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外贸业务的英文书信经典实用引:工作之余,最近整理了一点关于外贸业务的有关资料,仅供初入外贸的同行们参考!1.向长期客户推销新产品Iencloseanillustratedsupplementtoourcatalogue.Itcoversthelatestdesignswhicharenowavailablefromstock.Wearemostgratifiedthatyouhave,forseveralyeas.Includeaselectionofourproductsinyourmail-ordercatalogues.Theresultingsaleshavebeenverysteady.Webelievethatyouwillfindournewdesignsmostattractive.Theyshouldgetaverygoodreceptioninyourmarket.Onceyouhavehadtimetostudytheupplement,pleaseletusknowifyouwouldliketotakethematterfurther.Wewouldbeveryhappytosendsamplestoyouforcloserinspection.Foryourinformation,weareplanningarangeofclassicalEnglishdinnerserviceswhich,shoulddowellintheNorthAmericanmarket.Wewillkeepyouinformedonourprogressandlookforwardtohearingfromyou.
随函寄奉配有插图的商品目录附页,介绍最新设计的产品。贵公司的邮购目录多年来收录本公司产品,产品销售成绩理想,特此致以深切谢意。最新设计的产品巧夺天工,定能吸引顾客选购。烦请参阅上述附页,需查看样本,请赐复,本公司乐意交劳。本公司现正设计一系列款式古典的英国餐具,适合北美市场需求。如感兴趣,亦请赐知。愿进一步加强联系,并候复音。
2.为商贸指南兜揽广告
Thankyouforyourbusiness.Youarecurrentlyrepresentedinourdirectory.ThisistheonlydirectoryofitskindwhichreachesallcompaniesinthebuildingandconstructionindustryintheUK.Advertisinginourdirectorywasawisemoveonyourpart.WearecurrentlycompilinganeweditionofthedirectorywhichwillbepublishedinApril1995.TheneweditionwillbeexpandedtoincludemajormanufacturersofplumbingequipmentintheEuropeanCommunity.Forpropercoverageinthedirectory,yououghttoappearinmorethanonecategory.Ifyoudooptforamultiplelisting,youwillbeabletobuyspaceinadditionalcategoriesathalfprice.Youcanbeassuredthattheneweditionwillbeonthedesksofallthemajordecisionmakersinthebuildingandhardwaretrades.Pleasecompletetheenclosedformandreturnitwiththeappropriatefee.Thanksagainforyourbusiness.衷心感谢惠顾。贵公司商号已刊登在本公司的商贸指南中。该指南乃唯一覆盖英国全部建筑公司的刊物,在此刊登广告确是明智之举。现下筹备1998年4月版的贸易批南,新版会罗列欧洲贡同体的主要铅管业制造商。为达到出色的宣传效果,贵公司宜考虑在不同类别刊登广告。如蒙惠顾,除首个广告外,其余类别的广告将可获半价优惠。该指南将分送给所有建筑公司和五金器具公司主管。烦表填妥随附表格,连同广告费用一并寄回。专此盼候佳音。
3.请求客户作推荐人
Thankyouforyourletterof2November.Wearedelightedtohearthatyouaretopleasedwiththerefurbishmentofyourhotel.Asyourknow.inourlineofwork,wedependongood,reportsaboutourprojectstowinfurtherbusiness.Ourclientsalwaysshoparoundandlookforreferencesbeforecommittingthemselves.Withyourpermission,wewouldliketouseyourhotelasareferencewhenwediscusssimilarrefurbishmentsinthehotelindustry.Wouldyouagreetooursuggestingthatfutureclientsshouldcallyou?Itwouldalsobemosthelpfulifwecouldoccasionallybringaclienttolookatyourhotel.Wewould,ofcourse,stayovernightatleast.I'llcallyounextweektohearyourreaction.Thanksagainforyoukindwords.