商务英语情景对话(30个主题,全英文)

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Faxes

Dialogueone

M:CanyouhavethebriefsfromtheAndersonfirm'slawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'mafraidIcan'twaitanylonger.F:GettingthoseAndersonbriefshasbeenharderthanyoucanimagine.Ihavetriedtocontacttheirlawyermanytimes.ButeverytimeIcall,hissecretarysayshe'sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.

M:That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon'tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.

F:WhatifIcan'tspeaktohimdirectly?

M:Askhissecretarytofaxthem.Itsthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin'soffice.

F:HowdoIfindMartin'sfaxnumber?Isheinyourrollerdesk?

M:No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I'llemailyoutheirofficenumberlatertoday.

F:Ok,I'llgetonitfirstthing.

M:Besureyoudo,IneedthosebriefsASAP

Dialoguetwo

M:Didyouputthismorning'sfaxesonmydesk?I'mwaitingforsomeurgentfaxesfromheadquaters,I'mprettysuretheycameinlastnight.

F:Evethingthatcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'llcallthenandaskthemtorefax.

M:Yeah,you'regoingtohavetocallthemandgetthemtoberefax.Thesecopiesaresodark.Ican'tmakeoutanyofthewords.

F:Whataboutthatone?

M:Thisone?ThisoneissolightandIcanbarelyreadit.Howcanthatbe?

F:Youknow,Ithinkthefaxmachineisoutoftoner.Icanchangethetonercartridge.Thatshouldsolvetheproblem.

M:Yes,butthisonewillhavetoberefaxedaswell.Andlook,there'sabout3pagesmissing.Itlookslikethefaxmachineatehalfofmyimportantfaxes,andonesthatmadeitthrougharesoblurredortoolight.Theyareunreadable.

F:Iguessthefaxmachineisoutofpapertoo.Don'tworry,I'llhavesomeonelookatitthisafternoon,andinthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.

TelephoneCalls

Dialogue1

A:Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?B:Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.

A:Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?

B:ThisisBillBurtonfromMilfordInsurance,I'mcallinginregardstoourmeetingnextTuesday.

A:Thankyou,Mr.Burton.Canyoupleaseholdforamoment?I'llchecktoseeifsheisavailable.B:Noproblem.

A:I'msorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.

Wouldyouliketoleaveamessageforher?

B:Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.

A:I'msorry,Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?

B:Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.

A:I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?B:Yes,andIrepresentMilfordInsurance.

A:IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.

B:Thankyouverymuch.

Dialogue2

A:Hello,PasadenaInn,thisisSandy,howmayidirectyourcall?

B:I'dliketospeaktosomeoneaboutreservations.

A:Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationfor?

B:We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.

A:Oh,I'msorrysir,Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?

B:Whendoyouexpecthimbackin?

A:He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright?

B:Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.

A:Couldyoupleasespellyourlastnameforme?

B:Sure.It'sD-A-R-C-Y.

A:Okay.MrDarcy,andyourphonenumberis660-843-3233?

B:That's3235.

A:Sorry!3235.Great.I'llhaveTonycallyoufirstthingtomorrowmorning.

MakingTelephoneAppointments

Dialogueone

M:Hello,BillBertonspeaking.WhatcanIdoforyou?

F:Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall.I'msorryyoumissedmewhenyoucalledmyofficethismorning.MysacretarysaidyoucalledconcerningourmeetingnextTuesday?

M:YesMsJenkinsthankyouforreturningmycall.I'mgladtofinallygetholdofyou.IwanttoletyouknowIwillnotbeabletomakeourmeetingnextTuesday.Iwouldbeoutoftownthatday.IsthereanypossibilitywecanmovethemeetingtoMonday?

F:Iamsorry.I'mafraidIamcompletelybookedonMonday.WoulditbePossibletopostponeuntilyoureturn?

M:Oh,dear.IwascountingontakingcareofourmeetingbeforeIleave.ButIsupposeIcanshutoffafewthings.Yes,wecanarrangesomething.IwillbebackThursdaymorning.WhataboutThursdayafternoon?Wouldthatworkforyou?

F:Thatshouldbefine,shallwesayabouttwoo'clock?

