酒店英语1教学课件Unit 1 reservation

HotelEnglish1Unit1ReservationClicktoaddtitleinherenamedifferentroomtypesinEnglishmakereservationsforguestsreviseandcancelreservations123Objectives:Afterfinishingthisunit,youwillbeableto:Unit1ReservationSectionA:Warmingup

1.Haveyoueverstayedinahotel?Haveyouevermadeareservation?Doyouknowthefollowingformsofreservation?facetofacereservationtelephone

reservationinternet

reservationfax

reservationUnit1ReservationSectionA:Warmingup2.Belowarethemostcommontypesofhotelrooms.Canyoumatchtheroomtypeswiththecorrespondingpictures?

singleroomtwinroomdoubleroomtripleroomjuniorsuitepresidentialsuitesingle

roomtwin

roomdouble

roompresidential

suitetriple

roomjunior

suite3.Discussion:Ifyouwanttobookahotelroom,whatquestionsmayyouaskthereceptionist?Whatinformationdoyouthinkthereceptionistshouldtakedown?Unit1ReservationSuggestedanswers:

Youmayask:thelocationofthehotel,roomtype,theprice,thebreakfast,facilitiesetc.Thereceptionistshouldtakedown:thenameoftheguest,theroomtype,thearrivingtime,thetelephonenumber,thelengthofstayingetc.Unit1ReservationSectionB:ListeningTask1Ask&Answer

Listentotheconversationsbetween5hotelguestsandreceptionists.Choosewhateachconversationtalksabout

TypesofroomDateLengthofstayTelephoneNo.RateGuest1

Guest2

Guest3

Guest4

Guest5

√√√√√Unit1ReservationTask1Script

Dialogue1:Reservationist(R):Whatkindofroomwouldyoulike，asingleroomoradoubleroom?Guest(G)::I’dliketobookadoubleroom.Dialogue2:Reservationist(R):MayIknowyourarrivaldate,please?Guest(G):Ok,I’llarriveonSunday,August7thDialogue3:Reservationist(R):Howlongwillyoustaywithus?Guest(G):Threedays,fromMay2to4.Dialogue4:Reservationist(R):What’syourtelephonenumber,please?Guest(G):Mytelephonenumberiialogue5:Guest(G):Howmuchdoyoucharge?Reservationist(R):OnehundredDollarspernight．SectionB:ListeningTask2:Aguestcallsahoteltomakeareservation.Listentothedialoguefortwotimesandfinishthechartwiththeinformationyouhear.SectionB:ListeningHotel:RoomTypeNameofGuestTelephoneofGuest:DateofArrival:DateofDeparture:ShanghaiInternationalHotel

:

deluxesuite:Belloay26thMay28thUnit1ReservationTask2Script

(R:ReceptionistG:Guest)R:Hello!ThisisShanghaiInternationalHotelReservation.CanIhelpyou?G:Couldyoureservearoomforme?R:Whatkindofroomwouldyoulike,sir?Wehavesinglerooms,doublerooms,suitesanddeluxesuites.G:Adeluxesuite,please.R:Pleaseholdonforamoment.I’llhaveacheck…….G:Ok.R:Yes．Westillhaveadeluxesuiteavailable．MayIhaveyournameandphonenumber?G:Bellow.B-E-L-L-O-W.AndmyphonenumberiR:Whenareyougoingtoarrivehere,Mr.Bellow?G:May26th.R:Howlongwillyoustaywithus?G:Twodays,fromMay26to27.R:AdeluxesuitefromMay26thfortwonights.AmIcorrect,Mr.Bellow?G:Yes,thankyou.R:It’smyhonor.Wearelookingforwardtoyourarrival.SectionB:ListeningSectionC:DialoguesDialogue1GroupReservationR=receptionistG=groupleaderR:Goodafternoon,sir.WelcometoBeijingShangri-laGrandHotel.WhatcanIdoforyou?G:Goodafternoon.I’mJohnSmithfromShenghuaTradingCompany.

