开放系统10863《管理英语(4)》期末机考真题及答案(第105套)

开放系统《管理英语(4)》期末机考真题及答案(第105套)（试卷号：10863，前5-10个题相同则整套相同，Ctrl+F查找更快捷，祝同学们取得优异成绩！）

第一大题、交际用语（单选题）1、----DoyoumindifIusevoucherstospendinarestaurant?

----（正确答案附试题后）.【AYes,please【BNotatall.Goahead【CNo,thankyou2、

----（正确答案附试题后）.【AIboughtitathalfprice

【BThanksforyourcompliment

【CNo,it'snotsogood3、

----（正确答案附试题后）.Ihavetofinishmyprojectrightnow.【ANo,noway【BYes,willdo【CSorry,Ican't4、----Howdidyourmeetinggoyesterday?

----（正确答案附试题后）【ANotsogood【BVerygood【CNothingspecial5、

----（正确答案附试题后）.【AYouareright【BNo,wecan'tdothat【CIthinkitwillkillourtime第二大题、词汇与结构（单选题）1Toreducetheskills.【Aproductivity【Bproducing【Cproduced2、Tobe（正确答案附试题后）

【Aeffectively【Beffective【Ceffect3、AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere后）tobepromotedintomanagementjobs.【Amorelikely【Bmorelikable【Cmoreunlikely4Inhighschool,Iamequallycomfortable（正确答案附试题后）【Atowork【Bworking【Cwork5、Ihavebeenveryluckytohavehad（正确答案附试题后）【Aterrific【Bterrible【Cterrifying6、Withouthisassistance,I（正确答案附试题后）【Awouldnothavecompleted【Bcouldnotfinish【Cshouldnotfinish7、Middlemanagersdirectly（正确答案附试题后）【Aliedin【Bliedto【Cliedwith8、Sheisveryadaptiveandsoon（正确答案附试题后）【Aadopted【Badapted【Caddicted9、Anagreementwasreachedonthe（正确答案附试题后）【Abasic【Bbase【Cbasis10、Theydependoneachothertosurvive.Inotherwords,theyare（正确答案附试题后）【Ainterwoven【Binterdependent

【C11（正确答案附试题后）【ADespiteof【BBecauseof【CRegardlessof12（正确答案附试题后）【ACompared【BCompare【CComparing13、Thetotalbudgethasbeen【Aallocate【Ballocates【Callocated14、Theworldlargestsearchenginecompanyprovidesafreesearchservice（正确答案附试题后）cangetrelevantresultsinaninstant.【Awiththat【Binwhich【Cwithwhich15、Theyhavecometotheconclusion（正确答案附试题后）【Athat【Bfor【Cwhich第三大题阅读理解（单选题）1、 Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.CommunicationisaboutAfailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we'regoingtoadance.”Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.

•Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwill

therewillbeasurplusofstocksandoverstaffing.•Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitheralossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.

especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.【单选题】 确答案附试题后）【ATomakesurethatthemessagesaresenttotherightreceivers【BTomakesurethatthemessagesarefullyunderstood.【CTomakesurethatthemessagesarecorrectlyunderstoodbytherightreceivers.【单选题】InthefamousBritishArmyCommanderstory,whichstepprobablywasrightincommunicationchain?（正确答案附试题后）【AConceiving.【BSending.【CReceiving.【单选题】WhatisChinesewhispers?【AWhowhispersinChinese.【BAgametopassmessagesaroundinawhisper.

【CChinesepeoplewhodon'tnormallytalkveryloudly.【单选题】 【ATherightinformationgoestotherightplace.【BAcompanygathersinformationfromunderstaffingdepartments.

【CThecorrectinformationwillbesentbytherightdepartment.【单选题】Accordingtothelastparagraph,whatresultwillbecausedbyhumanfailure?题后）【AIncreasingcreativityacrossdepartments.【BInadequatecommunicationbetweendepartments.【CIncreasingcustomercomplaints.第四大题、阅读理解（判断题）1、JackWelchLeadingOrganizationalChangeatGEWhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplex

organizationalstructurewithconsiderablybureaucraticrules.Oneofhisfirstchangeswastoinitiatestrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumber1or2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE'smanagers.OnesuchprogramwastheWork-Out（群策群力）theirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedchallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(会议主持人)helpedthesediscussions.Onthelastday,thesuperiorit,ortocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.companieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany'sperformance.【判断题】JackWelchretiredattheageof65.（正确答案附试题后）【AT【BF【判断题】JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.（正确答案附试题后）【AT【BF【判断题】IfthebusinesscouldnotmeetWelch'schangerequirements,itsmanagerhad3choices.答案附试题后）【AT【BF【判断题】TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE'smanagers.（正确答案附试题后）【AT【BF【判断题】TheWorkOutlastedaweek.【AT【BF第五大题写作（问答题）1、Writeacompositionofatleast100wordsonMyDreamJob.Yourwritingshouldincludefollowings:

(1)Position:customerservicerepresentative;(2)Ability:communicationandcustomerserviceskills;(3)Reason:anexpertintheproductlineandstrongrelationshipswithcustomers.（正确答案附试题后）

开放系统《管理英语(4)》期末机考真题及答案(第105套)（试卷号：10863，前5-10个题相同则整套相同，Ctrl+F查找更快捷，祝同学们取得优异成绩！）

第一大题、交际用语（单选题）1、----DoyoumindifIusevoucherstospendinarestaurant?