M:Perfect!Ilookforwardtoseeingyouattwoo'clocknextThursdayafternoon.Ifyouneedtochangethetime,plsfeelfreetocallmeonmycellphone.

F:ThanksBurdon,I'llseeyouonThursday.

Dialoguetwo

F:Hello

M:Hello,isDorasavailable?

F:ThisisDoras,whoiscallingplease?

M:Hi,Doras,thisisMikecallingfromparker'sdentistry.I'mcallingtoconfirmyourappointmentfortomorrowmorningat9amwithDoctorParker.

F:Oh,Ialmostforgot.Thankyouforcallingtoremindme.Actually」doneedtochangethetimeofmyappointment.

Ihaveaschedulingconflict,andIcan'tmakeitthatearly.

M:IfIputyouinthatlaterslot,wouldthatworkout?

F:Itwouldhavetobeafterlunch.Doyouhaveanythingavailableabout2o'clock?

M:Sorry,Mam.Theonlyopeningwehaveafterlunchis1:15,butImightbeabletoworkyouinat4:00.Wouldthatbeabettertime?

F:That'sallright.IthinkIshouldbeabletomakeitat1:15.Canyouputmedownforthattimeslot?

M:Noproblem,Ihaveyourappointmentchangedfromtomorrowmorningtotomorrowafternoonat1:15

F:Wonderful.Thanksverymuch.

Four.Memos

Dialogue1

A:Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?whereisanyoneanyway?

B:Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.

A:What?themeetingwaspostponed?Noonetoldmeanythingaboutit.

B:Didyougetthememo?

A:Whatmemo?Theyhavn'tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhavn'tseenanything.

B:Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.

A:YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.Areyousureweresendtowholeoffice?

B:Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmeassagespostonthebulletinboard?

A:I'musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.

B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.

Dialogue2

A:Ms.Dorsen,Ineedtotakeadictationforme,

B:Yes,sir;

A:Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?B:Yes,sir,Goahead.

A:Attentionallstaff:effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.

B:Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?

A:Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.

B:Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.

A:Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe?

B:Thisapplytointernalandexternalcommunications.

A:Yes,anyemployeewhopersistusinginstancemessaging,willfirstrecieveawarning,andplacedonprohibition,andthesecondsense,theemploymentwillbetermination.Anyquestionregardingthisnewpolicymaybedirctlytothedepartmentofhis.

B:Isthatall?

A:Yes,pleasegivethismemotypeoutanddistributetoallemployeesbefore4:00PM.

BusinesCorrespondance

Dialogueone.

A:DidyouseetheletterIgotfromBradformfilms?Theysenttherespondstoyourphonecalllastweek.

B:Ifyouwanttoseesomethingaboutmycalllastweek,whydidn'ttheysentittome?

A:Iguessitmusthavecontactinformation,sotheysentitaddressedincareofyourdepartmenthead,anyhow,theywrotetoconfirminreadingwhatyoudiscussedaboutmiltoncontract.

B:CanIseeitfirstinseconds?

A:Sure,hereitis.

B:DearMr.Clock,bothertoyourtelephonecalllastFriday,I'mreadingtoconfirmourmeetingonJuly21st,aswediscussed,ourmeetingistoreviewthecontractdetails.

A:Didtheyaskyoutosentthefilesbeforehand?

B:Let'ssee,We'llbegratefulforthecompletetosendrelatedmaterialstoourofficepriortoourmeeting.Itlookslike...Hey!Wasthereanythingelsewassendalongwiththisletter?

A:Idon'tthinkso,whydoyouask?

B:Theletterwrites:pleasefindtheenclosedcopyofouragendaforyourreview,Idon'tseeanythingelseintheenvelope.

A:Maybetheyforgottoattachittotheletter.Youshouldgivethemanothercall.

Dialogue2.

A:Canyouhelpmeforaminute?

B:Sure,whatIcandoforyou?

A:I'mtrytowritealettertooneofourclients,ButIjustdon'tknowexactlywhattosay,Idon'tevenknowhowtogetstarted,IknowIshouldwritedearMr.Mrs.orMs.,buttheproblemisIdon'tknowthenameofcontactperson.

B:YoucanjustputDearSirorMadam,officialesenotpersonal,youcanwritetowhommaycorcerned.

