民航客舱服务实用英语教程 课件 project05 In-flight Entertainment、project06 Emergency and First Aid

PracticalEnglishForCivilAviationCabinService民航客舱服务实用英语教程Project5In-flightEntertainmentandDuty-freeSalesIn-flightEntertainmentandDuty-freeSalesProject5

BackgroundIn-flightentertainmentreferstotheentertainmentavailabletoaircraftpassengersduringaflight.Meanwhile,airlinesarelookingforwaystoincreasetheirrevenue.Oneoftheprimarysourcesofrevenueforairlinesisin-flightduty-freesales.

TasksPart1In-flightEntertainmentServiceTask5.1AnnouncementTask5.2OfferingIn-flightEntertainmentServicePart2In-flightDuty-freeSalesServiceTask5.3AnnouncementTask5.4OfferingIn-flightDuty-freeSalesServiceLearningObjectivesKnowledgeandSkills:toknowtypesofin-flightentertainmentandduty-freesales;tobeabletomakeannouncementsforin-flightentertainmentserviceandduty-freesalesservice;tobeabletocommunicateinEnglishwhileofferingin-flightentertainmentserviceandduty-freesalesservice.ProcessandMethods:tolearnaboutworkflowsandworkcontentthroughTypicalTask;toacquirethecoreskillsofin-flightentertainmentserviceandduty-freesalesservicethroughLearningandDoing,FurtherTaskandInnovativeTask;toevaluatelearningoutcomesthroughclassroomexercisesandpost-classassessments,forminglearningreflections.EmotionalAttitudesandValues:tocultivatetheawarenessofserviceandteam-work;tocultivatetheawarenessofculturalconfidence;toknowdifferentculturesaboutentertainmentandduty-freesales.ExpectedLearningOutcomesOutcomePresentation:Workingasflightattendants,studentsaresupposedtoofferpassengersin-flightentertainmentserviceandduty-freesalesserviceinaprofessional,secureandconsideratewaybyusingEnglishasaworkinglanguage.OutcomeAssessment:EnglishProficiencyTestforFlightAttendants(Listening,Oral&WrittenTest);1+XAviationEducationTest.LearningSuggestions:LearnfromTypicalTask;doasTypicalTaskdoes;solveproblemscreatively.Part1In-flightEntertainmentService“机上娱乐服务”产出任务单TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播报提供机上娱乐服务的广播词提供机上娱乐服务为特殊旅客提供机上娱乐服务

TaskRe-quirements用英语播报提供机上娱乐服务的广

播词；

2.在线音频展示；3.独立完成。

用英语为旅客提供机上娱乐服务；

线下课堂展示；

小组协作完成。

用英语为特殊旅客提供机上娱乐服务；

在线音频或视频展示；

小组协作完成。

KnowledgeObjectives

熟悉提供机上娱乐服务的广播词

掌握客舱各种娱乐项目名称；

掌握机上娱乐服务的流程；

掌握提供机上娱乐服务的常用表达。

掌握为特殊旅客提供机上娱乐服务的注意

事项；2.掌握为特殊旅客提供机上娱乐服务的流程；3.掌握为特殊旅客的提供机上娱乐服务的常

用表达。AbilityObjectives能准确、熟练地播报提供机上娱乐服务的广播词能规范、熟练地为旅客提供机上娱乐服务能规范、熟练地为特殊旅客提供机上娱乐服务QualityObjectives1.内化社会主义核心价值观；2.培养认真履职的工作品质。1.树立文化自信；2.提升有效沟通能力。

