酒店英语 课件 英文 周寒琼Chapter 3 Food and Beverage

OrientationofFood&BeverageTheRoleofFoodandBeverageThefoodandbeveragedepartmentisaveryimportantdivisionofahotel.Itisoftenoneoftheforemostincomeearnersforthehotel.Foodandbeveragecanaccountfortwofifthtoonehalfofahotel'sprofit.Asamatteroffact,foodandbeveragedepartmentisanindispensablepartofahotelanditusuallyprovidestheguestswithaseriesofservice,suchasbookingatable,seatingtheGuests,takingorders,barserviceandsoon.FoodandBeverageDivisionAlthoughinmosthotelstheroomsdivisiongeneratesthegreatestamountofrevenue,thisisnotalwaysthecase.Inafewhotels(mostoftenresortsandconventionpropertieswithextensivebanquetsales),thefoodandbeveragedivisionmayproducethesameormorerevenuethantheroomsdivision.Thisisbecauseguestsinresortstendtostayonthepremisesandmaybelessprice-sensitivebecausetheyareonvacation.Whetherthefoodandbeverageoperationislargeorsmall,mosthotelmanagershavefoundthattheirfoodandbeveragefacilitiesareofparamountimportancetothereputationandprofitabilityofthehotel.Thereisnodoubtthatinmanycasesthequalityofahotel'sfoodandbeveragespowerfullyaffectsaguestsopinionofaparticularpropertyandinfluenceshisorherwillingnesstoreturn.Infact,somehotelsareasfamousfortheirrestaurantsasfortheirguestroom.FoodandBeverageDivisionSuccessfulhoteloperatorsnolongerconsiderdiningfacilitiesmerelyaconvenienceforguests.Ahotel'sfoodandbeverageoutletsmustattractmembersofthelocalcommunity,convincehotelgueststodineonthepremises,andreturnafairprofit.Thecapturerate--thatisthepercentageofguestswhoeatmealsatthehotelismeasuredregularlybymanyhotels.OrganizationoftheFoodandBeverageDivisionThefoodandbeveragedivisionsofamajorhotelcanbecomplex,offeringavarietyofdifferentkindsofrestaurantsandbars,eachwithitsownuniquedecoration,menu,andstyleofservice.Suchadivisionrequireswell-trainedemployeesandhighlyskilledandversatilemanagersinthekitchen,barandserviceareas.ProblemsinFoodandBeverageOperationsAlthoughthefoodandbeveragedivisionsofmanyhotelsshowasubstantialprofitinalloftheirfoodandbeverageoperations,notallfoodandbeveragedivisionsareprofitable.Somelosemoneyinallareas,whileotherslosemoneyintheirfoodoperationsbutmakeaprofitwiththeirbeverageoperations.Sometimeslossesattributedtobadmanagementalone,butthereareanumberofothercommonreasonsforlossesinfoodandbeverageoperations:-Longhoursofoperation-Lowcheckaverages-Toomanyfacilities-Highturnoverrate-Costlyentertainment-InsufficientmarketingStaffsinFoodandBeverageDivisionThefoodandbeveragedepartmentismadeupofthefoodandbeveragemanagerwhodirectstheworkofthedepartment,thepurchasingstewardwhobuys,receivesandstoresfoodandbeveragesforthedepartment,theexecutivechefwhodecidesontheitemsonthemenusandcoordinatesthepreparationofthefoodandbeverage,thechiefstewardwhoisinchargeofsanitation,theheadwaiterwhoisresponsibleforservingthefoodandbeveragestotheguestsandthefoodandbeveragecontrollerwhomaintainscontroloverthesystem,preparestatementsforthemanagementandanalyzesallstagesofthefoodandbeverageoperation.Underthesepeoplearestorekeepers,pantrymen,icemen,chefs,chefassistants,butchers,pastrymen,bakers,waitersandwaitresses,busboys,bartenders,portersandbarboys.