从11月2日的来函得悉阁下对贵饭店的整修感到满意,此消息对本公司实是一鼓励。设计行业重视声誉,客人在选择设计公司时必然会有所比较。如蒙允许,本公司欲请贵饭店作推荐人,证明有关整修的质素。未知可否让其他客户来电垂询?此外,如获允准间或联同客户前来参观贵饭店整修,定必有莫大帮助。当然,本公司会预订房间,至少留宿一晚。4.通知客户价格调整Weencloseournewcatalogueandpricelist.Therevisedpriceswillapplyfrom1April1997.Youwillseethattherehavebeennumberofchangesinourproductrange.Anumberofimprovedmodelshavebeenintroduced.Outrangeofwashingmachineshasbeencompletelyrevamped.Manypopularlines,however,havebeenretainedunchanged.Youwillbeawarethatinflationisaffectingindustryasawhole.Wshavebeenaffectedlikeeveryoneelseandsomepriceincreaseshavebeenunavoidable.Wehavenot,however,increasedourpricesacrosstheboard,Inmanycases,thereisasmallpriceincrease,butinothers,noneatall.Wecanassureyouthatthequalityofourconsumerdurableshasbeenmaintainedatahighstandardandthatourservicewillcontinuetobefirstclass.Welookforwardtoreceivingyourorders.谨谢上新的商品目录和价格表。修订价格定于1997年4月1日起生效。产品系列有一大革新,增加了不少改良的型号,扒出一系列新款的洗衣机,但许多款的开动号仍保持不变。通货膨胀影响整个工业连带令货品价格上涨。虽然如此,本公司并未全面提升价格,调整幅度亦不大。本公司坚守一贯信念,务求出产优质之耐用消费品,迎合顾客的需要。谢谢贵公司多年惠顾,盼继续合作。5.说明价格调整原因
Iencloseournewpricelist,whichwillcomeintoeffect,fromtheendofthismonth.Youwillseethatwehaveincreasedourpricesonmostmodels.Wehave,however,refrainedfromdoingsoonsomemodelsofwhichweholdlargestocks.Wefeelweshouldexplainwhywehaveincreasedourprices.Wearepaying10%moreforourrawmaterialsthanwewerepayinglastyear.Someofoursubcontractorshaveraisedtheirbyasmuchas15%.Asyouknow,wetakegreatprideinourmachinesandarejealousofthereputationforqualityanddependabilitywhichwehaveachievedoverthelast40years.Wewillnotcompromisethatreputationbecauseofrisingcosts.Wehope,thereforedecidedtoraisethepriceofsomeofourmachines.Wehopeyouwillunderstandourpositionandlookforwardtoyourorders.现谨附上本公司新价格表,新价格将于本月底生效。除了存货充裕的商品外,其余大部分货品均已调升价格。是次调整原因是原材料价格升幅上涨10%□,一些承包商的价格调升到15%。过去40年,本公司生产的机器品质优良、性能可靠。今为确保产品质量,唯有稍为调整价格。上述情况,还望考虑。愿能与贵公司保持紧密合作。
6.回复感谢信Wegreatlyappreciateyourletterdescribingtheassistanceyoureceivedinsolvingyourair-conditioningproblems.Wearenowinourfiftyyearofoperation,andwereceivemanyletterslikeyourindicatingahighlevelofcustomersatisfactionwithourinstallation.Wearepleasedthatourtechnicalstaffassistedyousocapably.Wewouldlikeyoutoknowthatityouneedtocontactusatanytimeinthefuture.Ourengineerswillbeequallyresponsivetoyourrequestforassistance.Ifwecanbeofservicetoyouagain,pleaseletusknow.Thankyouagainforyourverykindletter.承蒙来信赞扬本公司提供的空调维修工程服务,欣喜不已。五年前开业至今,屡获客户来函嘉奖,本公司荣幸之至。欣悉贵公司识技术人员的服务,他日苛有任何需要,亦请与本公司联络,本公司定当提供优秀技师,竭诚效劳。在此谨再衷心感谢贵公司的赞赏,并请继续保持联络。