培育敬业奉献的职业操守；

培养解决问题的能力。Part1In-flightEntertainmentServiceUsefulExpressionsEnglishChineseEnglishChineseentertainment娱乐cruisingaltitude巡航高度earphone耳机seatpocket椅背置物袋recommendation建议channel频道cartoon动画片controller（机器的）控制器noise-cancelingearphone降噪耳机JourneytotheWest《西游记》In-flightEntertainmentServiceLadiesandgentlemen,Goodmorning.Nowwehavereachedourcruisingaltitude.Foryourconvenienceoftravel,wearepleasedtoofferyouin-flightentertainment.Earphoneswillbeavailablefromtheflightattendants.Pleaseputthemintotheseatpocketinfrontofyouwhenyoustopusingit.Haveagoodtrip.Thankyou.Task5.1AnnouncementTask5.2OfferingIn-flightEntertainmentService5.2.1TypicalTask:OfferingIn-flightEntertainmentService(Aflightattendantcomesuptoapassengerwhopressesthecallbutton.)FA:Excuseme,Madam?PAX:Yes.I’dliketodosomethingtokilltheboringflyingtime.Doyouhaveanyrecommendationsofin-flightentertainment?FA:Mypleasure.Weprovidefilms,televisionprograms,music,andgames.Whichonedoyoulike?PAX:Iwanttolistentomusic.Canyouhelpmeturniton?FA:Noproblem.First,youcanpressthebuttononyourarmrest.Thenyoucanselectthethirdchannelwherethereareseveralkindsofmusicfromscreenontheseatback,suchasclassicalmusic,folksongs,popmusicandsoon.PAX:Doyouprovidenoise-cancelingearphones?FA:Yes.Hereyouare.PAX:Thankyou.FA:Youarewelcome.Task5.2OfferingIn-flightEntertainmentService5.2.1TypicalTask:

OfferingIn-flightEntertainmentServiceTheProcedureforOfferingIn-flightEntertainmentServiceStepsActionsStep1Introducekindsofin-flightentertainmentStep2Askpassenger’schoiceofentertainmentStep3TellpassengershowtousetheequipmentTask5.2OfferingIn-flightEntertainmentService5.2.2LearningandDoing:SimulatingOfferingIn-flightEntertainmentServiceSupposeyouareaflightattendantontoday'sflightwhichdepartsfromSingaporetoChongqing.Nowyouareprovidingin-flightentertainmentservicetopassengers.Apassengerisaskingforyourhelp.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.Makeadialogueaccordingtothesituationgivenabove.(1)FA:Whichonedoyoulike?PAX:Iwanttowatchafilm.(2)PAX:HowcanIusethein-flightentertainmentequipment?FA:First,youcanpressthebuttononyourarmrest.Second,youcanselectthechannelwhichcorrespondswiththeprogramthatyouwishtowatchfromscreenontheseat-back.Thenyoucanenjoyit.(3)FA:Excuseme,Sir.Ontoday’sflight,weprovidefilms,televisionprograms,music,andgames.OfferingIn-flightEntertainmentServiceStepsActionsExpressionsStep1Introducekindsofin-flightentertainment

Step2Askpassenger’schoiceofentertainment

Step3Tellpassengershowtousetheequipment

Task5.2OfferingIn-flightEntertainmentService5.2.3FurtherTask:OfferingIn-flightEntertainmentServiceforaSpecialPassenger(Aflightattendantisprovidingin-flightentertainmentforanunaccompaniedminorcalledKangkang.)FA:Excuseme,Kangkang.Ontoday’sflight,wehavechildren’schannelwithmanykindsoffilms,televisionprograms,music,andgames.PAX:Wow!It’sverykindofyou.Ijustfeelbored.FA:Mypleasure.Whichonedoyoulike?PAX:Cartoons.FA:HowaboutJourneytotheWest?PAX:Yeah.Iloveit.Couldyouhelpmeplayit?FA:OK.Let’soperateonthecontroller.PAX:Manythanks.Part2In-flightDuty-freeSalesService“提供机上免税服务”产出任务单TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播报机上免税商品服务的广播词提供机上免税商品服务处理机上免税商品短缺的情况