ABriefIntroductionofChineseCuisine

China,withalonghistoryandvastland,isundoubtedlyagreatcountryrichinfoodandbeverage.IntheNorthernSongDynasty,itissaidthattheSouthernersareaddictedtosaltywhiletheNorthernersareaddictedtosweets.Atthattime,China'stastesweremainlysaltyandsweet,andthedistributionoftasteswasoppositetothatofthepresentNorthandSouth.Atthattime,therewasnospicytaste,becausechiliwasonlyintroducedtoChinaintheMingDynasty.BytheSouthernSongDynasty,alargenumberofnorthernersemigratedtothesouth,andthesweetnessgraduallyformedthemaintasteofthesouthernregion.Later,duetothedifferencesintheenvironment,climate,products,customsandeatinghabitsofvariousplaces.

ABriefIntroductionofChineseCuisine

Chinesecuisinehasformedavarietyoffoodgenreswithlocalflavors.Itisgraduallyreplacedbytheeightwidelyrecognizedcuisines,namelyGuangdongCuisine,SichuanCuisine,ShandongCuisine,HuaiyangCuisine,ZhejiangCuisine,ZhejiangCuisine,FujianCuisine,FujianCuisine,HunanCuisine,andAnhuiCuisine.Cuisine.Dishes,types,tastes,andtechniquesallleadtheway,allofwhichareexquisiteandcomplicated.Withtheexchange,integrationanddevelopmentofmodernfoodculture,thecurrenteightmajorcuisinesmaynotcoverallthedishes.Butitistheeightwordsextractedfromthefoodcultureforthousandsofyears.Althoughithasonlyappearedforafewdecades,itrepresentstheheritageofthefoodcultureforthousandsofyears!3.SectionsandtheResponsibilities--LobbyLounge--AllDayDining--ChineseRestaurant--BanquetFacilities--MeetingRooms--RoomServiceThankyou谢谢观看Project1TableReservation01WordsandExpressions02Usefulexpressions03StandardOperationProceduresofTakingSpecialRequestReservation04Dialogueexamples05Conversationpracticecontents行业PPT模板/hangye/06SupplementaryReadingWordsandExpressionsdivision n. 部门accountfor （比例）占extensive adj. 广泛的，大量的paramount adj. 最重要的，主要的profitability n. 盈利能力，利润率outlets n. 分部门complex adj. 复杂的versatile adj. 全能的decoration n. 装饰substantialprofit实际收益attribute v. 归于appetizern. 开胃菜，头盘salads n. 色拉maincourse 主菜seafood n. 海鲜specialties n. 特色菜desserts n. 甜点beverages n. 饮料wineandbeer 酒水LobbyLounge 大堂吧OperatingHours 营业时间All-DayDining（ADD） 全日制餐厅WordsandExpressionsvenue n. 场地buffet n. 自助餐ALaCarte 零点teahouse 茶室privaterooms 包厢ballrooms n. 宴会厅banquetfacilities 宴会设施tablereservation 订桌assist v. 支持，帮助confirm v.确认，确定booking n.预定available adj. 可用的,有空的smokingarea 吸烟区non-smokingarea 无烟区bereserved 被保留的，被预定的holdthetable 留座spacious adj. 宽敞的splendidly adv.华丽地,豪华地full adj. 满座的inthenameof 以…的名字legibly adv. 字迹清晰地freeofcharge 免费immediately adv. 立刻，马上effective adj. 有效的，有用的appropriate adj. 适当的，合适的accordingto 根据UsefulExpressions1.Goodevening,Freshrestaurant,thisisMaryspeaking,howcanIassistyou?2.Whenwouldyoulikethebooking?3.Howmanypeopleisitfor?4.Iwillbebymyself.5.Apartyofsix.6.Whattimeisitfor,please?7.Whenwouldyoulikethebookingtobe?8.Whattimedoyouplantoarrive,Mr.Zhang?9.Inwhatname,please?10.MayIhaveyournameandroomnumberplease?11.Letmejustconfirm.That'satablefortwoat7:30p.m.onFriday,October10thinthenameofWang.UsefulExpressions12.Sothat'satableforthreeatnineo'clockonThursdayinthenameofZhang.13.Whichareadoyouprefer?14.Anyspecialrequest,Mr.White？15.Howmanyinyourparty?16.MayIhaveyourcontactnumber,please?17.Mrs.White,wewillonlyholdyourtableforupto30minutes.18.Youhaveyourtablebooked.19.Iamsorry.Allthetablesarereserveduntil7:00p.m.Wouldyouliketomakeareservationsomeothertime?20.Sorry,therearenoseatsavailablenow.21.Iamafraidwearefullybookedatthattime.UsefulExpressions22.I'msorry,therestaurantisfullnow.23.Whatisthepricerangeforthesetmenu?24.Doyouhaveacovercharge?25.I'mafraidwedon'ttakereservationsforlunch.26.I'mafraidwecannottransfercallsfromthehousephone.Couldyoudialextension618directly,please?27.Doesyourrestauranthaveadresscode?28.CanIdressinformally?29.Youcandressasyoulike.30.Thereisnostrictdresscodeinourrestaurant.However,asuitandtieisencouraged.StandardOperationProceduresofTakingSpecialRequestReservation

