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H:\精品资料\建筑精品网原稿ok（删除公文）\建筑精品网5未上传百度ENGINEERINGJOBCATEGORYWINNERGROUNDSMANSHERATONFIJIRESORTTASKSPESTCONTROLLOGBOOKCHECKINGSHIFTCONTROLHANDLINGDISCREPANCIESFROMSTANDARDCHECKINGMAINTENANCESCHEDULESANDASSIGNINGSHTTINGUPAMAINTENANCEPROGRAMMEENSUREWORKSHOP,ANDMACHINERYCLEANINGINVENTORYSPAREPARTS,MATERIALSANDTOOLSASSIGNINGMAINTRNANCEREQUESSTSINSPECTINGCOMPLETEANDWORK–INPROGRESSWRITINGREPORTSTIMEANDMOTIONSTUDIESSTANDARDSANDPROCEDURESDEPARTMENT:REPAIRSANDMAINT.JOBCATEGORY:FOREMANHEADCHIEFENGINEERG.M.APPROVAL:DATE:TASK:PESTCONTROLSTANDARD:PEDUCEANDCONTROLHARBOURAGEAREASANDFOODSUPPLIESFORPESTS,TOTHEABSOLUTEMINIMUM。======================================================================PROCEDURE:Aspercontrolcompaniestrainingandprocedure.STANDARDSANDPROCEDURESDEPARTMENT:REPAIRSANDMAINT.JOBCATEGORY:FOREMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:LOGBOOKCHECKINGSTANDARD:LOGBOOKSARECHECKEDANDSIGNEDOFFATTHESTARTOFEACCHSHIFT======================================================================PROCEDURE:Thereasonforusinglogbooksissoinformationcanbechronologicallyrecordedandrelevantinformationpassedonfromshifttoshift.Athebegnningofeachshifttheforemanistoreadthepreviousshiftsnotestocheckforanyworkthatmayberequiredtobecarriedoutofanyrelevantinformation.Afterreading,theForemanistosignbelowthelastentryinthebook.TheForemanwillthensignopenthelogbookforhisshiftinthefollowingformat.SHIFT:0800–1430or1400to0003or0000to0830.NAME:(SelfExplanatory)SIGNATURE:(SelfExplanatory)PAGERNO:STAFFONSHIFT:e.g.foe(pagerNO.),Steve(PagerNO.).TIME:(Use24hoursclock)STANDARDSANDPROCEDURESDEPARTMENT:REPAIRSANDMAINT.JOBCATEGORY:FOREMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:SHIFTCONTROLSTANDARD:ALLFOREMANWILLUNDERSTANDTHEIRSHIFTRESPONSIBILLITIES.======================================================================PROCEDURE:OneofthefollowingForemanarerosteredintoeveryshift:ElectricalRefrigerationandAirConditioningPlumberMechanicIntheabsenceoftheChiefEngineerandAssistantChiefEngineertheDutyForemanwillberesponsiblefortheDepartment.Thisincludes:AssigningworktostaffEnsurestaffareworkingtostandardsFireofficerLiaisingwithotherdepartmentsHandlingemergencyIssuingtoolsandstoresandrecordingReceivingtelephonecallsCompletingownworkloadCommunicatingwithchieforAssistantifnecessaryFillinginlogbooksEnsurestaffareontimeandincorrectuniformSTANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINTFOREMAN/HEADGROUNDSMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASKHANDLINGDISCREPANCIESFROMSTANDARDSTANDARD:CONSTRUCTIVELYHANDLEDISCREPANCIESFROMSTANDARDWITHRESPONSIBLEEMPLOYES..======================================================================PROCEDURE:Thestandardsthathavebeensetaretheminimumstandardseachemployeeistoachieve,itisthejoboftheSupervisortoensurethestandardsaremetandmaintained.Ifanemployeefailstomeetthestandards,firstofallensurethattheyareawareofwhatisexpected.Askthemiftheyfeelthatwhattheyhavedonemeetsthestandard,standbackandlisten,itisbestiftheyrealisethedownfallthemselvesandcritiquetheirownperformance.Ifanemployeedoesnotrealisewhatthediscrepanciesare,pointitouttohimandaskhowitcanbeimprovedon,tryandgethimtofindhisownanswerand/orbetterwayofachievingtheobjective.Ifthisisnotforthcomingexplainwhatwastobedoneandifnecessaryshowhimbyexample.Whentheworkiscompletedsatisfactorilytostandard,gobackoverthejobandpointouttheadvantageofdoingitcorrectly,andpraisehimforachievingthestandard.ContinuousrepeatingofbelowstandardworkistobereportedtotheChiefEngineerorAssistantChiefEngineer.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT。FOREMAN/HEADGROUNDSMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASKCHECKINGMAINTENANCESCHEDULESANDASSIGNINGSTANDARD:ENSUREWEEKLYMAINTENANCEISCOMPLETEDTOSTANDARDANDREGULARLYROTATEDBETWEENDEPARTMENT======================================================================PROCEDURE:MaintenancesheetswillbeissuedandcollectedeachMondaymorningbytheAssistantChiefEngineer.TheAssistantChiefEngineerwillassignworkbyDepartment,anditthenbecomesthedutyoftheForemantoassigntoeachemplyeeofhisrespectiveDepartment.Whenassigningworkitismostimportantthatitemstobemaintained,getrotatedonaregularbasisbetween.employees.Thisstopsrepetitiveworkproblemswhichfrequentlycausestandardstodrop.WherepossibleMaintenanceworktoareassuchasKitchen,LaundryandAirConditioningwhichrequiresshutdownshouldbeassignedtotheeveningandnightshifts.TheForemanaretomonitorprogressonweeklymaintenanceonadailybasistoensureallworkiscompletedbythefollowingMondaymorningbefore0800hrs.CompletedMaintenanceSheetsaretobehandedtotheAaaistantChiefEngineerforchecking.STANDARDSANDPROCEDURESDEPARTMENT:REPAIRSANDMAINT.JOBCATEGORY:FOREMANHEADCHIEFENGINEERG.M.APPROVAL:DATE:TASKSETTINGUPAMAINTENANCEPROGRAMMESTANDARD:SETUPAMAINTENANCEPROGRAMMEINACCORDANCEWITHSHERATONGUIDELINES..======================================================================PROCEDURE:RefertoSheratonManualsavailablefromtheAssistantChiefEngineer.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.HEADGARDENER/FOREMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:ENSUREWORKSHOP,ANDMACHINERYCLEANINGSTANDARD:ENSUREWORKSHOPSANDMACHINERYAREKEPTINACLEANANDTIDYCONDITION.======================================================================PROCEDURE:Attheendofeachshift10minuteshavebeensetasideforcleaningofworkshopsandequipment.AllForemanonshiftaretobepresentduringthistimetoensureandhelpcleanworkshopsandequipment.ItwillbetheForeman’sdirectresponsibilitytocheckeverythingisclean,tidyandaccountedforbeforereleasingthestafffromwork.ProfessionalisminEngineeringstarrtsintheworkshops.Ifareasarecleanandtidy,thingscanbelocatedeasier,furtherdamagetoequipmentwillmotoccurandthemenwillhaveprideintheirworkplace.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANMAINT。HEADGARDENER/FOREMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASKINVENTORYSPAREPARTS,MATERIALSANDTOOLSSTANDARD:ENSURESTOCKLEVELSAREMAINTAINEDANDALLTOOLSAREACCOUNTEDFORONAWEEKLYBASIS.======================================================================PROCEDURE:EachFridaytheForemanaretochecktheirdepartmentspareparts,materialsandissuedtoolsagainsttheinventoryliststoensureallitemsarestockedandaccountedfor.AnydiscrepanciesaretobehighlightedandbroughttotheattentionoftheAssistantChiefEngineer.Alldamagedtoolsaretobereportedatthesametime.SpotchecksofinventorylistswillbemadebytheChiefEngineerorAssistantChiefEngineertoensurestandardsarebeingmaintained.InventorylistsareavailablefromtheAssistantChiefEngineer’sOffice.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.HEADGARDENER/FOREMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:ASSIGNINGMAINTENANCEREQUESTSSTANDARD:ASSIGNMAINTENANCEREQUESTSTOSTAFFASPRIORITISEDBYTHECHIEFENGINEERORASSISTANTCHIEFENGINEER.======================================================================PROCEDURE:Allworkorderswillbeprioritised.IfnotprioritisedbytheChiefEngineerorAssistantChiefEngineertheForemanwilltakeonthatresponsibility.Assignenoughworktoeachindividualmenbertokeephimbusyatalltimes.Whenassigningworktryandrotatedutiessoeachstaffmemberreceivesexposuretoandtrainingonallequipment.Allowanamountoftimetoeachjobandprintthisontheticketsothestaffmemberknowswhatisexpectedofhim.Attheendoftheday,checkoffallworkcompleteagainsttimeallowedandtimetaken.Re–assignworktothenextshiftifallwasnotcompleted.Ifallitems,werenotcompletedfindoutwhy,butrememberitmayhavebeenyourtimeestimationthatwasincorrect.Theworkassignedshouldbetheminimumamountexpectedtobecompletedandallstaffaretocompleteasquicklyandefficientlyaspossibleandreportbackformoreifassignmentsarecomplete.Tryandassignworkofasimilarnatureorlocatedclosetogether,tooneindividualtosaveonlabourtimeforchangingofgoolsandortravellingtime.