A:OK,SoIfirstthanksthemfortheirbusiness,Icansaysomethinglike"weareverygratefulforyourcontinuesupport",Howisthat?

B:Good!Butalso,writeoffthebedyouwanttotellthemthereasonofyourwritting,givethemmorereference.

A:Like"Regardingournewproductline,wewouldliketoanounceaspecialpricediscount"

B:Right,doyouneedthemtorespond?

A:Yes,theletterwouldhaveasurveyinside,andtheyshouldcompleteitandreturntoouroffice.HowshoudIwritethat?

B:Youcantellthem"Pleasefindingtheenclosedcustomerservicesurvey,elsealso,youcansay:"Attachacustomersurvey".Ifyouneedresourceitrightaway,youcantellthemtheurgentbysaying"Pleasereturnthesurveywithoutdelyassoonaspossible.Mayeitmorepolitewiththisasearlyasconvenience."

B:Great!andwhatdoyouthinkIshouldcloseitwith?

A:Sinceyoudon'tknowthemthatwellpersonally,probablythebestwayiswouldbeyour?oryoursincerely,youcanalsosayBestRegards.ButIdon'tthinkitwouldbepropretybecauseyoudon'thavethename.Andobviously,shouldhavethem.

B:OK,Thanksalotforyourhelp!

PlacinganOrder

Dialogue1

A:Ourtonercartridgesarealreadyoutofink...Couldyoumakeanorderforanewset?

B:Wewillneednewcartridgesforalloftheofficeprinters?Thatwillbealargeorder,probablyabouttwoorthreecases.Theofficesupplystoreweusuallygothroughmightnothavethatmanyinstock.

A:Youcandoublecheckwiththehousekeepingdepartment,butIamprettysureallofthemachineswillneednewcartridges.Lasttimewhenwemadeourordertothesupplier,thequantitywasalsoespeciallyhigh.Theyareusedtoreceivingsuchbulkordersfromus.Aslongaswegivethemaheadsupacoupledaysinadvance,theycanusuallyfilltheorder.

B:OK,Iwillmakeafewcallsandrunourorderbyhousekeepingfirsttomakesure.IsthereanythingelseweneedtoorderwhileIamatit?

A:Ithinktheonlythingistoner.Trytoseeiftheycandeliveritbeforetheendofbusinessdaytomorrow.Weshouldreallytrytodobetteraboutwaitinguntilthelastminutetofillordersthatareusuallymadeonamonthlybasis.Anyhow,seewhatyoucandotoexpeditetheorderthistime.B:OK,willdo.

Dialogue2

A:MayIhelpyou?

B:Yes,Iwouldliketoplaceanorderfortonercartridges.Wehaveastandingagreementwithyoucompany,sowewillneedthesameamountaslasttime.

A:Letmekeyinyourinformationintomycomputer.Iwillpullupourrecordsforyou.Doyouhaveanordernumber?Whatnameistheorderlistedunder?

B:ItshouldbeunderLeslieSmith.Thenumberis184796A.

A:Yes,Mr.Smith.Ihaveanorderforthreecasesofcartridges,itthatwhatyouwouldliketorefill?

B:Yes.

A:Istherethecorrectbillingaddress?

B:No,plspostthebillto124HildrodLane,MiltonCounty,98830.

A:Iwillsendyouaninvoiceinthenextfewdays.YourordershouldbedeliveredbeforetheendofthedayonMonday.

B:Thankyou.

Co-Workers

Dialogue1

A:I'mrealyfedupwithHarry!He'sthebiggestairheadI'veevermet.Healwaysmakescarelessmistakes,andhe'sapaintoworkwith.

B:Yousouldn'tbesonegative.You'llalwayshavesomeco-workersthatarehardertoworkwiththanothers.Butifyouarenegativeandstartname-callingintheoffice,itwillmakeabadworkingenviromentforeverybody.

A:Youonlysaythatbecauseyoudon'thavetoworkwithhim.Thepeopleinyourdepartmentseemtocapableandnicetobearound.TakeMaryforexample.She'ssmartandenthusiastic.I'veneveranyoneascheeryassheis.