1.Answerphoneasperphoneansweringprocedures.2.Takealldetailsforreservations/specialrequestsenteringtheitemsintheappropriatecolumnsonthereservationsdiary.-Guest'sname-Spellingofthename-Dateandtimeofreservation-NumberofpersonsforthebookingStandardOperationProceduresofTakingSpecialRequestReservation

-Specialrequirementsifany

-Whotookthereservation

-Guestcontactnumber

-Companyname3.Informcaptainorstaffimmediatelyonthereceivedinformation.4.Writelegiblyinblockletters.5.Repeatreservation/specialrequestdetailsbacktoguest,includingthedayanddatewhichislocatedontopofthereservationbookpage.6.Specificallyaskifguestwouldrequiresmokingornon-smokingsectionoftherestaurant.Andrecordthisinthereservationsbook.7.Iftheguestwantstoorderfrommenu,thehostessmusttaketheirorderaccordingtothestandardandprocedure.Scene1:BookingaTableW:Goodmorning.FreshRestaurant.Gracespeaking.HowmayIhelpyou?J:Goodmorning.I'mtheguestinRoom1212.Iwouldliketoat5o'clocktomorrowafternoon.W:Certainly,sir.Wouldyouspellyourname,sir?J:J-O-H-N-S-O-N.W:Yes,Mr.Johnson.Howmanywillbe?J:Fivepeople.W:Whichareadoyouprefer?J:Ipreferthetableinnon-smokingarea.W:Yes,that'sMr.Johnson,atableforfiveat5o'clocktomorrowafternoonandwiththelakeviewinnon-smokingarea.IsthereanythingelseIcandoforyou?W：Waitress J：Mr.Johnson下一页reserveatableinyourpartywiththelakeviewScene1:BookingaTableJ:That'sallright.Nothingelse.W:Thankyouforyourreservation.Wewillforupto30minutes.Lookingforwardtoseeingyou.J:OK,thankyou.Goodbye.W:Goodbye.W：Waitress J：Mr.Johnsonholdyourtable上一页Scene2:BanquetReservationR:Goodmorning,Sir.HowmayIhelpyou?M:Goodmorning.Mydaughterwillbemarriednextmonth.I'dliketoholdaforherinyourhotel.Doyouhaveasuitableplaceforus?R:Congratulations!MayIknowthedateofthewedding?M:.R:MayIknowhowmanypeopletherewillbe?M:Therewillbe.R:ThenIwillarrange20tablesforyou.Pleaseletmecheckourbookings.CouldIrecommendtheGrandBanquetHall?Itisspaciousandsplendidlydecorated.It'sperfectforaweddingbanquet.M.Itsoundsnice.R:Thenhowmuchwouldyouliketo?Hereisthebanquetmenu.M:Ithinkthe8000-yuanmenuisnice.Bytheway,Iwanttomakesomethingspecialformyonlydaughter.Whatcanyousuggest?M：Mr.MorrisR：BanquetReservationist上一页weddingbanquetJuly8th200guestsaltogetherspendforeachtableScene2:BanquetReservationR:Wecanforourguests.Wecanalsomakeaweddingcakeaccordingtoyourrequest.Sinceyou'vebookedthe8000-yuanmenu,wecanalsoprovidetheforthebrideandgroomforonedayfreeofcharge.M:Great!R:OK.Soletmerepeattheinformation:aweddingbanquetintheGrandBanquetHallonJuly8th,20tablesfor200guests,eachtable5000Yuan,weddingcakeandonedays'