TaskRequirements用英语播报提供机上免税商品服务

的广播词；2.在线音频展示；3.独立完成。

用英语提供机上免税商品服务；

线下课堂展示；

小组协作完成。

用英语处理机上免税商品短缺的情况；

在线音频或视频展示；

小组协作完成。

KnowledgeObjectives

熟悉提供机上免税商品服务的广播词

掌握机上各种免税商品的英文名称；

掌握提供机上免税商品服务的流程；

掌握提供机上免税商品服务的常用

表达。

掌握处理机上免税商品短缺的注意事项；

掌握处理机上免税商品短缺的流程；

掌握处理机上免税商品短缺的常用表达。AbilityObjectives能准确、熟练地播报提供机上免税商品服务的广播词能规范、熟练地提供机上免税商品服务能规范、熟练地处理机上免税商品短缺的情况QualityObjectives1.内化社会主义核心价值观；2.培养恪尽职守的工作品质。1.树立文化自信；2.提升有效沟通能力。1.培育敬业奉献的职业操守；2.培养解决问题的能力。Part2In-flightDuty-freeSalesUsefulExpressionsEnglishChineseEnglishChineseduty-free免税的exchangerate汇率currency货币wedding婚礼anniversary周年纪念日perfume香水creditcard信用卡receipt小票lipstick口红cosmetic化妆品conventional常规的，习惯的recommend推荐Task5.3AnnouncementIn-flightDuty-freeSalesServiceLadiesandgentlemen,Goodafternoon.Ourduty-freesaleswillbeginrightnow.Wehavemanyselectionsonthisflight.Thedetailedinformationcanbefoundfromtheduty-freemagazineintheseatpocketinfrontofyou.AllpricesareshowninRMB.Youcanaskflightattendantsforhelpifyouwanttoknowthepricesinothercurrencies.Thankyou.Task5.4OfferingIn-flightDuty-freeSalesService5.4.1TypicalTask:OfferingDuty-freeSalesService(Aflightattendantisshowingaduty-freemagazinetoaman.)PAX:Excuseme,Madam.FA:Goodmorning,Sir.Hereistheduty-freemagazine.PAX:Iwouldliketopurchaseagiftformywifeasourweddinganniversaryisapproaching.FA:Bestwishestoyouandyourwife.Todaywehavecosmetics,perfumes,spiritsandsoon.Whichonedoyoulikebest?PAX:Couldyougivemesomeadvice？FA:Mypleasure.Howaboutsomeperfumes?PAX:Quitewell.Letmesee.Task5.4OfferingIn-flightDuty-freeSalesService5.4.1TypicalTask:OfferingDuty-freeSalesService...PAX:I’lltakethisone.Howmuchisit?FA:Itis320yuan.PAX:Well.HowcanIpayforit?FA:Creditcardsandmajorcurrenciesareaccepted.PAX:OK.Iwillpaybycreditcard.(Themanhandshiscreditcardtotheflightattendant.)FA:Hereisthereceipt.Pleasesignyournamehere.PAX:Allright.Thankyouforyourhelp.FA:Youarewelcome.Task5.4OfferingIn-flightDuty-freeSalesService5.4.1TypicalTask:OfferingDuty-freeSalesServiceTheProcedureforOfferingDuty-freeSalesServiceStepsActionsStep1Introduceduty-freeitemsStep2Askpassengers’choicesofitemsStep3InformdetailedinformationaboutselecteditemsStep4GuidepassengerstopayforselecteditemsTask5.4OfferingIn-flightDuty-freeSalesService5.4.2LearningandDoing:SimulatingOfferingDuty-freeSalesServiceSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouareprovidingduty-freesalesservicetopassengers.Apassengerisaskingforyourhelp.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)PAX:Howmanycolorsofthisbrandoflipstick?FA:Quitealot.Ithinkthispeachpinkissuitableforher.PAX:OK.Ithinkmydaughterwilllikeit.(2)PAX:HowcanIpayforit?FA:Bothcreditcardsandmajorcurrenciesareaccepted.PAX:OK.Iwillpaybycreditcard.PAX:Hereismycard.FA:Hereisthereceipt.Pleasesignyournamehere.PAX:Allright.(3)PAX:Canyougivemesomeadvice？FA:Mypleasure.Howaboutthislipstick?Ithinknogirldoesn’tlikelipsticks.PAX:OK.Ithinkmydaughterwilllikeit.(4)PAX:I’dliketobuyagiftformydaughter.FA:Ontoday’sflight,wehavecosmetics,silkscarves,andsomealcoholicdrinksonboard.Whichwouldyouliketobuy?PAX:Sheisbeinganadult.Iwanttobuyhersomethingspecial.Task5.4OfferingIn-flightDuty-freeSales5.4.2LearningandDoing:SimulatingOfferingDuty-freeSalesSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouareprovidingduty-freesalestopassengers.Apassengerisaskingforyourhelp.2.Makeadialogueaccordingtothesituationgivenabove.OfferingDuty-freeSalesServiceStepsActionsExpressionsStep1Introduceduty-freeitems

