《商务英语》教学课件-Module3

Module33.1

Businesstopic:StartingabusinessVocabulary

preparation–

sole

trader独立法人，独立经销店–

partnership

['pɑ:tnəʃip]

n.合伙经营–

franchise

[‘fræntʃaiz]

n.连锁店，特许经销权，特许经营–

entrepreneurial

[,ɔntrəprə'nə:riəl]–

adj.企业家的，创业者的；中间商的–

entrepreneurial

spirit企业家精神，进取精神–

voiid

int

.(法）那就是，瞧（表示事情成功或满意之感叹词）–

set

up建立–

Granting

v.同意，准予（–

licence

['laisəns]

n.许可证，执照；特许–vt.特许，许可；发给执照–

granting

of

a

licence

[同意发给许可证–

franchisor

[,fræntʃai'zɔ:(r);fræntʃai'zɔ:(r)]n.授予特许者–

franchisee

[,fræntʃai'zi:]n.

.〔公司的分店、零售店或联号商店的〗特许经营者，加盟者–

trademark

n.商标–

ludicrous

['lju:dikrəs]adj.荒谬的，可笑的–

charge

one's

own

prices自行定价收费–

menu

content

菜单的内容–

solicitor

[sə'lisitə]n.律师[注：开业律师以其服务方式不同而分为诉讼律师和事务律师―’诉讼律师按规定不准合伙，只能单独开业，但诉讼律师按照惯例自愿结合组成事务所。]–

Margin['mɑ:dʒin]n.边缘；利润，余裕；页边的空白–

profit

margin

n.利润率，利润幅度，利差–

branch

out

使……分支出来，拓展业务–

launch

[lɔ:ntʃ,lɑ:ntʃ]vt.发射（导弹、火箭等）；发起，发动；vt.开办（新企业）–

invest

vt.投资–

venture

'ventʃə]

n.投机活动；商业冒险；–

fee

n.费用（如会费、入场费、手续费等–

run

(

a

company/business)

管理公司–

luggage

n.行李–

subscription

[səb'skripʃən]–

n.捐献；订阅；订金；签署–

online

database

subscription

n.网上数据库–

mobile

phone移动电话–

MP3

player

MP3播放器–

laptop

['læptɔp]n.手提电脑，便携式电脑–

schedule['ʃədju:əl,-dʒu:əl,'skedʒu:əl,-dʒuəl]–

vt.安排，计划；n.时间表；计划表；一览表•

shuttle

bus班车，机场班车–

buffet

‘bʌfit]n.自助餐；小卖部；–

association

[ə,səusi'eiʃən,ə,səuʃi'ei-]–

n.协会，联盟，社团；联合；联想–

British

Franchise

Association英国特许经营联合会〔一家非盈利性组织，旨在宣传职业道德、促进公平合理的特许加盟活动）–

Domino

Pizza

达美乐比萨店（美式比萨连锁店）Vocabulary:

Types

of

businessHerearethreedifferentwaystostartyourownbusiness.Workinpairsandthinkofoneadvantageandonedisadvantageforeachapproach.•

Sole

trader

youareself-employedandsetupthebusinessonyourown.•

独立经销店：自己当老板，成立自己的公司。•

Partnership

youareself-employedandstartthebusinesswithanotherperson.Youarebothequallyliable.•

合伙经营店：自己当老板，和另一人合伙开公司，你们二人共同承担风险责任。•

Franchise

youbuyalicensetotradeunderthenameofthefranchiserandyoubenefitfromthefranchiser’sexpertise.•

加盟连锁店：购买特许经销权，以授予特许经营者的名义来经营一家商行，

并受益于特许经销商的专业经营理念。AdvantageDisadvantagesSoletrader

Youtakealltheprofit.

Ifyougobankrupt,youloseeverything.Partnership

Yousharethepressure.

Youmightdisagreeonstrategy.Franchise

Thebusinessmodelis

Partofyourprofitsgiventoyousothereis

goestothelessrisk.franchisor.优点缺点独立经销店利益独享压力有人分担给定经营模式，如果破产则丧失一切策略可能产生分歧部分利润要上交授予特许的经营者合伙经营店加盟连锁店风险较小Usefulexpressions–

credit

rating信用度–

franchise

agreement特许协议–

franchise

fee特许证费用–

well-established

adj.