honeymoonsuite.Isthatcorrect?M:Yes,exactly.AndcanIdiscusswithmydaughterfirstandlater?C:Noproblem.Hereismybusinesscard.Ifyouhaveanyfurtherquestions,don'thesitatetocontactus.M:Thankyouverymuch.M：Mr.MorrisR：BanquetReservationist上一页designspecialmenushoneymoonsuitemakethefinaldecisionScene3:TheRestaurantisFullJ:Goodevening,sir.WelcometoSkylightRestaurant.Haveyoumadeareservation?W:Wehaven't.ButIwonderifyoucanfindatableforus.J:I'msorry,therestaurantisfullnow.Butifyouwouldliketowait,youaretodoso.W:Howlongdoyouthinkwe'llhavetowait?J:I'mafraidthattherewillbeabouttwentytothirtyminutes.W:Well,itseemsabitlate.Doyouthinkwe'dbettertryanotherplace?J:It'snoteasytofindaquietplaceatthishour.I'lltry.Wouldyoupleasefirst?I'llassoonaswegetatableavailable.W:Thankyou.J:It'smypleasure.Wouldyoucomethisway,please?C:ClerkG:Guest下一页hadthetablereservedmorethanwelcometakeaseatandhavesomedrinkshaveyouseatedPracticeTheguest'snameisLindaChen.ShecallsthehoteltomakeabookingatFreshrestaurant.It'sfor2peopleat7:00p.m.onFridayMarch18th.Youtakethereservationandasksomequestions.Finally,youconfirmthebooking.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Aguestphonesarestaurantandwantstoknowwhattimetherestaurantopens.Hewantstoreserveatableforsixat7p.m.Buttherearenotablesfreeuntil8:30p.m.Youtakethephoneorderanddealwiththeproblem.Task2SupplementaryReadingTakingRestaurantReservations餐厅预订ServiceContent服务内容-RestaurantReservationisanintegralpartofoperationsatanyfinediningrestaurant.Advancereservationsprovideanopportunitytoavoidsurprisestobothcostumersandtherestaurantmanagement,andatoolforeffectivetablemanagement.餐厅预订是任何一家高级餐厅经营中必不可少的一个部分。提前预订为宾客和餐厅管理者提供一个避免意外的机会，也是有效的餐桌管理工具。-Receivingphonecallsforrestaurantreservationandfillingoutorderformscorrectly.接听餐厅预订电话，并正确填写预订表单。-Beingfamiliarwithallkindsoffoodanddrinksandpossiblechanges.熟悉各种食品和饮料以及可能发生的变化。-Confirminggroupreservation15minutesaheadofgroup'sarrival.在团队抵达前15分钟对预订进行确认。-Deliveringreservationinformationtorelevantdepartments.将预订信息传递给相关部门。-Establishinggoodrelationshipswithguestsandpromotingnewdishesandserviceitemsskillfully.和宾客建立良好关系，熟练地推销新菜和服务项目。-Recordingguests'feedbackandmakingpropersuggestionstomanagersincharge.记录宾客反馈，并向主管经理提出适当的建议。ServiceStandards标准-Memorizethespecializedtermsandexpressions.记住专业术语及表达。-Listtypesoftablereservation.列举订桌类型。-Understandthebasicrulesofbookingatable.了解餐饮预订的基本规则。-Learntocommunicatewiththeguestineffectiveway.学会运用有效的方式与客人沟通。ThankYou谢谢Project2ChineseRestaurant01WordsandExpressions02Usefulexpressions03StandardOperationProceduresofTableService04Dialogueexamples05Conversationpracticecontents行业PPT模板/hangye/06SupplementaryReadingcomplimentary adj. 免费赠送的onthehouse 由店家负担费用；免费satisfactory adj. 令人满意的checkthebill 确认账单expect v. 期望privateroom 包厢various adj.各种各样的；不同的tableware n. 餐具cooler n. 冷藏箱majorcuisine 主要菜系briefly adv. 简要地selection n. 选择rawmaterial 原材料domestic adj. 国内的light adj. 口味清淡的well-knownadj.著名的；众所周知的recommendationn. 推荐spicy adj. 辣的Mandarinfish 鳜鱼LazySusan 旋转餐盘garlicsauce 蒜蓉酱farewell n. 告别WordsandExpressionsUsefulExpressions1.MayIservenow?2.Nowyoursecondcourseiscoming.3.Ihopeyou'veenjoyedyourselves.4.Pleasetakeyourtimeandenjoyyourselves.5.Idoapologizeforgivingyouthewrongdish.Iwillchangeitimmediatelyforyou.6.Itiscomplimentary.7.Wouldyoulikeahighchairforyourbaby?8.Thatwouldbeonthehouse.9.Areyouenjoyingyourmeal?10.Howwouldyoulikeyourdinner?Ihopeeverythingissatisfactory.11.Wearegladthatyoupointedoutthistous.12.MayIaskyoutojustcheckthebillandsignhereifeverythingiscorrect?UsefulExpressions13.Iwillreserveatableontheterraceforyou.14.Awaiterwillbealongsoontotakeyourorder.Enjoyyourmeal!15.TherearemanystylesofChinesefood,likeCantonese,Shandong,Hu'nan,Sichuan,andNorthernstyles.16.Icanalsorecommendastir-friedtofudishcalled'jiāchángdòufǔ'.Itisahomestyletofudishwithsomevegetables.17.HereisthePlainSteamedCrab.18.HereistheFriedBeefwithGreenPepperandOnion.19.We'vebeenexpectingyou,sir.20.Wouldyoupleasecomewithme/followme/comethisway?21.Wewillseatyouverysoon.22.Wouldyouliketositnearthewindow?23.Pleasetakeyourseats.StandardOperationProceduresofTableService1.Meet,greetandseattheguest-Greetguests-Acknowledgereservation-Identifyandacknowledgethehost-Selectappropriatemenus/winelist-Leadguesttotable-Presentthemenu/winelisttohost-IntroducewaitertohostStandardOperationProceduresofTableService2.UnfoldNapkin3.UnwrapChopsticksEnvelope4.ServeTowels5.ServeTea6.ServeSoyaSauce7.BeverageOrder