Step2Askpassengers’choicesofitems

Step3Informdetailedinformationaboutselecteditems

Step4GuidepassengerstopayforselecteditemsTask5.4OfferingIn-flightDuty-freeSales5.4.3FurtherTask:DealingwithShortageofDuty-freeGoodsFA:CanIhelpyou,Sir?PAX:Yes,IheardthatChinaisfamousforsilk.Iwanttobuyasilkscarfformywife.Canyougivemesomesuggestions?FA:OK.Howaboutthisone?It’saconventionaldesign.PAX:Well.Mywifedoesn’tlikethecolor.Doyouhaveothercolors?FA:I’msosorry,Sir.Othershavebeensoldout.Thisisthelastscarf.PAX:Allright.Couldyourecommendsomethingelseformywife?FA:Mypleasure.Howaboutthisfacecream?Itisthebestseller.PAX:Howmuchisit?FA:It’s280yuan.PAX:OK.Iwillbuyit.PracticalEnglishForCivilAviationCabinService民航客舱服务实用英语教程PracticalEnglishForCivilAviationCabinService民航客舱服务实用英语教程Project6EmergencyandFirstAidEmergencyandFirstAidProject6

BackgroundInanemergency,passengersfeelthreatenedbyimmediateincidentslikecabinfiresanddecompression.Givinginformationtopassengerscanreducepanicbecausetheywillknowwhattodoandwhatisgoingtohappen.Conductingoraskingforfirstaidcanmakepanickyorweakpassengersreassuredthattheyarebeingattendedto.TasksPart1DecompressionTask6.1AnnouncementTask6.2HandlingDecompressionPart2CabinFireTask6.3AnnouncementTask6.4ExtinguishingCabinFirePart3FirstAidTask6.5AnnouncementTask6.6ConductingFirstAid

LearningObjectivesKnowledgeandSkills:toknowproceduresofhandlingdecompression;tobeabletoextinguishcabinfiresinagroupof3flightattendants;tobeabletoconductfirstaid.ProcessandMethods:tolearnaboutworkflowsandworkcontentthroughTypicalTask;toacquiretheproceduresofhandlingdecompression,extinguishingcabinfiresandconductingfirstaidthroughLearningandDoing,FurtherTaskandInnovativeTask;toevaluatelearningoutcomesthroughclassroomexercisesandpost-classassessments,forminglearningreflections.EmotionalAttitudesandValues:tocultivatetheawarenessofserviceandteam-work;tocultivatetheawarenessofsafety;toknowcommondiseasesandappropriatesolutions.

ExpectedLearningOutcomesOutcomePresentation:Workingasflightattendants,studentsaresupposedtohandledecompression,extinguishcabinfiresandconductfirstaidinaprofessional,secureandconsideratewaybyusingEnglishasaworkinglanguage.OutcomeAssessment:.EnglishProficiencyTestforFlightAttendants(Listening,Oral&WrittenTest);1+XAviationEducationTest.LearningSuggestions:LearnfromTypicalTask;doasTypicalTaskdoes;solveproblemscreatively.Part1Decompression“处置客舱释压”产出任务单TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播报处置客舱释压前和释压后的广播词处置客舱释压帮助呼吸困难的旅客

