奢侈品鉴赏与营销

《邮轮专业英语》《奢侈品鉴赏与营销》

学校：武汉城市职业学院授课老师：Jessica学校：武汉城市职业学院授课老师：XXX客人不在房间：留言将情况说明，衣物先送洗，送回时再向客人说明。

Guestsarenotintheroom：leaveamessageaboutthiscase,clothestobecleanedatfirst,andexplainedtotheguestswhenyoureturn.学校：武汉城市职业学院授课老师：XXX衣物内有客人遗留物品：请管理人员一起确认，填写留言单说明情况并将客遗物品放入客人房内，在单子上签上管理人员和服务员的姓名，增加可靠性。

Remnantsofclothinghasguestarticles：Pleasefillinthemanagementcompanytoconfirmthefactthatthemessagelist,andRemnants(遗留物）ofguestarticlesintotheguestroom,checkonthelistofnamesofmanagersandstaff，andincreasedreliability（可靠性）.学校：武汉城市职业学院授课老师：XXX客人未填单子要求清洗衣物Theguestsnottofilloutthelaundry服务员在不明确用哪种洗涤方法时，可采用三种处理方式：Whenthewaiterswerenotclearwhatkindofwashingit，therearethreeapproaches：干洗Drycleaning②根据衣物上的洗衣标签作鉴定Basedonclothinglaundrylabelsforidentificationof③在单子上注明请洗衣房技术人员作鉴定，确定具体洗涤方法.Inthelaundrylist,technicalstaff（技术人员）todeterminethespecificidentification（鉴定）method.学校：武汉城市职业学院授课老师：XXX洗衣房将客人的衣物洗坏或未洗干净Laundrytowashtheclothesisnotcleanor.①进房向客人道歉，并征求客人处理意见Apologizetotheguestsintotheroomandasktheguesthowtodealwithit.②及时通知管理人员Informmanagementintime.③联系洗衣房，给客人重洗或赔偿Contactwiththelaundrytowashagain,orforcompensation.学校：武汉城市职业学院授课老师：XXX客人离店时，客衣还未洗好Whentheguestscheckout,clothingisnotready①向客人道歉.Apologizedtotheguests.②将正在进行的客衣清洗情况告知客人.Willbeconductingtheclothescleaningreporttotheguests.③积极联系洗衣房，立即将处理好的衣物送于客人.Contactthelaundryactively,willdealwithgoodclothestogivetotheguests.④若来不及，一般先包装送到客人房间，并视情况给客人减免洗衣费；或请客人先离店，留下住址，由酒店邮寄给客人.

Ifit'stoolate,usuallythefirsttotheguestroomandtheconditionsforthereductioninthelaundrycharge;orbeforetheguestsleft,leavetheaddress,bymailtothehotelguests.学校：武汉城市职业学院授课老师：XXX1．Excuseme．Haveyouanylaundry？

对不起，请问有没有要洗的衣服？2．Thelaundrymanisheretocollectit．

洗衣房服务员来这儿收要洗的衣服了。3.Ifyouhaveany，pleasejustleaveitinthelaundrybagbehindthe

bathroomdoor．

如果您有衣服要洗，请放在浴室门后的洗衣袋里。4．Pleasetellusornotifyinthelistwhetheryouneedyourclothesironed，washed，dry-cleanedormendedandalsowhattimeyouwanttogetthemback．

请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，水洗，干洗或缝补，还要写明何时需要取衣服。学校：武汉城市职业学院授课老师：XXX5.Whatifthereisanylaundrydamage？

如果你们洗衣时损坏了衣服怎么办？6．Insuchacase，thehotelshouldcertainlypayforit．

如果是这样，饭店当然应该赔偿。7．Couldyousendsomeoneupformylaundry，please？

请问，你们能派人来收要洗的衣服吗？8．Avaletwillbeupinafewminutes．

洗熨工马上就到。学校：武汉城市职业学院授课老师：XXX9．Willthecolorruninthewash？

洗衣时会掉色吗？

10.Doyouwantthemdrycleaned?

是否要干洗？11．We'lldry-cleanthedress．

我们将干洗这条裙子。12．We'llstitchitbeforewashing．

我们会在洗之前把衬里缝好。学校：武汉城市职业学院授课老师：XXX13．WhencanIhavemylaundryback？我何时能取回洗的衣服呢？14．Butwouldyoulikeexpressserviceorsame-day？不过，您是要快洗服务还是当日取？15．I'dlikethissweatertobewashedbyhandincoldwater．这件毛衣要用冷水手洗。

16.Couldyoufilloutthelaundryslip?您能填写一下洗衣单吗?学校：武汉城市职业学院授课老师：XXXIn-classexercisesPracticethesituationalcases.Makeupadialoguebasedonthegivensituation.Situation:G:Youareaguest.Youcomplainaboutthelaundryserviceinthehotelforyourclotheshavebeenmis-deliveredfortwotimes.C:YouareahotelclerkintheHousekeepingdepartment.Trytodealwithitrightawayandmakesuretoreachadesirableresult.学校：武汉城市职业学院授课老师：XXXFurtherdevelopmentactivitiesActoutwithyourpartnerthegivensituation.Situation:G:Youareaguest.Youarecallingaboutyourlaundry,whichwascollected5daysago.C:YouareahotelclerkintheHousekeepingdepartment.ReceiveGandworkoutasatisfyingresolution.学校：武汉城市职业学院授课老师：XXXAssignmentsMakeupadialoguebetweenaguestandalaundrywomanbasedonthesituationofbeingoverchargedwithlaundryservice.学校：武汉城市职业学院授课老师：XXXASSESSMENT评价内容评价标准自评小组评价教师评价123456平均1.内容（40）内容合乎逻辑，表达思想正确、充分；能随机应变，沟通交流顺畅；思路清晰。2.准确性（