-Havebeveragelistsavailableonrequest

-Usesuggestiveselling

-Takeorderaccurately

-Offerrecommendations

-Repeatorder

-Placeordertobaraccurately

-GetdrinksfromservicebarStandardOperationProceduresofTableService8.Explainfoodspecials9.Servebeverage

-Preparedrinksaccordingtostandardsrecipe

-Carrybeveragesonaservicetray10.Takefoodorder/Takewineorder

-Takeorderaccurately

-Repeatorder

-Placeordertokitchenaccurately11.Preparetableforfoodorder

-Placecorrectutensilsfordishes12.Servewine

-Presentwinetohost

-ServewineStandardOperationProceduresofTableService13.Servefood

-Servefoodincorrectorder

-Announcedishtoguestinaclearandaudiblevoice.However,donotinterruptifsomeoneisspeakingtoallguestsatthetable.

-Checktoensurealldishesareserved

-Checkqualityoffoodandservice14.Clearfood

-Askforcomments

-Moveallunnecessaryitemsfromthetable15.Servetea16.Servetowels17.Servedessert/fruit

-AnnouncedishtoguestinanaudibleandvoiceStandardOperationProceduresofTableService18.Prepareandpresentbill

-Billreadyatservicestation

-Ensurebilliscorrect

-Presentbilltohost

-Ensurethebillpaymentorcashiscorrect19.Farewellguest

-Pullchairs

-BidfarewellScene1:SeatingtheGuestswithaReservationU:Goodevening,ladiesandgentlemen.WelcometoSun&MoonRestaurant.Doyouhaveareservation?G:Yes,Wehaveareservationforatablefor10Mr.Smith.U:Justamoment,please.Letmecheckthelist.Yes,wedohaveareservationunderMr.Smith.Thisway,please.We'vegotwithalazySusanforyou.G:That'sgreat.Thankyou.U:Hereweare.Ihopeyoualllikeit.G:Great!Thanksalot.U:Pleasetakeyourseats.Hereisthemenu.Yourwaiterwillrightaway.G:Thanks.U:UsherG:GuestsunderthenameofanicewindowtablebewithyouScene2:OneMoreSetofTablewareG:Waiter,comehere,please!W:WhatcanIdoforyou?G:We'llhaveonemorefriendherelater.Couldyoupleaseprovideuswithonemore?AndI’dliketoordersomemoredishesanddrinks.W:Certainly.Hereisthemenu.(Afteramoment.)W:Hereisthetablewareyouwant,andwhatwouldyouliketoorder?G:IhearthattherearemanyregionalcuisinesinChina,aren'tthere?W:Rightyouare.Thereare.G:Whatarethey?W:TheyareShandongcuisine,Guangdongcuisine,Sichuancuisine,andHuaiyangcuisine.G:Oh?Wouldyoupleasebriefly?W:WaiterG:Guestsetoftableware下一页fourmajorcuisinesintroducethemtomeScene2:OneMoreSetofTablewareW:Well,generallyspeaking,Shandongcuisineisfamousforitswideselectionofmaterialsanduseofdifferent.Therawmaterialsaremainlydomesticanimalsandbirds,seafoodandvegetables.Guangdongcuisineis.ThefamousspecialtiesofthesetwoareRoastBeijingDuckandRoastSucklingPig.G:HowaboutHuaiyangcuisine?W:Huaiyangcuisineisitscuttingtechniqueandoriginalflavor.DriedBeanCurdShredsinChickenSoupismanyHuaiyang