TaskRequirements

用英语播报处置客舱释压前和释

压后的广播词；2.在线音频展示；3.独立完成。用英语处置客舱释压；

线下课堂展示；

小组协作完成。

用英语帮助呼吸困难的旅客；

在线音频或视频展示；

小组协作完成。

KnowledgeObjective

1.熟悉客舱释压前的广播词；2.熟悉客舱释压后的广播词。

掌握处置客舱释压的标准口令；

掌握处置客舱释压的流程；

掌握处置客舱释压的常用表达。掌握客舱释压后巡舱的注意事项；

掌握处置旅客呼吸困难的急救知识；

掌握手提式氧气瓶的使用方法。AbilityObjectives1.能准确、熟练地播报处置客舱释压前的广播词；2.能准确、熟练地播报处置客舱释压后的广播词。能规范、熟练地处置客舱释压1.能规范、熟练地在客舱释压后巡舱并汇报；2.能规范、熟练地处置旅客呼吸困难的情况；3.能熟练使用手提式氧气瓶。QualityObjectives1.培育忠诚担当的政治品格；2.增强安全意识。1.内化以“三个敬畏”为核心的民航精神；2.培养沉着冷静、临危不乱的工作品质。1.培育科学的专业精神；2.培养危机处理意识。Part1DecompressionEnglishChineseEnglishChinesedecompression释压，减压（名词）breathenormally正常呼吸instruct指导（动词）altitude高度respect敬畏hesitate犹豫decompress释压，减压（动词）emergencydescent紧急下降descend下降（动词）elasticband/strap松紧带attendtooneself照顾自己instruction指导（名词）regulate调节indicator指针，指示器UsefulExpressionsDecompressionLadiesandgentlemen,Attention,please!Pleasesitdownimmediately.Pullanoxygenmaskfirmlytowardyourselfandplacethemaskoveryournoseandmouthandbreathenormally.Putonyourownmaskfirstbeforeassistingothers.Pleaseremainseatedwithyourseatbeltfasteneduntilfurtherinstructions.Task6.1AnnouncementAfterDecompressionLadiesandgentlemen,Ouraircrafthasreachedthesafealtitude.Youcanremovetheoxygenmaskandbreathenormallynow.Ifthereisanythingwecanhelpyouwith,pleasedonothesitatetodrawtheattentionofoneofourflightattendants.Thankyouforyourcooperation.Task6.1AnnouncementTask6.2HandlingDecompression6.2.1TypicalTask:HandlingDecompression(Theaircraftissuddenlydecompressed.Flightattendantsfirstfixthemselvestightlybyfasteningtheseatbeltorgraspingthesupportonthefloor.Flightattendantsimmediatelyputthenearestoxygenmaskson.Oneflightattendantmakesanannouncementtoinformpassengersoftheemergencydescentwhileotherflightattendantshelppassengersnearthemtoputoxygenmaskson.)FA1:(Announcing)Ladiesandgentlemen,duetoalossofcabinpressure,wearemakingarapidcontrolleddescentforafewminutestoasaferaltitude.Pleasereturntoyourseatandsecureyourself.(Theaircraftdescendsrapidly.Theoxygenmasksdropdown.)FA1:(Announcing)Pleasepulldownthenearestoxygenmaskandplaceitoveryournoseandmouth.Adjusttheelasticstrapandbreathenormally.Ifyouaretravellingwithachild,attendtoyourselffirstandthenthechild.Smokingisnotallowed.Followthecabincrew’sinstruction.FA2:(Shouting)Fastenseatbelt!Pullmaskon!Adultfirst!...Task6.2HandlingDecompression6.2.1TypicalTask:HandlingDecompression(Theaircraftreachesasafetyaltitude,andflightattendantsinspectthecabin.)PAX2:Help!Cananybodyhelp?FA3:Sir,whatcanIdoforyou?PAX2:Icannotbreathesmoothly!FA3:Puttheoxygenmaskson,quickly!PAX2:HowdoIuseit?FA3:Don’tworry.Iwillhelpyoutoweartheoxygenmask.Pullthemaskfirmlytowardsyoutostarttheflowofoxygen.Placethemaskoveryournoseandmouthandsliptheelasticbandoveryourhead.Remaincalmandbreathenormally.Youroxygensupplyisnowregulated.PAX2:Thankyou,Madam.(Flightattendantsreporttothepurser.)FA1:Noinjuryinthecabin.FA2:Nodamageinthecabin.FA4:Nofireinthecabin.Task6.2HandlingDecompression6.2.1TypicalTask:HandlingDecompressionTheProcedureforHandlingtheDecompressionStepsActionsStep1FAsfixthemselvestightlyStep2FAsputonthenearestoxygenmasksStep3MakeanannouncementofthedecompressionStep4GuidepassengerstoputoxygenmasksonStep5CheckthecabinaftertheplanereachesthesafetyaltitudeStep6ReporttothepurserTask6.2HandlingDecompression6.2.2LearningandDoing:SimulatingHandlingDecompressionSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowtheaircraftisdepressurized.Howshouldyoudealwiththedecompression?Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)PAX:HowdoIuseit?FA:Don’tworry.Iwillhelpyoutoweartheoxygenmask.Pullthemaskfirmlytowardsyoutostarttheflowofoxygen.Placethemaskoveryournoseandmouthandsliptheelasticbandoveryourhead.Remaincalmandbreathenormally.(2)Cabinattendantsimmediatelyputthenearestoxygenmaskson.(3)Cabinattendantsfixthemselvestightlybyfasteningtheseatbeltorgraspingthesupportonthefloor.(4)Theaircraftreachesasafetyaltitude,andflightattendantsinspectthecabin.(5)FA1:Noinjuryinthecabin.FA2:Nodamageinthecabin.FA4:Nofireinthecabin.(6)FA:(Announcing)Ladiesandgentlemen,duetoalossofcabinpressure,wearemakingarapidcontrolleddescentforafewminutestoasaferaltitude.Pleasereturntoyourseatandsecureyourself.Task6.2HandlingDecompression6.2.2LearningandDoing:SimulatingHandlingDecompressionSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowtheaircraftisdepressurized.Howshouldyoudealwiththedecompression?2.Makeadialogueaccordingtothesituationgivenabove.HandlingtheDecompressionStepsActionsExpressionsStep1FAsfixthemselvestightly

