洗衣服务常用表达ExpressionsforLaundryService

职业教育国际邮轮乘务管理专业教学资源库《邮轮服务实用英语》学校：武汉交通职业学院授课老师：翁玉琴ExpressionsforLaundryService洗衣服务常用表达学校：武汉交通职业学院授课老师：翁玉琴知识点二客舱服务CabinServiceLaundryServiceG—Guest,R—Receptionist,RA—RoomAttendant(AguestiscallingtheLaundryDepartment,areceptionistisansweringthecall.)R:Goodmorning,LaundryDepartment,canIhelpyou?G:Hello!Thisisroom7122.Wouldyoupleasesendsomeoneformylaundry?R:Certainly.Pleasewaitafewminutes,aroomattendantwillcometoyourroomsoon.Thereisalaundrybagintheclosetandlaundryserviceforminthedrawerofthewritingdesk.Pleasefillouttheformandputitinthebag.G:Ok!Thanksforyourhelp.Bye!R:Mypleasure!Haveaniceday!(about5minuteslater,aroomattendantisknockingatthedoor)RA:Roomattendant,mayIcomein?G:Yes,comeinplease.RA:Goodmorning,madam.I’mheretogetyourlaundry.学校：武汉交通职业学院授课老师：翁玉琴Lead-in:DialogueG:Thankyou!Ihaveputtheminthelaundrybag.RA:Arethereanyspecialrequirements?Wecanhaveyourclotheswashed,dry-cleaned,steamedorstitched.G:Yes,I’mabouttotellyou.(pickupherdress)I’mafraidthisreddresswillbefadedeasily,canyoudrycleanit?RA:Ofcourse.We’lldrycleanit,sothatthecolorwillnotfade.Anythingelse?G:(pickuphershirt)Thisshirtismadeofsilk,I’dlikeittobewashedbyhandincoldwater.RA:Ok.Pleasemarkitonyourlaundryserviceform.(theguestwritesonthelaundryserviceform)G:Hereisthelaundrybagandlist.(handthemtotheroomattendant)RA:Well,thereareadress,ashirt,ajacketandtwopairsofpants,fivepiecesintotal.G:WhencanIhavemylaundryback?学校：武汉交通职业学院授课老师：翁玉琴Lead-in:DialogueRA:Weusuallycollectlaundrybefore11o’clockinthemorningandsendthembackbefore5:30p.m.onthesameday.Otherwise,thelaundrywillbesendbackthenextday.It’s9a.m.,so,youcanhaveyourlaundrybacktoday.G:ButIneedmydressearlier,canyousenditbackbefore2p.m.?Iwillattendapartythisafternoon.RA:Inthiscase,youcanaskforexpressservice.Itonlytakesfourhours,andwechargeextra50%forit.G:Soundsgood.Ineedexpressserviceformydress.I’llmarkitontheform.(writeontheform)RA:Ok,madam.Yourdresswillbedrycleaned,andsendbackaround1:30p.m.,yourshirtwillbewashedbyhandincoldwater.G:Exactly.Thankyou!RA:It’smypleasure.Haveaniceday.Seeyou!G:Seeyou!学校：武汉交通职业学院授课老师：翁玉琴Lead-in:Dialogue学校：武汉交通职业学院授课老师：翁玉琴Now,let’slearnsomeusefulexpressionsforlaundryservice.学校：武汉交通职业学院授课老师：翁玉琴Excuseme,haveyouanylaundry?Ifyouhaveany,pleasejustleaveitinthelaundrybagbehindthebathroomdoor.Thelaundryformsandbagareonthetopright-handdeskdrawer.Pleasetellusornotifyinthelistwhetheryouneedyourclothesironed,washed,dry-cleanedormendedandalsowhattimeyouwanttogetthemback.Wewilldeliverittoyourroombytomorrownoon.Collectingclothes:学校：武汉交通职业学院授课老师：翁玉琴Wehaveexpressserviceata50%extracharge,butthelaundrywellbedeliveredwithin4hours.Isthissweaterwashedbyhandincoldwater?Sorry,wedon’thavethespecialequipmenttocleanleather.Specialrequests:学校：武汉交通职业学院授课老师：翁玉琴Theitemsinthebagdon’tmatchupwiththeonesonthelaundrylist.Thereshouldbetwoshirtsinthebag,butIonlyfindone.ThereisaT-shirtinyourbag,butyoudidn’tmarkitontheform.Couldyoupleasefilloutanewformandsignforthechange?Laundrynotmatchtheform:学校：武汉交通职业学院授课老师：翁玉琴Icheckedmyreturnedlaundry,andfoundashirtwasmissing.We’llcheckifyourlaundryhascomebackyet.Wewillbringituptoyouassoonaswefindit.Wemadeamistakewhiledeliveringyourlaundry.We’reverysorryfortheinconvenienc