.公认的，知名的，得到认可的–

brand

name品牌名称–

financial

assistance金融支持•

As

a

sole

trader,

you

are

independent;

you

areyour

own

boss.作为独立经销者，你

做事独立自主，你是自己的老板。–

As

a

franchisee,

your

promotional

activities,

financialrecords,

hiring,

service

procedure,

etc.

,

are

not

incomplete

control

of

your

own.作为被特许的经销者，你无法完全

掌控促销活动、财务记录、员工雇用、产品服务等环节。•

In

partnership

you

share

risks

and

profits

withyour

partner.在合伙经营中你与合伙

人风险共担，利益共享。–

You

may

disagree

with

your

partner

on

strategy.在决策方面你与合伙人可能会有分歧。–

Franchising

enables

people

to

both

own

abusiness

and

get

help

running

it.特许经营

能够使人们在拥有公司的同时得到如何经营公司的帮助。–

A

well-run

franchise

organization

can

provide

aperson

who

has

never

managed

a

busi

ness

withguidance.经营良好的特许企业可以给从未拥有或经营过企业的人指引

方向。–

Franchisors

can

provide

a

brand

name,

productsor

services,

and

financial

assistance.–

特许企业可以提供品牌、产品或服务，甚至金融支持–

Franchisees

have

to

pay

franchise

fees

and

theylose

some

independence.支付特许证费而且会丧失一定的独立性。–

Sometimesthetrainingprogramsprovidedbythefranchisorsareweak—toobriefandstaffedbytrainerswhodonothaveinstructionalskill.有日时特许经营者提供的培训课程收效甚微：太简短，而且选派的培训者缺乏授课技巧。Settingupyour

ownbusiness

Becominga

franchisee—goodifyou

have

plentyof

To

get

yourself

familiarwithbusinessexperiencewhatyou

get

into—very

high-riskRelatively

low

risk—many

new

businessesfall(nineoutof

ten)Many

succeed(only0.9%fail)—suitspeoplewhodon’tlike

Not

suitspeoplewhodon’ttofollowruleslike

followsystem—forvery

independentpeopleHassomeindependence,nottoomuch—hasthepotentialtobecome

A

growingnumber

ofa

franchise

franchisers.We

wanna

hold

your

hand这里

wanna是

want

to非正式口语表达。字面意思是“我们要拉紧你的手”课文的意思是“我们愿与你携手创业”Take

abigpieceofbusinesssense,addsomeentrepreneurialspiritandvoila!

You

haveafranchise.Startingupafanchisecouldbeaveryclevermoveforthosewhowanttoruntheirownshowbutdon’thavetheexperienceorthedesiretoset

up

inthedangerousandoftenshort-livedworldofthesoletrader.•could

be

a

very

clever

move...会是一个明智的举动

(could

be表示对可

能性的推测••run

the

show原意为“主持（演出〉”，这里指“自己开店，大展身手”。the

dangerous

and

often

short-lived

world

of

the

sole

trader这里short-lived本意是•“短命的，持续时间短暂的”，因为文章下文指出大多数独立公司往往很快以失

败告终，这里可以夸张地译成“昙花一现的”，因此这个短语可以译成

“这个充满风险的晏花一现的独立法人世界”•带着浓厚的经营意识，加上一些进取精神，再来瞧瞧，哈！你拥有了一家连锁

店！如果想自己开店、大展身手却又苦于缺乏经验，同时又不想在这个充满风险的

昙花一现的独立法人世界中立足，那么开家连锁店不失为一个明智之举。Butit’s

vitaltoknowwhatyou’regettinginto.Franchisingis‘thegrantingofalicencebyoneperson(thefranchisor)toanother(thefranchisee)whichentitlesthefranchiseetotradeunderthetrademarkortradenameofthefranchisorandtomakeuseofanentirepackage.•

然而你必须明白自己将从事何种性质的经营，这是至关重要的。特许经营就是

由一方（授予特许经营者）授权允许另一方（加盟特许经营者）使用其商标或商

号，并使用其一揽子经营理念。Soisthemainconcept

behindafranchisethatofacompromisebetweensettingup

on

yourownandworkingforacompany?‘Absolutelynot,’

saysDan

Archer,

headofmarketingattheBritishFranchise

Association.‘That’saludicrousover-simplification.Itisrunningyourownbusiness,butit’s

takingawaysomeoftheriskandbringinginthesupportofotherpeople.’