Step2FAsputonthenearestoxygenmasks

Step3Makeanannouncementofthedecompression

Step4GuidepassengerstoputoxygenmasksonStep5CheckthecabinaftertheplanereachesthesafetyaltitudeStep6ReporttothepurserTask6.2HandlingDecompression6.2.3FurtherTask:HelpinganOldWomanWhoisHavingaBreathingProblem(Afterdecompression,anoldwomanwithanoxygenmaskonherfacehasdifficultyinbreathing.)PAX:Help!Cananybodyhelp?FA:Madam,whatcanIdoforyou?PAX:Icannotbreathesmoothly!FA:Don’tworry,Madam.Usetheoxygenbottle!PAX:HowdoIuseit?FA:Iwillhelpyou.Pleaseturntheknobfullyopenandlookattheindicatorturningfromredtogreen.PAX:Thankyou,Sir.Part2CabinFire“处置客舱失火”产出任务单TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播报处置客舱失火和灭火后的广播词处置客舱失火处理旅客对行李架失火恐慌的情况TaskRequirements

用英语播报处置客舱失火和灭火后的广播词；2.在线音频展示；3.独立完成。

用英语处置客舱失火；

线下课堂展示；

小组协作完成。用英语处理旅客对行李架失火恐

慌的情况；2.在线音频或视频展示；3.小组协作完成。

KnowledgeObjectives

熟悉处置客舱失火的广播词；

熟悉客舱灭火后的广播词。1.掌握客舱失火的种类和灭火技巧；2.掌握三人灭火小组成员分工和职责；3.掌握处置客舱失火的流程；4.掌握处置客舱失火的常用表达。1.掌握处理旅客对行李架失火恐慌

