《商务英语口语》课件 Unit 9 Visit

安徽省高等学校省级规划教材全国职业院校国际贸易专业“新形态”教材21世纪高职高专规划教材国际经济与贸易系列SpokenEnglishforBusinessCommunication商务英语口语ContentsModuleOne:EstablishmentofBusinessRelationsModuleTwo:BusinessTravelModuleThree:BusinessReceptionModuleFour:TradeFairSpokenEnglishforBusinessCommunicationModuleFive:BusinessNegotiationModuleSix:Follow-upServiceModuleThreeBusinessReceptionSpokenEnglishforBusinessCommunicationUnit8MeetingUnit11FarewellUnit10BusinessMealsUnit9VisitUnit9VisitSpokenEnglishforBusinessCommunicationWarm-upQuestionsTipsSpeakingPracticeSituationalDialogues

Warm-upQuestionsSpokenEnglishforBusinessCommunication1.Howwillyouarrangethevisitwhenaforeigncustomercomestoyourcompany?Forreference:(1)Confirmthedateofthevisitandtheschedule.(2)Arrangeasuitablemeetingroom.(3)Decideontheteammemberswhowillmeetthecustomer.(4)Preparesomematerialsforthemeeting.(5)Makesureoftheaccommodationforthecustomer.Presentation

Warm-upQuestionsPresentationSpokenEnglishforBusinessCommunication2. Whatshouldbeintroducedtoyourcustomerwhenyouareshowinghimaroundyourfactory?Forreference:(1)Thenameandaddressoftheworkshop.(2)Mainproducts,technologyandmarket.(3)Organizationalstructure,personnelcomposition,headsofmajordepartments,topleaders,shareholders,etc.(4)Plantlayoutplan,simpleillustrationsofproductionequipment,etc.

SituationalDialogues:SpokenEnglishforBusinessCommunicationDialogue1InthefactoryA:Hi,John,welcometoourplant.B:Thankyou,Kate.A:John,Iwillshowyouaround.Youcouldhavealookaroundandfeel

freetoaskanyquestions.B:Kate,whatisthatmachineinthecorner?A:Agoodquestion!Itistheendingprocessofourproducingline,called“Auto-filmer”whichisspecializedtokeepstablepackagingwithfirmfilmsincaseoftearingbags.B:Exactly.Thankyouverymuch.A:WhynothavealookatourQCdepartmentandR&Dteam?Comeon.B:OK.A:Toadjusttheteststandardtointernationallevel,weevenimportedthemachinesfromEurope.B:Howtoensurethestabilityofquality?A:Wealwaysputqualityasthefirstconsideration.

Beforeeachshipment,wemakecontrasttestonsamplesfromcargowiththesamplesapprovedatyourside.Incasethedifferenceisoutoftolerance,thecargowillnotbeusedforshipment.B:That’swhatwewant!Theproductsgiveyouanedgeoveryour

competitors,Iguess.A:Yes!Basedonourstricttestsystem,BlackDiamondhasenjoyedawidelyhighreputationallovertheworld.B:Thanks,Kate.NowIfeelmoreconfidenttocooperatewithBlackDiamond.A:Ihopewecanworktogetherinthefuture.B:SodoI.Thepurposeofmycominghereistoinquireaboutthe

possibilityofourcooperation.SpokenEnglishforBusinessCommunication

SituationalDialogues:SpokenEnglishforBusinessCommunicationDialogue2CitysightseeingA:Areyoudoinganythingspecialtoday?B:Noplanyetbutalluptoyou.A:Great.I’vepreparedagoodtripforyoutoourcity.Whatisyouridea?B:Kate,it’swonderful.IreallyfeltwarmandlivelyonceIarrivedinHefei,whichmademecomfortable.Ilovethiscity!A:Really?Nowordscanmakemefeelbetterthanyourhigh

admirationformyhometown.