I’dliketoreserve10doubleroomsforfivedays.R:Forwhichdates?G:FromMay23rdto27th.R:Onemomentplease.I!ˉllcheckourreservationrecord.Thankyouforyourwaiting.Westillhavetenroomsavailableforthosedays.G:Howmuchistherate,then?R:SixhundredYuanpernight.G:Isthereaspecialrateforagroupreservation?R:Yes,thereisa10percentdiscount.G:That!ˉsfine.Canyousendmeaconfirmationbye-mail?R:Ofcourse.MayIknowyoure-mail?G:STCom@163.com.R:Allright.I!ˉllsendyoulater.G:Thankyou.R:Mypleasure.WelookforwardtoseeingyouthenSectionC:DialoguesSectionC:Dialoguesreservation/rezə'veɪʃ(ə)n/n.保留，预定suite/swit/n.套房discount/'dɪskaʊnt/n.折扣confirmation/kɒnfə'meɪʃ(ə)n/n.确认I’dliketoreserve10doubleroomsforfivedays.我要订十个双人房间住五个晚上。I’llcheckourreservationrecord.我查一下我们的预订记录。Canyousendmeaconfirmationbye-mail?您能通过邮箱发我一份确认书吗？Welookforwardtoseeingyouthen.我们期待着您的光临。SectionC:DialoguesDialogue2ChangingaReservationR=receptionistG=guestR:HuaTianHotel.IsthereanythingIcandoforyou?G:Yes.I!ˉdliketochangemyroomreservation.R:Couldyoutellmeunderwhosenamewasthereservationmade?G:Smith.S-M-I-T-H.R:Forwhichdates?G:FromDecember12thto23rd.R:Okay.I!ˉvefoundtherecordofthereservation.Howwouldyouwant

tochangeyourreservation?G:Iwouldliketopostponethereservation3dayslater.R:So,Mr.Smith,yourreservationwouldbechangedfromDecember

15thto26th.G:Yes.That’sallright.Thankyou.R:It’smypleasure.Onemorething,Mr.Smith.Isyourtelephonenumberstilltheformeronewehave?G:Yes,ofcourse.R:Okay,Mr.Smith.Thankyouforyourcallingus.Wearelookingforwardtoseeingyou.SectionC:DialoguesSectionC:Dialoguesformer/fɔ：mə/adj.以前的，前述的postpone/pəʊs(t)'pəʊn/vt.推迟，延期，延迟revise/rɪ'vaɪz/vt.修改，修正IsthereanythingIcandoforyou?我可以为您做什么吗？I’dliketochangemyroomreservation.我想更改预订。Couldyoutellmeunderwhosenamewasthereservationmade？请问您用谁的名字预订的？Iwouldliketopostponethereservation3dayslater.我想把预订推迟3天。SectionD:ReadingPre-readingquestions1.Inwhatmajorwayscanroomreservationsbemadeaccordingtothereading?2.Oncearoomreservationisrequested,whatwillthereceptionistdonext?RoomReservation

Hotelisanimportantpartinthewholeprocessofbusinessandleisuretravel,andtheroomreservationisusuallythefirstconnectionbetweenguestsandhotels.Itmaydeterminetheguests’firstimpressiononthehotel.Efficientandhigh-qualityreservationservicehelpstoenhanceguests’satisfactionandbringhotelprofitability

inreturn.Roomreservationscanbemadefacetoface,oroverthephone.Letter,whichusedtobeapopularwayhasnowbeencompletelyreplacedbysomeotherways,likee-mail,faxorInternet.WiththedevelopmentofInternet,therehasbeenatendencytobuildanetworkconnectinghotels.Suchanetworkwilloffergreatconvenienceinaroomreservation.译文SectionD:Reading

