Unit-1民航服务英语课件

Ladiesandgentlemen,WelcomeAnnouncementWewelcomeyouaboardthehigh-speedrailEMUtrains.OnbehalfofallthecrewmembersofEMU,Iwouldliketosayhellotoyouandhopeyouhaveanicetrip.Ournextstationis...1精选2021版课件Unit1AskingforInformationandBuyingTickets2精选2021版课件Unit1AskingforInformationandBuyingTicketsLesson1Lesson2Lesson3Lesson43精选2021版课件Lesson1TelephoneCallforInformationTask①Listenandrepeatthefollowingwords.1.airport['eəpɔ:t] n.机场2.inquiry[in'kwaiəri] n.打听、询问、调查、查问3.inquiryoffice n.问讯处4.schedule['skedʒul] n.时间表、一览表、计划

v.安排、计划、预定5.bescheduledtodo v.（某人）预定（做）…6.due[dju:] n.应得物adj.预定的、应付的、到期的7.dueto v.归因于8.onschedule prep.按照预定（时间）9.takeoff v.起飞10.land v.降落WordsStudy:4精选2021版课件Lesson1TelephoneCallforInformationTask②Pleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.LiuTingAirport____________________2.inquiryoffice_____________________3.dueto______________________4.onschedule________________________5.takeoff___________________6.land______________________流亭机场问讯处归因于按时降落

起飞WordsStudy:5精选2021版课件Lesson1TelephoneCallforInformationTask③Listenandwritedownthewordsyouhear.1、___________________2、___________________3、___________________4、___________________5、___________________inquiryofficeonscheduleduetobescheduledtodotakeoff6精选2021版课件Lesson1TelephoneCallforInformationTask④Listenandfillinthemissingwords.1.IsthistheQingdaoAirport____________?2.Whois____________?3.____________wecandoforyou,Mr.Denny?4.Itis____________toarriveat9:25pm.5.____________badweatherconditions,thisflightwillnotarrive____________.6.Theflighthasnotyet____________fromKunming.InquiryOffice?callingAnythingscheduledDuetotheonscheduletakenoffWordsStudy:7精选2021版课件Lesson1TelephoneCallforInformationTask5Translation.1、______________________________________2、______________________________________3、______________________________________4、______________________________________5、______________________________________请问是青岛机场的问讯处吗？Denny先生，有什么需要帮忙的吗？（该航班）预计今天晚上9:25分抵达。由于天气原因，本次航班将不能按时抵达。航班还没有从昆明起飞。8精选2021版课件Differencesbetweenface-to-facecommunicationandcommunicationonphoneFace-to-facecommunicationCommunicationonphone

Who

areyou?Iam...Whoisthat?Whoiscalling?Thisis...9精选2021版课件Lesson1TelephoneCallforInformationDialogue:Task2

Listentothetapeandcompletethedialogue.TelephoneCallforInformation（电话问讯）A:Hello!B:Hello,isthisthe________________?A:Yes,whois___________?B:Denny__________.A:___________wecandoforyou,Mr.Denny?B:Canyoutellmethe______________ofCZ3460fromKunming?A:Certainly.Itis______________toarriveat9:25pm.However,_____________badweatherconditions,thisflightwillnotarrive____________.Theflighthasnotyet__________fromKunming.Wouldyouplease_________againat9:00pmfor__________information?(Thisflightwillbedelayedfortwohours.Thatistosay,itwilllandat11:25pm.)InquiryOffice?callingcallingAnythingarrivaltimescheduledduetotheonscheduletakenoffcallfurtherDialogue:10精选2021版课件Lesson1TelephoneCallforInformation请问是青岛机场的问讯处吗？（该航班）预计今天晚上9:25分抵达。1.IsthistheQingdaoAirportInquiryOffice?2.Itisscheduledtoarriveat9:25pm.3.Isitadirectflight?这是直达航班吗？11精选2021版课件Lesson1TelephoneCallforInformation由于天气原因，（1）本次航班不能按时抵达。（2）本次航班延误。Duetothebedweather,(1)theflightwillnotarriveonschedule.(2)theflighthasbeendelayed.12精选2021版课件Lesson1TelephoneCallforInformationpractice1.有什么需要帮忙的吗？Anythingwecandoforyou?2.请问是流亭机场问讯处吗？IsthistheLiuTingAirportinquiryoffice？3.由于天气原因，本次航班不能按时到达。Duetothebedweather,theflightwillnotarriveonschedule.13精选2021版课件Lesson1TelephoneCallforInformationpractice4.请您告诉我CZ1001航班的到达时间吗？CanyoutellmethearrivaltimeofFlightCZ1001?5.请您稍后再来电好吗？Wouldyoupleasecallagainforfurtherinformation？14精选2021版课件Lesson2BookingTicketsTask①Listenandrepeatthefollowingwords.1.competition[kɔmpi'tiʃən] n.竞赛2.booktickets v.订票3.available[ə'veiləbəl] adj.可得到的、可利用的4.prefer

