应用文写作投诉信讲义-高考英语作文复习专项

应用文写作——投诉信一、开头表明自己的写作意图，投诉、抱怨，要注意语言礼貌1.IamLiHua,a(regular)customerofAmazon/yourstore,I'mwritingtoyoutoplainabout...2.I'mwritingtoexpressmydissatisfaction/disappointment3.I'mwritingloinformyouofaproblemIamhavingwith4.Iwishtodrawyouattentiontotheproblem/faultthat5.Iwouldliketoexpressmydissatisfactionwiththe…boughton…(website)whichisofpoorquality.表达不满之情1.Iwassurprised/disappointed/annoyedtofind…Muchtomydisappointment…2.Actuallywhatannoyedmemostwasthat…3.Whatbothers/annoysmostis...Tomakemattersworse,.../Worsestill,...4.Itwasnotuntilyesterdaythat1receivedthebooks/order.NotuntilyesterdaydidIreceivethebooks.5.Iamveryannoyedabouttheunsatisfyingserviceofferedbyyourstaff.Paragraph2:指出商品/服务的问题（投诉内容），并提出自己希望的解决方案二、投诉内容1.Whenthebagreachedme,Iwasdisappointedtofindthatthereweresomespotsonthebag.Whichcouldnotbewipedoff.（物品）WhenIcheckedthepackage,...2.WhenIreportedittoyourworker,hewasrudetome,totallyignoringmyrequest.3.WhenIcheckedwithyourworker,hetreatedmerudely,sayingthatitwasallmyfault.（服务）4.AftermyfamilycheckedinonAugust5th,wewereannoyedtofindtherewasnoaccesstotheInternetandnohotwateravailableafter10p.m.Worsestill,theroomattendantwasrudewhenwereportedtheseproblemstohim.Wedidn'thaveaccesstotheInternetThehoteldidn'tprovideaccesstotheInternet.三、提出要求/诉求1.Ihopeyouwilltakemyplaintsseriouslyandresolvethismatterquickly/haveitsettledassoonaspossible.2.Iamwaitingforareasonableexplanationand(expecting)anearlyreply.3.ThisistheworstexperienceIhaveeverhad,andIwouldliketohavemymoneybackandanapologyfromyourworker.Idemand/request/claimafullrefund.Idemand/requestthatyougivemeafullrefund.Idemand/requestthatIbegivenafullrefund.Idemandanapologyfromyourworkersandmymoneyback.4.Iwillreturnthenovelsandclaimafullrefund.Attachedismyproofofthepurchase.5.1stronglydemandeithertheschoolbagbeexchangedoryougivemeafullrefund6.Fortheabovereasons,Istronglydemandeitheryoudeliveranewonetomeorreturnmymoney.四、结尾•Thanksforyourconsideration.•I'dappreciateitifyoucouldsettletheproblemsoon.•I'dbegratefulifyouprovideasatisfyingsolution.•Ibelieveyouwilltakemyplaintseriously.•I’dappreciateitifmydemandismet.•Hopefully,youwouldlookintothematterandmakesomeappropriateimprovements.写作模板：Dearsirormadam, IamLiHua,____________.Iamwritingtoconcernovertheworryingeffected/resultcausedby________,expectingtomandyourattentionandassistance/support. __________(when),Ibought__________at/on___________to________________(使用目的).However,Icouldn’thelpnoticingsomeproblemswithitwhenIstartedtouseit.Afterfurtherinspection,Idisappointedlyfoundsomeotherproblemsarouse,whichmeansitwasofpoorquality.WhatannoyedmemostisthattheattendantondutyrefusedmyrequestsrudelywhenIaskforareplacement.Mypurposeofwritingthisletteristoappealtothoseintheserviceindustrytoenhancetheirservicequalityandreturnmymoney. Lookingforwardtoyourearlyreply.Yourssincerely,LiHua【例文1】假定你是李华，上周你在网上购买了一本英语字典，收到后发现一些问题。