Hepointsoutthatonly0.9%offranchisesfail,comparedwiththemajorityofindividuallyownedbusinesses.–那么特许经营背后所隐藏的主要理念是否结合了自己独立开店和为公司打工这

两种理念？英国特许经营协会会长丹丨阿齐尔回答说：“绝非如此，这是一种可笑

的过于简单的看法。其实这还是由你来经营自己的公司，但是避免了一些风险，同

时增加了别人的支持。”他指出，相比大多数遭受失败的独立经营者，只有0.9%的

特许经营店以失败告终。Butbeingafranchiseeisunlikelytosatisfythemostentrepreneurial.Itdoesn’tsuitpeoplewhodon’twanttofollowthesystem.WilliamEwbank,theheadoffranchisesalesatDomino’sPizza,says,‘Ifyou’remassivelyentrepreneurialthisisn’tforyou.It’s

adiscipline,aclubwithrules.

Thereissomeindependenceourfranchiseescancharge

theirownpricesalthoughwe’restrictonmenucontent.It’s

runningabusinesswithhelp.’the

most

entrepreneurial/

massively

entrepreneurial进取精神的。•尽管如此，成为特许经销商不可能使那些极具冒险精神的人感到满足。它不适

合那些不想循规蹈矩的人。达美乐比萨特许经销店的销售经理威廉姆“尤班克这样

说道：“如果你充满开创冒险的精神，这种形式不适合于你。它是一种原则规约，

一个必须遵守规则的倶乐部。虽说有一定的独立性一我们的特许经销商可以自己

制定价格表，但我们对菜单的内容要求非常严格。这是在帮助下经营公司。”BackAstridPatil,anewDomino’sfranchisee,abandonedacareerasasolicitortosetupafranchisewithherhusband.

Thewayshereasonsitisthis:‘Ratherthanputtingallyourtimeandeffortintoworkingforsomeoneelse,putitintoyourownbusiness.’

Leavingawell-paid,well-respectedprofessiontorunapizzashopattheageof31hasworkedforPatil.

There’sagoodprofitmarginandthebusinesshasseengrowth.–阿丝特丽德，帕狄尔刚刚成为达美乐比萨店的特许经营者，她告别了律师生

涯，和她的丈夫合开一家特许经营店。“与其把所有的时间和精力倾注到为别人卖

命的工作中，不如投入于自己的公司中。”帕狄尔三十一岁时放弃了薪水可观、受

人尊敬的律师职业，转而经营这家比萨店，并获得回报。公司收益颇丰，业务出现

了增长。BackOfcourseifyoudodecidetogoitaloneandstartabusinessfromnothing,youcouldalwaysbranch

outintofranchising.•

branch

out

into

franchising•

从总店分离出去，另立门户，发展特许经营店•

branch

out意思是“从……分离出来，拓展新业务•

The

company

has

branched

out

into

carleasing.公司巳经把业务拓展到汽车租赁•

当然如果你下定决心，白手起家地单干，你随时可以从总店分离出去，另立门

户，发展特许经营店BackArchersaysthereisnowagrowth

inthenumberofyoungercompaniesthataretryingtolaunch

newfranchises.‘Anincrediblenumberofindividualsarecominginatayoungeragewithlowercapital,gettingareturnandinvestinginbiggerventures.’

