2022年11月商务英语初级(BEC)考试冲刺试题及答案

2022年11月商务英语初级(BEC)考试冲刺试题及答案

Reading1hour

PARTONE

Questions1–8

Lookatthesentencesbelowandatthefiveextractsfromabookaboutstaffappraisalsandfeedbackontheoppositepage.

Whichnewitem(A,B,C,DorE)doseeachstatement1–8referto?

Foreachstatement1–8,makeoneletter(A,B,C,DorE)onyourAnswerSheet.

Youwillneedtousesomeoftheselettersmorethanonce.

1Genuinefeedbackwouldreleaseresourcestobeusedelsewhere.

2Managersareexpectedtoenabletheirstafftoworkeffectively.

3Expertsareunlikelytofacilitateamovetogenuinefeedback.

4Therearebenefitswhenmethodsofevaluatingperformancehavebeennegotiated.

5Appraisalstendtofocusonthenatureoftheface-to-facerelationshipbetweenemployeesandtheirlinemanagers.

6Theideathatemployeesareresponsibleforwhattheydoseemsreasonable.

7Despiteexperts’assertion,managementstructurespreventgenuinefeedback

8Anincreasingamountofeffortisbeingdedicatedtotheappraisalprocess.

A

Performanceappraisalisontheupandup.Itusedtorepresenttheonetimeofyearwhengettingonwiththeworkwasputonholdwhileenormousquantitiesofmanagementhourswerespentintheearnestritualofratingandrankingperformance.Nowthepracticeisevenmorefrequent.Thisofcoursemakesitallthemoreimportanthowappraisalisconducted.Humanresourcesprofessionalsclaimthatmanagersshouldstriveforobjectivityandthusforfeedbackratherthanjudgement.Butthesimplefactofthematteristhatthenatureofhierarchydistortstheconceptoffeedbackbecauseperformancemeasureareconceivedhierarchically.Unfortunately,alltoomanyworkerssufferfromtheinjusticesthatthisgenerates.

B

Thenotionbehindperformanceappraisal-thatworkersshouldbeheldaccountablefortheirperformance-isplausible.However,theevidencesuggeststhatthepremiseiswrong.Contrarytoassumptionsappraisalisnotaneffectivemeansofperformanceimprovement-itisjudgementimposedratherthanfeedback,ajudgementimposedbythehierarchy.Usefulfeedback,ontheotherhand,wouldbeinformationthattoldboththemanagerandworkerhowwelltheworksystemfunctioned,andsuggestedwaystomakeitbetter.

C

WithintheproductionsystematthecarmanufacturerToyota,thereisnothingthatisrecognizableasperformanceappraisal.Everyoperationinthesystemhasanassociatedmeasure.Themeasurehasbeenworkedoutbetweentheoperatorsandtheirmanager.Ineverycase,themeasureisrelatedtothepurposeofthework.Thatmeasureisthebasisoffeedbacktothemanagerandworkeralike.Toyota’sbasicideaisexpressedintheaxiom“badnewsfirst”.Bothmanagersandworkersarepsychologicallysafeintheknowledgethatitisthesystem-nottheworker–thatistheprimaryinfluenceonperformance.Itismanagement’sresponsibilitytoensurethattheworkersoperateinasystemthatfacilitatestheirperformance.

D

Inmanycompanies,performanceappraisalspringsfrommisguidedasassumptions.Tojudgeachievement,managersusedateabouteachworker’sactivity,notanevaluationoftheprocessorsystem’sachievementofpurpose.Theresultisthatperformanceappraisalinvolvesmanagers’judgementoverrulingtheirstaff’s,ignoringthetrueinfluencesonperformance.Thustheappraisalexperiencebecomesaquestionofpleasingtheboss,particularlyinmeetings,whichispsychologicallyunsafeandsociallydriven,determiningwhois“in”andwhois“out”.

E

Whenjudgementisreplacedbyfeedbackinthetruesense,organizationswillhavealotmoretimetodevotetotheircustomersandtheirbusiness.Notimewillbewastedinappraisal.Thisrequiresafundamentalshiftinthewaywethinkabouttheorganizationofperformanceappraisals,whichalmostcertainlywillnotbeforthcomingfromthehumanresourcesprofession.

PARTTWO

Questions9–14

Readthetextaboutcareer-planningservices.

Choosethebestsentencefromtheoppositepagetofilleachofthegaps.

Foreachgap9–14,markoneletter(A-H)onyourAnswerSheet.