Chef'srecommendation.G:ItissaidthatSichuancuisineisveryhotandspicy,isn'tit?W:Yes.MostSichuandishesareveryhot.Theytastequitedifferent.G:Really?Iwanttotryallofthefourcuisines.Soforme?W:FriedMandarinFishinSquirrelShape,DongpoPork,SugarCandyLotusSeeds,FriedPrawnswithPepperSalt,andRoastBeijingDuck.W:WaiterG:Guest上一页cookingmethodslightandfreshwell-knownforwhat'syourrecommendationScene2:OneMoreSetofTablewareG:Thankyouverymuch.Theysoundgreatandinteresting.We'dliketohaveaRoastBeijingDuck,FriedMandarinFishinSquirrelShape,SugarCandyLotus,andFriedPrawnswithPepperSalt.Wewanttogettwovegetablestoo,EggplantwithGarlicSauce,andStir-friedGourdwithGarlic.W:Whatwouldyouliketodrink?G:Iwanttotry.W:HowaboutTsingtaobeer?Itisverypopularhere.G:Iwilltakeit.W:OK,pleasewaitamoment.Thecoursesarecoming.G:Thanksalot.W:Youarewelcome.W:WaiterG:Guest上一页someChinesebeerPracticeYouarehavingdinnerwithyourfriend.Yourfriendlikeshotandspicyfood.Askthewaitertorecommendtherestaurant'sspecialties.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:TwoforeignershaveorderedsometraditionalChinesedishes.Theyaskthewaitertoexplainthedishesforthem.Task2SupplementaryReadingChineseRestaurantPrivateRoomService中餐厅包厢服务ServiceContents服务内容-Ensurethattheprivateroomandtheworkareaiscleanatallthetimes.保证包厢和工作区域所有时间的整洁。-Prepareprivateroom/stationlayoutforfunctionservice.为宴会服务做好包厢及工作台陈设的准备。-Takeandprocessfoodandbeverageorders.接收并传递餐饮订单。-CarryoutOutletServiceinaccordancewiththeServiceofSequence.根据规范的服务程序提供餐厅服务。-ServeFood&Beverageinafriendlyandprofessionalmanner.以友好、专业的态度提供餐饮服务。-Coordinatewiththekitchenandmakearrangementsforguestswithspecialneeds.与厨房协作，为有特殊需求的客人做好安排。-Obtainandrecordfeedbackfromguestsregularly.定期收集并记录客人反馈意见。Presentandfinalizedaccounts.提交并完成账目。Farewelltheguest.送别客人。ServiceStandards标准Wearappropriateuniformsforthearea,assuppliedbythehotel.在工作区域穿着酒店提供的制服。Goodcommandfoodproductandmenuknowledge.熟悉餐饮产品和菜单知识。Goodknowledge&understandingofFoodPreparationStandard&Procedure.熟知理解所有食品准备的标准和程序。Torememberandaddressguestsbytheirnames.记住并称呼客人的姓名。Knowandrecognizeregularguestsandtheirneeds.记住常客和他们的需求。Tobeempoweredtohandlespecialrequestsandfeedbackfromguests.有权处理客人的需求及反馈。Takeappropriateactiontoresolveguestcomplaints.采取合适的措施解决客人的抱怨。Sellthehotel'sproductsandservicesusing-sellingandsuggestivesellingtechniques.使用建议性销售技巧销售酒店的产品与服务。ThankYou谢谢Project3WesternRestaurant01WordsandExpressions02Usefulexpressions03StandardOperationProceduresofBuffetTableSet-up