B:Everybodyhastheirstrengthsandweaknesses.EvenLarry.Hemightbeapaintobearound,buthe'salsoverygoodatstayinginbudgetonprojects.Mary,ontheotherhand,spendsourprojectmoneylikethere'snotomorrow.Also,she'sneverwillingtostayalittlelaterattheoffice.Shealwaysleaveat5:00pmsharp.

A:Isn'tthereanyoneintheofficethatisaperfectco-worker?WhataboutBob?EverybodylovesBob.Eventhoughhe'sfreshoutthecollegeandstillabitgreen,heisagreatco-worker.

B:Youareright.He'sahardworker,easytogetalongwith,honest,andheneverstealsthecreditonprojects.Theonlythinghe'slackinginisexperience.

A:Maybethat'swhyhe'ssonice!

Dialogue2

A:Doyougetalongwithyourco-workers?

B:Igetalongprettywellwithmostofthem.Itseemstherearealwaysafewrottenapplesinthebunch,though.LikeMargaret.Idon'tknowwhymanagementhasn'tfiredheryet.She'saterriblegossip.

A:Doyouthinkmanagementshouldfiresomeonejustbecausetheygrossip?

B:It'snotonlythatshegossip,butshealsotriestostartproblemsamongotheremployeesbyspreadingrumorsandtellingliesaboutherco-workers.She'snottrustworthy,andinmyopinion,Ithinkshe'snuts.

A:Sohowdoyoudevelopgoodrelationshipsintheoffice?

B:Ithinkoneoftheimportantthingsisjusttobeconsiderateofyourco-workers'feelingsandneeds.Ifyouareawareofotherpeopleanddoyourparttomakeagoodworkingenviroment,youshouldbeabletogealongwihtmostofthepeopleyouworkwith.

A:Ithinkyou'reright.Butitdoesseemsthattherearealwaysafewco-workersthatarehardertoworkwiththanothers.

Bosses

Dialogue1

A:Howarethingsattheofficelately?

B:Justawful.Twoweeksago,wegotanewboss,andIcan'tstandhim.Heisreallyunreasonableaboutourworkload.Sincehecame,I'vebeensobusyIhaven'thadtimetobreathe!

A:Thatbad,huh?Whatabouthispersonality?It'saniceguyatleast?

B:Ishouldbesolucky.Henotonlygiveustoomuchwork,butheisalsojustplainmeanaboutit.Heconstantlyyellsatusorcriticizesus.Heisalwaysdegradingtheemployees.

A:Whataterribleworkingenviroment!Haveyoutriedtotalkanyoneaboutit?Maybethebossofyourboss?

B:Iwasgoingto,butmybossguessedwhatIwasthinking.HegavemesomuchworktodothisafternoonthatIdidn'tgetaroundtomeetingwiththesupervisorofourdepartment.

A:Itmustbeterrible.Whydon'tyoujustquit?

B:Ifitwasn'tforthemoney,Iwouldquitinaheartbeat.Buttheprobelmis,Ican'tsupportmyselfifIdon'twork.

A:Yeah.Butabosslikethat?Todealwithhimeveryday,youshouldgetaraise!

Dialogue2

A:Doyougetalongwithyourboss?

B:ActuallyIdo.Sheisreallyunderstandingandreasonalbemostofthetime.TherewasonlyonetimeIdidn'treallyagreewithher.

A:Whenwasthat?

B:Onceshefiredoneofmyco-workersfordrinkingonthejob.Ifeltbadforhim,becauseitissohardtofindajobthesedays,andhehasafamilytosupport.

A:Well,hesouldn'thavebeendrinkingonduty.It'syourboss'responsibiltytomakesureemployeesaresafe,andalsodoingtheirjobs.

B:Youareright.Shewasbeingagoodbosswhenshefiredhim,ButIjustfeltsorryforhim,that'sall.

A:Didthisincidentwithyourco-workeraffectyourrelationshipwithyourboss?

B:Notreally.Allofusattheofficerespectourbossalot.

A:Youareluckyyoucangetalongsowellwithyourboss.Itmakesabigdifferenceinhowmuchyouenjoyyourjob.

B:Nokidding.Ifyoudon'tlikeyourbossorco-workers,theycanmakeyourlifemiserable.