Donotuseanylettermorethanonce.

Thereisanexampleatthebeginning.(0)

YourCareerPathCanLeadYouAnywhere

Weusedtobeadvisedtoplanourcareers.Weweretoldtomakeaplanduringthelaterstagesofoureducationandcontinuewithitthroughourworkinglives.(0)_____somepeoplestillseecareersinthisway.However,topursueasingleoptionforlifehasalwaysbeenunrealistic.

Planningforasinglecareerassumesthatwesetoutwithafullunderstandingofourlikesanddislikesandtheemploymentopportunitiesopentous.(9)____Formostpeoplethisdegreeofcertaintyaboutthefuturedoesnotexist.

Ourinitialchoiceofcareerpathandemployerisoftenbasedoninadequateknowledgeandfalseperceptions.Butwithageandexperience,wedevelopnewinterestsandaptitudesandourprioritiesalter.Thestructureoftheemploymentmarketand,indeedofemploymentitself,issubjecttochangeasbothnewtechnologiesandnewworksystemsareintroduced(10)_____Wemustfacetheuncertaintiesofaportfoliocareer.

Itisclearfromtherecentpastthatwecannotforeseethechangeswhichwillaffectourworkinglives.Thepaceofchangeisaccelerating,asaresultofwhichtraditionalcareerplanswillbeofverylimiteduse.(11)_____Theywillneedupdatingtoreflectchangesinourowninterestsaswellasintheexternalworkenvironment.Flexibleworkersalreadyaccountforabouthalftheworkforce.(12)______Wearelikelytofaceperiodsascontractworkers,self-employedfreelances,consultants,tempsorpart-timers.

Manyemployersencouragestafftowriteapersonaldevelopmentdevelopment(PDP)(13)Althoughsomepeopleuseitonlytoreviewtheskillsneededfortheirjob,aPDPcouldbethenucleusofwidercareerplan–settingoutalternativelong-termlearningneedsandaplanofself-development.

AreportissuedbytheInstituteofEmploymentStudiesadvisespeopletoenhancetheiremployabilitybymovingfromtraditionaltechnicalskillstowardstheattainmentofarangeoftransferableskills.(14)Instead,specialschemesshouldbeestablishedtoencouragepeopletoexaminetheireffectivenessandtoconsiderawiderrangeofneeds.

0ABCDEFGH

AThisdualeffectmeansthattherelationshipbetweenemployersandworkershasevolvedtosuchandextentthatwecannolongerexpectalong-termrelationshipwithoneemployer.

B.Itcarriesanimplicitassumptionthatweourselves,andthejobsweenter,willchangelittleduringourworkinglives.

C.Thisgrowthsuggeststhatacareerplanshouldnotbeexpressedonlyintermsoffull-timeemploymentbutshouldmakeprovisionforthepossibilityofbecomingoneofthe.

Dthisisasummaryofone’spersonallearningneedsandanactionplantomeetthem.

EConsequently,theymustnowaccommodateanumberofobjectivesandenableustoprepareforeachonacontingencybasis.

FHowever,itwarnsthatemployersoftenidentifytrainingneedsthroughformalappraisals,whichtaketoonarrowaviewofdevelopment.

G.Suchafreelanceofconsultantwouldbeconstantlyindemand.

HWewereexpectedtoworktowardsthatonecleargoalandtoconsideracareerchangeasabadthing.

PARTTHREE

Questions15–20

Readthefollowingarticleonnegotiatingtechniquesandthequestionontheoppositepage.

Foreachquestion15–20,markoneletter(A,B,CorD)onyourAnswerSheetfortheansweryouchoose.

TheNegotiatingTable:

Youcannegotiatevirtuallyanything.Projects,resources,expectationsanddeadlinesarealloutcomesofnegotiation.Somepeoplenegotiatedealsforaliving.DrHerbCohenisoneoftheseprofessionaltalkers,calledinbycompaniestonegotiateontheirbehalf.Heapproachestheartofnegotiationasagamebecause,asheisusuallynegotiatingforsomebodyelse,hesaysthishelpshimdraintheemotionalcontentfromhisconversation.Heisworkinginacompetitivefieldandneedstoavoidbeingtooadversarial.Whetherhesucceedsornot,itisimportanttohimtomakeagoodimpressionsothatpeoplewillrecommendhim.

