisregardsthesystemsthedistributiondepartmenthasdesigned.Ofcourse,thedistributionmanagerispartlycorrect.Kevindoesappeartobealastminutesortofperson.

There’salsovalidityinthecreditmanager’scriticismofthesalespeople.Bynature,manysalespeoplearebetteratbuildingcustomerrelationshipsthantheyareatpaperwork.121314BackTextAPara.8However,Kevinisalsoaninternalcustomertodistributionandadministration.Kevingeneratesthesalesandgrossprofitthatmakethedistributionandadministrationjobnecessary.WithoutKevin--andotherslikehim--thiscompanywouldnotneedadistributiondepartmentoracreditdepartment.And,inreturn,distributionandadministrationarealsointernalcustomersofthesalesforce.Withouttheirwillingnesstoservicecustomers,salespeoplearehelpless.1516BackTextAPara.9

Ithelpswhenemployeesinvariousdepartmentstaketimetounderstandthatdifferenttalentsarerequiredtoperformdifferentjobs,andthatwehavethecommongoal--servingtheircustomers,bothexternalandinternal.17BackBackgroundInformationConflictintheWorkplaceConflictintheworkplacecanbeasignificantdrainonpersonnelandfinancialresourcesinyourcompany.Ifnotresolvedsatisfactory,conflictcandisruptteamwork,reduceproductivity,anddivertyourcompany’sfocusfromitsmission.StrategiestoManageInternalConflict○

Mediation○Negotiation○FacilitationBack(tobecontinued...)BackgroundInformation●

Preventsconflict●

Resolvesdisputes●

Reducescosts●

Resolvesissuesquickly●

Regainsmomentum(动力)●

Improvescommunication●

Preventsmisunderstanding●

Buildsrelationshipsbasedonmutualtrust●

Providesgreaterharmonyintheworkplace●

IncreasesemployeelongevityandproductivityBenefitsofManagingInternalConflictBack(Theend)LanguagePoints1.(Para.1)

NomatterwhereIwork,regardlessoftheregionofthecountry,there’sonesituationIencounterthatalmostallbusinesseshaveincommon--somedegreeofinternalconflictsbetweensales,distributionandadministration.Paraphrase:WhereverIwork,inspiteoftheregionofthecountry,Ialwayscomeacrossonesituationwhichalmostallbusinesseshave–somedegreeofinnerdisagreementsbetweensales,distributionandadministration.(tobecontinued...)BackLanguagePointsStructureAnalysis:“NomatterwhereIwork”isanadverbialclauseofconcession.nomatterwhere:everywhereoranywheresomeonedoessomething,inanyplace无论在哪里e.g.NomatterwhereIam,I’malwaysthinkingofyou.不论我在什么地方，我总是想着你。Nomatterwherehewent,hetookhisdogwithhim.他无论走到哪里都要带上他的狗。(tobecontinued...)BackLanguagePointsregardlessof:inspiteof/withouttakingintoaccount不管，不考虑e.g.Wewillcontinuetherace,regardlessoftheweather.不管天气如何，我们将继续比赛。Theremustbeequalityofrightsforallcitizens,regardlessofnationality.不分民族，所以公民权利均等。(tobecontinued...)BackLanguagePointshavesthincommon:

①tohavethesamefeaturesassomethingelse与某事物有共同点②tohavethesameinterestsoropinionsassomeoneelse与某人有共同点e.g.Thisareaobviouslyhasalotincommonwithotherinner-cityareas.这个地区显然和其他内城区有许多共同点。We’vegotsuchalotincommon.我们有那么多共同点。(tobecontinued...)BackLanguagePointsTranslation:不管我在哪儿工作，也不论是在这个国家的哪个地区，我发现有一种情况在所有公司都普遍存在，那就是销售、储运和行政之间的内部冲突。(Theend)BackLanguagePoints2.(Para.2)Thosesalesguysareprimadonnas.primadonnas:atemperamental,conceitedperson妄自尊大,爱发脾气的人

e.g.Weallknowheisprimadonnas.我们都知道他是一个妄自尊大的人。

Translation:那些销售人员太妄自尊大了。Back(Theend)LanguagePoints3.(Para.2)He’llalwaysblastintomyofficeattheeleventhhourwithanemergencydeliveryoneofhiscustomersabsolutelyhastohavethenextmorningona“first-out”.Paraphrase:He’llalwaysrushintomyofficeatthelastmomentwithalistofproductswhichisurgentandneedstobefirstdeliveredtooneofhiscustomersonthenextmorning.StructureAnalysis:“oneofhiscustomersabsolutelyhasto...”isanattributiveclausewhichmodifiestheantecedent“emergencydelivery”.Back(tobecontinued...)LanguagePointsblastinto:torushinto冲进，冲入e.g.Aboyblastedintotheclassroominthemiddleoftheexam.考试中间，有个男孩冲进了教室。