Brainstorming

Dialogue1

A:Haveyouthoughtupanygoodideasforourbusinessproposal?

B:Ihaven'tcomeupwithanythinggoodyet.Somehowmybrainisn'tfunctioningtoday.

A:Maybeyoushouldtakeabreak,you'vebeensittingatyourcomputerforthreehourstryingtoputsomethingtogether.Nowonderyourmindisn'tverysharpnow.

B:Icameupwithafewdifferentthoughtsontheproposal,butnowI'vecompletelyrunoutofideas.

A:Maybewecanshelvetheproposalforawhilewhileyoubrainstorm.

B:Wecoulddothat,butIhatetoputeverythingonhold.

A:You'reright,it'snogoodtohavethingsupintheairfortoolong.

Dialogue2

A:We'vegottocomeupwithawaytosolvethisproblem!Nooneisgettingalltheirworkdoneduringtheworkday.Weneedtodosomebrainstormingtocomeupwithatime-managementsolutionforouroffice.

B:Well,whatdoyousuggest?It'snotthatweareallwastingalotoftime.Factis,we'reunderstaffed.Peoplejusthavetoomuchtodo.

A:Soyouthinkweshouldhiresomenewpeople?Thatisonepossiblesolution.Whatelsecouldbetheproblem?

B:Maybewedohavesomeproblemswithtime-management.Ifpeoplewerealwaysontimetowork,theymightgetmoredoneinthemorningbeforelunch.

A:That'strue.Also,maybewecouldshortenthelunchbreakfromonehourtofortyfiveminutes.Thatwouldaddalittletimetoeveryone'sday.

B:Fifteenminuteswouldbegood,butIwonderifitwouldmakeabigimpactontheemployees'output.Istillthinkit'saproblemwithtoomuchworkload.

A:Weendeduprightwherewestarted.Maybeitistimetolookforsometempworkerstohelpwithafewprojects.Thatwouldlighteneveryone'sload.

Commuting

Dialogue1

A:Where'sBill?Theambassador[鎚'b鎠d]isalreadyhere.Themeetingissettostartat9am.B:He'slateagain.Trafficisprobablyholdinghimup.Youknow,hecommutesfromthesuburbs.It'snoteasycommutingeveryday.Weshouldcuthimsomeslack.

A:Eventhoughthetraficisbumper-to-bumperoutthere,Idon'tthinkit'sheavytrafficthatmakesBilllate.Hetakesthetrain,remember?

B:Oh,that'sright.Well,thetrainshouldn'tbelate.ThatmeansthereisonlyoneexplanationBillmusthaveoverslept.

A:Well,tobefare,sincehe'scomingallthewayfromLancaster,he'sgottogetupmuchearlierthantherestofus.Hemustgetstartonhiscommuteabout6:30,notellingwhattimeheactuallygetsup.

B:That'sright,becausehe'sgottogettothetrainstationfromhishouse,thentakethebluelineintothecity,thenswitchtrainstotheredline.Inall,thetrip'sgottotakemorethan2hours.

A:Whydoesn'thejustdrivetowork?

B:It'stoodifficulttoparkyourcarinthecity.Also,thetrafficcominginfromthesuburbsisanightmare.

Dialogue2

A:Ican'twaituntilmycarisrepaired.Thecommutingwithpublictransportationiskillingme.

B:Itcan'tbethatbad.

A:Butitis!Takethismorningforexample.Thesubwaywassopackedthismorning,Igottotallysquishedbyaboutahundredbusycommutersonthewaytowork.

B:Atleastthesubwayisbetterthanthebus.It'sfasterforonething.Andusuallylesscrowded.Butthedrawbackisthatthesubwayismoreexpensivethanthebus.Itaddsupovertime,ifyoutakeiteveryday.

A:That'strue.Thebusisevenworse.Justthinkingabouttakingthebuseverydaymakesmetired!Hey,howdoyougettoworkeveryday?

B:Iridemybike.Idon'tlivetoofaraway,soit'sprettyconvenient.it'sonlyaboutatenminutebikeridefrommyhousetotheoffice.

A:I'llbetit'sgoodexercise,too...agoodwaytokeepfit.