Roomreservationsareusuallyoperatedbythefrontdesk,theroomreservationdepartmentorthesalesdepartment.Guestscanchoosewhattheyneedorfavor,andshouldbeinformedoftheprice,thefloor,thewindowview,etc.Priceisrelativelyhigherinthepeakseasonanddiscountisusuallyavailableintheslackseason.Oncearoomreservationisrequested,thereceptionistshouldfirstchecktheroomavailabilityfortherequireddays;ifavailable,areservationformismade,withallrelevantinformationfilledin.Atlast,confirmationisnecessaryandrequired.Ifrequired,roomreservationscanalsobechangedorcancelledwithadvancednotification.SectionD:ReadingExercisesI

Decide whether the following statements are T (true) or F (false) according tothe passage.()1.Theguests’firstimpressiononthehotelmaycomefromroomreservations.()2.Roomreservationscanbemadebyfax.()3.Telephoneusedtobeapopularwaytomakereservations.()4.Guestscanhavediscountinthepeakseason.()5.Roomreservationscanbechangedorcancelledwithadvancednotification.()6.Confirmationisnecessaryandrequiredafterthereservationismade.TT

TTFFSectionD:Reading1.Match the expressions in column A with their meanings in column B.Ba.客房预订部b.旺季c.前台d.淡季e.接待处f.销售部A(

)1.thefrontdesk()2.thereception()3.roomreservationdepartment()4.thesalesdepartment()5.peakseason()6.slackseasonaebfdcSectionD:Reading2.Fill in the blanks with the proper forms of words or expressions given in thebox.tendencyconfirmprofitableprocessavailablediscountmakeareservationrelativelyinform...offacetoface1.Priceshaveanupward_________.2.Thecollegeisnotoperatedfor_________.3.Soifyour___________saidtwobeds,thenyourroomshouldhavehadtwobeds.4.Iwilltellyou,soonerorlater,allthecomplicated_________.5.Mybicycleisnot_________,anditisbeingrepaired.6.Wehaveadjustedourpriceandgivenyouaspecial_________of3percent.7.Iwantto___________________forasingleroom.8.Ihaveheardabouthim,butnevermethim_________.9.IthinkI’m_________easytogetalongwith.10.Please_________us_________yourdecisionandwewillactaccordingly.tendencyprofitconfirmationprocessavailablediscountmakeareservationfacetofacerelativelyinformofSectionE:CompetenceDevelopmentTask1Writing

Completethereservationformaccordingtothefollowinginformation.HenryBellow,anAmerican,togetherwithhiswifeandhisfive-yearoldson,isgoingtospendtheirholidaysinChina.NowMr.BellowismakingareservationatCrownPlazaHotelShanghaithroughalongdistancecall.HenryBellowworksinMicrosoft.HeisgoingtogettotheHongqiaoairportat2:00pmonOct.12th.HewantstoreserveadeluxeroomwithgardenviewfromOct.12th.toOct.20th.Hisaddressis15700NE39thStRedmond,WA98052.Histelephonenumberis800-642-7676andhisfaxnumberis425-936-7329.SectionE:CompetenceDevelopment2:00pmonOct.12th.8Oct.20th.2HenryBellowdeluxeroomMicrosoft15700NE39thStRedmond,WA1Task2RolePlayingActoutthedialogueswithyourpartnersaccordingtothecaseswehavelearnt.SituationAMr.BlackandhisfamilywanttobookastandardroomwithagardenviewinaShangri-laHotel.Asareceptionistinthishotel,youanswerhisphoneandhelphimtoreserve.SituationBMr.Blackwantstopostponehisreservationaweeklater.Helphimtorevise.SectionE:CompetenceDevelopmentSectionF:TipsSectionD:Readingdetermine：[diˈtə:min]vt.

vi.

(使)下决心，(使)做出决定

；确定，测定Havetheydeterminedwhentostart?他们决定什么时候动身了吗?Shallwedeterminewhatwearegoingtodonext?我们来确定一下下一步该做什么吧?reserve:[rɪˈzɜ:v]预订或保留(座位、住处等)vt.Theseseatsarereservedforteachers.这些座位是留给老师的。

reservation:[rezəˈveiʃən]保留的座位[住处]