Thestartingpointforanydeal,hebelieves,istoidentifyexactlywhatyouwantfromeachother.Moreoftenthannot,onepartywillbetryingtopersuadetheotherroundtotheirpointofview.Negotiationrequirestwopeopleattheendsaying‘yes”.Thiscanbeaproblembecauseoneofthemusuallybeginsbysaying“no”.However,althoughthiscanmaketalksmoredifficult,thisisoftenjustastartingpointinthenegotiationgame.Topmanagementmaywellrejecttheideainitiallybecauseitisthesaferoptionbuttheywouldnotbethereiftheywerenotinterested.

Itisamisconceptionthatskillednegotiatorsaresmoothoperatorsinsmartsuits.DrCohensaysthatoneofhisstrategiesistodressdownsothattheothersidecanrelatetoyou.Pitchyourlooktosuityourcustomer.Youdonotneedtomakethemfeelbetterthanyoubut,Forexample,dressinginastylethatisnotovertlyexpensiveorsuccessfulwillmakeyoumoreapproachable.Peoplewillgenerallyfeelmorecomfortablewithsomebodywhoappearstobelikethemratherthansuperiortothem.Theymaynotlikeyoubuttheywillfeeltheycantrustyou.

DrCohensuggeststhatthebestwaytosellyourproposalisbygettingintotheworldoftheotherside.Askquestionsratherthangiveanswersandtakeaninterestinwhattheotherpersonissaying,evenifyouthinkwhattheyaresayingissilly.Youdonotneedtobecometheirbestfriendsbutbeingtoocleverwillalienatethem.Alotofdealsaremadeonimpressions.Donotrushwhatyouaresayingputafewhesitationsin,donottrytoblindthemwithyourverbaldexterity.Also,youshouldrepeatbacktothemwhattheyhavesaidtoshowyoutakethemseriously.

Inevitablysomedealswillnotsucceed.Generallythelongerthenegotiationsgoon,thebetterchancetheyhavebecausepeopledonotwanttothinktheirinvestmentandenergieshavegonetowaste.However,jointventurecanmeanjointriskandsometimes,ifthisbecomestoogreat,neitherpartymaybepreparedtoseethedealthrough.Morecommonisacorporatecultureclashbetweencompanies,whichcanputpaidtoanydeal.Evenhavingagreedadeal,thingsmaynotbetiedupquicklybecausewhenthelawyersgetinvolved,everythinggetssloweddownastheyargueaboutsmalldetails.

DeCohenthinksthatchildrenarethemastersofnegotiation.Theirgoalsaretotallyselfish.Theyunderstandthedecision-makingprocesswithinfamiliesperfectly.IfMumrefusestheirrequest,theywilltroopalongtoDadandpressurehim.Ifalelsefails,theywilltrythegrandparents,usingsomeemotionalblackmail.Theycanalsobeverysingle-mindedandhaveaninexhaustiblesupplyofenergyforthecausetheyarepursuing.Sotherearelessontobelearnedfromwatchingandlisteningtochildren.

15DrCohentreatsnegotiationasagameinorderto

Aputpeopleatease

Bremaindetached

Cbecompetitive

Dimpressrivals

16Manypeoplesay“no”toasuggestioninthebeginningto

Aconvincetheotherpartyoftheirpointofview

Bshowtheyarenotreallyinterested

Cindicatetheywishtotaketheeasyoption

Dprotecttheircompany’ssituation

17DrCohensaysthatwhenyouaretryingtonegotiateyoushould

Aadaptyourstyletothepeopleyouaretalkingto

Bmaketheothersidefeelsuperiortoyou

Cdressinawaytomakeyoufeelcomfortable.

Dtrytomaketheothersidelikeyou

18AccordingtoDrCohen,understandingtheotherpersonwillhelpyouto

Againtheirfriendship

Bspeedupthenegotiations

Cplanyournextmove.

Dconvincethemofyourpointofview

19Dealssometimesfailbecause

Anegotiationshavegoneontoolong

Bthecompaniesoperateindifferentways

Conepartyrisksmorethantheother.

Dthelawyersworktooslowly

20DrCohenmentionschildren’snegotiationtechniquestoshowthatyoushould

Abepreparedtotryeveryroute

Btrynottomakepeoplefeelguilty

Cbecarefulnottoexhaustyourself

Dcontrolthedecision-makingprocess.

PARTFOUR

Questions21-30

Readthearticlebelowaboutthemethodssomecompaniesarenowusingforrecruitment.

Choosethecorrectwordtofilleachgapfrom(A,B,CorD)ontheoppositepage.

Foreachquestion21-30,markoneletter(A,B,CorD)onyourAnswerSheet.

