酒店英语常用会话

酒店英语常用会话·前厅和客房部用语1、Have

you

a

reservation?您预定过了吗？2、May

I

know

your

name

and

room

number?您能告诉我您的名字与房间号吗？3、Here

is

your

room

key.给您房间钥匙。4、Please

pay

at

the

cashier’s

desk

over

there.请去那边帐台付款。5、Are

these

your

baggage?这些是您的行李吗？May

I

take

them

for

you?我来帮您拿好吗？6、Housekeeping,

may

I

come

in?客房服务员，我可以进来吗？7、Leave

your

laundry

in

the

laundry

in

the

laundry

bag

behind

the

bathroom

door.请把要洗的东西放在浴室门后的洗衣袋中。8、I

hope

I’m

not

disturbing

you.我希望没有打扰您。9、One

moment,

madam.

I’ll

bring

them

to

you

right

away.等一会儿，夫人。我马上送来。10、I’ll

send

for

an

electrician(

doctor...)我给您请电工（大夫……）。餐饮部：11、Sit

down,

please.

Here

is

the

menu.请坐，给您菜单，先生。May

I

take

your

order,

sir?您要点菜吗？12、What

would

you

like

to

have,

coffee

or

tea?您要喝咖啡还是茶？13、Would

you

like

to

have

any

wine

with

you

dinner?您用餐时要喝点酒吗？14、Service

hours

are:（餐厅）供应时间是：7:00a.m.to

9:00a.m.for

breakfast.早餐7点到9点。11:30a.m.to1:

30p.m.for

lunch.午餐11点半到1点半。6:30p.m.to

8:30p.m.for

dinner.晚餐6点半到8点半。15、Here

is

the

bill.