请你写一封投诉信。包括内容：写信目的:1.存在问题：印刷差、封面破损,缺页现象价格不够公道；2.提出解决方法。DearSirorMadam,MynameisLiHua.IamwritingtoplainaboutacopyofanEnglishdictionaryIpurchasedonlinelastweek.Whenthedictionaryreachedme.Iwassurprisedtofinditpoorlyprinted,withitscoverdamaged.Actuallywhatannoyedmemostwasthatitscontentwasnotpleteatall,evenwithseveralpagesmissing.Inaddition,thepriceisunreasonable.Fortheabovereasons,Istronglydemandeitheryoudeliveranewonetomeorreturnmymoney.Lookingforwardtoyourearlyreply.Yourssincerely,LiHua【例文2】假如你是李华，上周你在海外购物网站Amazon上购买了一个书包，但是寄到后发现存在质量问题，请你给该网站负责人Smith先生写一封信，内容包括：1.反应质量问题；2.你的诉求。DearSmith,I'mLiHua,aconsistentcustomerofAmazon.IamwritingtoplainabouttheschoolbagIpurchasedlastweek.WhenIreceivingtheschoolbag,Iwasdisappointedtofindthecolorwasquitedifferentfromwhatwasshownintheadvertisement.Whatalsoannoyedmewasthattherewereseveralblackspotsonthebag,whichcouldn'tbewipedaway.Forthereasonsabove,IstronglydemandeithertheschoolbagbeexchangedorIbepensatedwithafullrefund.Lookingforwardtoyourprompt(及时的)/earlyreply.Yourssincerely,LiHua【例文3】假定你是李华，两周前你在国外某网站购买的商品有问题,请你该网站负责人写一封邮件，要求退货退款，内容包括：1.商品信息；2.退款原因。Dearsir/madam,Iamwritingtoplainabouttheproductboughtfromyouronlinestore.Twoweeksago,Iorderedthe"Isurvived”series,atotalof20novelsandpaidatotalamountof$40.WhenIopened/checkedthepackage,Ifoundsomepagesofthebooksweremissing.Worsestill,colorsofthepicturesfadedinside.Thus.Iwillreturnthenovelsandclaimafullrefund.Attachedismyproofofthepurchase.Idohopeyouwillgiveitdueattention.Lookingforwardtoyourearliestreply.Yourssincerely,LiHuaDearsir/madam,I'mLiHua,oneofyourcustomers.Tmwritingtoplainabouttheproductboughtfromyouronlinestore.Twoweeksago,Iplacedanorderfor5Englishnovelswithyourstore.However,whenthepackagearrived(WhenIcheckedthepackage),Iwassurprisedtofindonlyfourcopiesinit.Worsestill,thebookswerepoorlyprintedwithsomepagesmissing.Thus,Istronglydemandyoureturnallmymoneywithyourbooksback.Idohopeyouwilltakethematterseriously.Lookingforwardtoyourearliestreply.Yourssincerely,LiHua意见反映1：（2023全国课标I卷）假如你是李华，外教Ryan准备将学生随机分为两人一组，让他们课后练习口语，你觉得这种分组方式有问题，请写一封邮件给外教，内容包括：1.说明问题；2.提出建议。HonorableRyan,I'mLiHua,anexchangestudentfromChinastudyinginGeorgeHighSchool.IhavenoticedtherearenostreetlightsalongthesmalllanesinthenearbyCivicCenterPark.Duetotheunavailabilityofstreetlights,severalminoraccidentssuchasfallingoveranobjecthavehappenedinthepark.Thisparkisverypopularwiththeresidentsandabrighterlitparkwillencouragemoretouseitoptimally.MayIsuggestthatthecitycouncillookintoinstallinglightsalongthesmalllanestoallowbettervisibilityinthepark?Thankyouforconsideringmysuggestion.Yourssincerely,LiHua意见反映2：假如你