Thereisanexampleatthebeginning,(0)

TheScientificApproachtoRecruitment

Whenit(0)toselectingcandidatesthroughinterview,moreoftenthannotthedecisionismadewithinthefirstfiveminutesofameeting.Yetemployersliketo(21)themselvesthattheyarebeingexceptionallythoroughintheirselectionprocesses.Intoday’scompetitivemarketplace,the(22)ofstaffinmanyorganizationsisfundamentaltothecompany’ssuccessand,asaresult,recruitersuseallmeansattheirdisposalto(23)thebestinthefield.

Onemethodinparticularthathas(24)inpopularityistesting,eitherpsychometrictesting,whichattemptstodefinepsychologicalcharacteristics,orability￡aptitudetesting(25)anorganizationwithanextrawayofestablishingacandidate’ssuitabilityforarole.It(26)companiestoaddvaluebyidentifyingkeyelementsofapositionandthentestingcandidatestoascertaintheirabilityagainstthoseidentifiedelements.

Theemploymentofpsychometricorabilitytestingasone(27)oftherecruitmentprocessmayhavesomemerit,butinrealitythereisnoreal(28),scientificorotherwise,ofthepotentialfutureperformanceofanyindividual.Theanswertothisproblemisexperienceininterviewtechniquesandstrongdefinitionoftheelementsofeachpositiontobe(29)asthewholerecruitmentprocessisbasedonfewrealcertainties,theinstinctivedecisionsthatmanyemployersmake,basedonaCTandthefirstfiveminutesofameeting,areprobablynolessvalidthananyothertoolemployedinthe(30)ofrecruitment.

Example:

AhaveBdecideCdoDmake

0ABCD

21.AsuggestBconvinceCadviseDbelieve

22.AworthBcreditCqualityDdistinction

23.AsecureBreliesCattainDachieve

24.AliftedBenlargedCexpandedDrisen

25.AprovidesBoffersCcontributesDgives

26.AletsBenablesCagreesDadmits

27.AportionBmemberCshareDcomponent

28.AextentBsizeCamountDmeasure

29.AoccupiedBmetCfilledDappointed

30AbusinessBtopicCpointDaffair

Questions31-40

PARTFIVE

Questions31-40

Readthearticlebelowaboutaveryexpensivenewperfume..

Foreachquestion31-40,writeonewordinCAPITALLETTERSonyourAnswerSheet.

Thereisanexampleatthebeginning,(0)

Sweetsmellofexcess-forjust￡47.874abottle

Themarketingsaysitisthe“ultimatesymbolofindulgenceandtrulyimpeccabletaste”.Anewscent,namedV1,has(0)launchedforChristmas-retailingatjust￡47.874.Themakersareproudlypromotingit(31),the“world’smostexpensiveperfume”andareconfidentofsellingthelimitededitionof173bottles-(32)itshouldbeexactly173bottlesisnotmadeclearinthepublicityfortheproduct.

Althoughcarefullypricedatjustunderthe￡50.000mark,thisperfumeisclearly(33)somethingforanyonewhoconsiders￡30toomuchtopayforabottleofeau-de-toilette.Those(34)arepotentialcustomerswillcertainlybereassuredtolearnthatacasecoveredinrubiesanddiamondsisincludedfree(35)charge.Purchasersareassuredoffurthersavings,withunlimitedscentrefillsguaranteedindefinitely-atnoextracost.

ThefragranceistheideaofArfaqHussain,a27-year-oldclothesdesignerwhofirstmadeaname(36)himselfwithanair-conditionedjackethewasaskedtomakebythesingerMichaelJackson(37)far,MrJacksonistheonlypersonto(38)placedanorder-hewantstwo,accordingtoMrHussain.

MrHussainisunconcernedathavingnopreviousexperienceofperfumery.“It’sso(39)morethanaperfumeit’sapieceofjewellery,too.““explainedMrHussain.Heattemptedtodescribethe￡47.874sensation.“itisdelicate,fragrantandquiteunique.Whenyouopenthelid,ittakesyoutotallyaway.It’sjust(40)beingsurroundedbythousandsofwildflowersandroses.

PARTSIX

Questions41-52

Readthetextbelowaboutteam-basedpay

Inmostofthelines41-52thereisoneextraword.Itiseithergrammaticallyincorrectofdoesnotfitinwiththesenseofthetext.Somelines,however,arecorrect.

Ifalineiscorrect,writeCORRECTonyourAnswerSheet.

