全国高考英语应用文写作训练之投诉信-PPT名师优质课获奖市赛课一等奖课件

投诉信全国高考英语应用文写作第1页informsb.通知某人order订货regretful遗憾work运转；运行takethetemperature测量温度interrupt干扰;打搅makeacomplaint投诉；埋怨anelectricfan风扇assistant助手；营业员【必备词语】第2页inarudemanner粗鲁地；态度恶劣地areasonableexplanation合理解释woolensweater羊毛衣makesbannoyed让某人烦恼servicenumber服务电话examine检验expectanearlyreply期待尽快回复promptattention即时关注【必备词语】第3页1.Themainproblemsareasfollows.主要问题以下。2.Therefore,Irequirethatyousendmeanewone.所以，我要求你发一个新给我。3.Ihatetosaythatthereissomethingwrongwithmymobilephone.我很遗憾地说，我手机有些问题。4.Takingintoaccountallthreefactorsabove,Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible.考虑到以上三个原因，我要求企业要为我尽快换一个新。【好句朗诵】第4页5.Butweareregretfultofindthatitcannotworknormally.不过，我们很遗憾地发觉它不能正常地工作。6.Yourpromptattentionandearlyreplywillbeappreciated.感激您即时关注和及早回复。7.IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.很抱歉打搅您，不过我必须投诉。8.Iamwaitingforareasonableexplanationandexpectinganearlyreply.我在等候一个合理解释，并期待及早回复。9.Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible?您能否尽快换一个新给我或者给我退款？【好句朗诵】第5页1.IreceivedsopoorservicethatIfeltIshouldbringittoyourattention.1.so改为such2.IthinkitmusthavesomequalityproblemsandIreallyannoyedaboutit.2.really前面加am【单句改错】每句只有一个错误3.ItmakesmesounsatisfiedthatIwanttochangeitandhavemymoneyback.3.and改为or第6页4.OnTuesday,February18,IwenttoyourstorelookforaT-shirt.4.look前面加to5.Ibelievethatyouwillconsiderthismatterseriousandmakeanefforttopreventtherecurrenceofthiskind.5.serious改为seriously【单句改错】每句只有一个错误6.Franklyspeaking,Iamnotpreparetotoleratethissituationanymore.6.prepare改为prepared第7页7.Iamregretfultoinformyouthattheheatingsystemintheroomstoppedworkingafewdayago.7.day改为days8.IfeelsorrytotroubleyoubutIhavetomakeancomplaint.8.an改为a【单句改错】每句只有一个错误第8页9.Thereasonformydissatisfactioniswhatit’snotthedouble-roomIordered.9.what改为that10.Underthiscircumstance,Ifinditdifficulttobestayinyourhotelanymore.10.删掉be【单句改错】每句只有一个错误第9页【湖北卷改编：投诉手机质量问题】假设你是李华，你购置了一部某外国企业生产手机，因有质量问题，要求该企业更换。请依据以下关键点，用英文写一封电子邮件。

关键点：

1.问题：手机不响铃，不能发短信；

该产品已售完，无法更换；

型号新，无配件，无法维修。

2.要求：企业应尽快给予更换。

参考词汇：配件sparepart【真题满分佳作赏析】第10页满分佳作（一）DearSir,

IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr,atTeleMallinWuhan,P.R.China.Icontactedthesaleswomanbuttheproblemofmymobilephonecouldnotbeeffectivelysolved.①Themainproblemsareasfollows:First,themobilephonedoesnotringandmessagescannotbesentout.Second,allthemobilephonesofthesamemodelweresoldout,soitisimpossibleformetoexchangeanewone.②Third,sincethephoneisanewmodel,therearenosparepartsavailable,andtherefore,itcannotbefixedatthelocalstore.Amobilephoneisaveryimportanttoolinmydailylife.③Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.

