客户服务人员英文简历CUSTOMERSERVICE

#客户服务人员英文简历

##PersonalInformation

Name:ZhangSan

Gender:Male

DateofBirth:June10,1990

MaritalStatus:Unmarried

ContactNumber:123456789

E-Mail:zhangsan@

Address:No.123,MainStreet,Beijing

##Objective

Toobtainapositionasacustomerservicerepresentativeinadynamicorganizationwheremyskillsandabilitiesincustomerservicecanbefullyutilizedwhileprovidingexcellentcustomerservice.

##Education

BachelorofBusinessAdministration,BeijingUniversity,June2013

##Experience

CustomerServiceRepresentative,ABCCompany,Beijing,August2015-Present.

Responsiblyprovidedcustomerserviceinafast-pacedenvironment,efficientlyhandlingahighvolumeofcalls.

Successfullyresolvedcomplexcustomerissues,resultinginincreasedcustomersatisfaction.

Consistentlymetorexceededcallcenterqualityassurancemetrics,averaging95%orhigherincustomersatisfaction.

Developedtrainingmaterialsandprovidedone-on-onecoachingfornewhires.

CustomerServiceRepresentative,XYZCompany,Shanghai,June2013-July2015.

Providedcustomerserviceoverthephoneandemail.

Respondedtoinquiries,resolvedproblems,andprovidedproductinformationtocustomers.

Assistedthesalesteamwithgeneratingnewleadsandcustomerfollow-up.

##Skills

Strongverbalandwrittencommunicationskills

Abletomaintainapositiveattitude,evenindifficultsituations

ProficientinMicrosoftOfficeSuite,includingWord,Excel,andPowerPoint

KnowledgeableinCRMtoolssuchasSalesforceandZoho

FluentinEnglishandMandarin

##Hobbies

Reading

Traveling

Playingbasketball

##References

Availableuponrequest.

Conclusion

AsaskilledcustomerservicerepresentativewithaBachelor’sdegreeinBusinessAdministration,Ihavetheexperienceandqualificationsnecessarytomeetyourneeds.Mystrongcommunicationskillsandabilitytomaintainapositiveattitudemakemeanexcellentcandidateforyourcustomerserviceteam.Pleasefeelfreetocontactm