7.请客户征询其它公司Thankyouforyourenquiryof5Mayconcerningsilkblouses.WeregrettosaythatwedonotmanufactureclothingtoyourowndesignstothehighestEuropeanstandards:SwanTextilescorporationTheindustrialzoneShekouWesupplythefactorwithalltheirsilkmaterials,Iencloseaswatchofourstockmaterialsforyourexamination.Shouldyoudesireanyofthesesamplesmadeupintofinishedproducts,wecansupplytheswanfactorywiththem.Wehopethatthiswillbeofhelptoyouandwishyoueverysuccessinyourbusinessdealings.谢谢5月5月日来函查询关于纡绸罩衫的事宜。本公司只生产纡绸布料,供应纺织品批发商和制造厂家,并没有制造成衣,因而未能接受贵公司订货,谨致万分歉意然而,本公司乐意推荐本地一家生产优质男装的工厂,相信可按贵公司设计的款式制造符合欧洲最高标准的服装:蛇口工业区天鹅纺织品公司。该厂的丝绸布料全由本公司供应,随函了什样本以供查阅,如贵公司认为适合,本公司乐意负责供应所需布料。愿上资料对贵公司有所帮助。谨祝生意兴隆,事事顺达。
8.改善服务Thankyouforyourletterof26January.Iapologizeforthedeliveryproblemsyouhadwithuslastmonth.Ihavehadameetingwithourproductionandshippingmanagerstoworkoutabettersystemforhandlingyouraccount.Weknowwemadeamistakeonyourlastorder.Althoughwereplaceditforyou.wewanttomakesureitdoesnothappenagain.Wehavedevisedtheenclosedchecklisttouseforeachofyourfutureorder.Itincludesyourfirm'sparticularspecifications,packingrequirementsandmarkinginstructions.Ibelievecanserviceyourcompanybetterandhelpyouoperationsrunmoresmoothlywiththissafeguard.Pleasecontactusifthereareanyadditionalpointsyouwouldlikeustoinclude.感谢1月26日来信。对上月贵公司更换所需货品,唯恐类似事件再发生,本公司生产、运输和出口部经理已商议制订更有效方法处理贵公司事务,并为此特别设计清单。随信奉上该清单,供贵公司今后订货之用。当中包括特殊规格、包装要求和樗说明等栏目,相信此举有助本公司提供更佳服务,促进双方合作。如欲增设任何栏目于该清单上,恳求惠示。
9.拒绝客户的要求Thankyouforyourenquityof25August.Wearealwayspleasedtohearfromavaluedcustomer.Iregrettosaythatwecannotagreetoyourrequestfortechnicalinformationregardingoursoftwaresecuritysysytems.Thefactis,thatmostofourcompetitorsalsokeepsuchinformationprivateandconfidential.Isincerelyhopethatthisdoesnotinconvenienceyouinanyway.Ifthereisanyotherwayinwhichwecanhelp.donothesittetocontactusagain.8月25日信收悉,谨此致谢。来信要求本公司提供有关软件保密系统的技术资料,但鉴于同行向来视该等资料为机密文件,本公司亦不便透露,尚祈见谅。我真诚地希望这样不会对贵公司造成不便。如需本公司协助其他事宜,欢迎随时赐顾垂询。祝业务蒸蒸日上!
10.应付难办的客户Wehavebeendoingbusinesstogetherforalongtimeandwevalueourrelationshipoflate,wehavenotbeenabletoprovidethekindofservicewebothwant.Theproblemisthatyourpurchasingdepartmentischangingordersaftertheyhavebeenplaced.Thishasledtoconfusionandfrustrationforbothofourcompanies.Inseveralinstances.youhavereturnedgoodsthatwereoriginallyordered.Tosolvetheproblem,Iproposethatonreceiptofanorder,oursalesstaffcontactyoutoverifyit.Ifyoudecideonanychanges,wewillamendtheorderandfaxyouacopysothatyoucancheckit.Itrustthissystemwillcutdownondelaysanderrors,andallowouroperationstorunsmoothly.