Ifthereisanextrawordintheline,writetheextrawordinCAPITALLETTERSonyourAnswerSheet.

Theexercisebeginswithtwoexamples,(0)and(00).

Team-BasedPay

0Team-basedpayschemesthathavebeencatchingtheeyeofmodernemployers.

00Supporterssaythattheyencouragegroupendeavourandimprove41organizationalperformance.Butsalespeople,typicallythemostself-motivated

42ofworkers,theyhavetraditionallybeenrewardedaccordingtoindividual

43performance.Soareteam-basedschemessuitable?Thekeyissueis

44whetherteam-basedpayismorebeinginlinewiththeorganization’sobjectives

45thanpaywhichbasedonindividualachievement.Introducingateampay

46schemecanbecomplex.Thebiggestproblemisfordefiningtheteaminthefirst

47place.Anotheristhatteampayschemeswon’tworkiftheactions

Ofone

48individualmakenoimpactonthoseofanother.Youshouldneedatrueteam.

49likeafootballteam.Whereallthemembersareinterdependent.Whensalesstaff

50canbelessreceptivetoteampayschemesbecausepersonalmotivationcan

51beanimportantboosttoperformanceWhattheyneedistheirencouragement

52toperceivethatthewidertermofthecompanyoverall:production,administrationanddispatchallaffecteachother.

Writing1hour10minutes

Partone

Question1

●ThegraphsbelowshowtheperformanceofaEuropeancountry’smanufacturingandagricultural

Sectorsintermsofexportsandimportsbetween1991and2022.

●Usingtheinformationfromthegraphs,writeashortreportdescribingthegeneralmovementsinexports,importsandtheresultingbalanceoftrade

●Write120-140words

Parttwo:

WriteananswertoONEofthequestions2-4inthispart.Writeyouranswerin200-250words.

Question2:

●TheManagingDirectorofyourcompanyororganizationhasannouncedthatreportsonperformancearetobeproducedbyalldepartments.YourHearofDepartmenthasaskedyoutoproducethereportaboutyourdepartmentfortheManagingDirector.

●WritethereportfortheManagingDirector,explaining:

AWhataspectsofyourdepartmentfunctionmosteffectively

BWhichaspectismostinneedofimprovement

CHowthisimprovementcouldbeachieved

Question3

●Youworkforanemploymentagency.Thefollowingispartofaletteryouhavereceivedfromacustomer:

Thetemporaryadministrativeassistantyousentuswastotallyunacceptable.IcertainlywillnotbeusingyouragencyagainwhenIneedtemporarystaff.

●Writealettertothecustomer:

Aapologisingforhavingsenttheunsatisfactorytemporaryworker

Bgivingreasonsforwhathappened

Cexplainingwhywhathappenedwasexceptional

Dofferingsomesortofcompensationtothecustomer

Question4

●YourManagingDirectorhasdecidedthatthecompany’swebsiteshouldbeimprovedandhasaskedyoutoconsiderwaysofgoingaboutthis.

●WriteaproposalfortheManagingDirector:

ASunmarisingthestrengthsandweaknessesthecurrentwebsite

Bsuggestingnewservicesandinformationtobeprovidedthroughthewebsite

Cexplainingthebenefitstheimprovementswouldbring.

Listening

Partone:

Question1-12

●YouwillhearaconsultantgivingatalktoagroupofUKbusinesspeopleaboutexportingtotheUnitedArabEmirates(UAE)

●Asyoulisten,pletethenotes,usinguptothreewordsoranumber.

●.Afteryouhavelistenedonce,replaytherecording.

ThebusinessMasterClass

Arrangementsforparticipants

1Theeventwilltakeplaceover

2Seminarorganizedby

3Thetitleofthelastsessionwillbe

4TousetheNewCityHotelcarpark,delegatesmustobtaina

DrSangalli

5DrSangallihasadvisedmany

6Thenameofhisconsultancyis

7Heistheauthorof

8InEurope,heisthebest-known

TheBusinessMasterClass

9tobecomemore

10toestablishnew

Twooutcomesofsession:

11designyourown

12takeawaydocumentscontainingactual

Parttwo

Questions13-22

●Youwillherefivedifferentbusinesspeopletalkingabouttripstheyhaverecentlybeenon.