的流程；2.掌握安抚旅客情绪的技巧；3.掌握处理旅客对行李架失火恐慌

的常用表达。AbilityObjectives1.能准确、熟练地播报客舱失火的

广播词；2.能准确、熟练地播报客舱灭火后

的广播词。1.能迅速组建三人灭火小组；2.能规范、熟练地处置客舱失火。1.能敏锐地察觉旅客情绪变化；2.能安抚旅客恐慌的情绪；3.能根据情况及时调整旅客座位。QualityObjectives1.培育忠诚担当的政治品格；2.培养安全责任意识。1.内化以“三个敬畏”为核心的民航精

神；2.培养团队协作能力。1.培育敬业奉献的职业操守；2.强化共情服务意识。Part2CabinFireEnglishChineseEnglishChineseminorfire较小失火breakout爆发extinguish扑灭putout扑灭extinguisher灭火器amberlight黄灯flash发光，闪耀panic惊恐assist协助colleague同事UsefulExpressionsFireintheCabinLadiesandgentlemen,Weareputtingoutaminorfirethathasbrokenoutintherearofthecabin.Passengerssittingintherear,pleasefollowtheflightattendant’sdirection.Allotherpassengersremaininyourseats.Task6.3AnnouncementFireExtinguishedLadiesandgentlemen,Thefirehasbeencompletelyextinguished.TheplaneisnowsafelycruisingasscheduledtoSingapore.Weappreciateyourassistanceandcooperation.Task6.3AnnouncementTask6.4ExtinguishingtheCabinFire6.4.1TypicalTask:DealingwiththeSmoke/FireintheLavatory(Thesmokedetectorinthelavatorygoesoff,andaflightattendantknocksatthedoorofthelavatory.)(Threeflightattendantsarefightingagainstthesmoke.FA1isgoingtousetheextinguishertoputoutthesmoke;FA2isreadytoassistFA1;FA3isreportingthesmoketothepurser.)FA1:Passtheextinguisher.FA2:Hereyouare.FA3:I’llreporttothepurser.FA1:Excuseme,isthereanyoneinthelavatory?PAX:Yes,Iaminside.FA1:Sir,pleasegetoutimmediately!PAX:Alright,justamoment.(Thepassengergetsout.)Somethingwrong?Whyistheamberlightflashing?Task6.4ExtinguishingtheCabinFire6.4.1TypicalTask:DealingwiththeSmoke/FireintheLavatory(FA1seesthesmokefromthewastebin.Sheusestheextinguishertoputoutthesmoke.)(FA3reportstothepurserthatthesmokeisextinguished.)FA1:Excuseme,Sir.MayIaskifyousmokedinthelavatoryjustnow?PAX:Yes,Idid.FA1:Accordingtoairlineregulations,nopassengersareallowedtosmokeonboard,especiallyinthelavatory.PAX:I’mextremelysorry.Itwon’thappenagain.Task6.4ExtinguishingtheCabinFire6.4.1TypicalTask:DealingwiththeSmoke/FireintheLavatoryTheProcedureforDealingwiththeSmoke/FireintheLavatoryStepsActionsStep1FA1findsthesmoke/fireinthelavatoryStep23FAsformafirefightingteamStep3FA1asksifsomeoneisinthelavatoryStep4FA1askssomeoneinittoopenthedoororopenithimself/herselfStep5FA1findsthesmoke/firesourceandputsitoutStep6FA3reportstothepurserTask6.4ExtinguishingtheCabinFire6.4.2LearningandDoing:SimulatingExtinguishingtheFireintheLavatorySupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyoufindthefireinthelavatory,andyouquicklyformafirefightingteamwithanother2flightattendants.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)FA1:Excuseme,anyoneinthelavatory?(Nobodyanswered.)(2)Threeflightattendantsarefightingagainstthefire.FA1isgoingtousetheextinguishertoputoutthefire;FA2isreadytoassistFA1;FA3isreportingthefiretothepurser.(3)FA1smellsthesmokefromthelavatory.(4)FA3reportstothepurserthatthefireisextinguished.(5)FA1seesthefireinthewastebin.Sheusestheextinguishertoputoutthefireinthewastebin.(6)FA1opensthedoorofthelavatory.Task6.4ExtinguishingtheCabinFire6.4.2LearningandDoing:SimulatingExtinguishingtheFireintheLavatorySupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyoufindthefireinthelavatory,andyouquicklyformafirefightingteamwithanother2flightattendants.2.Makeadialogueaccordingtothesituationgivenabove.DealingwiththeSmoke/FireintheLavatoryStepsActionsExpressionsStep1FA1findsthesmoke/fireinthelavatory