[pri'fə:] v.较喜欢,宁可5.firstclass n.头等舱6.economy[i(:)'kɔnəmi] n.节约,经济7.economyclass n.经济舱8.businessclassn.商务舱WordsStudy:15精选2021版课件Lesson2BookingTicketsTask②Pleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.竞赛2.订票3.可得到的、可利用的4.

较喜欢,宁可5.头等舱6.经济舱7.商务舱8.办理登机手续competitionbookticketsavailablepreferfirstclasseconomyclassWordsStudy:businessclasscheckin16精选2021版课件Lesson2BookingTicketsTask③Listenandwritedownthewordsyouhear.1、___________________2、___________________3、___________________4、___________________5、___________________6、___________________preferfirstclassavailableeconomyclassbookticketscheckinWordsStudy:17精选2021版课件Lesson2BookingTicketsTask④Listenandfillinthemissingwords.1、WearegoingtoBeijingfora_______________onthe10thofSeptember.2、Iwantto_______________twentyticketstoBeijing.3、Bothflightshaveseats___________forSeptember10th.4、I’d_________themorningone.5、Firstclassor____________class?6、Pleasebeattheairport2hoursbeforeyourflighttimefor____________.competitionbookavailableprefereconomycheck-inWordsStudy:18精选2021版课件Lesson2BookingTicketsDialogue:Task2Listenandtrytocompletethedialogue:BookingTickets（订票）A:Goodmorning.___________Ihelpyou?B:Yes,please.WearegoingtoBeijingfora____________onthe10thofSeptember.Iwantto_______twentyticketstoBeijing.A:Justa__________,sir.Letmecheck.Oh,yes.WehavetwoflightstoBeijing,at8o’clockinthemorningand4o’clockintheafternoon.Bothflightshaveseats______________forSeptember10th.B:I’d____________themorningone.A:Firstclassor____________class?B:______________WhendoesitarriveatBeijing?A:11:00am.Pleasebeattheairport____________beforeyourflighttimeforcheck-in.B:Thankyou.A:You’re______________.Haveagood______________.MaycompetitionbookminuteavailableprefereconomyEconomyclass2hourswelcomeflightDialogue:19精选2021版课件Lesson2BookingTicketsA:Goodmorning.MayIhelpyou?B:Yes,please.WearegoingtoBeijingforacompetitiononthe10thofSeptember.IwanttobooktwentyticketstoBeijing.A:Justaminute,sir.Letmecheck.Oh,yes.WehavetwoflightstoBeijing,at8o’clockinthemorningand4o’clockintheafternoon.BothflightshaveseatsavailableforSeptember10th.20精选2021版课件Lesson2BookingTicketsB:I’dpreferthemorningone.A:Firstclassoreconomyclass?B:Economyclass.WhendoesitarriveatBeijing?A:11:00am.Pleasebeattheairport2hoursbeforeyourflighttimeforcheck-in.B:Thankyou.A:You’rewelcome.Haveagoodflight.21精选2021版课件1.我想订两张去上海的机票。2.先生，请您稍等，我查一下。Iwanttobook2ticketstoShanghai.Justaminute,sir.Letmecheck.Lesson2BookingTickets3.我们有两班去大连的飞机，一班是早上的8:00；一班是下午3:00。WehavetwoflightstoDalian,at8o’clockinthemorningand3o’clockintheafternoon.22精选2021版课件4.我可以预定这个航班的一个商务座位吗？CanImakeabusinessclassreservationforthisflight？Lesson2BookingTickets5.祝您旅途愉快。Haveanicetrip.Wehopeyouenjoyyourflight.23精选2021版课件Lesson3IssuingTicketsTask①Listenandrepeatthefollowingwords.1.issue

['isju:] v.发出，发行2.issuetickets v.出票3.urgent['ə:dʒənt]adj.紧急的，急迫的4.fillin=fillout v.填写5.contact['kɔntækt] v.联系6.singleticket n.单程票7.returnticket n.往返票WordsStudy:24精选2021版课件Lesson3IssuingTicketsTask②Pleaserememberthenewwordsasquicklyasyoucan!ThenwritedowntheChineseforeachword.1.出票2.紧急的3.填写4.联系5.单程票