Please

sign

it.这是您的账单，请签字。

Daily

Service

日常服务-(Knocking

at

the

door.)-(敲门。)-May

I

come

in?-我可以进来吗?-Come

in,please.-请进。-Please

don’t

come

in.-请不要进来。-Just

a

moment(a

minute),please.-请稍等一下。-I’m

sorry

to

disturb

you.May

I

clean

the

room,sir?-对不起打扰你了，我来打扫一下房间好吗?-All

right.Come

in,please.-好的，请进来。-Please

clean

it

when

I

am

out.-我马上要出去，请等一会儿打扫。-May

I

change

the

water

of

the

thermos

now?-我现在可以换水吗?-Yes,please.-请换吧。-Some

of

my

friends

will

come

and

see

me

this

afternoon.Will

you

please

give

me

some

more

hot

bottles

and

tea

cups?-下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well,we’ll

send

tea

into

the

room

when

the

visitors

come.-好，客人来访我们会端茶进来的。-By

the

way,is

there

any

mail

for

me?-顺便一下，有我的邮件吗?-No.If

there

is,I’ll

give

it

to

you

in

time.-没有。如果有的话，我会及时给你送来的。-Why

did

you

come

in

without

my

permission?-你为什么没经我允许就进来了?-It’s

my

negligence.I

beg

your

pardon.-我疏忽了，请你原谅。-I

come

and

make

the

bed.Shall

I

do

it

now

or

later?-我来做夜床，你看是现在做还是等会儿做?-Since

you

have

come,you

may

do

it

now?-既然来了，现在就做吧。-Here’s

your

clean

laundry.you’d

better

check

it.-衣服洗好了，请您过目。-I

am

collecting

the

fee

of

the

long

distance

call.-我来收长途费。-This

is

the

bill

for

the

room

rent

of

half

a

day.-这是补半天房金的帐单。-Here

is

a

telegram

for

you.-这儿有一封你的电报。-Why

is

it

unsealed?-它怎么被拆开了?-Because

there

is

no

name

of

the

receiver

on

the

envelope,therefore

the

clerk

unsealed

it

in

order

to

find

out

the

name

of

the

receiver.-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。-Have

you

lost

anything

today,sir?-先生，你今天丢过什么东西吗?-Yes,a

wallet.I’m

looking

for

it

now.-丢了一只皮夹子，我正在找呢。-What

is

there

in

the

wallet?-皮夹子里有些什么?-My

daughter’s

photo

and

some

money.-有一张我女儿的照片，还有一些钱。-Look,is

this

wallet

yours?-看，这只皮夹子是不是你的?-Yes,it’s

mine.Thank

you

ever

so

much.-是我的，太感谢你了。-I

want

to

borrow

China

Daily

of

these

days.-我要看这几天的《中国日报》。-Please

get

some

copise

of

China

Pictorial

for

me.-请拿几份《中国日报》给我。-Please

bring

some

chairs

for

me.-请拿几把椅子来。-Please

get

me

some

soap.-卫生间的肥皂要添了。-The

slippers

are

wornout.Change

them

for

me,please.-拖鞋坏了，请给换一双。-Get

a

hot-water

bottle,please.-请拿一只热水瓶给我。-I

feel

a

bit

cold

when

I

sleep.Please

get

me

a

blanket.-我睡得有点冷，请给我加一条毯子。-I

need

another

pillow.-我需要加一只枕头。-All

right,I’ll

get

it

for

you

right

away.-好的，我就去拿。-Just

a

moment,I’ll

do

it

right

now.-请稍等一下，我马上给你办好。-Excuse

me.-对不起。-I

beg

your

pardon.-请你原谅。-Pardon

me

for

interrupting.-对不起打扰你们了。-Please

excuse

me

for

coming

so

late.-请原谅我来迟了。-I’m

sorry

I

was

so

careless.-很抱歉我太粗心。Executive

Officet行政办公室2．

Human

Resources

Dept.人力资源部3．

Front

Office前厅部4．

Housekeeping

Dept.管家部5．

Food

&

Beverage

Dept.餐饮部6．

Recreational

Dept.康乐部7．

Financial

Dept.财务部8．

Sales

Dept.市场营销部9．

Security

Dept.保安部10．

Engineering

Dept.工程部11．

Waiting

list等候名单12．

Average

room

rate平均房价13．

DND=Do

Not

Disturb请勿打扰14．

VIP=Very

Important

Person贵宾15．

Package包价服务16．

No-show订房不到17．

Message留言18．

Cancellation取消19．

Walk-in无预订散客20．

Morning

call叫醒服务21．

Complain投诉22．

Over

booking超额预订23．

OOO=Out

of

Order维修房24．

Lost

and

found

失物招领25．

Room

status

房间状态26．

Check

in

登记入住27．

Check

out

结帐离店28．

Reservation预订29．

Reception接待30．

Operator总机话务员31．

Business

centre商务中心32．

DDD=Domestic

Direct

Dial国内直拨33．

IDD=International

Direct

Dial国际直拨34．

LDD=Local

Direct

Dial市话35．

Suite套房36．

Standard

room标准间37．

Double

room大床间38．

Mini-bar小酒吧39．

Laundry

service洗衣服务40．

Room

service送餐服务41．

Menu菜单42．

PA=Public

Area公共区域43．

DJ=Disk

Jockey音控员44．

Tips=To

Insure

Prompt

Service小费45．

AM=Assistant

Manager大堂副理总经理

general

manager

外方总经理

Expatriate

General

Manager副总经理

deputy

general

manager财务总监

Finance

Controller销售总监

Director

of

Sales市场总监

Director

of

Marketing客务总监

Director

of

Rooms

Divsion行政总厨

Executive

Chef部门经理

department

manager;division

manager;section

manager经理助理

assistant

manager主管

supervisor领班

captain总台接待英语(酒店前厅常用英语)

1．I’dliketobookadoubleroomforTuesdaynextweek．下周二我想订一个双人房间。

2．What’sthepricedifference？两种房间的价格有什么不同？

3．Adoubleroomwithafrontviewis140dollarspernight，onewitharearviewis115dollarspernight．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4．IthinkI’lltaketheonewithafrontviewthen．我想我还是要阳面的吧。