----（红色选项为正确答案）.【AYes,please【BNotatall.Goahead【CNo,thankyou2、

----（红色选项为正确答案）.【AIboughtitathalfprice

【BThanksforyourcompliment

【CNo,it'snotsogood3、----WillyouhelpmearrangeameetingwithMr.Brown,please?

----（红色选项为正确答案）【ANo,noway【BYes,willdo【CSorry,Ican't4、----Howdidyourmeetinggoyesterday?

----（红色选项为正确答案）【ANotsogood【BVerygood【CNothingspecial5、

----（红色选项为正确答案）.【AYouareright【BNo,wecan'tdothat【CIthinkitwillkillourtime第二大题、词汇与结构（单选题）1Toreducethe（红色选项为正确答案）skills.

【A【Bproducing【Cproduced2、Tobe（红色选项为正确答案）bethebasisoffeedbackaswellasofsettingfuturegoals.【Aeffectively【Beffective【Ceffect3、AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere答案）tobepromotedintomanagementjobs.【Amorelikely【Bmorelikable【Cmoreunlikely4、Inhighschool,Iamequallycomfortable（红色选项为正确答案）asamemberofateamindependently.【Atowork【Bworking【Cwork5、Ihavebeenveryluckytohavehad（红色选项为正确答案）【Aterrific【Bterrible【Cterrifying6、Withouthisassistance,I（红色选项为正确答案）【Awouldnothavecompleted【Bcouldnotfinish【Cshouldnotfinish7、Middlemanagersdirectly（红色选项为正确答案）【Aliedin【Bliedto【Cliedwith8、Sheisveryadaptiveandsoon（红色选项为正确答案）【Aadopted【Badapted【Caddicted9、Anagreementwasreachedonthe（红色选项为正确答案）【Abasic

【Bbase【C10、Theydependoneachothertosurvive.Inotherwords,theyare（红色选项为正确答案）【Ainterwoven【Binterdependent【Cinternational11【ADespiteof【BBecauseof【CRegardlessof12（红色选项为正确答案）【ACompared【BCompare【CComparing13、Thetotalbudgethasbeen（红色选项为正确答案）【Aallocate【Ballocates【Callocated14、Theworldlargestsearchenginecompanyprovidesafreesearchserviceuserscangetrelevantresultsinaninstant.【Awiththat【Binwhich【Cwithwhich15Theyhavecometotheconclusion（红色选项为正确答案）【Athat【Bfor【Cwhich第三大题阅读理解（单选题）1、 Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.CommunicationisaboutAfailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we'regoingtoadance.”Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplay

Whisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.

•Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwilltherewillbeasurplusofstocksandoverstaffing.•Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitheralossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.

especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.【单选题】 色选项为正确答案）【ATomakesurethatthemessagesaresenttotherightreceivers【BTomakesurethatthemessagesarefullyunderstood.【CTomakesurethatthemessagesarecorrectlyunderstoodbytherightreceivers.【单选题】InthefamousBritishArmyCommanderstory,whichstepprobablywasrightincommunicationchain?（红色选项为正确答案）【AConceiving.【BSending.【CReceiving.【单选题】WhatisChinesewhispers?【AWhowhispersinChinese.【BAgametopassmessagesaroundinawhisper.

【CChinesepeoplewhodon'tnormallytalkveryloudly.【单选题】 【ATherightinformationgoestotherightplace.【BAcompanygathersinformationfromunderstaffingdepartments.

【CThecorrectinformationwillbesentbytherightdepartment.【单选题】Accordingtothelastparagraph,whatresultwillbecausedbyhumanfailure?确答案）【AIncreasingcreativityacrossdepartments.

【B【CIncreasingcustomercomplaints.第四大题、阅读理解（判断题）1、JackWelchLeadingOrganizationalChangeatGEWhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.Oneofhisfirstchangeswastoinitiatestrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumber1or2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE'smanagers.OnesuchprogramwastheWork-Out（群策群力）theirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedchallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(会议主持人)helpedthesediscussions.Onthelastday,thesuperiorit,ortocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.companieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany'sperformance.【判断题】JackWelchretiredattheageof65.（红色选项为正确答案）【AT【BF【判断题】JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.（红色选项为正确答案）【AT【BF【判断题】IfthebusinesscouldnotmeetWelch'schangerequirements,itsmanagerhad3choices.选项为正确答案）【AT【BF【判断题】Therestructuringwen