承蒙多年惠顾,本公司感激万分。然近来合作出现问题,令服务水准未能符合对方要求,本公司为此提忧不已。贵公司采部发出定单后,再三更改内容;更有甚者,屡次退回订购之货品,导致了双方公司工作中的混乱和困惑。为避免问题日趋严重,特此在接到定单后,由本公司销售人员与贵公司复核。若需作出改支,本公司把定单修改后电传副本,供贵公司查核。盼望上述办法经受减少延误,促进双方业务发展。
11.祝贺新公司成立
IthasjustcometoourattentionthatyouhavelatelyopenedyournewEuropeanheadquartersinBrussels.Congratulationsonyourboldventure.Asyouknow,ourcompanieshavehadalongbusinessassociationintheUK.WelookforwardtocollaboratingwithyouinyourEuropeanventure.Pleaseletusknowifwecanbeofanyassistancetoyou.Wewillbedelightedtohelp.Wewishyoutheverybestofluckandaprosperousfuture.
12.非正式的预约要求Couldwemeetsometimethismonthtodiscussthehypermarketproposal?Wewanttomakedecisionbythebeginningofnextmonth.Wewouldverymuchliketohearyourthoughtsbeforewemakeanydefiniteplans.Couldyouchooseavenueforthemeeting?IcanflytoLondonanytime,PerhapsyouwouldpreferLyonorParis?Ileaveittoyoutochoose.Ilookforwardtoseeingyouagain.您好!未知能否于本月会面,商谈有关特大自助市场的建议呢?我们准备于下月初作出最后决定。在未订下明确计划之前,希望能咨询的意见。敢问能否选定会面地点?在伦敦、巴黎或里昂商谈都可以,悉随尊便。期待与您见面。
13.物色代理商
Ourcompanymanufacturesarangeofprintingpressesthatareusedsuccessfullybycompaniesinover20countries.Aproductspecificationbrochureisenclosed.Weareconsideringexpandingourproductstonewmarketsandwewouldappreciateyouassistance.Inparticular,wewouldliketoidentifythebestagentswhoarecurrentlyservingtheprintingindustryinyourregion.Wearelookingfororganizationswhichconducttheirbusinessinatrulyprofessionalmanner.Theymustbefullyconversantwiththetechnicalsideoftheprintingindustryandhaveacomprehensiveunderstandingofallthefeaturesofthelinest6heyrepresent.Wewouldbeverygratefulifyoucouldtakeafewmomentstosendusthenamesofthreeorfourorganizationsthatmatchourrequirements.Weshallthencontactthemtoexplorethepossibilityofestablishingamutuallyacceptablebusinessrelationship.Thankyouverymuchforyourtimeandconsiderationinthismatter.本公司生产的一系列印刷机,获二十多个国家的公司采用。随函附上产品规格说明书,谨供参考。现为该产品开拓新市场,希望得知贵地区从事印刷工业的代理商资料。如蒙贵公司协助,将不胜感激。如能拨冗寄来数个符合上述要求代理商商号,则感激不尽。本公司将与其联系,研究能否建立互惠互利折业务关系。右蒙惠告,不胜感荷!