Discoveryastronautspreparetoblastintoorbitonelasttime.“发现号”宇航员准备最后一次发射进入轨道。Back(tobecontinued...)LanguagePointsemergencydelivery:adeliverythatneedstobedealtwithinpriority紧急送货单e.g.Heisbusyindealingwiththoseemergencydelivery.他正忙于处理那些紧急送货单。Translation:他总是在最后一刻带着一份紧急送货单冲进我的办公室，他的客户急需第二天“优先出货”。Back(Theend)LanguagePoints4.(Para.2)Heisalwaysarmedwitheveryreasonimaginableastowhyhecouldn’tgivememore

notice,butthebottomlineisthathewantsmeto“bump”anothercustomer’sorderandslidehiscustomerinitsplace.Paraphrase:Heisalwayspreparingeverypossiblereasonwell,explainingwhyhecouldn’ttellmeearlier.Butthepointisthathewantsmetocancelanothercustomer’sorderbuttoputhisownintotheplaceinstead.Back(tobecontinued...)LanguagePointsbearmedwithsth:beequippedwithsth用…做装备；备有e.g.Hewasarmedwithallthematerialsbeforemeetingthemformally.在与他们正式见面前，他已准备好所有资料了。asto:about,concerningsomeoneorsomething关于，至于e.g.Thereissomedoubtastowhethertheinformationistotallyaccurate.关于消息是否完全准确存有一些怀疑。Back(tobecontinued...)LanguagePointsgivesbnotice:totellsomeoneofficiallythatyouintendtodosomething通知(告诉)某人e.g.Hegavehissecretarynoticehewouldgoonabusinesstripfortwoweeks.他告诉他的秘书他将要出差两天。thebottomline:themostimportantfactinasituation最基本的事实；关键的问题e.g.Thebottomlineiswhethertheproductcanattractthecustomers.关键的问题是产品能否吸引客户。Back(tobecontinued...)LanguagePointsbump:totakesomethingaway(fromsomeone);tocancel拿掉，取消e.g.Hebumpedsomeofhiscolleaguecustomers’orderssecretly.他偷偷地取消了他同事的客户订单。initsplace:insteadofsomethingorsomeone,inplaceofsomething代替某物，取代某物e.g.Theideawastoabandontheoldmodel,andcreateamarketeconomyinitsplace.这个想法是要抛开老的模式，取而代之以市场经济。Back(tobecontinued...)LanguagePointsTranslation:他总是备好各种理由，解释为什么不能早些告知我，但是问题的关键是他总是想让我取消另一位客户订单来塞进他的客户。Back(Theend)LanguagePoints5.(Para.2)Ican’tpossiblydomyjobwheneveryorderheentersisanexceptiontotherule.”Paraphrase:Ican’tpossiblydomyjobwhenhehandsintheorders,foreachorderissomethingnotincludedintherule.StructureAnalysis:“heenters”isanattributiveclausewhichmodifiestheantecedent“order”.Back(tobecontinued...)LanguagePointsanexceptiontotherule:somethingthatisnotincludedintherule例外e.g.Whilemostofthecity’shighschoolsareovercrowded,EastHighSchoolistheexceptiontotherule.这个城市的大多数高中都超员了，而东方高中却是个例外。Therearesomeexceptionstoeverygrammaticalrule.每条语法规则都有一些例外的情况。Translation:当他交来的每一份订单都不合规定时，我几乎不能正常工作了。Back(Theend)LanguagePoints6.(Para.3)GettingourdistributionmanagertocooperateisthebiggesthurdleIfaceeveryday.Paraphrase:TocooperatewithourdistributionmanageristhemostdifficultthingIfaceeveryday.StructureAnalysis:“Gettingourdistributionmanagertocooperate”isaGerundphrasewhichisthesubjectofthewholesentence.Back(tobecontinued...)LanguagePointsdistributionmanager:amanagerwhoisresponsiblefordistribution储运部经理e.g.Heworkedasadistributionmanager3yearsaftergraduation.毕业3年后他当了储运部经理。Translation:使我们的储运部经理配合是最大的障碍。Back(Theend)LanguagePoints7.(Para.3)Hedoeseverythinginhispowertokeep

mefromtakingcareofmycustomers’needs.keep...from...:topreventsomeonefromdoingsomethingorpreventsomethingfromhappening阻止某人做某事,防止某事发生e.g.Theseworrieskeptherfromsleeping.这些烦恼使她睡不好觉。Shehadtocoverhermouthtokeepfromlaughing.她不得不用手捂着嘴防止自己笑出来。Translation:他竭尽全力来妨碍我照顾客户的需求。Back(Theend)LanguagePoints8.(Para.3)JustlastweekhetoldmethatIhadtoget