B:Yes,notonlyagoodwaytokeepinshape,butagoodwaytorelievestressaswell.Whileyou'restressedoutbyyourcommute,I'mreleasingallthestressofthedaywithmine.

Theworkinglunch

Dialogue1

A:Excuseme,Don?Ihatetobotheryou,butIneedyourhelponsomething.DoyouhavetimetobriefmeontheMartinaccounttoday?

B:Oh,that'sright.Youaresupposedtodeliverabriefonthataccounttomorrow.IknowtherearesomethingsIneedtosharewithyouaboutthat.But,gosh,Idon'tknowThingsarereallybusyformetoday,theonlytimeIcanmanagetosqueezeoutmightbeoverlunchbreak

A:Ihatetomakeyouworkthroughyourlunchbreakwithhowbusyyouare

B:It'sokayI'vealreadyhadseveraldaysinarowworkingthroughlunch

A:HowaboutthisWecanmakeitaworkinglunchthisafternoon,andI'llordersomeChinesefoodfordelivery.It'llbemytreat.

B:Youdon'thavetodothat

A:Iinsist.Ireallyappreciateyoutakingtimetoworkwithmein.Whatisyourfavoritefastfood?I'llcatertoyourtaste.

B:ActuallyIdolikeChineseLet'smakeitadateforChopSueyandtheMartinaccountatabout12:30.Doesthatsoundgood?

A:Great.I'llbringthefood.

Dialogue2

A:Forourlunchmeetingwiththeinvestors,dowehavetomakeareservationattherestaurantordowejustshowup?

B:Usuallyforlunch,wedon'thavetoreserveatable,theyshouldallowwalk-ins.Buttobeonthesafeside,I'llorderatableforhalf-pasttwelve.Willthatsuityourschedule?

A:I'vearrangedtomeetthemattherestaurantattwelve.Canyoumakethereservationalittleearlier?Ifwestartearlier,itwillgiveusmoretimeforalongerlunch.

B:Areyouplanningontreatingtheinvestorstoafull-coursemeal?

A:Yes,we'llstartwithappetizers,followwithasoupandsaladcourse,thenmaindishesofprimeriborcordonbleuchicken,andfinishupwithadeliciousrichdessertofsomesort.

B:That'llbeprettyheavyforamid-daymeal,don'tyouthink?

A:Asalongaswestayawayfromanythingalcoholic,weshouldbeokay.

B:Withyourprimeribandchickenchoices,you'dbetterhopenobody'svegetarian.

A:Wecanmakesomespecialarrangementifweneedto.Afterall,it'sthecompanywhoisfootingthebill.

InternationalBusinessTravel

Dialogue1

A:Ihearyou'rebeingsenttoMadridfortheannualconference.Isthatright?

B:Yes,itwouldbemyfirsttripoverseas.Actually,it'sgoingtobemyfirsttimeleavingthecountry.

A:Areyouserious?Youhaven'tevenbeenanywhereonvacation?

B:No,Ihavenevervacationedanywhereexotic.ButevenifIdon'tgetachancetotravelonmypersonaltime,atleastIcantraveloncompanytime!

A:Well,beingabletogototheconferencesoundslikesuchagreatopportunity.Haveyouappliedattheembassyforavisayet?

B:Yes,itwasn'ttoohardtoget.AllIhadtodowasfilloutthepaperworkandpaytheapplicationfee.

A:YouleavenextTuesday,right?Whattimeisyourflight?

B:Myflightdepartsat7am.Ihaveeverythingexceptformyluggageready.

A:Ifyourflightisleavingsoearly,Icantakeyoutotheairportandseeyouoff.I'llstillbeabletomakeitintotheofficeby9.

B:Thatwouldbegreat!Thanksalot!

Dialogue2

A:HowwerethingsintheTokyobranchwhenyouwerethere?

B:Good!Theyhaveexpandedandaredoingbetterthantheywerelastquarter.It'snicetoseesomeimprovementforachange.

A:Doyouseethetrendcontinuingoverthenextfewmonths?

B:Yes,especiallywithsomanyofourexecutivesgoingbackandforthfromheretoJapan.Theonlyproblemis,theymayhavetroublewhentheygotoopenupbusinesshere.