Step23FAsformafirefightingteam

Step3FA1asksifsomeoneisinthelavatory

Step4FA1askssomeoneinittoopenthedoororopenithimself/herselfStep5FA1findsthesmoke/firesourceandputsitoutStep6FA3reportstothepurserTask6.4ExtinguishingtheCabinFire6.4.3FurtherTask:DealingwithPassengers’PanicAbouttheFireNeartheOverheadCompartment(Apassengerfindsthefireneartheoverheadcompartment.)PAX1:(Pressthecallbutton.)Excuseme,Madam.Thereisafireneartheoverheadcompartment.FA1:Thankyoufortellingme,Sir.Wouldyoupleasemovetothevacantseatinthefront?PAX1:OK.FA1:Thereisafireneartheoverheadcompartment.Passmetheextinguisher.FA2:OK,I’llbethererightaway.FA1:Thereisafireneartheoverheadcompartment.Reporttothepurser.FA3:OK.I’llreportimmediately.Task6.4ExtinguishingtheCabinFire6.4.3FurtherTask:DealingwithPassengers’PanicAbouttheFireNeartheOverheadCompartment(Threeflightattendantsarefightingagainstthefire.FA1isusingtheextinguishertoputoutthefire;FA2isreadytoassistFA1;FA3isreportingthefiretothepurser.)PAX2:Excuseme,Madam.Ismelledthesmokeinthecabin.Isthereanythingwrong?Iamsoscared.FA4:Don’tpanic,Sir.Thereisaminorfireneartheoverheadcompartment.Ourcolleaguesarefightingagainstit.PAX2:Really?Areyousuretheycanputoutthefire?FA4:Yes.Allofmycolleaguesareexperienced.Pleasebelieveus.PAX:OK.That’sfine.(5minuteslater,thefireisputout.)FA3:Purser,thefireisputout.Part3FirstAid“实施急救”产出任务单TasksAnnouncementTypicalTaskFurtherTaskInnovativeTaskTaskDe-scription播报寻求医疗急救的广播词处理旅客晕机的情况处理旅客被食物噎住的紧急情况处理旅客心脏病发作的紧急情况

TaskRequire-ments

用英语播报寻求医疗

急救的广播词；2.在线音频展示；3.独立完成。

用英语处理旅客晕机的情

况；2.线下课堂展示；3.小组协作完成。

用英语处理旅客被食物噎住的紧急

情况；2.在线音频或视频展示；3.小组协作完成。

用英语处理旅客心脏病发作的紧急

情况；2.在线音频或视频展示；3.小组协作完成。

KnowledgeObjectives

熟悉寻求医疗急救的广播词

了解旅客晕机的症状；

掌握处理旅客晕机的流程；

掌握处理旅客晕机的常用

表达。

掌握处理旅客被食物噎住的流程；

掌握处理旅客被食物噎住的常用表

达。

掌握处理旅客心脏病发作情况的流

程；2.掌握处理旅客心脏病发作情况的常

用表达。AbilityObjectives能准确、熟练地播报寻求医疗急救的广播词

能准确地根据旅客情况辨

认出晕机；2.能规范、熟练地处理旅客

晕机的情况。

能快速辨认或询问噎住的原因；

能规范、熟练地处理旅客被食物噎

住的紧急情况。

能快