6.往返票issueticketsurgentfillincontactsingleticketreturnticketWordsStudy:25精选2021版课件Lesson3IssuingTicketsTask③Listenandwritedownthewordsyouhear.1.___________________2.___________________3.___________________4.___________________5.___________________urgentcontactissuefillinsingleticketWordsStudy:26精选2021版课件Lesson3IssuingTicketsTask④Listenandfillinthemissingwords.1.I’mgoingtoBeijingon_______________business.2.I’dliketoknowtomorrow’s_______________flightforBeijing.3.Wouldyou_______________thisform,please?4.Excuseme,doyouwant_______________or_______________ticket?5.Haveagood_______________!urgentscheduledfillinsinglereturntripWordsStudy:27精选2021版课件Lesson1TelephoneCallforInformationTask5Translation.1、___________________2、___________________3、___________________4、___________________5、___________________我要去北京办一次很紧急的事务。我想了解一下明天去北京的航班。请您填写这张（购票）单。请问您需要单程票还是往返票？祝您旅途愉快。28精选2021版课件Lesson3IssuingTicketsDialogue:Task2Listenandtrytocompletethedialogue:IssuingTicketsA:Goodmorning,Sir.B:Morning.I’mgoingtoBeijingon____________________.I’dliketoknowtomorrow’sscheduledflightforBeijing.A:Wehave_______flightsforBeijingtomorrow,CZ3151,leavingat________inthemorningandCA1304leavingat_______intheevening.B:CZ3151,please.A:OK.Wouldyou_______________thisform,please?Yourname,__________number,route,date,_________telephonenumberandsoon.B:Hereyouare.Howmuchisit?A:Excuseme,doyouwant________or________ticket?B:________ticket,please.A:RMB______.Yes,good-bye.Haveagood______!urgentbusinesstwo8:006:20pleasefillinpassportcontactingsinglereturnSingle1380tripDialogue:29精选2021版课件Lesson3IssuingTicketsA:Goodmorning,Sir.B:Morning.I’mgoingtoBeijingonurgentbusiness.I’dliketoknowtomorrow’sscheduledflightforBeijing.A:Wehave2flightsforBeijingtomorrow,CZ3151,(leaving)at8:00inthemorningandCA1304(leaving)at6:20intheevening.B:CZ3151,please.Dialogue:30精选2021版课件A:OK.Wouldyoufillinthisform,please?Yourname,passportnumber,route,date,contactingtelephonenumberandsoon.B:Hereyouare.Howmuchisit?A:Excuseme,doyouwantsingleorreturnticket?B:Singleticket,please.A:RMB1308.Yes,good-bye.Haveagoodtrip!Lesson3IssuingTickets31精选2021版课件Lesson3IssuingTickets直达航班定期航班3.airportinquiryoffice机场问讯处5.makeareservation6.takeoff/departPractice:1.directflight2.scheduledflight单程票4.singleticket预订起飞32精选2021版课件Lesson3IssuingTickets7.ChinaEasternAirlines

8.dueto9.returnticket10.fillin11.economyclass12.firstclassPractice:中国东方航空公司

归因于

往返票填写经济舱

头等舱33精选2021版课件Lesson3IssuingTickets1.直达航班2.定期航班3.机场问询处4.单程票5.预定

6.起飞/出发directflightscheduledflightairportinquiryofficesingleticketmakeareservationtakeoff/departPractice:34精选2021版课件Lesson3IssuingTickets7.中国东方航空公司8.归因于9.往返票10.填写11.经济舱