Iftheinitialfee

canberaisedit’s

anidealopportunitytostretchthoseentrepreneurialwings.•••to

launch

new

franchises发展新的特许经营店stretch

entrepreneurial

wings该短语可以意译为“让企业家大展身手”•

阿齐尔说，想要设立特许经营店的新公司数目与日俱增。“加入这个队伍的人

数多得令人难以置信，他们年龄越来越小，投资越来越少，他们获得回报后进行更

大的风险投资。”如果能够募集到起步经费，开设自己的特许经营店，就为冒险家

一展身手提供了理想机会。2.Nowreadaboutanothersmallbusiness.Completethetextwiththeunderlinedwordsinboldfromthearticleonfranchisingonpage26.Tags

that

can

end

misery

of

lost

luggageGlobalbagtagwas(0)setupsixyearsagobyhusband-and-wifeteamChrisandAlisonTrueloveontheirreturnfromaholidayinAustralia.Thecoupledecidedto(1)________G,whichsellssecuretagswhichtravelersattachtotheirluggage.Theystartedto(2)___________￡9.95pertaginthefirstyear,followedbya2.95subscription(3)_____________forthefollowingyears.Customersactivatethetagonlinewiththeirhomeaddressonanonlinedatabase.Ifluggageislost,thepersonwhofindsitcanlogontotheGlobalbagtagwebsiteandreportthemissingitems.•Globalbagtag（环球箱包标签公司〉是一对名叫“克里丝.特露•Answers•launch•charge•fee拉夫和阿里森-特露拉夫”的夫妻在结束澳大利亚旅行后创办的。当时夫妻俩决定创办

Globalbagtag网店，向旅客销售固定在行李上的安全标签。头一年每个标签售价为9.95

英镑，接下来几年每个标签加收2.95英镑的点卡费。顾客们通过在线数据库输入自

己的家庭住址，可激活网上标签。假如行李丟失，找到行李的人可以登陆环球箱包

标签公司的网站，通报丟失的行李。2.Nowreadaboutanothersmallbusiness.Completethetextwiththeunderlinedwordsinboldfromthearticleonfranchisingonpage26.Mr.Truelovesaid:“Wehaveseenahuge(4)_________inordersastravelersrealizetheycannotrelyontheairlinestolookaftertheirbags.Itisactuallyaverysimple(5)___________,Globalbagtagisnowplanningto(6)_____________intostickersforitemsincludingmobilephones,MP3players,keyandlaptops.”•

特露拉夫先生说：“我们的订单大幅增长，因

为旅客们意识到他们不能依赖航空公司来照看他们的箱包。”这实际上是一个简单

的概念。环球箱包标签公司正计划拓展标签贴纸的新业务，包括手机、从MP3播放

器、钥匙和手提电脑等领域。•Answers•growth•concept•branchoutListening

1Advice

on

franchises1.Listentoatrainerdoingaseminaronbeinganentrepreneur.Whatadvicedoesthetrainergive?•

—Youmustbesomeonewholikestofollowrulesandhavesupportfromothers•

—Chooseastrongbandandsomethingyouareinterestedin•

—Youneedstart-upcapital•

(1)

it's

important

when

you

are

thinking

ofbecoming

a

franchisee

to

be

someone

who

likesto

follow

rules

and

have

support

from

others.如果想要成为特许经销商，很重要的是要愿意遵守规则，喜欢得到别人的支持”。Entrepreneuers

tend

to

be

people

who

don't

likefollowing

tired

and

tested

routes,

so

if

you

don't

likedoing

what

other

people

want,

then

franchising

isn'tfor

you.–

企业家通常不喜欢遵守经过检验的枯燥乏味

的规则，所以如果你不喜欢遵守规则，特许经营店不适合于你。（2）make

sure

that

the

brand

is

strong

and

that

it‘ssomething

you

are

interested

in.要确认品牌值得信赖，而且是你所感兴趣的(3)

Youstillneedstart-upcapital.“你还是需要起步

的资金”。2.Listenagaintothetalk.Write

inthemissingexpressions1.Ingeneral_______________youarethinkingof….2.______,___________makesurethatthebandsarestrong.3.___________,makingandsellingpizzasmightbeprofitablebut…4.I____________youneedtolikehardwork.••1.it'simportantwhen2.

Secondly,3forexample5.______,______themoney.You…•

4alsothink•

5Finally,

there'sListeningscriptT=Trainer

M=ManT:

So.