onaschedulelikeeveryoneelseormycustomerscouldjustwait.getonaschedule:tomakeaschedule制定活动安排表（计划表）e.g.Thecompanyinquireeverystafftogetonascheduleeveryweek.公司要求每位员工每个星期都要制定工作计划表。Translation:就在上周他还告诉我说，我要和其他人一样按照预定的安排办事，否则我的客户只能等。Back(Theend)LanguagePoints9.(Para.4)Thesesalespeoplearoundherearelikeabunchofgradeschoolkids.Paraphrase:Thesalespeoplearoundherearelikeagroupofprimaryschoolkids.gradeschoolkids:childrenwhoarestudyinginprimaryschool.小学生HereitisusedtoemphasizethattheCreditManagerisveryannoyedwiththesalespeoplewhoarealwaysmakingmistakeslikechildreninprimaryschool.e.g.Sheisjustlikeagradeschoolkid,alwaysaskingsillyquestions.她就像小学生一样，总是问愚蠢的问题。Translation:这里的销售人员像是一帮小学生。Back(Theend)LanguagePoints10.(Para.4)Andwhenitcomestocredits,weneedafull-timepersontocorrecttheirmistakes.Paraphrase:Andwhenwearedealingwithcredits,weneedafull-timepersontocorrecttheirmistakes.Back(tobecontinued...)LanguagePointswhenitcomestosth:

①relatingtoaparticularsubject涉及，谈到e.g.Icanuseacomputer,butwhenitcomestorepairingthemIdon’tknowathing.我会使用计算机，但若谈到修理，我就一窍不通。②whenyouaredealingwithsomething处理，处置e.g.Whenitcomestorelationships,everyonemakesmistakes.在处理人际关系的时候，每个人都会犯错误。Translation:在处理贷款的时候，我们需要一个全职员工来改正他们的错误。Back(Theend)LanguagePoints11.(Para.4)Customersareforeverrefusingtopayinvoicesbecausethey’repriceddifferentlyfromthepricestheywerequoted.Paraphrase:Customersarealwaysrefusingtopaytheinvoicesbecausethepricesontheinvoicesaredifferentfromthequotedprices.StructureAnalysis:“theywerequoted”isanattributiveclausewhichmodifiestheantecedent“theprices”.Back(tobecontinued...)LanguagePointsprice:tosetthepriceofaproductorservice给…定价e.g.Ticketspriced$5areavailablefromthelibrary.在图书馆可以买到定价为5美元的票。quote:totellsomeonewhatpriceyouwouldchargehim报价e.g.Theyquotedus$50toreplacedthewholewindow.更换整个窗子他们向我们报价50美元。Translation:客户老是拒绝付款，因为他们当时得到的报价与现在账单上的价格不一致。Back(Theend)LanguagePoints12.(Para.7)ThedistributionmanagerseesKevinas