Thankyou,John.B:So,anydetailsaboutourtrip?A:It’sbettertoseethantotalkhere.B:Aha…right!Let’sgo.SpokenEnglishforBusinessCommunication(Ontheway)B:Couldyoupleaseintroducethisstreetwhichlooksveryprosperous?A:Yes.PeopleinHefeiCityknowthisstreetverywell.Itis“HuaiheWalkingStreet”,whichwasbuiltin1993toimprovethelivingenvironmentofthecitizens.Youcanseemanyfamousbrandsintheshoppingmall.It’sahappyplaceforyoungpeople,notonlyforshoppingbutalsoforentertaining.B:Iknowit’sthemodernsignofcities.Thesituationisthesameallovertheworld.A:Fullyagree.Generallyspeaking,HuaiheWalkingStreetisanenergeticmodelof

Hefeiwithfullpassionandfashion.B:Kate,thankyouforyourspecificsharing.NowIloveHefeimore.A:I’mgladtohearthat.Oh,thatisateashop.Doyouwanttogetsometea?B:Good,mostofmyfriendslikegreentea.Imusthavealook.

SituationalDialogues:SpokenEnglishforBusinessCommunicationDialogue3ShoppingB:Kate,I’dliketobuysomeauthenticChineseteaformyfriends.Whatdoyourecommend?A:John,whichkindofteawouldyouliketobuy,TieGuanyin,HuangshanMaofengorsomethingelse?TheyareallfavorableteasforChinese.Youcanselectanyonefromthem.

B:IhavenoideasinceI’mnotfamiliarwithChinesetea.A:OK.TieGuanyintastesmellowwithastrongfragrance.ItsuniqueflavorispraisedbyChineseteafarmersasthebestowalbyGuanyin,goddessofmercyinChinesefairytales.HuangshanMaofengisoneofthemostfamousteasinAnhuiProvince.Itoffersagentle,freshflavor,andasweetpleasantaftertaste.SpokenEnglishforBusinessCommunicationB:Well,I’dliketobuyonekilogrameach.CanIreceiveadiscountinprice?A:OK!John,justamomentplease,Iwillcheckwiththeowner.Youknow,brother,

aChinesebuyerismorecompetitivethanaforeignerinbargaining.B:Thanks,Kate.Youaresokind.(Afewminuteslater…)A:Ihaveconfirmedwiththeownerandhepromisestogiveyouabigdiscount

becauseheregardsyouasarespectedcustomerfromoverseas.B:Oh!Thanks!ChineseTeaCulture1. plant:工厂，车间2. filmer:覆膜机3. specialized:专业的，专门的4. stability:稳定性5. admiration:赞赏，钦佩6. prosperous:繁荣的，兴旺的7. authentic:真正的，正宗的8. favorable:有利的，赞许的，优惠的9. bestowal:赠与，给与10.aftertaste:回味，余韵Notes:1.Youcouldhavealookaroundandfeelfreetoaskanyquestions.

你可以四处看一看，想问什么都可以。Iwillshowyouaround.Pleasefeelfreetoaskmeifyouhaveanyquestion.

我带你四处看一看。如果有任何问题，你都可以问我。Letmeshowyouaround.Ifyouhaveanyquestion,don’thesitatetoconsultme.

我带你参观一下。如果有任何问题，请随时向我咨询。UsefulExpressions:2. Wealwaysputqualityasthefirstconsideration.

我们总是把质量放在首位。Wealwaysgivetop/full/firstprioritytoquality.

我们总是把质量放在首位。Wealwaysputqualityinthefirstplace.

我们总是把质量放在首位。Allthatwe’vedoneistoguaranteethequality.

我们所做的一切都是为了保证质量。UsefulExpressions:3.outoftolerance超出公差，超过规定outofspecification超过规格beyondthelimit超出限度UsefulExpressions:4.Theproductsgiveyouanedgeoveryourcompetitors.

正是你们的产品使你们具有相对于竞争对手的优势。Yourproductmakesyousuperiortoyourcompetitors.

你们的产品使你们胜过竞争对手。Theproductmakesyoumorecompetitivethanothersuppliers.