Thankyouforyourconsideration.Sincerelyyours,LiHua第11页满分赏析①主题句利用准确，注意follows不要遗漏s。②用到since引导原因状语从句和and并列句后therefore表示结果连词；available一词利用高级。③用到require后接虚拟语气宾语从句，从句动词用原形或者shoulddo，语气强烈。第12页满分佳作（二）DearSir,

IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr,

atTeleMallinWuhan,P.R.China.①Ihatetosaythatthereissomethingwrongwithmymobilephone.First,thephonebelldoesn’tringatall.What’sworse,itcan’tbeusedtosendshortmessagestoothers.Besides,becausetheproductherehasbeensoldout,thesalesmancan’tchangeitforme.Later,Iwenttohaveitrepaired.②However,Iwastoldthatthemodelcannotberepairedduetoalackofspartparts.③Takingintoaccountallthreefactorsabove,Irequestthatthecompanyshouldhaveachangeofitformeassoonaspossible.Thankyouforyourconsideration.Sincerelyyours,LiHua第13页满分赏析①用Ihatetosaythat…表示了作者也不想产品有问题而投诉，轻易引发收信人同感。②用被动语态，与整段信主语一致；在此没有必要强调谁通知我，或者双方都清楚是维修店员工，无需说出动作施动者，用被动语态恰当。③Takingintoaccountallthreefactorsabove(考虑到上述三个原因)，用作总结段，利用恰当；request后接了虚拟语气宾语从句。第14页作文翻译尊敬布朗先生， 我很高兴地告诉您，我们上周日订购冰箱在9月21日收到了。不过我们很遗憾地发觉这台冰箱无法正常运行。 使用这台冰箱几天之后，我们发觉在里面食物很快变质了。当我们测量里面温度时，迷惑地发觉温度在17℃，显著超出了0℃—9℃标准温度范围。 不用说，这个问题已经影响了我们正常生活。您能尽快派人过来维修一下吗？请即刻关注并尽快回复，不胜感激。您忠实用户李华【模仿翻译】第15页【模仿翻译】DearMr.Brown, IamgladtoinformyouthatthefridgeweorderedlastSundaywasreceivedonSeptember21.Butweareregretfultofindthatitcannotworknormally. Afterusingthefridgeforafewdays,wefoundthatthefoodkeptinitgotbadquickly.Whenwetookthetemperatureinit,wewereconfusedtofinditwasabout17℃,obviouslybeyondthestandardtemperaturebetween0℃and9℃. Needlesstosay,thisproblemhasinterruptedournormallife.Couldyoupleasesendamantorepairitinashorttime? Yourpromptattentionandearlyreplywillbeappreciated.Yoursfaithfully,LiHua第16页

【模拟真题1：投诉服务态度】假如你是李华，昨天在商场购置了一台电风扇，回家后发觉它不能运转。你回到店里与营业员交涉时该营业员对你态度恶劣，对你提出问题不予受理。请你为此向经理写一封投诉信。DearMananger, …Sincerelyyours,LiHua【全真考场】第17页

【模拟真题：投诉服务态度】DearMananger,IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.YesterdayIboughtanelectricfaninyourshop,butwhenIgothomeandturnediton,itdidn’twork.SoItookitbackandtalkedtotheassistantabouttheproblem.Tomysurprise,insteadofhelpingmesolvetheproblem,theman,inarudemanner,refusedtoexamineit.Generally,yourshopiswell-knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop.Iwasreallyupsettofindthatsuchathingshouldhaveoccurredinyourshop.Iamwaitingforareasonableexplanationandexpectinganearlyreply.Sincerelyyours,LiHua第18页

【模拟真题2：投诉衣服质量】假设你是李华，在一家网店购置了一件羊毛衫，昨天收到后发觉羊毛衫后背有个洞，你给卖家打了几次服务电话，对方电话却一直占线。请你给卖家MissMacleod写一封投诉信：1.要求对方换一件新羊毛衫或退款：2.问询对方怎样返还已经收到羊毛衫；3.期待对方尽快回复。DearMis