aselfishandinconsideratesalesperson...see...as:toconsidersomeoneorsomethinginaparticularway,toregard...as把…看作，认为e.g.Heseemstoseemeasathreat.他好像把我看作一个威胁。Translation:储运部经理会认为凯文是个自私自利、不顾他人的销售员...Back(Theend)LanguagePoints13.(Para.7)Kevindoesappeartobealastminutesortofperson.alastminutesortofperson:apersonwhodoesn’tdothethingsuntilthelastpossiblemoment到最后时刻才做事的人e.g.Heisalastminutesortofpersonsothatlotsofhiscolleaguesdon’tlikehim.他是一个到最后时刻才做事的人，以致很多他的同事都不喜欢他。Translation:凯文确实看起来是那类事到临头才着急的人。Back(Theend)LanguagePoints14.(Para.7)There’salsovalidityinthecreditmanager’scriticismofthesalespeople.Paraphrase:It’salsoreasonableforthecreditmanagertocriticizethesalespeople.validity:thequalityofbeinglegallyacceptedorreasonable有效性；正当，有道理e.g.Educatorsarechallengingthevalidityofthetests.教育工作者质疑这些测试的有效性。Translation:当然信贷经理对销售人员的批评也有几分道理。Back(Theend)LanguagePoints15.(Para.8)Kevingeneratesthesalesandgrossprofitthatmakethedistributionandadministrationjobnecessary.Paraphrase:Kevinproducesthesalesandgrossprofit,andallofthesemakethedistributionandadministrationjobnecessary.StructureAnalysis:“thatmakethedistributionandadministrationjobnecessary”isanattributiveclausewhichmodifiestheantecedent“thesalesandgrossprofit”.Back(tobecontinued...)LanguagePointsgenerates:tocreateormakesomething创造e.g.Thenewcarfactorywillgeneratealotofjobsinthearea.新汽车厂将为该地区创造大量就业机会make...necessary:tomakesomethingneeded使…必要、使…成为必需的e.g.TherapiddevelopmentofforeigntrademakesgoodspokenEnglishnecessary.对外贸易的快速发展使有良好的英语口语成为必要。Translation:凯文创造销量和利润，这才使得储运和行政工作有必要。Back(Theend)LanguagePoints16.(Para.8)And,inreturn,distributionandadministrationarealsointernalcustomersofthesalesforce.inreturn:inexchange作为回报；作为报答e.g.Whatcanwedoinreturnforyourkindness?我们能做些什么来回报人的好意呢？Translation:反过来讲，储运和行政也是销售人员内部的客户。Back(Theend)LanguagePoints17.(Para.9)Ithelpswhenemployeesinvariousdepartmentstaketimetounderstandthatdifferenttalentsarerequiredtoperformdifferentjobs,andthattheyhavethecommongoal—servingtheircustomers,bothexternalandinternal.Paraphrase:Whenemployeesindifferentdepartmentstendtoknowthatdifferenttalentedpeopleareneededtododifferentjobsandtheyallhavethesamegoal—servingtheirinternalandexternalcustomers,itwillbegoodforthecompany.Back(tobecontinued...)LanguagePointsStructureAnalysis:Thisisanadverbialclauseoftimeintroducedby“when”.Intheclause,“thatdifferenttalentsarerequiredtoperformdifferentjobs,andthattheyhavethecommongoal...”isanobjectclause,whichistheobjectof“understand”.perform:tocompleteanactionoractivity完成，执行，进行e.g.Machinesarecapableofperformingmanyroutinetasks.机器能够执行许多常规的任务。Rubinsayshewillresignwhenheisnolongerabletoperformhisduties.Rubin说他不能履行他的职责时就辞职。Back(tobecontinued...)LanguagePointsTranslation:只有当不同部门的员工都花些时间去了解不同的工作需要不同的人才来做，这才能解决问题。而且我们都是为着一个共同的目标，那就是服务客户，不管是外部的，还是内部的。Back(Theend)TranslationofTextA跨部门冲突与交际

Para.1不管我在哪儿工作，也不论是在这个国家的哪个地区，我发现有一种情况在所有公司都普遍存在，那就是销售、储运和行政之间的内部冲突。先来看看下面的对话吧。BackTranslationofTextA

Para.2储运部经理说：“那些销售人员太妄自尊大了。有个叫凯文的是最烦人的。他总是在最后一刻带着一份紧急送货单冲进我的办公室，他的客户急需第二天“优先出货”。他总是备好各种理由，解释为什么不能早些告知我，但是问题的关键是他总是想让我取消另一位客户订单来塞进他的客户。当他交来的每一份订单都不合规定时，我几乎不能正常工作了。”BackTranslationofTextA

Para.3销售人员说：“使我们的储运部经理配合是最大的障碍。我每天对要面对这个问题。他根本没有掌握客户服务的概念。他竭尽全力来妨碍我照顾客户的需求。就在上周他还告诉我说，我要和其他人一样按照预定的安排办事，否则我的客户只能等。”BackTranslationofTextA

Para.4信贷经理说：“这里的销售人员像是一帮小学生。他们几乎从未把贷款申请填写正确过。在处理贷款的时候，我们需要一个全职员工来改正他们的错误。客户老是拒绝付款，因为他们当时得到的报价与现在账单上的价格不一致。”

Para.5听起来是不是很熟悉？你的公司是否也会这样？

Para.6公司里类似问题的出现和这么大敌意的产生都与客户服务有关联。不是外部的客户，而是内部的客户。BackTranslationofTextA

Para.7储运部经理会认为凯文是个自私自利、不顾他人的销售员，他完全无视储运部制定的规程。当然，储运部经理的观点部分是对的。凯文确实看起来是那类事到临头才着急的人。信贷经理对销售人员的批评也有几分道理。本来许多销售人员都擅长的是建立客户关系，而不是文书工作。BackTranslationofTextA

Para.8但是，对于储运部和行政部来讲，凯文也是个内部的客户。凯文创造销量和利润，这才使得储运和行政工作有必要。如果没有凯文或像他这样的人，这个公司也不需要储运部和信贷部。反过来讲，储运和行政也是销售人员内部的客户。如果他们不乐意来服务客户，销售人员会很无助。BackTranslationofTextA

Para.9只有当不同部门的员工都花些时间去了解不同的工作需要不同的人才来做，这才能解决问题。而且我们都是为着一个共同的目标，那就是服务客户，不管是外部的，还是内部的。Back

ComprehensionTask11.Whichthreedepartmentshaveconflictsinthecompany?2.Whoisthedistributionmanagercomplainingabout?Workinpairsandanswerthefollowingquestionsaccordingtoth