你们的产品使你们比起其他供应商更有竞争力。UsefulExpressions:5.Thepurposeofmycominghereistoinquireaboutthepossibilityofourcooperation.

我此行的目的就是寻求与你们合作的可能性。Icomeheretoseekpossibilitiesofourcooperation.

我此行的目的就是寻求与你们合作的可能性。I’vecomehereinpersontoexplorethepossibilityofourcooperation.

我亲自到这里来，目的是探寻双方合作的可能性。UsefulExpressions:6. uptoyou由你决定，听从你的安排It’salluptoyou.一切听你的安排。atyourdisposal听你的，由你决定UsefulExpressions:7.Nowordscanmakemefeelbetterthanyourhighadmirationformyhometown.

你这么喜欢我的家乡，真是让我太高兴了。I’msogladtohearthatyouspeakhighlyofmyhometown.

听到你赞赏我的家乡，我很高兴。Ican’tbemoreexcitedasyoulovemyhometown.

你喜欢我的家乡，这让我太高兴了。UsefulExpressions:8.It’sbettertoseethantotalkhere.

眼见为实。Seeingisbelieving.

眼见为实。Whatyouhearmaybefalse,butwhatyouseeistrue.

眼见为实。UsefulExpressions:9.HuaiheWalkingStreetisanenergeticmodelofHefeiwithfullpassionandfashion.

淮河路步行街是生机勃勃的合肥市的一张名片，充

满了激情和时尚。Beingpassionateandfashionable,HuaiheWalkingStreetisalivelysignofHefei.淮河路步行街充满了激情和时尚，是生机勃勃的合

肥市的象征。UsefulExpressions:10.Youcanselectanyonefromthem.你可以随意挑选。Youcanselectwhateveryoulike.你可以随意挑选。Youcanpickoutanythingyoulike.你可以随意挑选。UsefulExpressions:11.TieGuanyintastesmellowwithstrongfragrance.

铁观音入口柔和，香气浓郁。TieGuanyinoffersagentleandfragrantflavor.

铁观音入口温和芳香。TieGuanyinistheteaname,whichhasalegend.

铁观音是一种茶叶的名称，它与一个传说有关。UsefulExpressions:12.AChinesebuyerismorecompetitivethanaforeignerinbargaining.

中国买主比外国买主更会还价。Chinesebuyersdobetterinbargainingthanforeigners.

中国买主比外国买主更会还价。UsefulExpressions:13.togiveyouabigdiscount给你很大的折扣tooffer/grantyouadiscount打折togiveyouafavorableprice给出优惠价UsefulExpressions:

SpeakingPractice：SpokenEnglishforBusinessCommunicationTask1:Interpretation1.Thereareplentyofworthwhileplacesforyoutosee.值得你看的地方可不少。2.I’dliketoknowifthepriceshownhereincludeseverything.我想知道这里标明的价格是否什么都包括了。3.Canyoutellmethebasicsituationofthefactory?您能告诉我工厂的基本状况吗？4.ItwillreallygiveyouasenseofhowmagnificentancientChineseculturewas.

它能让你感受到中国古代文化的博大精深。5.Allproductshavetogothroughfivechecksduringthemanufacturingprocess.

所有的产品在整个生产过程中得通过五道检查关。

SpeakingPractice：SpokenEnglishforBusinessCommunicationTask1:Interpretation6.你能告知我方你们的日程表，以便我们安排你们参观吗？Wouldyoupleasetellusyourschedulesothatwecouldarrangethevisitforyou?7.保修期长达18个月，我们还给你保证书。Theguaranteeisupto18months,andwe’llgiveyouawarranty.8.参观使我们对你们的产品范围有了很好的了解。

Thevisitgaveusagoodideaofyourproductrange.9.我们今天的日程安排是观光旅游。您有什么特别想看的地方吗？Sightseeingisouragendatoday.Arethereanyspecialplacesyou’d

liketosee?10.齐云山是道教（Taoism）的发祥地之一，有许多历史遗迹。QiyunMountainisoneofthebirthplacesofTaoismandhasmanyhistoricalremains.

