《国际金融》模块三 索赔与理赔函样信解析

LetterAnalysisforLettersofComplaint,ClaimandSettlementInternationalfinancialcorrespondence出口方回复进口方索赔的信函0201进口方向出口方提出索赔的信函THECASE比利时荣柯照明设备有限公司中国灵创科技照明有限公司第12箱内装台灯与订单不符（不在预定的货物之列）要求补运的赔偿，并询问如何处理运错的这箱货物ClaimLetterDearSirorMadam,WeappreciateyourpromptdeliverytoourorderNo.326,butregrettoinformthatyouhavedeliveredsomewronggoods.OnopeningcaseNo.12,wefoundthatitcontainedtablelamps,whichwehadnotordered.Weassumethatamistakemayhavebeenmadeinassemblingtheorder.Allotheritemsarecorrectandingoodconditions.Astheitemswehaveorderedareneededurgently,pleasedispatchthemissingarticlesatonce.WeenclosealistofdetaileddescriptionabouttheitemsthatshouldhavebeenincaseNo.12.Pleasecheckthiswithourorderandyourcopyoftheinvoice.Meanwhile,weareholdingcaseNo.12atyourdisposal.Pleaseemailusonhowtodowithit.

Yoursfaithfully,

(Signature)ClaimLetter第一段：详细陈述事实/说明出了什么问题/指出相关货物的合同号DearSirorMadam,Yoursfaithfully,OnopeningcaseNo.12,wefoundthatitcontainedtablelamps,whichwehadnotordered.Weassumethatamistakemayhavebeenmadeinassemblingtheorder.Allotheritemsarecorrectandingoodconditions.Meanwhile,weareholdingcaseNo.12atyourdisposal.Pleaseemailusonhowtodowithit.Astheitemswehaveorderedareneededurgently,pleasedispatchthemissingarticlesatonce.WeenclosealistofdetaileddescriptionabouttheitemsthatshouldhavebeenincaseNo.12.Pleasecheckthiswithourorderandyourcopyoftheinvoice.(Signature)326,youhavedeliveredsomewronggoods.WeappreciateyourpromptdeliverytoourorderNo.butregrettoinformthatClaimLettercaseNo.12,itcontainedtablelamps,whichwehadnotordered.Yoursfaithfully,Meanwhile,weareholdingcaseNo.12atyourdisposal.Pleaseemailusonhowtodowithit.Astheitemswehaveorderedareneededurgently,pleasedispatchthemissingarticlesatonce.WeenclosealistofdetaileddescriptionabouttheitemsthatshouldhavebeenincaseNo.12.Pleasecheckthiswithourorderandyourcopyoftheinvoice.(Signature)DearSirorMadam,326,youhavedeliveredsomewronggoods.WeappreciateyourpromptdeliverytoourorderNo.butregrettoinformthatOnopeningwefoundthat第二段：说明要求索赔的原因一打开….我们就发现….OnopeningcaseNo.12,wefoundthatitcontainedtablelamps,whichwehadnotordered.释一打开12号箱，我们发现内装台灯，不是我们预定的货物。Weassumethatamistakemayhavebeenmadeinassemblingtheorder.Allotheritemsarecorrectandingoodconditions.猜想….整理订单correctandingoodconditions.Weassumethatamistakemayhavebeenmadeinassemblingtheorder.Allotheritemsare释我们猜测这可能是整理订单时的失误。完好无损ClaimLetterAstheitemswehaveorderedareneededurgently,pleasedispatchthemissingarticlesatonce.第三段：说明由此而造成的不便/提出解决办法/提供相应的证据Yoursfaithfully,Meanwhile,weareholdingcaseNo.12atyourdisposal.Pleaseemailusonhowtodowithit.(Signature)DearSirorMadam,326,youhavedeliveredsomewronggoods.WeappreciateyourpromptdeliverytoourorderNo.butregrettoinformthatOnopeningcaseNo.12,wefoundthatitcontainedtablelamps,whichwehadnotordered.Weassumethatamistakemayhavebeenmadeinassemblingtheorder.Allotheritemsarecorrectandingoodconditions.WeenclosealistofdetaileddescriptionabouttheitemsthatshouldhavebeenincaseNo.12.Pleasecheckthiswithourorderandyourcopyoftheinvoice.释由于急需这批货物，请你公司即刻发送遗漏货物。立马，马上表示随信附上….ClaimLetter结尾段：表示希望对方及时解决或告知处理办法Meanwhile,weareholdingcaseNo.12atyourdisposal.DearSirorMadam,326,youhavedeliveredsomewronggoods.WeappreciateyourpromptdeliverytoourorderNo.butregrettoinformthatOnopeningcaseNo.12,wefoundthatitcontainedtablelamps,whichwehadnotordered.Weassumethatamistakemayhavebeenmadeinassemblingtheorder.Allotheritemsarecorrectandingoodconditions.Astheitemswehaveorderedareneededurgently,pleasedispatchthemissingarticlesatonce.WeenclosealistofdetaileddescriptionabouttheitemsthatshouldhavebeenincaseNo.12.Pleasecheckthiswithourorderandyourcopyoftheinvoice.Pleaseemailusonhowtodowithit.释请发邮件告知如何处理。