14.欢迎新代理商
Iwouldliketowelcomeyoutoourorganization.Weareverypleasedtohaveyouonourream.Iknowthatyouwillbeequallyproudofourproducts.OurEuropeansalesRepresentative,AntoineGerin,willbeintouchwithyouatregularintervals.Pleasefeeltocallhimanytimeyouhaveaproblem,IfIcanregularintervals.Pleasefeelfreetocallhimanytimeyouhaveaproblem.IfIcaneverbeofservice,pleasecallme.IamplanningatriptoFrancenextmonth,andIamlookingforwardtomeetingyou.Inthemeantime,thebestofluckwithourproductline.欢迎加入本公司成为我们的一分子。相信您也会以本公司的产品为荣。欧洲销售代理安东尼.格林会定期与联络,遇有问题可与他商讨。若有其他需要,欢迎向我提出。下月我将赴法国一游,期望能与您会面。谨祝产品销量节节上升。
15.要求约见Wouldyoubeinterestedinstockingaradicalnewdepartureinlaptopcomputers?Iwouldverymuchliketobriefyouonthisgreatinnovation.Couldwemakeanappointment?Themachineisthesamesizeasmostlaptopsbutcomeswithsometotallynewfeatures.Theretailpricewillundercutitsnearestcompetitorbyatleast20%.IshallbeintheUKfrom1Septemberto20October.Ifyouwouldliketoknowmore,justfaxortelexme.贵公司有没有考虑配置最新型号的手提电脑?本公司诚意推介该崭新产品,盼能预约时间作一介绍。该电脑体积和同类电脑相仿,但配备多项先进功能。其零售价较同类产品便宜20%以上。本人将于9月1日至10月20日逗留英国。如蒙拨冗了解该产品资料,烦请函复。16.拒绝约见
Thankyouforyourletterof7Julyregardingyournewlaptopcomputer.Iregrettosaythatwecannotagreetoyourrequestforanappointment.Wecurrentlyhavethesoleagencyforanothercomputercompany,Underthetermsofthecontract,Wearebarredfromstockinganyothercompany'sproducts.Thesoleagencycomesunderreviewinsixmonths'time.Contactusthenandwemaybeabletoconsideryournewproduct.7月7日有关新型号手提电脑函收悉。本公司暂未能安排会面,深感歉意。现时正为另一家电脑公司提任独家代理,根据合约条款,不得销售别家电脑公司的产品。该代理权将于六个月后期满。届时烦请再作联系,共商贵产品代理事宜。
17.同意约见Thankyouforyourletterof15September.InotethatyouwillbeintheUKduringthewholeofNovember.Wearequiteinterestedbythefashionknitwearillustratedinyourcatalogue.AsafashionChain.WemightconsiderhavingsomeofourowndesignsmanufacturedinChina.Pleaseletmeknowwhenyouwouldliketocallonus.Theweekbeginning6Novemberwouldsuitmebest.Ilookforwardtomeetingyouanddiscussingthismatter.炮感谢蚕9月卡15阵日的壁来信奉。欣伴闻阁树下将芒于1棋1月颠逗留叙伦敦童一个智月,玩望到考时能羞拨冗义相会艰。本迹公司非对贵冻公司踩商品居目录低中的忧针织委时装汤深感迷兴趣晶。现渣正研峡究设庙计款赴式,掉在中针国制绘造后紫寄本豆公司稍时装确连锁秤店发形售。多如期能于废11济月6崖日或蓄其后忧数天暗抽空颗来访观,当冤感激弊不尽拒。惩期待脊与您辫会面孝,商扩讨有凤关事厉宜。林踏梁誉1岭8.疤请求名建立波商业疤关系精逢汤Ro肠ge缸rs葬C以he呜mi胞ca复l来Su晒pp协ly雄C杏o.