SpeakingPractice：SpokenEnglishforBusinessCommunicationTask2:RolePlayLiHuiisabusinessmanfromAnhuiOSAPetProductsCo.,Ltd.AndreaisabuyerfromItalywhocomestoOSAPetforavisit.LiHuishowsAndreaaroundthecompanyandtellshersomethingaboutthecompany’ssize,departments,production,etc.AFactoryVisitSpeakingPracticeSpokenEnglishforBusinessCommunicationTask3:FreeTalk：TopicforMoralEducation:anti-frustrationabilityForreference:Iwilldealwithitfromtwoaspects:First,Iwillasktherelevantworkingstafftosolvethepowerproblemassoonaspossible.Second,Iwillinvitethecustomerstoenjoytheteabreakwhichhasbeenpreparedinadvance.Duringtheteabreak,wecancommunicateandmakegooduseofthetimewithoutpower.1. Iftheelectricityfailswhenyouareshowingthecustomersaroundinthefactory,howwillyoudealwithit?SpeakingPracticeSpokenEnglishforBusinessCommunication2.Whatwillyoudoifyoucannotfindyourmobilephonewhenyourforeigncustomerisvisitingyourfactory?Task3:FreeTalk：TopicforMoralEducation:anti-frustrationabilityForreference:Iwillcontinuetoshowthecustomeraroundthefactory.Atthismoment,customerismoreimportantthanthemobilephone.Imayaskmyassistanttolookformyphone.

SpeakingPractice：SpokenEnglishforBusinessCommunicationTask4:ReadingandSpeakingPassage1:HowtoArrangetheFactoryVisitWhenyouaretryingtoarrangeafactoryvisitforyourcustomers,youneedtotakethefollowingfactorsintoconsideration:ThemeetingplaceYouneedtoknowhowmanyvisitorsyouaregoingtohost.Forexample,ifthereare15visitors,ameetingroomcapableofholdingupto20to30participantsisnecessary.Closetothemeetingroom,youcanarrangeanareaforaregistration/informationdeskandforexhibitorsorposters.Coffee/teabreakareacanbesharedwiththeregistrationroom.Toiletandwashroomfacilitiesareavailable.Ifyouaregoingtoprovidelunches,makesuretherearesufficientseatsintherestaurant/canteen.HotelsMakesuresufficienthotelsandguesthousesforthevisitors,withinreasonabledistanceofthemeetingplaceandwithinarangeofpricebrackets.

SpeakingPractice：SpokenEnglishforBusinessCommunicationTask4:ReadingandSpeakingTravelarrangementsYourguestsmayhaveothertravelplanstodifferentcitiesorcountries,soyou’dbetterknowabouttheirscheduleandmakesuretheairorrailwaylinksareavailable.Asforthelocaltransportation,ifthefactoryisnotwithinwalkingdistanceofthehotels,coaches/carsmustbeprovided.LocalhostArrangingandrunningafactoryvisitistime-consuming,andbeforethevisit,youshouldensurethatsufficienttimeandsupportwillbeavailable.SocialarrangementsVisitors’hotelsshouldnormallybelocatedinanareaservedbysuitablerestaurantandbars.Areceptionisnormallyarrangedforthefirstevening.Ahalf-daytripvisitingalocaltouristattractionisusuallyarrangedasanoption,eithermidwaythroughthefactoryvisit,orattheend.1.Howmanyfactorsarementionedinthepassagetoarrangeafactoryvisit?

Fiveaspectsarementionedinthepassage.2.Wherecanthecoffeebreakareabelocated?Thecoffeebreakareacanbesharedwiththeregistrationroom.3.Ifthehotelisfarawayfromthefactory,howcanyousolvethetransportationproblem?Asforthelocaltransportation,ifthefactoryisnotwithinwalkingdistanceofthehotels,coaches/carsmustbeprovided.Answerthefollowingquestionsorallyaccordingtothepassage.4.Isitreasonableforyoutoarrangeafactoryvisitwithinamoment?No,itisnotreasonable.Arrangingandrunningafactoryvisitistime-consuming,andbeforethevisit,youshouldensurethatsufficienttimeandsupportwillbeavailable.5.Whenistheappropriatetimetovisitalocaltouristattraction?Ahalf-daytripvisitingalocaltouristattractionisusuallyarrangedasanoption,eithermidwaythroughthefactoryvisit,orattheend.Answerthefollowingquestionsorallyaccordingtothepassage.