Yoursfaithfully,(Signature)THECASE比利时荣柯照明设备有限公司中国灵创科技照明有限公司要求补运的赔偿，并询问如何处理运错的这箱货物索赔合理，需要发函向对方表示歉意并承诺赔偿AdmitClaimLetter第一段：对该索赔事件表示遗憾DearSirorMadam,20May326.Wearesorrytolearnthattherewasamix-upinyourorder.Yoursfaithfully,(Signature)Wearenowsendingtheconsignmenttoyoubyairfreight.Itshouldbewithyouwithinaweek.Thenecessarydocumentationwillbesentunderseparatecover.Pleaseholdthegoodswhichwerewronglyshippedforcollection.Weofferoursincereapologiesforthemissingarticles.Wetrustthatthearrangementthatwehavemadewillsatisfyyou.Shouldyouhaveanyfurtherproblems,pleasedonothesitatetocontactusimmediately.ThankyouforyourletterofregardingyourorderNo.固定句式：Thankyouforyourletterof+日期+regardingyourorderNo.Thankyouforyourletterof20MayregardingyourorderNo.326.释有关5.20日第326号订单的来信已收到。therewasamix-upinyourorder.Wearesorrytolearnthat释得知错运货物，本公司感到抱歉。AdmitClaimLetter第二段：对该索赔事件采取解决措施Yoursfaithfully,(Signature)Pleaseholdthegoodswhichwerewronglyshippedforcollection.Weofferoursincereapologiesforthemissingarticles.Wetrustthatthearrangementthatwehavemadewillsatisfyyou.Shouldyouhaveanyfurtherproblems,pleasedonothesitatetocontactusimmediately.DearSirorMadam,therewasamix-upinyourorder.WearesorrytolearnthatThankyouforyourletterof20MayregardingyourorderNo.326.Wearenowsendingtheconsignmenttoyoubyairfreight.Itshouldbewithyouwithinaweek.Thenecessarydocumentationwillbesentunderseparatecover.释正确的货物已安排空运，应于一周内运抵。装运的货物，运送物AdmitClaimLetter第三段：告知对方错运货物的处置方法Pleaseholdthegoodswhichwerewronglyshippedforcollection.Yoursfaithfully,(Signature)Weofferoursincereapologiesforthemissingarticles.Wetrustthatthearrangementthatwehavemadewillsatisfyyou.Shouldyouhaveanyfurtherproblems,pleasedonothesitatetocontactusimmediately.DearSirorMadam,therewasamix-upinyourorder.WearesorrytolearnthatThankyouforyourletterof20MayregardingyourorderNo.326.Wearenowsendingtheconsignmenttoyoubyairfreight.Itshouldbewithyouwithinaweek.Thenecessarydocumentationwillbesentunderseparatecover.释烦请暂存错运给贵方的货物。AdmitClaimLetter第四段：对于给对方带来的不便表示歉意WeofferoursincereapologiesforPleaseholdthegoodswhichwerewronglyshippedforcollection.Yoursfaithfully,(Signature)Wetrustthatthearrangementthatwehavemadewillsatisfyyou.Shouldyouhaveanyfurtherproblems,pleasedonothesitatetocontactusimmediately.DearSirorMadam,therewasamix-upinyourorder.WearesorrytolearnthatThankyouforyourletterof20MayregardingyourorderNo.326.Wearenowsendingtheconsignmenttoyoubyairfreight.Itshouldbewithyouwithinaweek.Thenecessarydocumentationwillbesentunderseparatecover.themissingarticles.对于….事情表示歉意AdmitClaimLetter结尾段：表达自己的愿望，希望此种解决方式能让对方满意Yoursfaithfully,(Signature)Wetrustthatthearrangementthatwehavemadewillsatisfyyou.Pleaseholdthegoodswhichwerewronglyshippedforcollection.DearSirorMadam,therewasamix-upinyourorder.WearesorrytolearnthatThankyouforyourletterof20MayregardingyourorderNo.326.Wearenowsendingtheconsignmenttoyoubyairfreight.Itshouldbewithyouwithinaweek.Thenecessarydocumentationwillbesentunderseparatecover.Weofferoursincereapologiesforthemissingarticles.Shouldyouhaveanyfurtherproblems,pleasedonothesitatetocontactusimmediately.释如有任何疑问，欢迎与本公司联络。有任何疑问不要犹豫地做某事，不要顾虑地做某事DearSirorMadam,ThankyouforyourletterregardingyourorderNo.343,deliveredlastweek.Wearesorrytohearofthebreakageswhichoccurredintransit.Wepackourshipmentswithgreatcarebutthereareoccasionswhenthemerchandiseismishandledalongtheway.Wehavelodgedaclaimwithourinsurerfortheloss.Ourapologiesfortheinconvenience.Yoursfaithfully,(Signature)DenyClaimLetterDenyClaimLetter第一段：表示收到对方来信DearSirorMadam,ThankyouforyourletterregardingyourorderNo.Yoursfaithfully,(Signature)Ourapologiesfortheinconvenience.Wearesorrytohearofthebreakageswhichoccurredintransit.Wepackourshipmentswithgreatcarebutthereareoccasionswhenthemerchandiseismishandledalongtheway.Wehavelodgedaclaimwithourinsurerfortheloss.343,deliveredlastweek.固定句式：：ThankyouforyourletterregardingyourorderNo….DenyClaimLetter第二段：对损坏事件表示遗憾Yoursfaithfully,(Signature)Ourapologiesfortheinconvenience.Wehavelodgedaclaimwithourinsurerfortheloss.DearSirorMadam,ThankyouforyourletterregardingyourorderNo.343,deliveredlastweek.释对于货物在运送途中破损的事件，本公司感到遗憾。释本公司一向特别小心包装货物，然而不当的运输方法亦会引致损坏。Wearesorrytohearofthebreakageswhichoccurredintransit.Wepackourshipmentswithgreatcarebutthereareoccasionswhenthemerchandiseismishandledalongtheway.Weareso