A:Whywouldyousaythat?

B:Theyaren'ttoofamiliarwithdoingbusinessoutsideofJapan.Therearealotofculturaldifferencestoaccountfor.

A:I'llsay!Sometimestheyjustdothingsreallydifferently.ButonethingIcansay,theyarereallyhospitable.

B:HaveyoueverbeentoJapan?

A:Sure!Ijustgotbackyesterday.I'mstillsufferingfromjetlag.

DressingforBusiness

Dialoguel

DidyouseethewaythatBriancametoworkyesterday?EversincehecamebackfromthatconferenceinSiliconValley,he'sbeencomingtoworkdressedinjeansandsweatshirts.It'slikehe'sdecidedtomakehimselfathomeinhisoffice.Idon'tknowhowlongit'lltakebeforethemanagementtalkstohimaboutit.

Hewasreallyinfluencedbythewaytheydothingsonthewestcoast.IguesstheworkingatmosphereisalotmorerelaxedandcasualinCalifornia.Itcomesfromtheinformationtechnologyindustry..thereisn'tsuchalargedivisionbetweenhomeandoffice,sopeoplewanttoworkintheclothestheyfeelmorerelaxedin.

Maybeso,butitseemskindofstrange,whichtherestofusinwhiteshirts,darksuites,andties.

It'snotasbadasthat...Weareallowedtowearmorecasualjacketsandtrousers.Besides,didn'tyouhearwhatBrianfoundonhisdeskthismorning?

What'sthat?

Managementdecidedtogivehimfourbrandnewwhiteshirts.That'stheirwayoftellinghimthathisnewstyleofdressingdownisnotquiteacceptable.

Dialogue2

Evenifourcompanydidn'thaveadresscode,Istillthinkpeoplewouldwearformalclothingtowork.

Iwouldn'tbesosure...Peoplewanttowearwhattheyfeelmostcofortalbein.

Maybethat'stureforsomepositions,butIthinkthemarketingandsalesstaffwoulddefinitelynotagree.Theydressforsuccess?Youcan'tgooutonasalescalifyouaredressedinjeans.It'sjustnotrespectfultoyouclient.

Ithinkwhatyouwearissooverrated.Iwouldratherhaveadown-to-earth,honestandsolidsalespersonthanapainted,patentleaather,designersuitesalesman.

It'snotassimpleasthat.Peoplejudgeyoubyyourappearance,whetheryoulikeitornot.Sodressingprofessionalisbeingprefessional.Theimagethatyouportraytoothersissoimportantinbusiness.It'syourimagandhowotherspereciveyouthatmakesthedifferencebetweenlandingorlossingasale.

Maybeyou'reright,butI'lltakemysneakersandjeansanyday!

HotelSituations

Dialogue1

F:Hello,welcometoprisestarhotel.howmayIdoforyou?

M:Hi,yes,Ihaveareservation.Mysecretarycalledandbookedaroomacoupleofweeksago,thereservationshouldbeforadoublebed,nonesmokingroom.

F:Andwhatnameofreservationmadeunder?

M:ItshouldbeunderSteveJhonson

F:Mmm,letmesee,itseemsthereisnoJhonsonlistedaroomfortonight,isthereanyothernamethatyoureservationlistunder?

M:No,hereistheconfirmationnumber,wouldthathelp?Itis898007,Ihadtheroombookedwithvisacoldcard.

F:Ah,yes,hereitis,youhaveastandarddoubleroom,nonsmokingonthe3rdfloor」justneedtoseesomeanditificationandthecreditcardyoubookedtheroomwithifyoudon'tmind.

M:Sure,hereitis.woulditbeposibletocheckoutandpaythebillinthemorning,also,whattimeisbrackserved?

F:Thereisacontinentforbreakfastfrom6:00amto10:00am,isinthelarby.

Alsoyoucanpayyourbillinthemorning,butwerequirea20%departitoffront,butIcanjustkeeparecordofyourcreditonfile.Ok,I'vegotyouonsetupifyoucouldjustsignhere,andinashowhere,hereisyourroomkey,anythingelseIcandoforyou?