21．Thereisashoponthegroundfloor．一楼有个商店22．ItsellsbothChineseandforeigncigarettes．在那儿可买到中国香烟和外国香烟。

23．CanIalsogetsomesouvenirsthere？也可以买到纪念品吗？

24．Thereisacountersellingallkindsofsouvenirs．有个柜台出售各种各样的纪念品。

25．Excuseme，whereistherestaurant？劳驾，请问饭厅在哪儿？

26．WehaveChineserestaurantandawestern－stylerestaurant．Whichonedoyouprefer？我们有中餐厅和西餐厅，你愿意去哪个？27．I’dliketotrysomeChinesefoodtoday．今天我想尝尝中国菜。

5．Howlongwillyoubestaying？您打算住多久？

6．We’llbeleavingSundaymorning．我们将在星期天上午离开。

7．AndwelookforwardtoseeingyounextTuesday．我们盼望下周二见到您。

8．I’dliketobookasingleroomwithbathfromtheafter-noonofOctober

4tothemorningofOctober10．我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。

9．Wedohaveasingleroomavailableforthosedates．我们确实有一个单间，在这段时间可以用。

10．Whatistherate，please？请问房费多少？

11．Thecurrentrateis＄50pernight．现行房费是50美元一天。

12．Whatservicescomewiththat？这个价格包括哪些服务项目呢？

13．Thatsoundsnotbadatall．I’lltakeit．听起来还不错。这个房间我要了。

14．Bytheway，，I’dlikeaquietroomawayfromthestreetiftheispossible顺便说一下，如有可能我想要一个不临街的安静房间。