That’sendofmytalk.

Arethereanyquestions?

Yes?M:

Thanksforyourtalk.Itwasveryinteresting.I’vebeenthinkingofstartingmyownbusinessandIwonderedwhatyouthoughtoffranchises.T:

That’sagoodquestion.Ingeneral,it’s

importantwhenyouarethinking

ofbecomingafranchiseetobesomeonewholikestofollowrulesandhavesupportformothers.Entrepreneurstendtobepeoplewhodon’tlikefollowingtriedandtestedroutes,soifyoudon’tlikedoingwhatotherpeoplewant,thenfranchisingisn’tforyou.Secondly,

I’dsaymakesurethatthebrandisstrongandthatit’s

somethingyouareinterestedin.froexample,makingandsellingpizzasmightbeprofitablebutdoyouwanttobedoingitforthenextfiveyears?Ialsothinkyouneedtolikehardwork.Peopleshouldn’tthinkthatrunningafranchiseislessworkthanbeingasoletrader.Finally,

there’sthemoney.

You

stillneedstartupcapital.

Thiscanbeaslowasfivethousandpoundsandashighastwohundredandthirtythousandpoundsforawell-knownbrandlikeDomino’sPizza.Listening2Planningaseminar1.Listentoamessageonavoicemailaboutaseminar.Completetheinformationonthismessagepad.BusinessCircleConferencingName:Mr.Ray(1)__N_a_u_n

t_o_n___Nameofevent:(2)________________________LaunchingyourbusinessonlineHecan’tcometothebuffeton(3)____________Sundayeveningbecausehistraindoesn’tarriveuntilafter(4)_____.Pleasesendthescheduletohis9:15emailwhichis(5)_________________________.naunton@Listening–

Planning

a

seminar

’

筹划研讨会–

1

3.2听下列一段关于研讨会的录音信息。把录音笔记上的内容补充完整。•

This

is

Mr.

Ray

Naunton•

I'm

coming

to

the

event

next

weekcalled

'

launching

your

business

online'

...我来参加下周举办的“创办网络公司”活动。•

I

won't

be

able

to

arrive

in

time

forregistration

and

the

buffet

on

theSunday

evening.星期天晚上我来不及参加注册，也无法按时参加冷餐会。–

(4)

My

train

doesn't

arrive

until

ninefifteen我的火车直到九点十五分才到达。–

〈5〉

Could

someone

send

me

theschedule

for

the

two

days?

You

canemail

it

to

me

at

r

dot

naunton

atworldsyouroyster

dot

com.

你们能把那两天的日程表寄给我吗？我的邮箱地址是–

Worldsyouroyster

is

all

one

wordAnd

all

in

one

word.是连续拼写的一个单词。ListeningscriptsRecordedmessage:

ThankyouforcallingBusinessCircleConferencing.Pleasestateyournameandaddress.

Thengivethenameoftheeventyou’dlikeinformationonandwewillsendittoyouimmediately.

Pleasespeakafterthetone.Ray:Hello.

ThisisMr.

RayNaunton.

That’sN-A-U-N-T-O-N.I’mcomingtotheeventnextweekcalled‘Launchingyourbusinessonline’

andsoyou’vealreadygotmydetails.

AnywaythereasonI’mcallingisthatIwon’tbeabletoarriveintimeforregistrationandthebuffetontheSundayevening.Mytraindoesn’tarriveuntilninefifteen,soI’mgoingtotakeataxistraighttothehotel.SoIprobablywon’tgettothetrainingcentreuntilMondaymorning.Ihopethat’sOK.

Anywayit’s

justtoconfirmthatIwillbethereforthecourse.Oh,andcouldsomeonesendmethescheduleforthetwodays?

You

canemailittomeatrdotnauntonatworldsyouroysterdotcom.Worldyouroysterisalloneword.

That’sw-o-r-l-d-s-y-o-u-r-o-y-s-t-e-r.

Andallinlowercase.