04Dialogueexamples05Conversationpracticecontents行业PPT模板/hangye/06SupplementaryReadingdessert n. 甜点include v. 包含，包括deep-fried adj. 油炸的T-bonesteak T型骨牛排afterwards adv. 后来，然后set-up n. 布置tentcard 餐牌toaster n. 烤面包机electricalequipment 电器maincourse 主菜hamburger n. 汉堡dressing n. (拌色拉用的)调料酱vanilla adj. 香草味的soldout 售空，沽清roastlamb 烤羊肉Scotchsalmon 苏格兰大马哈鱼bakedpotato 烤土豆WordsandExpressionsUsefulExpressions1.TheAllDayDiningRestaurant(ADD)isonthesecondfloorofthehotel.2.Iwillbringyourdessertsandcoffeetoyouinamoment.3.Iamsorry,Sir.Thepackageforyourroomrateonlyincludesonebreakfast.4.Topreparethepizzawilltakearound30minutes.5.Wouldyouliketotryourbuffet,ordoyoupreferalacarte?6.MayItakeyourordernow?7.Excuseme.MayItaketheplatesaway?8.Wouldyoulikeahighchairforyourchild?9.Howwouldyoulikeyoursteakcooked?10.Wouldyouliketoorderdessertnoworafterwards?UsefulExpressions11.Willyoupaybycreditcardorputitonyourhotelbill?12.Pleasecheckthebillandsignhereifeverythingiscorrect.13.Youcansitwhereyoulike.14.Yourtableisreadynow.Pleasefollowme.15.Wouldyoumindsharingatable?16.Nowthereisatableavailableinthenon-smokingsection.Thisway,please.17.Yourwaiterwillbewithyourightaway.Waitaminute,please.18.Here'sthemenu.Awaiterwillcomeforyourordersoon.19.I'msorry,thattableisalreadyreserved.StandardOperationProceduresofBuffetTableSet-up1.Preparefood,enoughutensilsandensureplaceistidyandneat.2.Keeptentcardsconsistentlycleanwithdishnamesatalltimes.3.Placestandardandconsistentservicewaresforservingfood.4.Ensureplatesarecoldforcoldfood.5.Confirmhotplatesareavailablethroughouttheservicetime,forhotdishes.6.Makesureallelectricalequipmentisingoodworkingcondition,suchasicecreammachine,toaster