M:Yes,couldyoucallmeataxiplease?

Dialogue2

M:Excuseme,canyouhelpme?I'dliketochangemyroomifpossible」couldn'tsleepatalllastnight,thepepoleintheroomnextmineweremakingalotofnoise,alsoifallthepossible,I'dliketheroomdoesn'tlookatthestreet,betweenthenoisyneighborandhighawayoutside,Ididn'tsleepbutwake.

F:Iamsosorrytohearthatsir,letmecheckandseewhatisavailable,whatroom,whatroomareyouinnow?

M:I'monthe6thfloor,room698,I'vhavemanyproblemswiththatroom,justthismorning,Icalledsomeoneupto5thtoassurethebathroom,itdidn'twork,anditstilldoesn'twork.

F:Oh,dear,well,itlookslikelywehaveafewroomforavailable,canIputyouintoaroomon17thfloor?ithasabackholeanditdoesn'tfacethehighway.

M:Ok,thatwouldbeverynice!WhatdoIneedtodofortransfer?

F:Letmecheckyououtofyouroldroom,youhavetosignhere,andacknowledgethesechangesandalsothechargesforyourpreviousroom.

ThenIcanholdyouuptoroom1780.

M:Mmm,Idon'tthinkthechargesareright,canyouexplainthemplease?

NegotiatingtheSubway

Dialogue1

A:It'smyfirstvisittoPrague,I'llbehereforthreedaysforaconference,thenIhaveadayonmyowntodosomesightseeingbeforeIheadbackhome.WhatdoyousuggestIseewhenI'mhere?B:Therearemanyinterestingplacesyoushouldbesuretosee.Oneproblemistransportation,however.Becausethecityisveryold,theroadsarenarrowandcongested.Ifyouonlyhavethreeorfourdaystovisit,youdon'twanttospendthemwaitingintrafficinacab.Isuggestyoutakethesubway.

A:Thesubway?Butisthereasubwaystationnexttomyhotel?Ihavetogobetweentheconferencecenterandthehotelseveraltimesaday

B:Noworries,there'sasubwaystationattheconferencecenteritself,andashuttlefromyourhoteltotheconferencecenterthattakesonly5minutes.Whenyoudoyourpersonalsightseeing,youcanfirsttaketheshuttletotheconferencecenter,thenhoponthemetro.

A:Isitexpensivetorideontheunderground?

B:Youcangetadailypassthatwillallowyoutotravelunlimitedforthewholedayforabout6dollars.Otherwise,youcanpaybytrip,whichisabout50centsto2dollarseachtrip,dependingonhowfaryougo.

A:Isiteasytogetlost?

B:No,noit'sveryhardtogetlost.Therearetwolines,onethatgoesinacircle,theotherthatisstraight.Ifyougetlost,therearealwayssubwayattendantsthatcanhelpyoufindyourway.Dialogue2

A:Excuseme,canyouhelpmefigureouthowtogettotheWudaokousubwaystationfromhere?B:Surefirstyou'regoingtohavetobuyatickettorideonthesubway.TheWudaokoustationisonthelightrail,soyou'llhavetotransfer.Besureyoubuyacombinationticketfortheregularsubwayandthelightrail.Itshouldcostyou5yuan.

A:AnafterIbuytheticket,whereshouldIgo?

B:Youcantaketheredlinetrainfromhere,butyou'llhavetotransfertothebluelineatFuxingmentransferstation.Afteryoutransfer,takethebluelinethatisheadingnorthtowardsFuchengmen.

A:soItransferfromredtoblue,thenhowlongdoIridetheblue?

B:You'lltakethebluelineuntilyoureachXizhimen.That'sabigstation,sotherewilllikelybealotofpeoplegettingoffatthatstop.Youcantransfertothelightrailthere,you'llhavetoexitthesubwayandpresenttheunusedportionofyourcombinationtickettotheticketmaster,they'llgiveyouanewtickettouseonthelightrailsystem.

A:Itsoundssocomplicated!

B:No,notthereally,don'tworryaboutit,likeIsaidthere'llbealotofpeopletheredoingthesamethingthatyouaredoing,sojustfollowthecrowd,There'sonlyonedirectiontog