Thankyou.2.VanessaandKirstenareinchargeoforganizingtheseminaratBusinessCircleConferencing.VanessacallsKirstentoconfirmthefinalarrangements.AddthemissinginformationtoVanessa’snotes.NotesLaunchingyourbusinessonline3pm:Security(1)______________________.areopeningtheroomat34.30pm:peoplewithbuffetarriveto(2)_s_et_u_p_.(3)_4_p_m___:Iarrive.Numberofdelegates:(4)_t_w_el_ve_____________.Registrationandbuffetendsatabout(5)_se_v_e

n__.–

〈1)Security

are

opening

the

room

at

three

已保安三点开门。•

(2)Yes,

the

buffet

won't

be

setting

up

untilfour

thirty冷餐会直到四点三十分才摆设好。•

〔3〉

I'll

get

there

at

four

and

I

don't

thinkanyone

will

be

arriving

before

five已我四,点到达那里，我想没有人会在五点之前到达。–

(4)

According

to

my

records,

we

have

twelve

已根据我的1己录，我4门有12名客人。–

(5

)

K:

I

assume

that

we‘ll

have

finished

by

nine.我想我们九点之前能够结束。–

(6)：

By

seven,

I

hope我希望在七点之前结束。ListeningscriptK=KirstenV=VanessaK:Hello,Kirstenspeaking.V:

Hi,Kristen.It’s

Vanessa.

I’mjustcallingtocheckdetailsforthegrouponSundayevening.K:Sure.Securityareopeningtheroomatthree.Isthatearlyenough?V:

Yes,

thebuffetwon’tbesettingupuntilfourthirtysothat’splentyoftime.I’llgetthereatfourandIdon’tthinkanyonewillbearrivingbeforefive.

Accordingtomyrecords,wehavetwelve.Isthatright?K:

Yes.

Everyonehasconfirmed.Ohthatremindsme.We’vehadamessagefromMr.

Nauntontosayhewon’tbehereuntilafterninesohe’s

checkingstraightintothehotel.

There’snopointininvitinghimtocomeafterthen,isthere?Imean,Iassumethatwe’llhavefinishedbynine.V:

Byseven,Ihope.Well,Ihopethey’llhavegonebythen!Iftheywanttogettoknoweachotheranylonger,

theycanusethehotelbar.K:Fine.Ithinkthat’severything,then.Doyouneedmetobethere?V:

No.

There’snopointinbothofusinterruptingourweekend.Itdoesn’tneedtwoofus.K:Great.SeeyouonMonday.

Bye.V:

Bye.willandthefutureGRAMMAR3.Studentsmatchsentencestodifferentverbformsusedtorefertothefuture.•

Answers•

IE2C3D4B5A4.

Studentslistenagainandwriteverbformsinthefutureperfectandfutureperfectcontinuous.•

Answers•

1won'tbesetting

2.willbearriving•

3.'11havefinished

4.'11havegone–

Clarifythetwoformsontheboardlikethis:•

5.Futurecontinuous:will+be+...ingFutureperfect:will+have+pastparticiple(orwill+presentperfect)•

Youmightwanttoreferstudentstothegrammarreferenceonpage128formorehelpbeforestartingthenextexercise.•

Answers•

Sentences1and2arefuturecontinuous.•

Sentences3and4arefutureperfect.6.Studentschecktheirunderstandingbychoosingthecorrectverbforms.•

Answers•

1'11call•

2won'trise•

3'rerunning•

4.'mgoingtohave•

5leaves•

6willbeopening•

7willhavestarted•

8'sgoingtoleave•

9'11bereceivingSpeaking：Discussing

a

scheduleYou

andyourpartnerareinchargeofatrainingevent.Hereisthescheduletoemailouttoallparticipants.New

and

business:

a

Seminar

for

Young

EntrepreneursMonday15thFebruary9.00-9.30

Registrationandcoffee9.30-11.00

Introductionandtalk:‘Agoodideadoesnotnecessarilymakemoney.’Speaker:FionaBrewster11.30-1.00

Workshopandmini-presentationsbyeachparticipant1.00-2.00

Lunch2.00-3.00

Talk:‘Onlinebusinesses—

themythandthetruth’Speaker:LaszloReiner.’3.30—5.00

Workshop:Titletobeconfirmed.However,beforeyouconfirmthesedetails,readsomecorrespondenceandmakeanychangesandnotesontheschedule.Finally,meetwithyourpartnertodiscussandconfirmthefinalversion.From:r.thorne@TELEPHONE

MESSAGESubject:workshopThankyouforinvitingmetorunaworkshoponthe15th.IamdelightedtoconfirmthatIwillbeabletoattend.Iwouldliketosuggestthetitle:‘You

mightwantitbutdoesyourcustomer?’