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.HEADGARDENER/FOREMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:INSPECTINGCOMPLETEANDWORK–INPROGRESSSTANDARD:ENSUREWORKISBEINGCARRIEDOUTEFFICIENTLYANDTOSTANDARD.======================================================================PROCEDURE:PeriodicchecksaretobemadeoneachemployeebytheForemantoensurestandardsandefficiencyaremaintained.Thisisnottobea”StandOverAffect”butconstructivepraiseorcriticismtolettheemployeeknowhowheisdoingandhelphimifnecessary.Wheninspectingcompletedwork,taketheemployeealongwithyou.Iftheworkwasgood,theemployeewillenjoythepraiseandifitwasnotuptostandardortooktoomuchtime,youemployeeovercomethedifficulties.Ifconsistentgoodworkiscarriedoutbyanemployeeorconsistentbadwork,theForemanistolettheAssistantEngineerknow,soappropriateactioncanbetakenifitcouldnotberesolvedbetweentheForemanandtheemployee.AllworkinspectedbytheForemanwillhavehissignature,aswellasthepersoncompletingthejobontheappriatemaintenancerequestform.Whencheckingworkinprogress,makesuretheemployeehasthemaintenancerequestwithhim(Buffcopyonly),isgoingabouttheworkefficientlyandisusingthecorrecttoolsforthejob.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.HEADGARDENER/FOREMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:WRITINGREPORTSSTANDARD:REPORTSARECLEAR,CONCISEANDRELEVANT======================================================================PROCEDURE:1.FromtimetotimeForemanwillberequestedtosubmitreportstotheChiefEngineerin:EmployeesChangesandRecommendationsTechnicalInformationEnergyManagementTrainingAllreportsaretobeaddressedtotheChiefEngineerwithcopiestonoother.(ReportswillbereviewedbytheChiefEngineerandcirculatedasnecessary.Whenwritingreportstheyaretobekeptbriefandtothepoint,toavoidthewastinginwritingandreviewing,allreportsaretobewritteninink.ReportsaretpbesibmittedinclearlegibleHANDwriting(theyaenottobetyped)Clearlyindicatewhoidsendingthereportreportandsignyoursignaturebesideyourname.AttachallRELEVANTinformationtothereportandsubmititpromptly.STANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.HEADGARDENER/FOREMANHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:TIMEANDMOTIONSIUDIESSTANDARD:CONSISTENCYINALLOCATINGTIMETOWORK.ALLWORKTOBECARRIEDOUTWITHINTIMELIMITSSET.======================================================================PROCEDURE:Allworkcarriedoutonpreventivemaintenancesystemandmaintenancerequestsaretohaveatimelimitassigned.ThiswilleitherbedonebytheChiefEngineer,AssistantChiefEnineerorDepartmentFoeman.Thisistoensurestaffknowwhatisexpectedfromthemanditisalsousedasamanagementtooltocheckproductivitylevel.AttheendofeachshifttheForemanaretocheckthe”WorkComplete”hookfortheirdepartmentandcheckwhateachindividualcompletedwithintheshift.Afterchecking,returnthemaintenancerequeststotheworkcompletehook.Ifdiscrepanciesarefoundintimeassignedandtimecompleted,monitorthatemployeesworkfortwotothreedaysbeforeconfrontinghimtoaskifhehasaproblem.(Alwaysallow2-3daysaseveryonehasaoffdaysometimes).Ifdiscrepanciescontinue,discussthemwiththeemployee,andgowithhimtothejobandhelphimtobemoreproductivewithadvise.Alsokeepwatchforworkthatgetscompletedtooquickly,asthiscouldbeasignofnotmeetingthestandardsset.Thisisafrequentproblemasstaffgetoverenthusiasticandtrytoproduceasmuchworkaspossibleandnotrealisingtheirstandardsaredropping.AnycontinuousprobmemsaretobereportedtotheChiefEngineer.ENGINEERINGJOBCATEGORYWINNERALLR&MSTAFFSHERATONFUFIRESORTTASKSDEPARTMENTORIENTATIONGUESTRELATIONSKEYCONTROLANDAREAACCESSSAFETYPROCEDURESWORKREQUESTSYSTEMSTORESPROCEDURESUSINGSLLICONMASTICSSPAREPARTSPROCEDUREPREVENTIVEMAINTENANCESYSTEMENERGYMANAGEMENTTOOLCAREANDRESPONSIBILITYROOMMAINTENANCEPROCEDUREREADINGANDREFERENCINGDRAWINGSOUTOFORDER(0.0.0.)ROOMSREPAIRLOGOVERVIEWREADINGANDREFERENCINGMANUALSWORKSHOPCLEANLINESSSTANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINTALLR&MSTAFFHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:DEPARTMENTORIENTATIONSTANDARD:STAFFWILLKNOWLOCATIONSOFALLPLANTROOMS,ENGINEERINGOFFICES,TOOLSANDSTORES,STAFFWILLBEAWAREOFEXPECTEDSTANDARDS,REPORTINGLINES,BASICFIREFIGHTINGANDOVERALLENGINEERINGPROCEDURES.======================================================================PROCEDURE:RefertoattachedStaffOperationsandProcedures.RefertoattachedStandardsandProcedures(separatepertrade).StaffwillbetouredintwogroupsbytheAssistantChiefandChiefEngineereachgroupwillcoverthefollowingareas:MainplantroomsWorkshops/StoresRooms/OfficesMezzaninePlanteoomsSoundControlRoomLanundryRefrigerationPlanteoomNainStoresKitchenMekeStoreroomPoolBarPlantroomTypicalRoomBlockPumpStationMetersBasicrundownoffireprocedureforthehotelanddemonstrationonhowtouseafireextinguisherandafirehosereel.LocationsoffirereelsandfireextinguishersSTANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.ALLR&MSTAFFHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:GUESTRELATIONSSTANDARD:GREETANDRESPONDTOGUESTSINAFRIENDLYANDCOURTEOUSMANNER=====================================================================PROCEDURE:Allguestsofthehotelwillbegreetedbythefollowingphrase‘NiSaBula’andafriendlysmileWhenapproachedbyaguestforinformationrespondinafriendlymannerandhelpasmuchaspossible,ifyouarenotsuredirecttheguesttotheAssistantManageronduty.IfyouwerenotsureandredirectedtheguesttakenoteofthequestionnexttimeyouwillbeabletohelpyourSupervisor,sonexttimeyouwillbeabletohelp.Allstaffwillbeabletostatethenames,serviceandopeninghoursofalloutletsasfollows.VerandahRestaurantPortsO’CallOceanSidePoolBarMololoLoungeBealerttoguestneedsandwants,ifyouseeagueststrugglingofferyourassistanceinapolitemanner,ifyouseeaguestlost,offeryourassistance.Procedures:(continued)Whenmovingequipmentaroundthehotelgooutofyourwaysoastheguestwillnotbedisturbede.g.a.Oilsqueakywheelsortrolliesb.Talkquietlyc.Shinetorchestowardsthegroundd.Usepneumaticwheeltrolliessoequipmentdoesnotrattlee.GivetheguesttherightofthewayonpathwaysorcorridorsDonotdisturbaguestwhilsttheyareinanoutletSTANDARDSANDPROCEDURESDEPARTMENT:JOBCATEGORY:REPAIRSANDMAINT.ALLR&MSTAFFHEAD:CHIEFENGINEERG.M.APPROVAL:DATE:TASK:KEYCONTROLANDAREAACCESSSTANDARD:MAINTAINMAXIMUMSECURITYONKEYISSUEANDAREAACCESS.======================================================================PROCEDURE:Refertoattachedmasterkeysystempolicyandprocedure.AccessintolockedareaswillbecontrolledbytherespectiveDepartmentsHeadsorAssistantsasfollows:guestrooms,HousekeepingandMaidsRooms,ExecutiveHousekeeper.Allfood&BeverageOutletsandFunctionRooms,Food&BeverageManager.Kitchen,Coolrooms,FridgesAndStaffCanteen,ExecutiveChelt.GeneralStores,AccountingAreas&ComputerRoom,Controller.FrontOfficeReservationsAndTelephoneRoom,FrontOfficeManager.EngineeringStores,PlantroomsAndEngineeringOffices,ChiefEngineer..LaundryAndLaundryStores,LaundryManager.Issueofkeysoraccesstoanyoftheabovewillonlybepermittedinderthefollowingcircumstances:Engineerisinpossessionofasignedmaintenancerequesttocarryoutrepqirsormaintenancetothatparticulararea.EngineerisinpossessionofanincompletedpreventivemaintenanceformorLogSheetforthatparticulararea.Accesstotheparticularareaisrequiredtocompleteoneoftheaboveduties.PROCEKURES:(continued)Ifakeyisissued,signforitintheappropriateLogBook,recordingdate,timeandname.Carryoutyourdutiesquicklyandefficiently,neverleavingtheareaunlessyouhavelockedthedoor.Returnthekeyandrecordthetimehandedback,andsignature.Ifar