15．Welcometoourhotel．欢迎光临。

16．Soyouhavegotaltogetherfourpiecesofbaggage？您一共带了4件行李，是不是？

17．Letmehaveacheckagain．让我再看一下。

18．TheReceptionDeskisstraightahead．接待处就在前面。19．Afteryou，please．你先请。

20．Excuseme，wherecanIbuysomecigarettes？劳驾。我到哪儿可买到香烟？9．We

do

have

a

single

room

available

for

those

dates．

我们确实有一个单间，在这段时间可以用。10．

What

is

the

rate，

please？请问房费多少？11．The

current

rate

is＄

50

per

night．现行房费是50美元一天。12．

What

services

come

with

that？这个价格包括哪些服务项目呢？

13．That

sounds

not

bad

at

all．

I’ll

take

it．听起来还不错。这个房间我要了。楼层）Laundry洗衣Mini-bar/Refrigerator冰箱Ice冰块Cocacola可乐Mineralwater矿泉水Cigarette香烟Sugar方糖Coldwater凉开水Hanger衣架ElectricKettle电水壶Glass水杯Cup瓷茶杯TelephoneBook本HairDrier电热吹风机Washed水洗Damage毁坏，损坏Compensate赔偿，补偿DryCleaned干洗Pressed/Iron熨烫Slipper拖鞋Soap香皂Newspaper报纸ToiletPaper卫生纸Towel毛巾BathTowel浴巾FloorTowel地巾SmallTowel方巾Tea茶叶Beverage饮料TelephoneTVcontroller遥控器Hanger衣架ID=Identification身份证Bothroom卫生间Shower沐浴Coffce咖啡Haveaniceday.(timetrip)祝您过得愉快Pleasefollowme请跟我来Justamoment请稍等Rightaway马上Turn-downservice夜床服务Drytowel干毛巾Makebed整理床铺Roomnumber房号Quickservice特快洗衣I'mnotreallysure.我不能肯定I'msorrytotroubleyou.对不起，麻烦您了UsefulExpressions1.Housekeeping,MayIcomein?客房服务员，可以进来吗？2.Doyouneedbellman?您需要行李员吗？3.MayIcleantheroomnow?现在我可以打扫房间吗？4.What'syourroomnumber,please?请问您的房号？5.Couldyoubringmesomemoretowels,plesae?你能不能再给我拿几条毛巾来吗？6.Theairconditionerdoesn'twork.空调机坏了。7.Wouldyoupleasegivemesomeenvelopseandwritingpaper?请给我一些信纸信封，好吗？8.I'llbringthemtoyourroomatonce.我马上给您送来。9.Internetaccesspress8and163.上网号码先拨8，再加163。10.There'ssomethingwrongwiththetoilet.抽水马桶出毛病了。11.Haveyoucheckedyourroom?您检查过您的房间吗？12.I'llshowyouthewaymyself.我亲自带您去。13.Haveyougotanylaundry?您需要洗衣服务吗？总台收银的：UsefulExpressions1、Wouldyouliketocheckout?2、Sorrytohavekeptyouwaiting,Thisisyourbillplease.3、CanIhaveyournameandroomnumberplease?4、Whatkindofcreditcardshaveyougod?5、Asahotelpolicy,Weacceptthefollowingcriedcards.6、Doyouneedreceiptorbill?7、Justamomentplease.I’llwriteoutreceiptforyou.8、I’llsendabellmenuptogetyourluggage.9、Howwouldyouliketopayincashorbycreditcard?10、Thisisyourbill,pleasecheckitandsignhere.11、Hereisyourchangeandreceipt.12、MayIhaveaprintofyourcard,please?13、Didyoutakeanythingfromthemini-barthismorning?14、Haveyouusedanyhotelservicessincebreakfast?15、Today’sexchangerateis8.19yuanRMBforoneusdoller.16、Whatkindofcurrencydoyouwanttochange.17、Howmuchwouldyouliketochange.18、Theratesofexchangeareontheboardthere.19、Therateofyourroom,willbepaidbyyourhost.20、Verysorry,Ashotelpolicy,Ifyouwanttoextendyourstayinourhotel,you’llhavepayhalfoftheratemoreifyoucheckoutafter12:00,Andifyouleaveafter6:00pm,you’llhavetopaythefulldayrate.