Itwillbeabouttargetingthecustomerandimprovingservice.DoesthatsoundOK?I’mcurrentlyavailableeithermorningorafternoon.Pleaseconfirmasap.RegardsFionaBrewstercalled.Shehasaproblemwithspeakingonthe15th.She’sgoingtobelatesoaskedtospeaklaterintheday.Canyouchangehersession?Maybetolaterinthemorningortheafternoon?Securityjustsaidtheyprobablywon’tbeopeningthebuildinguntil9.15onthe15th.It’saproblemwithstaffing!RTStudentATELEPHONE

MESSAGESubject:

another

change!HiLaszioReinercalledtoconfirmhistalk.Hisflightlandsat8.30onSundayevening.Willyoubemeetinghim?Bytheway,heseemstothinkhe’sspeakingfortwohoursnotone.Healsosaiditisn’trealllyatalk–moreofadiscussionandworkshop.Canyoulethimknow?I

rang

earlier

and

left

a

messagesaying

I’d

be

late

and

couldn’t

dothe

morning

session.

Actually

Ican

now

but

it

will

have

to

be

midmorning.

Then

I

definitely

have

toleave

after

lunch.

Sorry

to

changethings

around

like

this.FionaThecompanydoingthebuffetonMondayhavemadeamistake.Theycan’tguarantee1pm.Doyoumindifit’s1.15?StudentB3.2

Business

skills:Leaving&taking

messages电话留言在日常商务活动中，打电话时对方不在是经常地事情。如果对方不在，需要请人帮忙留言或者录音留言，一定要简短，

切忌长篇大论的留言。*电话留言的格式英语电话留言（Telephone

Message）包括五部分：（1）发话者（From）；（2）收话者（To）；（3）日期（Date）；（4）时间（Time）；（5）留言内容（Message）。有时，最后可以出现记录人签名。*电话留言的特点电话留言条最根本的特点就是内容必须言简意赅，切忌冗长。即写电话留言条时，行文要简明扼要，通俗易懂，将发话者的意思清楚明白地表达出来。Listening:

Leaving

messagesA

toaskforpermission1BDtocomplainaboutamistakeC

toconfirmsomethingisOKD

torequestinformationE

tooffer

informationF_______H__B2345G_______C__tocancelarrangementsG

torequesthelp_________H

tochangeabooking_________2.Lookatstages1-7forleavingmessages.Listentoeachofthemessagesagainandtickthestageseachcallerfollows.Call1

Call2

Call3

Call4

Call51

Say

who

the

message

is

for2

Say

who

you

are3

Give

the

reason

for

calling4

Spell

any

difficult

words5

Requesta

return

call6

Leave

your

contactdetails7

Say

when

you

will

be

availableCall

Call

Call

Call

Call123451Saywhothemessageisfor//2Saywhoyouare//////////3Givethereasonforcalling4Spellanydifficultwords/5Requestareturncall////6Leaveyourcontactdetails///7SaywhenyouwillbeavailableListeningscriptCall1:Hi,Vanessa.

It’s

Ralphagain.Sorry,

Iforgottoaskearlierifyoucansendmedetailsofnextmonth’sseminars.I’vegottwopeoplewhoreallyneedsomehelpwithspreadsheetsandaccountingsoftware.Irememberyousaidthatyouhadsomecomputercoursesplanned.

Anyway,

sendmedetailsonthoseandanythingelseyouhavecomingup.

Thanksoh,youcanemailittomeifthat’seasier.

It’s

RforRalph.Dot.Hensher.

AtHenckel.

That’sH-E-N-C-K-E-L

dotD-E.

Thanks.Bye.Call2:Hello.MynameisMariaMonblot.