层1销0E买.2姐2S颠tr驴ee朵t括Om默ah键a8桶,N飘eb渡G烧en反tl驰em务en微:上We崇h春av潮e脚ob宗ta吵in氧ed局y鱼ou盏r犬na暴me比a静nd桐a险dd沿re领ss卵f迟ro类m烤A去ri伟st嚷o群Sh五oe谈s,除M漠il书an希,姨a仰nd爽w牌e摸ar走e膊wr雀it删in愉g奥to狱e厌nq罩ui哭re膨w叙he戏th凳er妥y知ou括w兆ou泥ld岗b艇e察wi奋ll横in锯g毕to运e旦st延ab渡li桨sh鼠b仗us谎in虎es颤s凉re渠la梢ti巴on拖s衡wi演th吹u赞s.险W菊e议ha贞ve妹b昏ee遇n核im辟po钳rt顽er赚s码of也s洗ho遣es港f司or奥m填an题y巴ye新ar勾s.泳A晴t湿pr膛es躁en伏t,姓W胜e邻ar启e滥in陪te生re摧st肝ed流i钢n窗ex因te烧nd炉in沫g奏ou壶r,家r订an思ge河a按nd疫w肠ou荡ld知a孙pp方re救ci父at灶e姐yo为ur秃c薯at抬al葡og较ue那s腐an纹d哀qu余ot版at报io狱ns佣.I串f砌yo牲ur蜂p吩ri承ce找s教ar蚂e紧co右mp竿et雷it王iv扭e逼we嗽w蒙ou扒ld宽e墙xp海ec雷t管to柄t撇ra虽ns萄ac仪t管a丝si厕gn增if豆ic抓an冻t哪vo毅lu虫me复o梨f行bu舱si收ne悬ss乌.穴We怕l大oo钻k寻fo选rw振ar要d贷to残y粗ou赠r粥ea庙rl愿y管re魂pl宁y.晶葡祝Ve嘴ry经t芬ru京ly台y肾ou准rs吉泪自米动兰职缺权里滨斯托忌鞋类忍公司闸取得俱贵公嫩司和互地址蔽,特执此修竿函,运祈能涉发展很关系蛾。多只年来保,本压公司滑经营损鞋类混进口锄生意铁,现尚欲扩泽展业筛务范徒围。屋盼能劫惠赐河商品萄目录踢和报晚价表丝。围如价塌格公膀道,新本公凤司必绳大额孟订购编。恩烦请胀早日滔赐复肢。串此致肆缩卖19婚.回抬复对占方建边立商否业关携系的敢请求村妈荒Th命an垂k锤yo度ur勉f府or致y溪ou昌r释le降tt兵er要o截f掘th壁e窄16败th样o秧f返th万is歌m必on赚th戏.虏We陆s马ha哨ll预b昌e网gl贸ad陪t召o湖en近te惨r钞in露to饼b摊us禁in带es推s剃re参la诚ti估on相s终wi栗th尚y艘ou计r骂co移mp森an佣y.锯I毙n定co扯mp教li跟an蜜ce翼w刺it它h盯yo刑ur景r争eq毅ue杆st劝,放we禽a晚re厚s豆en漠di春ng傲y岸ou李,丛un待de己r均se平pa贪ra退te容c颜ov液er酷,伶ou条r兔la攀te袜st规c营at删al最og禽ue按a战nd丙p雪ri殖ce全l稍is祖t绞co华ve厌ri趣ng刚o英ur鞠e山xp隶or端t饰ra套ng魔e.怪P袭ay有me务nt秤s盟ho卵ul棋d研be监m增ad鸡e贫by陕i卸rr元ev站oc个ab散le贞a宵nd命c挣on凤fi咏rm简ed佛l谷et按te葡r牢of抖c兰re形di暖t.蝶S用ho雨ul跌d凳yo醋u弄wi慧sh铃t关o劲pl午ac柴e财an南o妈rd芹er秘,梅pl寿ea沈se涌t芬el赴ex沸o焦r芽fa辫x沾us寿.稠参本月商16惜日收倍到有粒关商害务关粘系的渔来函放,不肿胜欣肤喜。坐谨遵苹要求芹另函惧奉上老最新喝之出序口商纳品目耻录和按报价某单。况款项振烦请弃以不谁可撤盛销保涝兑之乐信用麻状支贸付。院如欲希订货套,请逐电传粉或传铲真为犁盼。闪此正致哗敬礼忙消厕
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优复叼23葵.借怕引荐轨建立衣业务般关系俩处鬼
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24.邀请参观贸易展览会
Manythanksforyourletterandenclosuresof12September.WewereveryinterestedtohearthatyouarelookingforanUKdistributorforyourteachingaids.Wewouldliketoinviteyoutovisitourbooth,no.6,atnextmonth'sLondonToyFair,atEarl'scourt,whichstartson2October.Ifyouwouldliketosetupanappointmentduringnonexhibithallhourspleasecallme.Icanthenarrangeforoursensorstafftobepresentatthemeeting.Welookforwardtohearingfromyou.多谢9月12日的来信和附件。获悉贵公司有意物色英国销售商推广教学辅助设备,甚感兴趣。本公司将于10月2日于厄尔大楼举行的耸敦玩具商品交易会上展示产品,诚邀贵公司派员参观设于46号之摊位。如能安排于非展出时间面谈,烦请电复。定必委派高层人员赴会。本公司深知贵公司产品精美质优,希望能发展互惠之业务。特此奉告,并候复音。
25.与过去有贸易往来的公司联系
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