12.头等舱ChinaEasternAirlinesduetoreturnticketfillineconomyclassfirstclassPractice:35精选2021版课件Duetothebadweather,theflightwillnotarriveonschedule.我可以预定这个航班的两个经济舱座位吗？由于天气原因，本次航班不能按时抵达.CouldImaketwoeconomyclassreservationsforthisflight？Lesson3IssuingTickets36精选2021版课件I’dliketochangetheQingdao-BeijingreservationandreserveaseattoTianjin.请在飞机起飞前两小时到达机场办理登机手续。我想将青岛到北京的订票改成青岛到天津的订票。Pleasebeattheairport2hoursbeforeyourflighttimeforcheckin.Lesson3IssuingTickets37精选2021版课件Iwouldliketoapologizefortheinconveniencecausedbythisdelay.CanIhelpyou?/WhatcanIdoforyou?/AnythingIcandoforyou?航班延误(给您)带来的不便我们深感抱歉。有什么需要帮忙的吗？Lesson3IssuingTickets38精选2021版课件我们每周二和周四都有航班飞往武汉。TheflightwillgoviaJinan,andthewholetrip/flightwillbe2hours.WehavescheduledflightstoWuhaneveryTuesdayandThursday。本次航班经停济南，总航程需要2小时。Lesson3IssuingTickets39精选2021版课件您想购买普通舱机票还是头等舱机票？Haveanicetrip.Wouldyoulikeaneconomyticketorthefirst-classticket?祝您旅途愉快。Lesson3IssuingTicketsWewishyouagoodtrip.40精选2021版课件1.Howoldareyou?GuilinUniversityofAerospaceTechnology,LaibinCampus.I'm...2.Whichschoolareyouin?Lesson3IssuingTickets41精选2021版课件3.Whatcalss/gradeareyouin?I'minClass...,Grade...4.Yes,Iwanttodrinksomecoldwater/eatsomefruit.Lesson3IssuingTickets42精选2021版课件5.Whatdidyouhaveforlunch?Ihad...Lesson3IssuingTickets43精选2021版课件Lesson4ChangingtheReservationTask①Listenandrepeatthefollowingwords.1.reservation[rezə'veiʃən] n.预定2.changethereservationv.更改订座3.ChinaEasternAirlinesn.中国东方航空公司4.AirChina n.中国国际航空公司5.ChinaNationalAviationCorp n.中国航空公司1.ppt6.ChinaSouthernAirlines n.中国南方航空公司7.ChinaUnitedAirlines n.中国联合航空公司8.ChinaNorthwestAirlines n.中国西北航空公司9.ChinaSouthwestAirlines n.中国西南航空公司10.HongKongDragon n.港龙航空公司11.ChinaAirlines n.中华航空公司12.depart[di'pɑ:t] v.离开、出发、放弃

WordsStudy:44精选2021版课件Lesson4ChangingtheReservationTask②Pleaserememberthenewwordsasqucklyasyoucan!ThenwritedowntheChineseforeachword.1.changethereservation_______________________2.ChinaEasternAirlines________________________3.AirChina______________________4.ChinaNationalAviationCorp__________________5.ChinaSouthernAirlines_______________________6.depart______________________更改预定中国东方航空公司中国国际航空公司中国航空公司中国南方航空公司离开45精选2021版课件Task③Listenandwritedownthewordsyouhear.1._____________________2._____________________3._____________________4._____________________5._____________________Lesson4ChangingtheReservationreservationChinaEasternAirlineschangethereservationdepartChinaSouthernAirlines46精选2021版课件Lesson4ChangingtheReservationTask④Listenandfillinthemissingwords.1._____________________.MayIhelpyou?2.I’dliketo_____________________.3.I’ve_____________________onyourflightonthe10thofSeptember.4.Whichflightwouldyouliketo____________?5.FlightCA930___________at3intheafternoononthe11th.ChinaEasternAirlineschangemyreservationmadeareservationchangetodeparting47精选2021版课件Task5Readandtrytotranslatetheabovesentences.1、________________________________________2、________________________________________3、________________________________________4、________________________________________5、________________________________________中国东方航空公司，有什么可以帮到您？我想更改订座。我已经订好了9月10日的机票。您想改乘哪个航班？CA930航班于11日下午3点起飞。Lesson4ChangingtheReservation48精选2021版课件Lesson4ChangingtheReservation

ChangingtheReservationA:

？B:Yes,I’dlike

.I’ve

onyourflightonthe10thofSeptember.Theflightis8:30inthemorning,andtheflightnumberisCA918fromShanghaitoBeijing.ChinaEasternAirlines.MayIhelpyoutochangemyreservationmadeareservationDialogue:

Task2listenandtrytocompletethedialogue.49精选2021版课件Lesson4ChangingtheReservationDialogue:ChangingtheReservationA:Whichflightwouldyouliketo

?B:FlightCA930

__

at3intheafternoononthe11th.A:.I’llcheck…Yes,youmayhavea

onFlightCA930.changetodepartingJustamomentseatDialogue:50精选2021版课件Practice:1.Completethefollowingdialogues.Lesson4ChangingtheReservationDialogue1A:______________________（中国国际航空公司，愿为您服务。）B:IwanttobooktwoticketstoXian.A:__________________________（稍等一会，