ThereasonI’mcallingisthatIhaveabookingfornextweek’sbusinessbreakfastmeeting.I’mafraidIwon’tbeabletoattendbutIwouldliketocometonextmonth’sinstead.IassumeitisonthelastWednesdayofthemonthasusual.Pleaseconfirmthis.

You’ve

alreadygotmynumberbutjustincase,it’s

7684556.Call3:Hello.

ThisisJochen

Anderson.Iambookedintoruntheseminarondesignonthe25th.I’vejustreceivedthescheduleforthedayanditappearsthatIamspeakingatninethirty.

Thatisn’twhatIagreedwithyou.We

saidIwouldbeatelevenandthatIwouldhaveninetyminutesnotonehour.

You;ve

alsodescribeditasatalkbutI’mgivingaworkshop.Pleasegetbacktomeaboutthisassoonaspossible.I’llbeinmyofficebetweentwoandfiveo’clock.Call4:Hi,Vanessa.

It’s

Kristen,justtoletyouknowthatJochen

Andersonistryingtogetholdofyou.Heleftamessageonmyhomenumbertosayheisn’thappyaboutthescheduleforthe25th.Ihaven’tgotthedetailswithmesoIcan’thelpreally.

I’msorry,

butcanyoucallhimback?Heonlyneedsthetimechangingandsomethingaboutthetitle.I’msureoneoftheotherspeakerswon’tmindchanging.

You

knowwhathe’s

like.Seeyoutomorrow.Call5:Hello.

ThisisBryaninsecurity.

I’mreturningyourcallabouthavingthebuildingopenonSunday.

I’mjustcallingtosaythat’sfine.I’llbehereatmiddayanywaysoit’llbeOKforthreeo’clock.Ifthere’sanythingelse,youcancallmeanytimeonmymobile.It’s

077866788890.3.Matchthefollowingexpressionstostages1-7inexercise2.Writethenumberofthecorrectstagenexttoeachexpression.0

Hello,thisisamessagefor…_______A

It’s…_______B

Youcanemailmeatrdot…_______C

ThereasonI’mcallingisthat…_______D

It’swithregardto…_______E

Thisis…A2B6C3D3E2F4G7H5I4J

6K7L5_______F

Sothat’sMasinMadrid…_______G

Youcangetmeanytimebetween…_______H

Couldyoucallmeback?_______其他常用的电话留言句型：（1）Justaminute.I’llgetapen.请等一下，我拿支笔。（2）I’lllethimknow,

Mr.

Brown.（3）No.Ireallyneedtotalktohimpersonally.（4）wouldyouliketolaveamessageonhisvoicemail,then?（5）HoldonandI’lltransferyou.稍候，我会帮您转接过去。（6）I’mnotavailabletotakeyourcall,butpleaseleaveyourname,numberandabriefmessage.（7）Pleasecallmeat556-3243whenyougetback.Speaking:

Leaving

a

voicemail

message1.Preparetoleaveamessageonacolleague’svoicemail.Makenotesbelowandthennotesdownthekeyinformationonthefollowingform.Your

contactdetails(telephoneno/email)Whoareyou

calling?What’s

themessageabout?Whatactiondoyou

want

thepersontotake(e.g.callyou

back,meetyousomewhere)?Important

messageMessagefor:____________________________________________________called.Message:____________________________________________________________________________________________________________________________Action:______________________________________________________________________________________________________________________________Writing:

Taking

notes

and

messages1.Readwhatpeoplesayin1-9andwritemessages.Usewordsfromthespokenmessage.0.

‘Hello.

ThisisMichaelJamesspeakingandthisisamessageforLelia.’Michael

James

calledfor

Lelia.(4words)1.‘I’dbegratefulifyoucouldreturnthiscallonmyhomenumber.’on

his

home

numberCallhimback_______________________.(4words)2.‘Iamcallingtoinformyouthatthenextmeetingisonhe23rd.’that

thenext

meetingis

on

the

23rdPleasenote_________________________________.(8words)3.‘Wouldyoumindcheckingandlettingmeknowthefinaldates?’the

final

datesPleaseconfirm________________