13

14

15

16

17

Atosupervisestafftraining

Btoholdjobinterviews

Ctointroducenewpolicy

Dtovisitpossiblenewpremises

Etoobserveworkingpractices

Ftomeetanewmanager

Gtosignanewcontract

Htodealwithacomplaint

Tasktwo-problem

●Forquestion18-22,matchtheextractswiththeproblem,listedA–H

●Foreachextract,choosetheproblemdescribed

●writeoneletter(A-H)nexttothenumberoftheextract

18

19

20

21

22

AIforgotadocument

BMyhotelwasnoisy

CIwaslateformeeting.

DIdidn’tunderstandsomefigures.

ETheserviceatmyhotelwasbad.

FIhadsomewronginformation

GIdidn’thaveaninterpreter.

HIexperiencedcomputerproblems.

PARTTHREE

Question23-30.

●YouwillhearpartofaconversationbetweenamanagementconsultantandtheHumanResourcesmanagerofJenkins,acompanywhichmanufactureschildren’sclothing.

23WhatissaidabouttheownershipofJenkins?

Athefounderhassoldthecompanytosomeoneelse.

BJenkinshasmergedwithanothercompany

CTherehasbeennochangeofownership.

24WhatdoestheHumanResourcesmanagerseeasthemainexternalthreattoJenkins?

ATheirretailersarebecominglesswillingtopaytheirprices.

BConsumersarebuyingmoretop-of-the-rangechildren’sclothes.

CMoreandmorecompaniesareproducingchildren’sclothes.

25TheHumanResourcesmanagerseesthecompany’smainstrengthasthefactthat

AIthasseverallong-termcontracts

Bitmakesproductsofhighquality

Citsdistributionsystemisefficient

26TheHumanResourcesmanagerbelievesthatJenkins’mainweaknessatpresentisthat

Athemachineryisinadequateforcurrentrequirements

Bthemanagementstyleisoutoflinewithmoderndemands

Ctherelationbetweenmanagementandworkersarepoor.

27AccordingtotheHumanResourcesmanager,whydomanymachinistschoosetoleave?

ATheythinkthattheycangetbetterpaidworkelsewhere.

BTheyfeelthattoomuchisexpectedofthem

CTheylackconfidenceinthecompany’future

28Whenworkingtoproduceabatchofclothes

Aeachteamisresponsibleforaparticularoperation

Beachmemberoftheteamproducesacompleteitem

Ceachpersoncarriesoutonepartoftheproductionprocess

29.Whatchangehasbeenmadetorangeofgoods?

AAsmallernumberofitemsisproduced

BEachitemisnowmadeinsmallerquantities.

CFewernewstylesareintroducedeachyear.

30Whatissaidaboutthemachinists?

AMoreoftheirworkisfallingbelowtherequiredstandard.

BSomeofthemareearninglessthantheyusedto.

CTheyhavetospendlongerlearningtooperatenewmachines.

ThatistheendoftheListeningtest.Younowhavetenminutestotransferyouranswers

Speaking16minutes

Partone:

Inthispart,theinterlocutorasksquestiononanumberofwork-relatedandnon-workrelatedsubjectstoeachcandidateinturn.Youhavetogiveinformationaboutyourselfandexpresspersonalopinions.

Parttwo

Thecandidatechoosesonetopicandspeaksaboutitforapproximatelyoneminute.Oneminute’spreparationtimeisallowed.

ACustomerrelations:theimportanceofmakingcustomersfeelvalued

Bcompanygrowth:theimportancetoacompanyofcontrollingexpansion

CMarketing:howtoensurethatagentsmaintainahighlevelofeffectivenesswhenrepresentingacompany

PartThree:

Inthispartofthetest,candidatesaregivenatopictodiscussandareallowed30secondstolookatthepromptcard,beforetalkingtogetherforaboutthreeminutes.

Afterwards,theexaminerasksmorequestionsrelatedtothetopic.

Fortwocandidates

StaffSuggestionScheme

Yourcompanyisplanningtointroduceasuggestionschemeandtoencouragemembersofstaffatalllevelstocontributeideas.Youhavebeenaskedtoconsiderwaysofsettingupthescheme.

Discuss,anddecidetogether:

●Howtosetuptheschemesothatallstafffeeltheycancontribute

●Howsuggestionsfrommembersofstaffcouldbeevaluated.

Forthreecandidates

Staffsuggestionscheme:

Youcompanyisplanningtointroduceasuggestionschemeandtoencouragemembersofstaffatalllevelstocontributeideas.Youhavebeenaskedtoconsiderwaysofsettingupthescheme.

Discuss,anddecidetogether:

●Howtosetuptheschemesothatallstafffeeltheycancontribute