行李员岗位英语口语1、Excuseme.Whichoneisyourbag?2、Isthisbagyours?3、I’vecomeforyourluggage.4、Ihopeyouwilldropinagain!5、Thisisyourclaimtag.6、MayIhelpyouwithyourluggage?7、WhatelsecanIdoforyou?8、Gouldyousighhere?10、Isyourluggagewillbehereshortly?9、Breakfastisonthefirstfloor,from7:00amto9:00am.11、Howlongwillyouleavetheluggagehere?12、Letmetakeitplease!13、MayIhaveyourtag,please?14、What’syourroomnumber?15、Toiletisturnleft.16、Howmanypieces(ofluggage)doyouhave.17、Inourhotelwedon’taccepttips.Thankyouallthesame.18、Ihopeyouwillenjoyyou’restay.19、Haveanicetrip.20、Aretheseyourluggage.酒店商务中心英语口语：UsefulExpressions1、Iwanttosendafax.2、I’llsendthisfaxatonce.3、Sorry,sir.Thelineisbusy.4、Itriedalotoftime,butit’salsobusy.5、It’smymistake.6、I’msorrytobringyousomuchtrouble.7、Alldone,sir.Hereyouare.8、Letmecount,it’s15.5yuaninall.9、Couldyoutellmehowdoyoucountthisamount.10、Theregulationofchargeinbusinesscenterisonthisboard.11、MayIusetheInternet.12、Letmedial-up.Pleasesitdownandyoucanuseitalready.13、CanItypedofmyE-mail.14、Howmanycopiesdoyouneed?15、I’dliketocopythistwopiecesofpaper,what’sthecost?16、TheInternetchargein30minutesis10yuan.17、ThecopyeachpieceofpaperforA4sizeis1yuan.18、Toenlargeorlessenonepieceofpapercostsasmuchastwopiecesofpaper.19、Tocopythepaper’sbothsidescostsasmuchastwopiecesofpaper.20、I’llcalltheairlinetoseeifthereareticketsforyou.西餐厅英语口语一、沙司Sauce⑴冷沙司和冷调味品：①马乃司沙司MayonnaiseSauce②千岛汁ThousandIslandsDressing③醋油汁OilVinegar④芥末沙司MustardSauce⑤法式汁FrenchDressing⑥奶酪汁CheeseDressing⑵热沙司：①布朗沙司BrownSauce②苹果沙司AppleSauce③咖喱沙司CurrySauce④奶油沙司CreamSauce⑤番茄沙司TomatoSauce⑥黄油沙司ButterSauce二、菜肴生熟程度⑴一成熟Rare-R⑵三成熟MediumRare-MR⑶五成熟Medium-M⑷八成熟Mediumwell-MW⑸全熟Well-downW三、早餐1、大陆式早餐ContinentalBreakfast2、美式早餐AmericanBreakfast西柚汁GrapefruitJuice⑴果汁类：橙汁OrangeJuice菠萝汁PineappleJuice番茄汁TomatoJuice柠檬汁LemonJuice⑵谷物类食品：燕麦片Oatmeal玉米片Cornflake糖浆Syrup蜂蜜Honey⑶蛋类：①煎蛋FriedEgg单面煎Sunny-sideup双面煎OverEasy双面煎老蛋OverHard②煮蛋BoiledEgg嫩2-3老5-7③炒蛋ScrambledEgg④水波蛋PoachedEgg⑤蛋卷Omele清蛋卷Plainomelet洋葱蛋卷Onionomelet番茄蛋卷Tomatoomelet火腿蛋卷Hamomelet⑷肉类：火腿Ham香肠Sausage烟肉Bacon⑸面包：烤面包Toast面包卷Roll半角包Croissant黄油Butter果酱Jam⑹饮料类：咖啡coffee红茶BlackTea牛奶Milk椰子Coco苹果酱AppleJam橘子酱MarmaladeJam正餐1、头盆Appetizers2、汤Soups3、色拉Salads4、主菜MainCourses5、甜点Desserts①奶酪Cheese②甜品Sweets蛋糕Cake水果Fruit香烟Cigarett菜单menu布丁Pudding比萨Pizz煎饼Pancake冰淇淋IceGream烹调方法1、煎Fried2、炸deep-frie3、炒Saute4、煮Boil5、焖Braise炒面FriedNoodles6、烩Stew7、烤Roast8、焗Bake9、铁扒Grill10、串烧Broil酒店早餐英语口语水果:西瓜Watermelon调料:方糖Sugar西红柿Tomato盐Salt香蕉Banana酱油Soysauce梨Pear果酱Jam稀饭Ricegrud饮料:牛奶Milk橙Orange椒盐Pepper葡萄Grape醋Vinegar橙汁Orangejuice蛋糕Cake黄油Butter煎饺Frieddumpling双面煎蛋Friedover油条Deep-frieddoughsticks单面煎蛋Sunnysideup肉包Steamedstuffedbuns咸鸭蛋Saltduck’segg夹馅面包Breadsandwich烤面包Toast炒饭Friedrice豆浆Saybeanmilk咖啡Coffee1.Welcometoourrestaurant.欢迎到我们餐厅来。4.I’msorry,It’smyfault.很抱歉，那是我的错。5.Whereisthewashroom?卫生间在哪儿？黑咖Blakcoffee红茶Redtea绿茶Greentea奶咖Whitecoffee7.I’mafraid,Youshouldpayitextra.对不起，恐怕这个要额外付费。8.Thecoffeeisfreeforyou.这咖啡是为您免费提供的。9.Howwoldyouliketopayincashorbycreditcard?您如何付款，刷卡还是现金？沾10铸.T急hi穴s盖is傅y详ou晓r跃bi誉ll朽,恭Pl幸ea众se秃c促he皱ck至i旨t舟an斜d丽si恒gn裤h锋er臭e.猛禁这是宽您的歪帐单纲，请嘴核查袍并签袭字。场fr菌ie福d煎炉L摘ob秒st材er嗓龙虾择c桐ue遗um糟be熔r黄夏瓜冈sa拍ut纪e炒被c任ra府b蟹定s洞pi便na视ch狭菠菜浩Bo纱il浩煮思oy水st钢er鼻牡蛎捕t身om绪at宋o蕃惩茄愧st锈ew茎烩绞sh迈ri揭mp日y虾低p拣at饭at长o马饼铃薯邪r保oa景st滨烤豆po躺rk舅/懒m欲ea助t肉停v馋eg最et叉ab处le倾蔬菜予g驱ri扰ll脏铁扒昼m要ut晨to面n玉羊肉狼s彼ho诞ot蚁s笋早窑B侦ro夸il挥串烧保l匠am讨b羔赢肉路au畏ke忽rg窝in这e茄突子s犹te底am迅e疫蒸宅du急ck泄鸭丙sp烛ri多ng僵o脊ni皱on誉大葱腹sm奴ok垮ed况熏腔ch小ic棕ke翻n鸡志o糠ni恰on沟洋葱西sa鸦lt彼y咸禁b链ee饶f牛外肉松ch物il瞒i辣混椒奥s救we际et回甜恰fi垂sh固鱼挂mu午sh居ro辰om柄香菇秀so杰ur阵酸味pr征aw置n大唐虾齿be慢an丧豆舅ho傲t贺辣牺cr卫oa洗ke券r娱黄花户鱼此ga转rl秆ic葛大蒜映so交y贫酱扇ri恋b哲排骨膀主蛾食多Ba撞mb专oo燥bi嗓tt丧er暮苦裁ho饲of勉蹄张ri边ce桌米危饭p响ep染pe级r士sa腐lt物椒蔑盐虑ee州ls品鳝邮no折od洲le肚面刚条删Be岁ve海ra斗ge熄饮料队t灵ur仔tl筋e甲刃鱼鸦ca揭ke辱蛋糕海te招a童茶债se颤af夕oo革d海洋鲜漫pa棍st苍ri戴es答糕饼杨吨对链co煤ff锅ee掏咖帖啡乏po滋mf再re馅t鲳原鱼并To豪as丙t烤尖面包惠be份er虏啤酒猫a焰ba细lo致ne文鲍鱼发码瞎蚀拐瞧cr棵oi惠ss炼an县t半杆角面伙包蝴Ju铸ic胸e果老汁M拖in贱er隆al承w谅at记er果矿浅泉水风So何de揪w么at喜er码汽界水贵应绿⒈雀We珍lc锈om推e洞to较o娇ur闹r辆es恰ta枪ur考an券t.勇欢迎名到我执们餐龙厅。伟⒉培Ho温w咳ma键ny撤p沫er民so亭n?炸几位瓶？霜⒊摄He炎re袜i飘s澡th黑e卫me恒nu茶,M雕ay血I脚t诉ak旺e祖yo冠ur遭o恭rd帜er些?这两是菜滤单，港可以粉了点暑菜吗朗？往⒋岭Wh护at物k暮in房d叨of透f死oo误d(陪dr勒in呢k)料wo虏ul栽d锤yo繁u范li脆ke吃?请低问你纺要点爹什么思菜（驶饮料趣）？馆⒌晌Wo糟ul樱d画yo剖u矿li带ke刮f让ru茅it毅,(贷so味up挑,f笋is鹊h,朵ri郊ce夕)?纳你由想要慌点水微果吗椒？(瞧汤、玻鱼、山米饭普)麻⒍其Do雀y锦ou聚h政av办e密a法me粥al生v版ou影ch奏er河?搜你有援餐券坦吗？打⒎迁Pl白ea从se踏e妄nj武oy蓄y旬ou宴r淹me畅al污.请猪你慢符用。榨⒏枕Th驱at孟’s钳a笔ll永f耍or酒y冶ou蜻r若di式sh助es经.您阿的菜盈上齐映了。漠⒐休Th逃is筝w丸ay估p雷le钓as墙e,换t侦o丰ta态ke挽y窃ou屡r铲or回de接r.佩请饿到这打边