SpeakingPractice：SpokenEnglishforBusinessCommunicationTask4:ReadingandSpeakingPassage2：FactoryTourWelcometoourFordRougefactory.First,letmegiveyouabriefintroductionofFord.Fordmotormanufacturesanddistributesautomobilesin200marketsacrosssixcontinents.Withabout300000employeesand108plantsworldwide,thecompanyhascoreandaffiliatedautomotivebrands，includingAstonMartin,Ford,Jaguar,LandRover,Lincoln,Mazda,MercuryandVolvo.TheFordRougeFactoryislocatedinthesouthofDetroitatthemeetingoftheRougeandDetroitRivers.TheoriginalRougecomplexisamileandahalfwideandmorethanamilelong.Themultiplexof93buildingstotals15，767，708squarefeetoffloorarea．Buildingsincludeplantsfortire-making,stamping,enginecasting,frameandassembly.AmassivepowerplantproducesenoughelectricitytolightacitythesizeofnearbyDetroit,andasoybeanconversionplantturnssoybeanintoplasticautoparts.

SpeakingPractice：SpokenEnglishforBusinessCommunicationTask4:ReadingandSpeakingOurfactorytourtodayhasfourparts:First,youwilltakethehistoricdrivingtour.Buseswilltransportyouforanarratedtourpastfamouslandmarksandbehindthescenesofthismassivemanufacturingcomplex.Itwilltakeabout20to30minutes.Secondistherarehistoricfootageviewing.Hereyouwillseeashortfilmofrare,never-before-seenhistoricfootage.YouwilllearnaboutthetriumphsandtragediessurroundingtheRouge.Ittakes13minutes.Thirdisthevirtualrealityexperience.Avirtualrealitytheaterwillprovideyouwitha360-degreelookathowautomobilesaremade.Itcosts15minutes.Finally,wecometotheAssemblyPlantWalkingTour.YouwillseewherethenewFordF-150sareassembledinthenew,leanandflexiblemanufacturingplant.Visitorswillhavetheopportunitytoviewthefinalassemblyprocessfromanelevatedwalkway.Ittakesabout30to40minutes.1.What’sthenameofcompany?

ThenameofthecompanyisFordRougefactory.2.Howlargearethemarketsthatthecompanycovers?Fordmotormanufacturesanddistributesautomobilesin200marketsacrosssixcontinents.3.Doyouknowthebrandsthatthiscompanymanufactures?Thecompanyhascoreandaffiliatedautomotivebrands，includingAstonMartin,Ford,Jaguar,LandRover,Lincoln,Mazda,MercuryandVolvo.Answerthefollowingquestionsorallyaccordingtothepassage.4.Howlongwillthisfactorytourtake?

Itwilltake98minutesatmost.5.Dothevisitorstakeabustoviewthefinalassemblyprocess?No.Visitorswillhavetheopportunitytoviewthefinalassemblyprocessfromanelevatedwalkway.Answerthefollowingquestionsorallyaccordingtothepassage.Tips:FactoryExpressionsworkshop车间，工厂warehouse仓库showroom陈列室，展示厅 laboratory实验室，研究室toolroom工具间deviceroom设备间detectarea检验区returnarea退货区qualifiedarea合格品区substandardarea不合格品区testarea调试区assemblyoperationarea组装区recallarea召回品区packagingoperationarea包装区highvoltageroom强电间lowvoltageroom弱电间officeblock办公楼 assemblyline流水线accessory附件，零件 sample样品brochure有插图的小册子 catalogue目录，目录册literature印刷品，宣传品 reject次品，被弃之物